My broadband experience. The story so far....

Hello. I just thought I'd highlight my plight with BT. Issue is still not fixed...see my version of War and Peace below. Enjoy!
On the 15th (after 2+ years of solid connectivity) the hub started flashing green and orange every 20 minutes or so.....
Dec 15: Reported by phone; Diagnosed as hub fault
Dec 17th Replacement hub received
Dec 18th – Reported broadband still bouncing. Was informed further tests would be carried out.
Dec 19th – Called for update. Was informed there was a confirmed fault. An engineer would be sent.
Dec 24th – Engineer visited and installed new MK3 socket and moved hub position.
(Following his visit was unable to dial out on the phone)
Dec 27th – Reported phone issue and continuing broadband issue.
Dec 28th – 2nd engineer visited without correct test gear but confirmed there was a line fault. Said he would ask for a broadband engineer to be scheduled.
Dec 29th – Again informed BT that fault was not fixed. No record of previous engineers visit. Agreed to schedule another engineer.
Dec 31st – Engineer should have visited between 1 and 6 pm. Nobody showed.
Jan 1st – Reported no show from engineer. Engineer scheduled for tomorrow.
Jan 2nd – Engineer arrived (a line engineer). Fixed the line fault (caused by the engineer on the 24th not wiring the socket correctly). Carried out extensive tests and proved the fault was with the line, not internal to the property.
Jan 2nd (PM) – Reported again – Broadband engineer scheduled for the 5th.
Jan 5th – Broadband engineer arrived. Tested internal equipment. Proved line fault. He went to exchange and called from there. Confirmed a card issue. Informed me the card needed replacing or moving to new slot. He informed this would be carried out overnight by exchange engineer.
Jan 6th – Reported issue still happening (broadband bouncing) in the a.m. Called back at 6pm to be informed the engineering team had gone home so could not get an update.
Jan 7th – Call back from the engineering team at 3pm. They were unable to contact the engineer involved as he was not at work the previous day. He would be working tomorrow so update then.
Jan 8th - ?

Hi SteveWard,
Thanks for posting and welcome to the forum!
I'm sorry for the problems you're having with your broadband connection and that these issues have resulted in problems with your landline too.
The community aren't going to be able to help solve this as it'll need direct help from BT.  We'll step in to lend a hand until you're sorted.  Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Thanks
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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    0   libsystem_kernel.dylib         0x39992a50 0x39992000 + 2640
    1   libsystem_kernel.dylib         0x39992848 0x39992000 + 2120
    2   CoreFoundation                 0x2ec205e4 0x2eb81000 + 652772
    3   CoreFoundation                 0x2ec1ed04 0x2eb81000 + 646404
    4   CoreFoundation                 0x2eb89724 0x2eb81000 + 34596
    5   CoreFoundation                 0x2eb89506 0x2eb81000 + 34054
    6   WebCore                        0x36ebfc70 0x36e01000 + 781424
    7   libsystem_pthread.dylib        0x39a0c956 0x39a0a000 + 10582
    8   libsystem_pthread.dylib        0x39a0c8c6 0x39a0a000 + 10438
    9   libsystem_pthread.dylib        0x39a0aae4 0x39a0a000 + 2788
    Thread 10 name:  JavaScriptCore::BlockFree
    Thread 10:
    0   libsystem_kernel.dylib         0x399a4f2c 0x39992000 + 77612
    1   libsystem_pthread.dylib        0x39a0bf62 0x39a0a000 + 8034
    2   libsystem_pthread.dylib        0x39a0cd9c 0x39a0a000 + 11676
    3   JavaScriptCore                 0x2fbb8308 0x2fba6000 + 74504
    4   JavaScriptCore                 0x2fbb5970 0x2fba6000 + 63856
    5   libsystem_pthread.dylib        0x39a0c956 0x39a0a000 + 10582
    6   libsystem_pthread.dylib        0x39a0c8c6 0x39a0a000 + 10438
    7   libsystem_pthread.dylib        0x39a0aae4 0x39a0a000 + 2788
    Thread 11 name:  JavaScriptCore::Marking
    Thread 11:
    0   libsystem_kernel.dylib         0x399a4f2c 0x39992000 + 77612
    1   libsystem_pthread.dylib        0x39a0bf62 0x39a0a000 + 8034
    2   libsystem_pthread.dylib        0x39a0cd9c 0x39a0a000 + 11676
    3   JavaScriptCore                 0x2fd56cb2 0x2fba6000 + 1772722
    4   JavaScriptCore                 0x2fd56d0c 0x2fba6000 + 1772812
    5   JavaScriptCore                 0x2fbb5970 0x2fba6000 + 63856
    6   libsystem_pthread.dylib        0x39a0c956 0x39a0a000 + 10582
