My brand new osx tiger dvd is scratched!

Right, is was initially meant to be an email to apple themselves but i seem unable to find an email address for them, i would write out my problem again but this per written email seems to sum everything up quite nicely... so perhaps my question is whats an email for apple? or perhaps how do i go about getting a replacement for it?
anyways bear with it please as i am left with no working mac
This is the email:-
"hello apple.
My name is Mitchell Ashton From the UK.
i am writing to complain about a faulty product i have recently bought made by apple.
i recently got bought a genuine copy of mac os x tiger from ebay for my 17th birthday, sealed, unopened and brand new in the box,(this would suggest that it would be problem free or whatever problem it might have would have happened in the factory)
i opened the box and had a look at what i had got, everyting seemed to be in order, so i resealed it and continued with my family get together for my birthday (24th july)
Last night i decided i was going to install it and re format my hard drive. i made a backup of all my data on my ipod and cd's and took osx 10.4 out of it's sleeve and immediatly notice some quite deep scratches on the disk,
so i gave it a quick wipe down with a camera lens cloth with no difference to the blemishes, i proceeded to install my os onto my ibook g4 1ghz and i select erase and restore i think, the option to erase the hard drive and put on a fresh new copy of osx,
and it checks my disk and says there may be some problems with the disk,
but i proceed with instalation and i find that it stops and says try re-installing,
so i did and the same problem persists, so nopw when i start up my ibook it makes the start up tone but stops on a screen with a tiny little folder with a flashing symbol of the finder blue face icon and a questionmark, which i'm guessing means it can't find osx at all.
so i'm stuck here writing this on a painfully slow dirty windows xp computer and am not happy.
i have a very high opinion of apple and its products and services as they have done me proud in the past, but to buy a brand new product and find it faulty is a first for me.
there are a few codes of some kind on the base of the tiger box which are as follows:-
M9639Z/A
mac os x v10.4 retail
<BARCODE>
7 18908 37692 8
Designed by Apple in California
Assembled in Ireland
060405 w2 111 4547
Please contact me as to what is going to happen to me and my life of apple.
e-mail [email protected]
Mitchypoo xxx"
Thats my email, sorry to put you throught that lol, but i'm stranded on a windows!!! a non laptop one at that...
please help!
Mitchypoo xxx

"how do i go about getting a replacement for it?"
Call or go to whoever you bought from and ask to return it.

Similar Messages

  • Brand new at copying DVDs - need help.

    Hope that I am in the right forum. I'm brand new at using DVD copying since I've only had this computer for about a week. I've had problems in copying my home video DVDs on DVD+R discs which were created on a Sony DVD recorder. These are obviously not copy protected. I tried making a copy for a friend but ran into problems, phoned Apple and followed their instructions for copying and burning -R discs but that didn't work for me. On my follow up call, they suggested that the problem may be either the +R disc (rather than -R) or the fact that the discs were not burned on a computer but rather on the recorder. They suggested the use of other software. So I searched the web andI downloaded something called Mac the Ripper and using the dialog box in that program, do have the contents of one disc on my hard drive as far as I know. But I don't know how to copy (burn) onto a blank disc either using this same program or something else. In other words, what are my next step by step instructions to burn what I hope I have on the hard drive onto a blank disc - I still have +R discs left so I'll likely be using them. Thanks for any help.

    From all the helpful information posted here, I have found out that copying DVDs is not quite as straightforward as I had hoped it would be using my new computer. I would have to purchase software which isn't supplied on my iMac such as Toast or Popcorn to do the job as far as I have found out from a number of sources. Toast is a bit more costly than I want to spend for just this one task although Popcorn is more reasonable. I am beginning to think that for the few DVDs that I really need to copy for my friend, the easiest route is to use my DVD recorder, transfer the contents of the DVD to the hard drive on my recorder (yes, the recorder does have a 160 GB HD) and then burn a blank DVD from the recorder's hard drive which is what I have done dozens of times in the past. Of course, it takes 2 hours to transfer the video from a DVD (assuming it has 2 hours of video on it) to the hard drive and then only about 4 - 7 minutes to burn the video onto a blank DVD from the HD of the recorder. Using the computer, I had hoped to reduce the time it takes for that first 2 hour step with the recorder. I'm not even sure if Popcorn would significantly reduce the time for transferring the video from the DVD onto the computer. I'll have to evaluate whether or not the cost of something like Popcorn is really worthwhile for me. Thank goodness, copying audio CDs is much more straightforward on the computer. Thanks for all the help.

