My Broadband is so slow

Since the start of the New Year my Internet speed has been so slow, that even though I’ll be fined by BT for ending my contract early, I’m seriously thinking of switching to another provider.
Several times I’ve phoned BT regarding this problem; each time I’ve been asked a serious of questions, each suggesting the problem is with my equipment and not BT’s. So far I’ve not had much luck increasing my speed.
I’ve just run a test via ‘speedtest.BT.com’ and found the following info:
My max achievable speed was 7150 kbps, however at the time of the test, my download speed was only 183 kbps. Apparently the acceptable range of speed should have been between 600 – 7150 kbps.
Additional information received from the test was:
My DSL connection rate was 6464 kbps (down-stream) and 448 kbps (up-stream).
The IP profile for my line was 5500 kbps.
I’d be grateful for any suggestions on how I go about improving the speed of my broadband or who in BT I should speak to regarding this problem, as I'm not having much luck with the call centres.
Solved!
Go to Solution.

Hi John, thanks for the suggestion. I'll do a couple more tests later today and post the results.
Don't know if it helps or not, the test I ran yesterday was around 9:00pm. I know the time of day can affect the speed of broadband, however it seems my broadband speed is slow no matter what time of day I'm on, that is except the early hours of course.
Speaking to one of the IT guys at my place of work about my problem, he suggested it sounded like my speed may have been dialed back by BT. Not sure who I'd need to speak to check this out.

Similar Messages

Upgraded to iMac - broadband now very slow

I'm hoping someone can help me here, as I'm really stuck on what the problem could be. I've recently upgraded from a Mac Mini to a 2008 20 Inch 2.4 GHz iMac. They were both on Snow Leopard, the upgrade went well and I used migration assistant to transfer across my files and settings.
Then I noticed that my broadband speed seemed slow. I thought this was probably just an ISP glitch, but today it was slow enough that I bothered to check more thoroughly - and it turns out it's the iMac that's slow. A broadband speed check I ran on my MacBook (1.83 GHz Core duo, so theoretically a slower machine in general) gave a result of over 10 Mbps. The iMac could only manage 1 Mbps. That's a tenfold difference! A check on iStumblr - again, with the machines right next to each other - shows a 10% difference in signal.
It's clearly not my wi-fi, or distance from the router (I have a full signal on the Airport icon, and I ran the speed test with my MacBook literally right next to my iMac). Could it be some settings that the iMac inherited from the Mac Mini, or does the iMac just basically have lousy wifi?
My office is too far from my router to realistically use a wired connection, so I'd really like to get this sorted if I can. Thanks for any help!

I've recently been having the same problem on my iMac as well. My MacBook Pro is testing much higher as far as broadband speeds. At one point, my iMac was running slower than dial up. I found that restarting temporarily improves speed, but lag often recurs. I have deleted the folder as described in the previous post and changed the channel on my router which has seemed to help. I was just wondering if anyone has any insight as to what might be going on with my iMac.

Broadband becomes very slow all of a sudden

Hi I've been with BT for a quite a while now and i'm happy with the service they provide until now.
Ok so I started out with BT Total Broadband Option 1 and then gradually moved to Option 2 and now 3 I had all the Home Hubs V1 and V2 and currently with V2 at the moment.
Now I usually use www.speedtest.net and www.pingtest.net for checking speeds and I had a nice grade B on the ping test and a steady 6Mbps on my speed test.
However yesterday I was playing a few games on the PS3 when I noticed my NAT Type had changed to Strict, restricting me to access online play so I reset the Home Hub and that fixed that.
So I did test speed and ping tests and noticed that my ping had went all the way from 50-60ms to 300-500ms causing extreme lag in online gameplay, so then I did a test in speed and now it suddenly has gone down to ~1Mbps.
I did absolutely nothing it just changed by itself. Now I noticed something odd on the speed test, it stated that my telephone exchange was in Scotland(I'm in Northern Ireland so its perfect and the closest I can get to it) however it now states that my telephone exchange is now in London.
Would that have something to do with the speed and ping becoming high and slow?