    7   libsystem_pthread.dylib        0x39a0c8c6 0x39a0a000 + 10438
    8   libsystem_pthread.dylib        0x39a0aae4 0x39a0a000 + 2788
    Thread 0 crashed with ARM Thread State (32-bit):
        r0: 0x00000000    r1: 0x00000000      r2: 0x00000000      r3: 0x27d1f553
        r4: 0x00000006    r5: 0x3b90118c      r6: 0x0000000b      r7: 0x27d1f5bc
        r8: 0x0000000b    r9: 0x00000001     r10: 0x00626000     r11: 0x00000000
        ip: 0x00000148    sp: 0x27d1f5b0      lr: 0x39a0d7b7      pc: 0x399a51f0
      cpsr: 0x00000010
    Zane B Stein
    ("os_version":"iPhone OS 7.1.2 (11D257)","version":"104","bug_type":"198"}
    Incident Identifier: 3526E805-4C03-4956-83B6-2A4AB95B9EE4
    CrashReporter Key:   cfa389285f4559a21d797bfeec6a78c584e798d6
    Hardware Model:      iPhone5,4
    OS Version:          iPhone OS 7.1.2 (11D257)
    Kernel Version:      Darwin Kernel Version 14.0.0: Thu May 15 23:10:37 PDT 2014; root:xnu-2423.10.71~1/RELEASE_ARM_S5L8950X
    Date:                2014-09-02 14:24:12 +0800
    Time since snapshot: 220 ms
    Free pages:                              1448
    Active pages:                            17896
    Inactive pages:                          9268
    Speculative pages:                       11
    Throttled pages:                         209561
    Purgeable pages:                         261
    Wired pages:                             21682
    File-backed pages:                       26187
    Anonymous pages:                         988
    Compressions:                            456385
    Decompressions:                          85356
    Compressor Size:                         44
    Uncompressed Pages in Compressor:        59
    Largest process:   astrogold
    Processes
         Name                    <UUID>                       rpages       recent_max   fds      [reason]          (state)
    CloudKeychainPro <b9fbb8e4989732709cb18c481dfa61a9>          108              108  200                      (daemon) (idle)
        mediaremoted <051ef8b6e7c93fa49a0a2e15ea6e1f52>          193              193  200                      (daemon) (idle)
    MobileGestaltHel <c3c9c32948fe364f8103dd528164b610>          123              123  200                      (daemon) (idle)
             DuetLST <89027d811bd73931a4d45f71c9bbebc7>          472              472  200                      (daemon) (idle)
        itunesstored <00f47fa85c623cee9d55c9b004ba561d>         1426             1426  200                      (daemon) (idle)
                 lsd <8d2569b7b89033328609c73d07410b55>          149              149  200                      (daemon) (idle)
            sandboxd <712c543459bf3d81b0ec88bba199d802>           96               96  200                      (daemon) (idle)
                geod <6e5e9ae33f8638b7be848eac2c1ef70b>          166              166  200                      (daemon) (idle)
             assetsd <6f28405c4c1b35e9aff946c1c4799c0f>          868              868  200                      (daemon) (idle)
            installd <185a1eaa735b3aa38d98092ba8493ba0>          201              201  200                      (daemon) (idle)
           securityd <47657a3a48573d6a8e52ef4cc868248c>          617              617  200                      (daemon) (idle)
    networkd_privile <234d3717143e3bbba12acc5de334deaf>           81               81  200                      (daemon) (idle)
           accountsd <5a5640b47fe637bebb6254deff26eaee>          438              438  200                      (daemon) (idle)
            routined <d5590a1879153ed284886271907ea8fa>          344              344  200                      (daemon) (idle)
    EscrowSecurityAl <d0a689490be631efac2c764fe93300dc>          166              166  200                      (daemon)
            mstreamd <a2bb6401f1d63c7aa320a817d8839522>          406              406  200                      (daemon)
                tccd <ad9819a843e93a1680335febb52c7cc3>          227              227  200                      (daemon)
                 kbd <eba296f6bd4938688fa16a5e39fa477c>         2319             2319  200                      (daemon)
           CVMServer <c95a902a5ae331c2a5239b6cf98a0617>           89               89  200                      (daemon)
           astrogold <58c53f7c8e8931ec823713195426f59c>       166401           166401  200  [per-process-limit] (frontmost) (resume)
    identityservices <d1b907f8a41e3ebd9f270aa846040b07>          581              581  100                      (daemon)