  • Bug with BRAND NEW osx 10.8.3 and adobe Reader 11.0.03

    can you help??
    i download a .pdf from internet to desktop, flash or harddrive then try to open but then get these error messages -- ON MY BRAND NEW COMPUTER
    "There was an error opening this document. There was a problem reading this document (14)."
    "There was an error opening this document. The root object is missing or invalid."
    thanks!!

    This is a known issue with Safari 6 and the PDF plugin.
    Download the offline installer from here: http://get.adobe.com/reader/enterprise/
    Save it, but don't run it yet
    Go to: Mac HD/Applications
    Trash the Reader 11 Application from there
    Go to: MacHD/library/Internet Plugins
    Trash the AdobePDFviewer.plugin from there
    Trash the AdobePDFViewerNPAPI.plugin also
    Empty the trash
    Mount the DMG and run the installer to reinstall Reader
    When it finishes, reboot and open Reader from the Applications folder
    Accept the License Agreement and then close Reader
    Launch Safari and go to: Safari>Preferences
    Under the Security Tab, make sure "Allow all other plugins" is checked
    You should be able to view and download PDFs without any errors

  • DVD drive won't play brand new store bought DVDs - makes grinding noise

    I just bought my iMac last September and it was going great until the last month or so. First it started making noises when I inserted a new DVD and was slow to start, but it still worked. Then it started taking longer and sometimes rejecting the disc once - I'd re-insert and it'd be fine. Later it started rejecting more than once before it would play and now it seems to have stopped altogether and generally won't play any DVDs. I do watch a lot of movies, but even with a little more than average use it still seems a bit ridiculous that the drive would die or burn out in less than one year, right?? Has anyone else had this issue and/or resolved this issue? I'm new to Macs and haven't had to call the service people before but have heard others say they've had issues with the store service - should I call AppleCare instead? Any suggestions/tips/help would be appreciated. Thx.

    It happens. Just be lucky it's still under warranty and give Apple Care a call.
    George

  • G4 Powerbook won't boot from OSX Tiger DVD

    I am attempting to update my G4 Powerbook from 10.2.8 to Tiger. The Tiger install disc reads just fine when I boot from the HD. I am able to boot from other CD's and DVD's without problem. I have also taken the Tiger disc and successfully booted from it on another Powerbook and also a G4 tower. My Powerbook meets or exceeds all the system requirements stated on the Tiger disc.
    The Tiger disc starts the boot process but just spins and spins forever with no error messages. I even allowed it to run overnight, but it was still spinning the next morning.

    Hi, docone, and welcome to Apple Discussions. Do you have a retail Tiger installer disc with a black label and a big silver-gray X on it, or is it a gray-label disk that has some particular Mac model named on the label? If it's the latter, you can't use it on your Powerbook: it's specific to the model it was originally shipped with, and doesn't contain support for the Powerbook's particular hardware components. Even if you could start the Powerbook up with it, it would probably refuse to install anything.

  • Can i send back my brand new ipad for having a scratch in it

    i ordered my ipad from apple.com and just got it four days ago. my brother put a scratch in my ipad screen and im wondering if i can send it back

    What would you like (or expect) Apple to do to remedy a user-inflicted defect?
    I recommend not trying to send it back.

  • Brand new Touch screen cracks after fall on timber ? Refurbished IPOD ?

    Now does anyone have thoughts to this story ?
    We gave my daughter a brand new 32 GB white IPOD Touch this X-mas.
    Because it is summer here and we spend a lot of time outside she listened outside of the house.
    She then dropped it from about 60 cm on the (soft !) timber deck. This was on day 4 after we gave it to her and activated the IPOD.
    What happened is that the glass cracked from the left lower corner, radiating over the whole screen.
    My house is full of Apple products and I have dropped my Iphone and my own Ipod a couple of times, but never had any damage.
    Is falling on a soft wooded deck enough to break the new IPOD Touch glass screen ?
    This got me very worried, especially as we have no Apple Shop anywhere in New Zealand, and the retail shop that represents Apple here have me a business card of a dubious guy who would repair it for 180 $ but i would void Apple warranty. That for a device less than a week old !!
    Tomorrow AppleCare will ring me.
    I saw they used in the past quite a lot of courtesy, especially if the device was very new, but as usual that is probably only for US customers????????
    Could this screen have been under tension, cracking after such a minimal trauma ?
    When we opened the box brand new there were some minor scratches on the back of the IPOD. My daughter did not mind, but could this have been a refurbished IPOD ?
    Looking forward to your opinions and will keep you posted what the AppleCare Team says.
    Thanks
    Johan
    New Zaland