Hi EnZeeO,
Thanks for the post and welcome to the forum.
Sounds like your speed has dropped quite dramatically. Can you please run a speed test via www.speedtester.bt.com, this will give us a look at your IP profile.
Please also drop me an email to [email protected], include your BT account details and the link to this thread, I will run some checks from my end to see what has happened.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

BT Broadband suddenly very slow on Mac OS X 10.5.8

Hello,
I'm posting on behalf of my dad as his broadband is now so slow as to be almost unusable. He lives in the Suffolk countryside but should still be able to receive broadband speeds of up to at least 1.5mb/s on his local exchange. His BT broadband service has never been brilliant but has recently slowed right down. He has an iMac 2.66 Ghz Intel Core 2 Duo running OS X 10.5.8. He has tried upgrading to a BT Home 3.0 router but this has not improved his broadband speed. I have tried to run the BT speedtester but I can't get it to work because it says Java is not installed despite it appearing to be enabled as a plugin. I have tried this in both Safari and Firefox. I have asked him to try the speedtester available on the uSwitch website which has recorded a download speed of only 0.2 and upload of 0.1mb/s. I would be very greatful if anyone has any suggestions as I am going to visit him tomorrow. I intend to try plugging the hub directly into the main socket via a microfilter. I also plan to try upgrading his operating system to snow leopard but I doubt that this will improve his connection. The quality of the phone line seems to have decreased recently too. Is my only option to try ringing BT customer services?
Thank-you!

Hello,
Have upgraded to Mac OS X 10.6.3 and now able to run BT speedtester:
Also here are hub stats:
Ran Uswitch speed tester again:
This suggests that we should be able to get up to 2.5Mb on this exchange.
Have tried quiet line test, line is not silent, there is low level interference on wire connected handset. Have tried connecting hub directly to master socket which has given a slight improvement in performance but still to my mind unacceptably slow. Could not repeat BT speedtest as limited to one test per hour. Ran Uswitch test again:
I know that he has just changed from Hub 2 to Hub 3 and it will take time to settle but broadband speed had already declined notably (to the point of being barely usable) on Hub2 before switching to Hub3.
Any further advice gratefully received....

New broadband connection - very slow- please help

Hi,
On 3rd of May (last Thur) I got my new phone and broadband installed. My broadband speed is soo slow that I have to buy internet dongle to get back onto proper internet.
I know about 10 days stabilization period- phoned to India couple of times and being told after 10 days I will get a better normal connection. I just dont belive that. Today is 8th day of 10days waiting and there is no changes at all! I need internet for my uni.
Please can sameone help me? any advice?
thank u in advance
1) I am connected to the master socket. I've tried to connect to test socket but things weren/t going improve.
2) Tried wireless connection and used ethernet cable. For both connections the broadband is slow.
3) Done the quiet line test- no faults.
4)
ADSL Line Status
Connection Information
Line state:   Connected
Connection time:   0 days, 01:19:22
Downstream:   5.555 Mbps
Upstream:   800 Kbps
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.5 Annex A
Latency type:   Fast
Noise margin (Down/Up):   6.5 dB / 5.7 dB
Line attenuation (Down/Up):   47.4 dB / 29.5 dB
Output power (Down/Up):   20.0 dBm / 12.8 dBm
FEC Events (Down/Up):   0 / 0
CRC Events (Down/Up):   78942 / 306
Software version 4.7.5.1.83.8.57.1.3 (Type A) | Time and date 20:34 11/05/12
5)Beta speedtest
download speed: 0,32
upload speed: 0,63
Ping Latency: 37,88

Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Broadband is very slow and unusable!

