My brand new Zen player br

So I bought myself a shiny new Zen player December 23 as a nice Christmas gift. I carried it with me on a skiing trip a couple of days after that and used it while going down the mountains. I liked the cool features it had, like really good sound quality, a bright screen and a neat user interface. Also the battery life was impressi've and good software came bundled with the player. My Zen player made my skiing trip something special.
Fast forward to December 3 and new years eve. I had decided to hang out at a friends house and with a bunch of people to celebrate the new year. He li'ves across town so I rocked some tunes on my Zen on the subway to his place. The ride felt a lot shorter than it is, thanks to all the good music. When I well arri'ved I carefully put the player in my jacket pocket, hoping to use my little buddy while taking the subway home, after the new years party.
A half an hour into the party I realize that my friends playlist for the night consists of the downloaded ITunes music on his sisters MacBook. I quickly decide that we're gonna have the Zen DJ a little session and run upstairs to go fetch it. But upon turning it on the screen looks all white and flickering, I had heard of some players needing to be reset if this occurs, but nothing could help my little buddy! I tried resetting it and even reformatting it back home, nothing helped.
I finally returned it to the place where I got it to see why it had suddenly broken down like that. The guy stared at me and said that it looked like the had been pressure applied to it, causing the screen to break. I concurred that it in fact looked brand new and had no visible marks on it - so they decided to send it off to the repair service to get it checked out.
A couple of days later the store calls me and says the repair service confirmed their suspicions that some pressure had been applied to the screen. Very odd since I only left it in my jacket pocket for 30 minutes before returning to go get it on new years eve. Also he says that it isn't covered by Creatives product guarantee, but they've offered to replace the screen for 90$. I decide to let my little buddy go and tell the store to do whatever they want to do with it (I would hope they cremate it, but you never know).
I am sad that my little buddy is gone now... but I will always remember our ski trip together.
Thank you and I wish you have more luck with your Zen players!

oku wrote:
Hello all,
Am new and this is my first post. I have just receive my brand-new Zen x-fi 6gb. Only two days old and it has gone completely "dead". It will not switch on and ofcourse the computer cannot "see" it either. Before i return it, am wondering if someone can advise me on this matter, or if you have experienced this problem before.
Thank you in advance,
oku
There are things you can do however since it is only 2 days since you got it return it. If it's not working properly now it may just be the start of more issues.

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Thanks, I realised this too :smileyindifferent: and now it's working again....
But thanks for the quick response!!!!
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I have just opened and charged up my brand new zen micro. The screen is blank! Completely blank. No words, no battery indicator, <EM>nada</EM>. I've down loaded the software, (version 4.00.3), and I've read through the posts here. This cannot be a contrast problem because I cannot see <EM>anything</EM> on the screen, therefore I cannot adjust the contrast. I cannot reset the player because I cannot see the menu. I have tried removing the battery holding the on/off switch to on and reinserting the battery but still get a blank screen. Any ideas would be greatly appreciated, or is this new unit just defecti've and should I return it's

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Cat mentioned in another thread by me (posted a link to the Creative UK site, actually) that the new Zen supports video formats at 320 x 240 resolution.
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I converted several of the videos to 320 x 240 DivX format using WinAvi and the resulting videos play beautifully on my new Zen. Sure it's an extra step but it DOES work.
Gi've it a try.

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Hi .
I have purchased the following Zen Stone Plus 2GB with built in speaker on 24.06.2008.
From day one, it had a charging problem . Initial charging it'snever go beyond 87%.
After using it for 2 days, at the time of recharging , I found my player won`t get dectected in my PC .
I took the set to the vendor for a checkup . He tried to solve it by resetting , formating etc. But he could only able to to format it's sacrificing its 50% of its allocated space.
My vendor then changed the set with a brand new one, againts that faulty one .
Now the new one worked well for 3 - 4 days , but it is now totally dead .
But the set did not give any indication before it become completely dead.
A few dust particles inside the LCD screen was also observed. I can`t understand how come dust particles can enter inside
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Next issue is with the battery which CREATIVE promised of giving a backup of approx 20 hrs of continious playback , which with minimal scuffling and with minimal settings lasted for 0 hrs approx ( 50% less than promised ).
Another thing that i must state is the problem of FM Reception . It is simply terrible . In the same area where my mobile's FM reception is fine , Zen Stone's FM failed to give any reception .
I came to know about Zen Stone Plus from of my friend , who is using Zen Stone Plus GB without any problem for long time.
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Now i am in a total mess . I just dont know what to do with the set that is few days old .
Pls help urgently .
Waiting for any valued suggestion .
Bye ...

