My broadband is SO SO Slow

I am at my witsend, after 2 engineers and a the run around from BT Tech in India (which is useless) Im not further on to solving my poor speed to the point where Im looking to leave but I want to check that the problem wont follow me. I appreciate I am in a slow speed area but my speed fluctuates between 99kbps and 1mb kbps.
Here are my hub stats Ibve taken today and its running at 101kbps (I hope Ive taken the right stats)
Each time the engineer comes out they say my profile needs changing at the exchange in keighley. Then a few days later its better then deteriates back to 100-200kbps - then I call the tech line and we go through the same checks and they call the exchange then it goes back to a good speed then deteriates back....I did look at leaving but Im 2 weeks still in contract with BT and wanted to cahrge me £80+ so Im waiting til mid August but if I could fix this problem then I would be happy to stay - This problem has been going on since early June and previously I was happy with the speed I had, so if any help could be offered then great or I may as well go elsewhere for cheaper and get a slow speed.
ADSL line status
Connection Information
Line state
connected
Connection time
0 days, 00:07:32
Downstream
1,344 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
16.4 dB / 15.0 dB
Line attenuation (Down/Up)
64.1 dB / 31.5 dB
Output power (Down/Up)
2.1 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1 / 0
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
1 / 0

Hi Jbriggs
Welcome .....
You may have been misled a little by the engineer visit .... when he said your IP profile needed changing "at the exchange".
It;s a misnomer for what is a slightly technical subject.
Your connection is line adaptive, which means as it says on the tin .... you get what your line will give you.
You have basically have two problems .... one you're aware of ... your line length, and one you maybe aren't aware of ...
You can't change the line length, but you can do something about the second problem, which is the line noise.
Because the connection is adaptive, and you have line noise, this is cramping the connection ..... and forcing your IP profile down to whereby you get poor throughput .... this in real terms is what the engineer meant but didn't say.
The noise can come from either inside the home or outside on the network.
If you have a proper NTE socket, you can plug directly into the test socket behind the faceplate, and this will indicate what's happening, after a while.
Read this old thread, it tells you what to do, and what to look for .....
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
http://bt.custhelp.com/app/answers/detail/a_id/9611/c/346,407,753
See how you go on .... lots of help here.

Similar Messages

Please help, broadband issues...slow and crackly e...

Hello guys,
I have an ongoing problem now, which has been going for over 2 weeks now.
Basically, my broadband speed is extremely slow. We are on Option 3 and apparently get around 7.5mb.
The fastest speed i can achieve at this time is 15-18 kb/s. As you can imagine, im getting quite fristrated.
Been ringing BT since it started happening, been given a multitude of replies, all of which have not helped at all.
I was promised an adapter of some sort to help improve the broadband speeds, which i am still waiting for..
The line is starting to sound crackly, but not all the time. Sometimes if we are using the internet, and the telephone goes into use, the broadband disconnects. Again, not always.
We can hardly browse the internet, it is getting so bad. BT dont seem to want to help, and to be honest, i dont think they know what they are doing half the time. Always seem to place you on hold when you ask them something..
We have 2 computers and BT Vision. Both computers use the internet for browsing, downloading and online gaming. Online gaming is getting to the point where we are unable to play, the ping gets so high.
We cannot use the BT Vision service, as the connection is just too slow.
I dont like the fact that i am paying for something i cannot use, its frustrating to say the least.
I dont know what to do now. I have tried everything. Can anyone help? Here is the details from my BT Homehub 2.0 type B.

Connection Information
Line state
Connected
Connection time
0 days, 00:11:02
Downstream
7,616 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
13.6 dB / 25.0 dB
Line attenuation (Down/Up)
26.7 dB / 16.0 dB
Output power (Down/Up)
15.1 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
113 / 23
CRC Errors (Down/Up)
745 / 188
HEC Errors (Down/Up)
20427 / 152
Error Seconds (Local/Remote)
32 / 22