    - Is falling on a soft wooded deck enough to break the new IPOD Touch glass screen ?
    Yes, you proved that.  Having it land on a corner is what did it in.
    - I saw they used in the past quite a lot of courtesy, especially if the device was very new, but as usual that is probably only for US customers????????
    That typically ony happens when you make an appointment at the Genius Bar of an Apple store.  It is not limited to the USA
    - When we opened the box brand new there were some minor scratches on the back of the IPOD. My daughter did not mind, but could this have been a refurbished IPOD ?-
    I doubt it.  Maybe the iPod was dispayed to someone before you purchased it.  Since you do not have Apple stores, only reprsentitives, I do not know their policy.
    - You should be able to get your iPod exchanged for a refurbished one for:
    Apple - Support - iPod - Repair pricing

  • Brand new iMacs with Lion will not read DVD-R

    Our business has just purchased 3 x brand new iMacs (3.4Ghz) pre-loaded with OSX Lion 10.7.2 and NONE of them will read a DVD-R containing important files I need to access. However, the trusty 2 year old iMac running Snow leopard sees the files instantly....what's wrong with Lion...?
    My 2 year old MacBook pro was updated with Lion a few months ago and hey, it stopped reading DVD-R's....how interesting....! It can't be ALL of the superdrives failing, so it's obviously a fault with the OS...seems to be a VERY common problem, so what's the problem in getting it fixed?

    Contact Apple Service, iMac Service or Apple's Express Lane. Do note that if you have AppleCare's protection plan and you're within 50 miles (80 KM) of an Apple repair station, you're eligible for onsite repair since yours is a desktop machine.

  • I have a brand new iMac that does not have iDVD. Made a move on iMovie installed a 3rd party burn prog. but DVD won't playback on my regular dvd player. Need to burn one that will. Help!

    My new iMac did not come with iDVD as they are not using iDVD any longer.  I made a movie that I needed to put on a DVD that would play on any external DVD player. After calling Apple twice, they recommened a 3rd party program so I downloaded "Burn-osx" and made the DVD; however when i insert it into my player connected to the TV it gives the message "disk error --playback feature may not be available on this disk".  Ok--now what?  I am up against a time line here--need the DVD for a graduation party! Help! What am I not doing correctly?

    I have a brand new iMac
    If you are still within your 15 day return period.  Call Apple they will sent out iDVD at no charge.  (There are no realistic substitutes.)
    Nicely explain that you may return the computer without iDVD. That usually does the trick.  You MUST speak to a senior advisor to get a free copy. The first tier people cannot do it.
    408-996-1010
    800-692-7753
    If that doesn't work you can purchase iLife 11  (includes iDVD) on disk.
    IDVD is a wonderful piece of software and well worth the low cost of $40.
    http://www.amazon.com/Apple-MC623Z-A-iLife-VERSION/dp/B003XKRZES/ref=sr_1_1?ie=U
    they recommened a 3rd party program so I downloaded "Burn-osx"
    Yes, there are programs that will put a movie on a DVD.   I have tried most of the other substitutes including Toast, Burn, and others.  None of them come anywhere near the ease-of-use and power of iDVD. IDVD is specifically designed to work with iMovie. Get iDVD.

  • Just updated my mac from Tiger to Mountain Lion. Loaded Photoshop elements 11 (brand new in the box) and when I try to start it - it comes up saying - Licensing for the product has stopped working contact for help.

    I just updated my mac from Tiger to Mountain Lion.  wiped the computer clean and started fresh Loaded Photoshop elements 11 (brand new in the box) and when I try to start it - it comes up saying - Licensing for the product has stopped working contact for help. in Looking for help I was directed here. what do I do?

    I don't know enough to not follow directions. I bought the software brand new in a sealed from factory box. Had it sitting around until - last week when I deleted flash on my computer and had to upgrade to the new OSX. Mountain Lion doesn't use iPhoto - so I had to go with something else. Since I already had this new - unopened package  I opened it up. Shut down all running programs - inserted the disk and followed all the directions for installation.  Still it didn't work.
    I have now uninstalled it (the proper way) and am going to try again.
    I appreciate your responses.
    Thank you!
    If this doesn't work - I am going to just buy Lightroom.

  • MyiMac wont let me open DVD Player. It's brand new. Every time i put a dvd in it says 'dvd player quit unexpectidly'. what do i do?

    MyiMac wont let me open DVD Player. It's brand new. Every time i put a dvd in it says 'dvd player quit unexpectidly'. what do i do?