For the last 2 nights running my connection is running very slow to the piont the BBC website or a youtube video fails to load. Ps3 gaming is impossible! Have rung BT India and gone though all they do with resets and whatnots and still stuck at square one wih no improvement.
My connection is option 3, 20mb home broadband and have been with BT broadband for 7 years with good service.
My stats below.
Line Mode
ADSL2+
Line State
Show Time
Line Power State
L0
Line Up Time
01:02:07:06
Line Coding
Trellis On
Line Up Count
1
Statistics
Downstream
Upstream
Line Rate
11421 Kbps
1069 Kbps
Noise Margin
3.1 dB
6.8 dB
Line Attenuation
42.5 dB
21.3 dB
Output Power
0.0 dBm
13.0 dBm
These above have been these figures for the last 12 months and have had no problems at all.
Speedtester refuses to test my speed saying there is an error at this time but using other speedtesters im only getting between 150-200kb download speed but getting my normal 902kb upload. Usually my speed is always about 9000-10000kb.
Is there a problem in the 0208 Essex area as two of my friends withing a mile away have the same broadband package as me also have the same speed problem??
Solved!
Go to Solution.

Hi there have been service outages and degraded service issusein London and the south east today I would suggest reseting your hub tomorrow morning and recheck the Bt speedtest and then posting the results back here we can then offer further advice
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband speed terribly slow

Hi for some reason the speed of my connection has dropped to a snails pace. It happened after numerous powercuts on tuesday afternoon from the bad weather effecting Northern Ireland. I've tried replacing microfilters, doing a power cycle then leaving the Hub on (untouched) for 48+ hours and still its really slow. I ran the speedtest and got these results:
Download spee achieved during the test was - 105 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :3424 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Is there anything i could change at home to bring it back to the normal (2,000-2,500kbps) or is the problem out of my control?
Line state
Connected
Connection time
2 days, 2:29:56
Downstream
3,424 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
14.9 dB / 19.0 dB
Line attenuation (Down/Up)
50.0 dB / 27.0 dB
Output power (Down/Up)
19.7 dBm / 12.2 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
637 / 0
CRC Errors (Down/Up)
1 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
1
Solved!
Go to Solution.

OK, not to worry, it's because of the power failures and resulting multiple restarts on your hub/router.
What to do is, remove the broadband socket faceplate if you have an NTE5, and plug the hub into the test socket with a filter, and leave it there for at least 72 hours...
Your IP profile will come back, with resulting decent sync speed and throughput..
See how you go, if it doesn't come back, post back in..

Broadband Always Very Slow

My broadband has always been very slow since we moved into our house 3 years agao. I had hoped it would improve through time but to no avail.
We are in a rural location which I am guessing is the problem but it is very frustrating. We cannot even stream audio files.
Is there anything we can do and I dont mean all the usual stuff we have tried all that and had a line spun to us from BT that they were doing things to help.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
this may be the usual stuff again but in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband running really slow

i have tryied everything i even have a accellerator everything is plugged in correctly but yet when i down load anything it runs at 10-12kbps which is slower than mobile broadband any help would be much appreciated

Download Speed
94 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 94 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :128 Kbps(DOWN-STREAM), 64 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
i have tryied but this is the best result it has come up with

Broadband Speed too slow for BT's own services.

Hello, I have recently heard that BT Sport has the rights for MotoGP in 2014.
Brilliant, I have BT Broadband, it will be free for me.
Oh wait, the required speed is 400kbps, and my BT provided Broadband is less than half of that speed!
I assume, BT will be upgrading the equipment in my area to enable me to have the required speed to view this?
I can dream... Seriously angry about this.

Well folks, I managed to find my way into BT Sport because I'm in the same boat as Tourn46, I want to carry on watching MotoGP in 2014 (but I won't pay subscription fees to anyone).
Just checked my connection speed - excellent - 8MB.
Just watched some tennis on BT Sport 2 - YouTube quality at best. BT Sport 1 even poorer and ESPN, wouldn't connect.
Hohum. No more watching those incerdible machines being wrestled around at 200mph in HD/slow motion. I think I'll probably not bother to watch. I see I could maybe get HD by paying for an Infinit package - oops, I won't pay any more so that's out. I see the BT channels come up on my Samsung SmartTV on FreeView, but I'd need a subscription box to get those- oops, I won't pay any more so that's out too.

Broadband REALLY REALLY SLOW.