Broadband suddenly very very slow

Hello all,
Yesterday my connection speed dropped drastically (from the usual 4/5 Mbps down/ 400 Kbps up) to the horribly slow 0.08 down 0.24 up. It was like this for about 6 hours between 5pm-11pm. It all seemed back to normal this morning but then dropped back to the slow speeds at about 12pm today. I have HomeHub 3 with wired connections to 2 PCs and a NAS box, and various things that connect wirelessly.
I've checked everything I possibly can - new filters, new cables from HomeHub to socket, direct connection to test socket - no change. I plugged in my old HomeHub 2 but the speeds were not any different. I tested all this with just my laptop connected via cable and nothing else connected to the HomeHub(s). Silent line test is fine but the phone line is still quite crackly with nothing else plugged in (filters/router/extension). Remote line test says there are no problems with the line and there are no faults in my area.
For the past week or so we've noticed that noise on the phone line has got considerably worse but there was no reduction in connection speed until yesterday, when the connection kept dropping and eventually returned at the slow speeds. I run my business from home so it's driving me mental - daily bandwidth is about 20GB so it's taking forever.
My local exchange is Pipers Pool (http://www.samknows.com/broadband/exchange/WWPIPE), which is about 2.8km away. Speedtest/ADSL status is below.
Any ideas? My brain says I should leave the router to stabilise but the noisy line is putting me off
Broadband Speed Test Results (speedtest.btwholesale.com):
Download speed (Mbps): 0.13
Upload Speed (Mbps): 0.00 (this was 0.32 on speedtest.net)
Ping Latency (ms): 67.50
Further Diagnostics:
1. Best Effort Test:
Download Speed : 0.25 Mbps
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:10:15
Downstream:
5.094 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
10.6 dB / 25.0 dB
Line attenuation (Down/Up):
41.4 dB / 23.0 dB
Output power (Down/Up):
20.0 dBm / 12.4 dBm
FEC Events (Down/Up):
472 / 0
CRC Events (Down/Up):
1 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
1 / 0
Solved!
Go to Solution.

if line noisy then you need to report a phone fault to 151 and get this fixed and broadband will improve. all you chnages trying to improve your connection - new router, change filter, replace cable etc are actually making your connection worse so much so your profile is now down to 0.25mb. this will recover in 3/5 days stbale connection but need to fix line noise first.
if you run your business from home is this a business line?
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Broadband speed has been slow for almost 2 weeks.

I have been getting slow to extremely slow connection speed for almost 2 weeks now.
IP Profile for your line is - 9446 Kbps
Download speedachieved during the test was - 3548 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Just made this test and this is the FASTEST i have ever tested on the connection. Usually its more like 1000-2000kbps
The upload sits around 40-70kbps most of the time which is also extremely slow.
I have tried using 4 different filters. 2 different routers and my computer is directly connected to the router. I had no problems before this and my speed has always been good or great (20000kbps)
I have used a lot of time on the phone with the call center and they keep coming up with useless explanations and excuses for why the connection is slow (I work with this every day myself so i know that they have no clue)
This is my last shot to get a solution to this problem. If not i guess i will have to change service provider since the connection i have now is so bad i cant do anything else than reading stuff on the internet and sometimes watch a youtube video. My internet connection is vital to me since i use it for work so this is very annoying.
So... Does anyone have any idea what i can do?
edit: Here is the information from my Home Hub 3:
Line state:
Connected
Connection time:
0 day, 05:44:00
Downstream:
10,708 Kbps
Upstream:
104 Kbps
  ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.0 dB / 0.2 dB
Line attenuation (Down/Up):
29.5 dB / 16.7 dB
Output power (Down/Up):
0.0 dBm / 12.8 dBm
FEC Events (Down/Up):
715571 / 217331
CRC Events (Down/Up):
11417 / 0
The master socet i am using is the Openreach

Here is all the information i could find for you together with a full test. I have done a factory reset two times without any luck
Test1 comprises of two tests
1. Best Effort Test:  -provides background information.
Download Speed
3712 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 3712 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :10707 Kbps(DOWN-STREAM), 104 Kbps(UP-STREAM)
IP Profile for your line is - 9446 Kbps
2. Upstream Test:  -provides background information.
Upload Speed
66 Kbps
0 Kbps
104 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 66 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 104 Kbps
Connection information
Connection time:
0 day, 07:19:37
Data transmitted/received (GB):
0.025 / 0.413
Broadband username:
[email protected]
Password:
Not configured
TCP/IP settings
Broadband network IP address:
109.145.31.7
Default gateway:
217.32.142.99
Primary DNS:
194.72.9.38
Secondary DNS:
62.6.40.162
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 07:20:32
Downstream:
10,708 Kbps
Upstream:
104 Kbps
  ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.0 dB / 0.0 dB
Line attenuation (Down/Up):
29.5 dB / 16.7 dB
Output power (Down/Up):
0.0 dBm / 12.8 dBm
FEC Events (Down/Up):
899778 / 312169
CRC Events (Down/Up):
11417 / 0

Broadband is running REALLY slow!?...help?

