My Broadband contract is due for renewal

I currently pay BT £9.49 a month for basic option 1 broadband plus line rental of £12.79 a month, and my contract is due for renewal.
I am not interested in taking option 2 or 3, and also not interested in the TV Vision option either because I am quite happy with what I have at the moment.
Does anyone have any suggestions about what is available from BT and what I should accept, to renew for another 12-18 months.

Do not believe everything they promise you on the phone when renewing a contract!!!
I had an initial 18 month contract, 2 months before it was due to end BT contacted me asking me if i would renew the contract.
I explained to the salesperson i was looking at other ISP`s as a certain ISP as the time had just rolled out upto 24mb ADSL for the same price.
I was offered a discount of a few pounds a month which i said was not enough,I challenged them to do my BB for £15 a month and if they did i would renew the full 18 months right now.
The salesperson said he would have to ask and put me on hold. After about 3 minutes he came back and said yes, 18 month contract at £15 per month for BB. Come 2 years later i find out that BT had been charging me £19.50 per month (not the £15 i was promised)
My advice,if you agree anything on the phone regarding discounts/renewing contracts. Get them to mail you some proof or you could end up out of pocket like i was !!

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Broadband Option 3 up for renewal, still 8mb issue...

I have been on Broadband Option 3 up to 8mb for a while and after numerous calls to BT (India) I have still not managed to have my line upgraded to up to 20mb which the line can carry. I have had it tested, put the Home Hub info into corresponding websites and been told the line can sustain up to 20mb but for some reason I keep getting fobbed off and told I'll have to wait.
Well my broadband is up for renewal so I thought I'll be holding all the cards as it where. It appears not. I still do not have any guarantee that the service I will be getting will be up to 20mb they tall me I'll have to wait for my line to be upgraded. Well I've waited about 10 months now and are not going to renew unless I get up to 20mb.
I have telephoned the sales desk who put me through to technical support in India who ask me play school questions and get me to perform childish tasks and no matter how many times I tell them I still can't get an up to 20mb contract deal.
What do I do to finally get the service for which I am paying for and the line can sustain?
Your advise and knowledge will be gratefully needed.
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 1:15:39
Downstream
5,952 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
12.1 dB / 24.0 dB
Line attenuation (Down/Up)
22.0 dB / 11.0 dB
Output power (Down/Up)
19.8 dBm / 12.4 dBm
Loss of Framing (Local)
11
Loss of Signal (Local)
23
Loss of Power (Local)
0
FEC Errors (Down/Up)
5283 / 11
CRC Errors (Down/Up)
185 / N/A
HEC Errors (Down/Up)
N/A / 1
Error Seconds (Local)
557

Many thanks all for replying.
I have emailed the mods via the above link (john46) so hopefully they will intervene and sort some out.
In answer to some of the questions my exchange is Chislehurst and I'm only 1.4kms away from my local exchange and have:
Congratulations, you are in a broadband enabled area.
However, there is another service on your phone line (e.g. ADSL, LLU, DACS, etc) that would prevent you from ordering a new ADSL connection.
The following services are available in your location:
BT Wholesale ADSL
BT Wholesale ADSL Max
BT Wholesale WBC (21CN)
BT Wholesale SDSL
BT FTTC
AOL LLU
O2 / Be LLU
Bulldog LLU
TalkTalk (CPW) LLU
Sky Broadband / Easynet LLU
Tiscali LLU
Tiscali TV (via Tiscali LLU)
Virgin Media (Cable)
As you can see the exchange is ready for an upto 20mb broadband service.
I should have mentioned before I have another phone line in the house used purely for broadband. Lots of family members competing for broadband width and this has been upgraded to 20mb for about a year now.
So if one line is why not the other ??
Anyway, fingers crossed it'll happen once the mods get involved.
Cheers.