    Same here on a brand new 13" Macbook Pro (Mid 2012) running Mountain Lion. DVDs play fine using VLC media player but not the default player that comes with Mountain Lion. Will visit my Apple store next week.

  • Write permissions issues / lots of "ACL found but not expected" errors / hardware failure? on brand new Mac Mini (still within warranty). OSX Mavericks 10.9.1.

    I was hoping that I could receive some feedback from you fine folks here
    My situation:
    I bought a 2012 Mac Mini 2.6 Ghz Intel Core i7 from the online Apple store. It came with Mavericks 10.9.1 pre-installed and was delivered two days ago (I know, the mini update is evident but I needed the machine).
    I noticed that I had to enter my password every time I created, moved or deleted a folder. I did not think much of it.
    I did, however, think much of not being able to install files from certain developers. I received the "The installer is damaged" notification as shown in this topic: https://discussions.apple.com/thread/5541793
    This screenshot is someone elses, I tried to install audio software.
    Based on that error, I contacted the developer of the software. But then I noticed that I got the same error for other developers too.
    I tried the solution that the topic starter marked as solving his issue in https://discussions.apple.com/thread/5541793. It involves booting in OSX Recovery (command+R) and excecuting the 'resetpassword' command. That did not work for me. It also looks like my password data isn't stored as I do not see the 'obfuscated' password dots that the screenshot shows in that topic, even when I entered and saved it multiple times -- but I'm not sure if that is part of the main issue (which I'm gettting to).
    I also made sure gatekeeper allows applications to be installed from unidentified developers, as shown here: http://www.instantteamspeak.com/static/en/img/mac-gatekeeper-anywhere.png That didn't help either.
    Next I opened up Disk Utility and ran a check on write permissions. That got me worried.
    The check ran for a long time, spitting out "ACL found but not expected" errors.
    I proceeded to restore write permissions. That took 20-25 minutes.
    Once it finished I checked write permissions again. An equal amount of permissions needed to be restored! It's as if Mavericks didn't remember anything it did.
    The good news is that I could now install the files I previously couldn't, but the fact that I've restored write permissions three times now, and each time it seems as if nothing of that is remembered, has gotten me worried.
    I've made a video with some explanation here http://youtu.be/a0hKQvy-Km8 - my sincerest apologies for the shaky camera.
    I then checked the hard disk and the partition above it. The Macintosh HD gave me the green 'ok' light, but something weird happened when I checked the partition on the level above it. It will take ages to finish and I see Disk Utility doing some strange 'jumping around': http://youtu.be/hyLAEhLRnKc (warning - long video so you might want to skip through it. The point is to demonstrate how long it takes).
    When I checked the hard disk for a second and third time, I got 'everything ok' results pretty quickly.
    Checking both the HD and the partition above it again, this is what happens (and what now worries me the most): http://youtu.be/4l2Fb2RvOW4
    Edit: I sum up my findings at the end of the video, might be better to skip here and then watch the full thing only if it's not clear yet.
    There is some further explanation in the video. It basically comes down to Disk Utility not finishing/not providing any conslusion, while Activity Monitor shows it's not doing anything -- please bare with me when watching the video, I know it's not the most exhiting video ever posted on YouTube but it does bring my point across (there is some more talk in this one; not sure if that's an improvement in terms of entertainment value though ).
    ** Is my hard disk failing? In that case I'll return the Mac immediately.
    ** Or just a software issue?
    As said, this Mac Mini is brand new. If at some stage anyone would feel the wise thing to do is to return my Mac, please do let me know. There is a 14 day return policy in The Netherlands (on top of other warranties) and I'd rather return it in case of doubt, than end up with technical issues with this machine once I've started working with it. I'm ok with doing some troubleshooting if the machine is fine, but I'd rather not take a gamble with a 1200 € machine under warranty.
    Thank you so much in advance - your help is highly appreciated. 
    Paul