Hello fellow BT users.
I have had BT Broadband (Unlimited) since 2007, it NEVER was brilliant, we received some slow downs, disconnections, the usual for most BT users so it seems (from what I've read on here)
Anyway, it seems that the broadband has got far worse in the last month... The speeds are unbearable. I can't even play any of my games on Steam at the moment, neither can I properly play on the xbox 360 as the connection either drops.. or it lags like crazy. Even browsing my everyday sites is a drag... I get lots of time-outs on pages loading or it could take over a minute for the page to load.
Downloading.... ufft.. where DO I start!?! As most PC gamers should know, there is a BIG Steam sale currently going on, lots of games ALL for great prices, so this is the time of year where I usually buy lots of games. This year I've saved myself the hassle & just bought Need For Speed Hot Pursuit, which I can barely download over 70kb/s (Which isn't much of a difference but still sad as usually it downloads @ 150 - 200 kb/s, even that is quite bad.)
Anyway, is there a way to sort it out? Not calling BT support, they are incredibly troublesome and can even make the situation far worse than it already is... no offence.

I think I just found it
Sorry for the late reply
Uptime:
1 day, 23:38:24
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
446 / 1,148
Data Transferred (Sent/Received) [MB/GB]:
516.07 / 8.95
Output Power (Up/Down) [dBm]:
12.5 / 20.0
Line Attenuation (Up/Down) [dB]:
19.5 / 39.0
SN Margin (Up/Down) [dB]:
23.5 / 28.5
Vendor ID (Local/Remote):
TMMB / TSTC
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
2 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
20 / 0
FEC Errors (Up/Down):
808,135,199 / 3,556
CRC Errors (Up/Down):
1,371,564 / 0
HEC Errors (Up/Down):
869,846 / 0
Line Profile:
Fast

Broadband speed very slow (again)

My broadband speed has been very slow for the past week or so, very hard to stream videos, download etc. Broadband download speed is normally around 7-8mbps mark and has been around 1-2 or lower this past week.
Speed test..
ADSL stats (I think a housemate must have reset the router 2 days ago)..
There are no problems reported at my local exchange.
I already had this same problem in January. It was fixed for a while but now it is really slow again.. https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Speed-way-way-down-on-normal/td-p/1149716

this is not the same as last time.. last time your speed was down at about 2mb wheras this time you have 11mb connection.
can you run btspeedtester again with wired connection and when first test completes then run diagnostic test and post results
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Broadband connection - none/slow

Hi. Hoping for help regarding very intermittant broadband connection, and when it is connected it's very slow (0.2mbps).
First noticed 5 days ago when returned home from a fortnight away. There had been a brief power cut at some stage during that time. Problem reported to BT and several telephone conversations with their advisors - 'further tests are being run' but nothing has changed.
As I'm having to access this via 3G, I can't view the forum guidelines I've seen referred to that have kindly been put together for this type of query so I don't know what info might be helpful I'm afraid.
Currently our Home Hub 3.0 has correct power and wireless lights (showing blue) but the broadband light is flashing amber. Very occasionally (perhaps 5 times a day) I've noticed that the light shows blue and connection is established, lasting anything from 2 to 20 minutes, then it returns to amber flashing and connection is lost. When it is working it's much much slower than normal.
First call to BT found no faults on phone line or broadband - they sent a new ADSL filter and cable which has been duly connected. Second call said there was probably a phone line fault. Third call said probably a fault within our property that would be resolved within hours, but just in case it was escalated to a 'Level 2' issue. Two days later and there's no change.
I've done the standard cable/socket checks and plugged into the test socket, etc.
I've done the quiet line test with our cordless phone (have tried a new phone as well during this period just in case) and there is a slight intermittant crackle. I don't have a corded phone to try I'm afraid.
Any thoughts would be greatly appreciated.

if you can hear line noise then that need fixing first you need to check the noise is heard using the test socket if it is then report it to BT Faults on 151 with no mention of broadband in the call once that noise is resolved your broadband should start to improve
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Broadband Speed - So Slow Its Unuseable