Contract due for Renewal

I have been a BT customer for over 25 years and presently have Telephone, Broadband and BT TV all of which are due to be renewed on 4th Oct 2014. I do not remember ever having received any renewal notices from BT and I understand that I was probably in a `Rolling Contract` which was renewed automatically. I thought that these `Rolling Contracts` had been abolished and I now want to receive notice of when the renewal is due. How do I do this?
Secondly I have presently got and old style You View box which is constantly freezing and requires the Broadband connection lead to be removed for a few minutes and then re plugged - which works OK - but I would be willing to pay the £35 to upgrade to the new You View+ set top box. Is this possible and when and who do I contact to renew my existing contracts.
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Solved!
Go to Solution.

alw75 wrote:
Just remember if you choose to leave during the rolling contract period, you will still pay a disconnection fee.
Only if you do not go to another ISP that use a recognised way of moving. ie. using your MAC code or if you are not moving to an ISP but just stopping altogether.
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See link
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...

What's a good deal for renewing my Broadband?

My phone and broadband contract is up for renewal soon.
Last time I renewed my BB contact for 12 months, and the deal was as follows.
"Talk & Surf Plus" Package on option 1 at a cost of £14.99 per month, plus a one-off discount of £24.
The package includes unlimited anytime call plan, and also a new hub [which I did not ask for, and do not really need]
I do not do much heavy downloading of video or music and am not really interested in taking on BT Vision.
Can anyone offer advice as to what a good deal would be from BT for a further 12-18 month contract?

Sorry to bump this.
Anyone got a good case and can tell me who made it?
Cheers

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I am happy with my BT Broadband Package and the price I pay for this package. It is due to expire in June 2011. I pay quarterly and my next BT bill is due in April 2011. Because some charges are billed in advance this will include some broadband charges where i will not be on any package.
I phoned BT today (7th March 2011) and they said they can not renew my contract until one month before the contact expires. I am not on a rollover, renewable contract apparently either. If I was, all would remain the same and this would be fine.
So, what contract will I be on when they bill me next, quarterly in advance, if i can't renew it now?
I think i will have to seek some consumer advice on this one, as I don't want BT to put me on a new contract, If I don't know what it will be. By then, i could be on any contract for broadband and at any price. All i want to do is know what my contract and price for broadband will be on my next bill in April. Therefore, It is no good me phoning them in May, after they have billed me for a contract, I have not even seen.
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Thanks again.
The gentlemen I spoke to at Bt told me I was not on a renewable contract which I gathered meant it was not a rollover contract.
He even spoke to sales on my behalf. He said they can't do anything about my contract until 9th May 2011, exactly a month before it expires on June 2011. I have to phone them and negotiate a new contract with them on that exact day, the 9th May. I even laughed with him about this and said I hope i'm not otherwise engaged or i will miss Bt's one day window to renew my contract. But he insisted i could only renew on that day.
Of course before then I will get my bill due on April 14th. This will be for April 14th- July 14th 2011. My broadband contract expires on June 9th 2011. So I just wanted to know what the price for my broadband would be from June 9th - July 14th. However I can not find this out until May 9th when I phone them.
I will just have to see what they put on my bill when it arrives in April. I mean they must know what they are going to charge me, as the bill will be prepared in April. Can't see why I have to wait until May. It makes no sense. Unless they are doing this on purpose to up the price of my package without my consent or knowledge, then charge me for cancellation. I fear this is their scam.
I can't get any help from the Bt call centre or through emails.
I'm going to leave it now as BT will not discuss my contract until May 9th, but will send me a bill In April, so I will know what they have done about the contract then.
I'll wait for the bill and if it is not satisfactory and they have changed the contract without my consent, I will take the appropriate action.
That's all I can do. It's too tiring to try and get any sense out of them. I'm not asking for much- just a simple answer about the price of my future broadband package.
I don't understand the way they work. It makes no sense.

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Hi can someone keep this simple for me! my iPhone is due for a renewal. but my old laptop that it is backed up to no longer works! how do i go about saving all my songs pics etc to a new laptop without losing anything? please help!!!

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