Hi,
I have recently come in to speed problems with my broadband. I dont think i changed anything at all this problem seems to have happened all of a sudden. My modem has always been in the same place and plugged into the same socket for the last 6 years and i have never had any issues. I was originally on EE but changed to BT 3 months ago. I have run the speedtester and these are the results that i got hopefully they make sense to someone as they dont to me!?
1. Best Effort Test: -provides background information.
Download Speed
0.2 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.2 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.2 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.2Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance
Any help would be greatly appreciated.
Thanks

Hi, thanks for the reply
my hub stats are as follows:
My Home Hub
My Services
Internet:
Connected
Disconnect
Broadband username:
[email protected]
BT Wi-fi Status:
Active
BT Access Control:
Disabled
Configure
My Home Network
Network Device MAC Address IP Address
Devices currently connected to your BT Home Hub:
2.4 GHz Wireless:
Robs
00:1f:e1:64:c0:28
192.168.1.67
5 GHz Wireless:
No devices detected
Ethernet:
Robs
00:1e:ec:6b:2d:b9
192.168.1.72
USB:
No devices detected
My modem is connected to the master socket via a filter. i tried to run the speed test through the test socket but it did not work for some reason?
i have tried the quiet line test and it is perfectly silent with no noise at all
Thanks

Broadband speed getting steadily slower. Currently...

Have been a customer with BT broadband for quit a time now and while the speed was not great was at least useable. My wife decided to cut the bill by choosing to get rid of the BT Vision component and was persuaded to accept BT Sport. This lead to a broadband upgrade. Speed was immediately dropped to around a quarter the previous speed with numerous line drops. Just the usual bedding in process was told. Well this has lead each day to a seeming halving of speed until it is quit unusable. These are the latest stats from our ageing Homehub 2. Line state Connected Connection time 0 days, 11:50:16 Downstream 283 Kbps Upstream 1,022 Kbps ADSL settings VPI/VCI 0/38 Type PPPoA Modulation ITU-T G.992.5 Latency type Interleaved Noise margin (Down/Up) 29.5 dB / 5.3 dB Line attenuation (Down/Up) 31.5 dB / 15.9 dB Output power (Down/Up) 20.8 dBm / 12.4 dBm Loss of Framing (Local) 96 Loss of Signal (Local) 53 Loss of Power (Local) 0 FEC Errors (Down/Up) 33646 / 1083 CRC Errors (Down/Up) 37 / N/A HEC Errors (Down/Up) N/A / 1230604 Error Seconds (Local) 139 I realise we need 3 days stable but this is never going to happen at present. Can someone please help.
Solved!
Go to Solution.

connection time is only 11hrs is that due to maual reset or router resetting?
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
all the resets have ended up with your line in a banded profile and you now need a stable conenction before banding will release
Someone may then be able to offer help/assistance/suggestions to your problem
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Broadband Has Now Gone Slow

Hi, the other day the internet was perfect till around 8pm 8:30pm and since then has gone very slow. the IP profile has dropped, there was work done by BT close by and its since the work up the road the slow down has occured.
I used to be able to download around 600-700kbps now i'm lucky getting 200kbps. the line is syncing at 4MB since but it was 7mb.
I have tried what some on the forum told me to do and still no luck the speed is getting slower and slower yet the connection has been stable.
Could a forum mod take a look i have sent a e-mail and waiting for a reply. just seems wierd that the connection has been stable since going to fast path from interleave but after BT work in the area the speed drops.
Thanks

I have been giving the mods Speed Tests over days now, but i contacted the BT support team on the phone and they have told me something the mods haven't, there is a fault that has registered on their system. This is now being looked at.
See the noise on the Line was 6db down and 9db up since the work that happend in the area it went up to 14.6 dB / 20.0 dB.
So why the mods didn't check this i don't know, nothing against the MODs on here they are great at times but when i have Game Servers that need maps uploading and backups done speed is everything.
Will see what happens in 2 days as i was told it will take upto 48 hours to resolve the issue.