Hi,
I would suggest getting in touch with support, they might be able to help you with this.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

Brand new Zen, less than 1 hour use..crashed and will not b

Purchased on 5th of June 2006, less than hr use and not working!!
SPECS
TYPE - TYPE : Zen Micro Photo
Capacity - 8GB
DATE - DATE June 5th 2006
PRICE - $99
COUNTRY - US (whilst on holiday, I bought 2, one for a US friend and one for me)
ACCESSORIES -None
SOUND QUALITY - decent!
USER INTERFACE - UI is ok
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SUGGESTIONS - MAKE A PLAYER THAT WORKS
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I called my friend in the US and asked her if shher battery was failing she said no, I installed the softtware on my machine, slid the back of my zen, removed the battery and replacd it immediately.
After installing the software, I connected the ZEn to the machine via USB, nothing happened.
It won't charge, the Zen windows explorer doesn't hink anything is connected to the machine.
I am severely disappointed. I spent $400+ buying 2 players with creative, I do not expect a new product to fail so miserably on its first outing.
Where the heck do I go from here...
creative owes me an apology and a decent brand new replacement.
A very very dissappointed buyer indeed!
In summary,
THe player will not boot up
It will not charge
I cannot get it into recovery mode
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I bought this product int he US with my credit card..
I would have to go back to the US in order to get a refund and I would have to do this before 4days are up. which means the deadline for a refund is 9th of June 2006
Would creative be willing to incur my costs and time to fly back to NY in order to return this nightmare of a product!!
This is soo shoddy it is unbelievable.
Creative please rescue your reputation and sort this out.

Unfortunately scratches aren't considered a defect.
If the click wheel stopped working or the screen went bad, then that's covered under warranty. But scratches, unfortunately aren't. I would do a search. There have been a few people with success with scratch removers.
The iPod comes partially charged. There's also that fast chargering, and a full charge.
check out the iPod support site for tips on maximizing battery life.
http://www.apple.com/support/ipod/tutorial/ipgettingstartedt6.html
AL
iMac G5 20 (woo hoo!!) Mac OS X (10.4.1)

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Firstly, Merry Christmas to you all(although by the time you read this it will be a tad late...) and a happy and peaceful New Year.
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I suggest you try a -to- exchange (where you get to change your faulty product for a brand new set with sealing and all that. Creative provides this service. Contact the customer support/retailer before doing it.

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No, not yet. I'm at work now and will have to wait until I get home to do it. I guess that's my last option. It's just so upsetting to have this brand new thing that I paid $200 for and not have it work!
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Like some of you out there my new Zen Micro worked with the initial charge prior to my charging it although I never got to put any music on the thing.
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I downloaded the new firmware and connected my Zen via the USB cable to my PC, but my PC does not see the Zen device and asks me to connect it even thought the device is connected and the "Creative" logo screen is displayed.
Does anyone have a strategy for correcting this issue? I can return the device, but I hate to since I love the idea of using it. It's cool.

hi,
hope this is not too late... but try calling the creative support hotline .. have someone from creative walk you through the trouble-shooting in case something was missed when you tried it.
that way, you can get creative support to confirm if the device is defecti've or not and they can provide you suggestions on how to rectify it: return/exchange with seller, return/exhange through creative, etc.
i also went through that drama last week, when my micro was charging and never responded afterwards. turns out mines was defecti've even before i even played anything on it
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HELP! Brand New Zen Stone Plus WON'T TURN

Just received the product today, downloaded and installed the latest software. Charged the unit for 3 hours and successfully loaded mp3 onto the player. Following every direction and clicked the "safely remove hardware" option. All ready to go... press the on/off button... NOTHING HAPPENED! No screen! LED light did not turn on! NOTHING!
So went to Creative site and follow the "fix it myself" direction, reset the player did not work, formatting the player did not work. There is no firmware download available for Zen Stone Plus (only Zen Stone), so I could not try that option.
I am starting to think there is a defect in my player. Do you guys have any suggestion on what I should do? Does any know how to contact Creative's US customer support (email address and/or phone numbers)? And please don't refer me to the 3 dollars to 30 mins support because I already spent money expecting to buy a non-defecti've product.
I tried looking for the customer support number before posting this message. I did not know Creative have such a poor customer support system! I clicked the "email support" on its site and it directed me to some "fix the player yourself" page (I also tried those solution but did not help), and does not lead to any customer support number! HORRIBLE!Message Edited by misellu on 07-3-20070:6 PM
****** UPDATE*********
Thanks for everyone's suggestions.
Since I didn't want to spend more time to fuzz over a defecti've product, I returned my Zen Stone Plus to Amazon (I did this because I know sending it to Creative would take much longer time before I receive a replacement). Amazon sent me a new one in about 3 days at no charge (and free return shipping). The new one works fine now and does everything its suppose to do (so far...).
Just like I wrote it when I posted the problem, I tried different time intervals and it still wouldn't turn on. I couldn't have lock the unit because it requires power on to turn on the lock (which I was unable to turn on the unit).
The lesson I learn here is think about the product's customer support and where I am buying from before purchasing anything online. I would definitely think twice before buying Creative's products again.
Message Edited by misellu on 08-05-200702:2 PM

mine wont turn on after almost two weeks since i bought my player. i went to the store where i bought my player, asked them to replace my player right there and then (because i firmly believed that it was a factory defect) but to no avail. so i let the creative support checked my player and voila! my player was infected with WORM VIRUS!!! they fixed my player, deleted the virus and was all set after 2weeks. i scanned my computer, found A LOT OF WORM VIRUS, deleted them before connecting my player to this computer. after transferring files to my player & disconnecting it from this pc, it wont turn on again!! and i havent used it for at least 0mins since i got it back! darn!! i'm gonna return it again to the storea and ask for creative support's help again. does anybody know if there is an anti-virus available for zen products?

My brand new Zen player br

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