I need some advice on how to tackle my current broadband speed problems with BT; if there is indeed an answer? Before i begin I will state that I am a rural customer many miles from the exchange and I do not expect proper broadband speed, i always had a slow connection but I just want what I got before.
I was achieving about 95kb/s connection since I signed up with BT last April (woes of getting that done and removing the DAX on the line are on another thread somewhere on this forum) which is terrible but what I accepted and paid over my cash for and it has been consistent at that speed since then. However, for the last 2 weeks its now dropped to an average speed of 29kb/s.
Since April my router had only been rebooted twice duce to powercuts and it had never dropped the connection, however slow it may be, so its not excessive rebooting effecting the line. Noise however has gone through the roof. Noise margin is now displaying at 9.1db and the line attenutation is 69.3db... Before the drop off this was never good but around the 7db margin level with about 60db attenuation on on the down line. The sync rate has also dropped from nearly 2 Mbps to 1.063. Full stats from router settings here:
Connection Information
Line state:
Connected
Connection time:
5 days, 03:51:27
Downstream:
1.063 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.1 dB / 12.0 dB
Line attenuation (Down/Up):
69.3 dB / 31.5 dB
Output power (Down/Up):
15.9 dBm / 11.9 dBm
FEC Events (Down/Up):
1701042 / 2613
CRC Events (Down/Up):
36437 / 379
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
15842 / 321
Error Seconds (Local/Remote):
19843 / 352
I'm connected to the master socket with a Openreach fitted BT ADSL faceplate. I've tried connecting to the router both wireless and wired with no difference to performance. I contacted BT by phone 5 days ago and went through the usual reboot the router etc ordeal. They then agreed to reset the line but that has made no difference, if they did indeed do anything at all?
Running the speedtest from http://www.speedtester.bt.com my results are as follows:
Download Speed (Mbps): 0.31
Upload Speed (Mbps): 0.36
Ping Latency (ms): 41.38
I know it sounds paranoid but the same day this dropped off I saw on the way to work an Openreach van working in the village on the roadside cabinet. Just seems that there has been some alteration to their infrastructure locally and its taken my connection from bloomin slow to unusable..
Ideas?

Yeah i realise my profile is correct for my connection speed. But in real world terms dropping from 80kb/s into the 20s makes a major difference to useabilty. If you were on some infinity connection or even a 8mbps max connection you wouldn't even notice but when thats all you have it makes a mockery of the money you are sending to BT each month/
I Shall go through the old favourite of contacting a mod then. Check my old thread Johjn46 where you and I went through this procedure with getting me signed up and things with mods never worked out as you promised they would
http://community.bt.com/t5/BB-Speed-Connection-Issues/Activating-Broadband-Ongoing-Nothingness/td-p/...
Hopefully i'm wrong and you are right this time

Broadband just getting slower and slower

Hi.
Our broadband has been getting slower and slower. (0.8 -0.9 mbps)
I called BT in India on Thursday, who said that BT had 'upgraded my line but the homehub was too old to cope with it' and sent through a new home hub. The lady also told us that we should expect to see speeds of about 3mbps.
We set up the new hub today and we're now getting download speeds of 0.35 mbps.
When we called back BT in India, after a long conversation the person we spoke to came to the conclustion that the homehub they sent us was faulty and we'd receive a new one.
I'm no engineer and I may be cynical, but I have no confidence that this will solve the issue.
Apparently we are not entitled to to have an engineer because 'the trouble shooting protocol has not yet been concluded'.
The lady was not able to tell us how many homehubs we'd have to receive to establish that this was the problem.
Is there anything else I can do?
Solved!
Go to Solution.

Thank you so much for getting back to me so quickly.
Here's the ADSL status - speed test to follow shortly
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:02:50
Downstream:
800 Kbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
12.5 dB / 26.0 dB
Line attenuation (Down/Up):
42.1 dB / 26.0 dB
Output power (Down/Up):
16.6 dBm / 12.6 dBm
FEC Events (Down/Up):
1890842 / 24
CRC Events (Down/Up):
826 / 12

My Broadband is so slow

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