    I was hoping that I could receive some feedback from you fine folks here
    My situation:
    I bought a 2012 Mac Mini 2.6 Ghz Intel Core i7 from the online Apple store. It came with Mavericks 10.9.1 pre-installed and was delivered two days ago (I know, the mini update is evident but I needed the machine).
    I noticed that I had to enter my password every time I created, moved or deleted a folder. I did not think much of it.
    I did, however, think much of not being able to install files from certain developers. I received the "The installer is damaged" notification as shown in this topic: https://discussions.apple.com/thread/5541793
    This screenshot is someone elses, I tried to install audio software.
    Based on that error, I contacted the developer of the software. But then I noticed that I got the same error for other developers too.
    I tried the solution that the topic starter marked as solving his issue in https://discussions.apple.com/thread/5541793. It involves booting in OSX Recovery (command+R) and excecuting the 'resetpassword' command. That did not work for me. It also looks like my password data isn't stored as I do not see the 'obfuscated' password dots that the screenshot shows in that topic, even when I entered and saved it multiple times -- but I'm not sure if that is part of the main issue (which I'm gettting to).
    I also made sure gatekeeper allows applications to be installed from unidentified developers, as shown here: http://www.instantteamspeak.com/static/en/img/mac-gatekeeper-anywhere.png That didn't help either.
    Next I opened up Disk Utility and ran a check on write permissions. That got me worried.
    The check ran for a long time, spitting out "ACL found but not expected" errors.
    I proceeded to restore write permissions. That took 20-25 minutes.
    Once it finished I checked write permissions again. An equal amount of permissions needed to be restored! It's as if Mavericks didn't remember anything it did.
    The good news is that I could now install the files I previously couldn't, but the fact that I've restored write permissions three times now, and each time it seems as if nothing of that is remembered, has gotten me worried.
    I've made a video with some explanation here http://youtu.be/a0hKQvy-Km8 - my sincerest apologies for the shaky camera.
    I then checked the hard disk and the partition above it. The Macintosh HD gave me the green 'ok' light, but something weird happened when I checked the partition on the level above it. It will take ages to finish and I see Disk Utility doing some strange 'jumping around': http://youtu.be/hyLAEhLRnKc (warning - long video so you might want to skip through it. The point is to demonstrate how long it takes).
    When I checked the hard disk for a second and third time, I got 'everything ok' results pretty quickly.
    Checking both the HD and the partition above it again, this is what happens (and what now worries me the most): http://youtu.be/4l2Fb2RvOW4
    Edit: I sum up my findings at the end of the video, might be better to skip here and then watch the full thing only if it's not clear yet.
    There is some further explanation in the video. It basically comes down to Disk Utility not finishing/not providing any conslusion, while Activity Monitor shows it's not doing anything -- please bare with me when watching the video, I know it's not the most exhiting video ever posted on YouTube but it does bring my point across (there is some more talk in this one; not sure if that's an improvement in terms of entertainment value though ).
    ** Is my hard disk failing? In that case I'll return the Mac immediately.
    ** Or just a software issue?
    As said, this Mac Mini is brand new. If at some stage anyone would feel the wise thing to do is to return my Mac, please do let me know. There is a 14 day return policy in The Netherlands (on top of other warranties) and I'd rather return it in case of doubt, than end up with technical issues with this machine once I've started working with it. I'm ok with doing some troubleshooting if the machine is fine, but I'd rather not take a gamble with a 1200 € machine under warranty.
    Thank you so much in advance - your help is highly appreciated. 
    Paul

  • I got a brand new iPod Touch but I'd like to know if I could exchange or return it so I can get the new one. It has no scratches and hasn't been dropped.

    I want to know if this is possible. I'd obviously pay what's left for the newer version, but I don't even know if this is possible. Again, my iPod has zero scratches, hasn't been dropped, brand new. I had a case on it the whole time. Please reply! Thank you.

    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • Brand New iMac unable to read data DVD or eject it.

    Hello all,
    I'm no good with technology so please bear with me.
    I just purchased a brand new iMac a couple of weeks ago, and I'm attempting to run a Data DVD that I got for an online university class.
    When put in to the disc drive, one of two things happens:
    1) It fails to recognize that there is a DVD in it.
    2) It eventually recognizes it (about 5 mins), but then shows nothing on the disc.
    after that it is nearly impossible to eject the disc without rebooting the computer or pushing eject a million times and waiting 10 minutes.
    Assuming the disc is good (the rest of them are, but I'm getting a replacement just in case), what else can I do?
    Thanks.

    If it just does it with the one disc the disc is likely bad. Get a replacement disc.
    If it does it with multiple discs the drive may be faulty. With a new Mac I'd take it back to the store.

  • CD/DVD drive suddenly not working on brand new macbook pro?

    I have a BRAND NEW 15" macbook pro, was ripping some commercial cd's into my itunes, when the computer , suddenly stopped recognizing them at all, they dont even show up on the desktop . It ejects them fine. What is the deal? Is the cd dvd reader defective? Please advise...

    Firstly, try resetting PRAM…
    http://docs.info.apple.com/article.html?artnum=2238
    Failing that, insert a DVD and see if it works. If it does then I would contact AppleCare as this would most likely mean you have a failed CD laser (it's different to the DVD laser).

Maybe you are looking for