               wifid <2b4c0ddf1a8439838868bf2be61d8bf1>         1286             1286   25                      (daemon)
             syslogd <5c06b8eec36032b49cc9421348ba47ea>          132              132   50                      (daemon)
           locationd <b813efaa4a6a314cafdbbd9b88c30796>         1732             1732  100                      (daemon)
              powerd <bd077d109d773bcd9041153b30ea034a>          128              129  100                      (daemon)
             imagent <79bd0fedda583ae3822051093f7681b5>          571              571  100                      (daemon)
                 vmd <f44f0a6a37293606865eb8862c10b653>          188              188  100                      (daemon)
       iaptransportd <818588012ed93eb7a10ccb22d8acadfe>          223              223   50                      (daemon)
        mediaserverd <e40c7476d9fe3d759bfd28b8d68dc7ba>         2233             2233  200                      (daemon)
       mDNSResponder <60e905f9582a3090ab6e7a257454389e>          226              226  100                      (daemon)
                apsd <b7e19d27180e34aba845e475eae7d3db>          510              510  100                      (daemon)
         dataaccessd <fdf81960fb903bd68616117fd29ce277>         2563             2563  200                      (daemon)
            sharingd <2c731a1c182637a39b004694b2a5e23d>          508              508   50                      (daemon)
        mobileassetd <08440fa17b3537afb347cf78aa039a67>          565              565  200                      (daemon)
         SpringBoard <f73e83ffc898302394baa2042ca232fd>         9211             9211  100                    
          backboardd <b5d33ca6da9c33d48e2c8ccb9930c3dc>         8716             8716   50                      (daemon)
          aggregated <3e381378eb7f3dd2846920cb5db91265>          523              523   50                      (daemon)
           lockdownd <d998e2bac7663966bd0285c07ed89111>          276              276  100                      (daemon)
             configd <20b29bb0286e347ebe7c42aa8ee421c9>          462              462  100                      (daemon)
           fseventsd <8876b6f5a0c13024a12cb3e148ddab61>          303              303  100                      (daemon)
        fairplayd.H2 <243ccf92ad4d34cbb4fdf7e078d55141>          130              130  100                      (daemon)
       wirelessproxd <47699be4861c30abbb375e1d3b9e15dc>          153              153  100                      (daemon)
            BTServer <51d0d4421dc73abf9d4844e2b155c340>          536              536  100                      (daemon)
           distnoted <7895f761ec323e31a356860060f8713d>          155              155  100                      (daemon)
      UserEventAgent <9aedc371d1c037e7b5d7b5577f0424a8>          756              756  100                      (daemon)
    WirelessCoexMana <f5dcce7805a9308bbbcf2d52751385ef>          132              132  100                      (daemon)
            networkd <148d4512d2c43efc95bafd487fd97f4a>          577              577  100                      (daemon)
    filecoordination <7b1b1b1b4fe0364c8e0adfd90f78b4a9>          207              207  200                      (daemon)
       medialibraryd <fdf252b3fb1a3646a836c0c3b5840464>          634              634  200                      (daemon)
         touchsetupd <0a4f35337aa13e55a3d7e56296499e14>          154              154  200                      (daemon)
                 ubd <30a03e11a5c43c7cbd6ecd1aaef27841>          470              470  200                      (daemon)
          CommCenter <463e099ed64e30ad9433b8ea3f4a4e94>         2039             2039  100                      (daemon)
             notifyd <5b4c0731afd533179b295e4f39e589d6>          335              335  100                      (daemon)
    **End**
    <Post Edited By Host>

    Thank you for your reply.
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    Did that
    >After that, power the phone off and back on again, test.
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    Did that
    >If still a problem, then connect the device to iTunes and restore from backup.
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    >If that does not work, it is possible there is something corrupt in the backup. The final step is restore as new, not from a backup.
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