Stone Age Broadband Speed - Really really slow

Hi
Hope someone can help. I had BT Broadband installed last November and the speed has never surpassed 75k. Phoned BT a number of times now and they keep running a "clean-up" service at their end but nothing has improved. Annoyingly the previous house owners had BT broadband and the service was fine, as is my next door neighbours, who also run BT broadband. Attached are some diagnostics below, all run from the main BT socket. Any help much appreciated:
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
74 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 74 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :1344 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Connection information
Line state
Connected
Connection time
0 days, 0:36:16
Downstream
1,344 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
16.6 dB / 22.0 dB
Line attenuation (Down/Up)
46.0 dB / 27.5 dB
Output power (Down/Up)
16.9 dBm / 12.1 dBm
Loss of Framing (Local)
49
Loss of Signal (Local)
9
Loss of Power (Local)
0
FEC Errors (Down/Up)
244 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
85
Hide Details

do you have other extensions in your home and if so have you tried connecting to the test socket rather than the master. Has the hub been resetting or have you been resetting the hub to try and improve the connection? I ask because the connection time is only 36mins and the profile is rock bottom at 135 suggesting connection problems
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Ongoing Broadband connection drops and slow speed ...

Over the last few weeks i seem to be having random issues with my Broadband connection and teh connection has become very unstable and unreliable
The connection will randomly drop and re-establish, often at a much lower speed that it should be. I regularly get around 3 - 4MB download speed which is good for my area but often find that when it reconnections i get around 1MB. To resolve the issue i usually have to restart my hub (BT HH2) which then usually gets me back to the normal speed.
Luckily I do have a SamKnows box which shows this issue in a graphical form. Note how unstable the connection and speed seems to be! Surely it is not be like this?
http://i47.photobucket.com/albums/f168/damo-gti/bbconnectionissues.jpg
Current line status is below. Note i had the issue this morning which ended up with me restarting the Hub again.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 2:10:03
Downstream
4,318 Kbps
Upstream
1,085 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
15.1 dB / 6.1 dB
Line attenuation (Down/Up)
44.0 dB / 25.7 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
11
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
63722 / 5
CRC Errors (Down/Up)
43 / N/A
HEC Errors (Down/Up)
N/A / 6
Error Seconds (Local)
28
All line tests i have done come back clean and there is no noise on the line.
Any ideas please?

ok so i plugged my HH2 in to the test socket as suggested and today have found the connection to be more unstable than usual.... So around 45 minutes ago the connection drops and re-establishes and i get the below results:
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 0:38:17
Downstream
760 Kbps
Upstream
1,027 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
33.0 dB / 8.2 dB
Line attenuation (Down/Up)
42.0 dB / 25.7 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
43
Loss of Signal (Local)
5
Loss of Power (Local)
0
FEC Errors (Down/Up)
4 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
331
Hide Details
I then do a hard reboot to the hub and get the below when it comes back up:
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 0:06:04
Downstream
5,600 Kbps
Upstream
1,111 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
11.9 dB / 5.5 dB
Line attenuation (Down/Up)
43.5 dB / 25.6 dB
Output power (Down/Up)
0.0 dBm / 12.7 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
77 / 0
CRC Errors (Down/Up)
8 / N/A
HEC Errors (Down/Up)
N/A / 9
Error Seconds (Local)
1
To me this is suggesting a problem with the line/BB connection, would this assumption be correct?

From the old forum.... Slow broadband speeds in th...

FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
Click to report abuse...        Click to reply to this thread    Reply
Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths
Click to report abuse...        Click to reply to this thread    Reply
Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
   Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson
Click to report abuse...        Click to reply to this thread    Reply
Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
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@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen
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You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek
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we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply.

BT Broadband suddenly very slow on Mac OS X 10.5.8

Hello,
I'm posting on behalf of my dad as his broadband is now so slow as to be almost unusable. He lives in the Suffolk countryside but should still be able to receive broadband speeds of up to at least 1.5mb/s on his local exchange. His BT broadband service has never been brilliant but has recently slowed right down. He has an iMac 2.66 Ghz Intel Core 2 Duo running OS X 10.5.8. He has tried upgrading to a BT Home 3.0 router but this has not improved his broadband speed. I have tried to run the BT speedtester but I can't get it to work because it says Java is not installed despite it appearing to be enabled as a plugin. I have tried this in both Safari and Firefox. I have asked him to try the speedtester available on the uSwitch website which has recorded a download speed of only 0.2 and upload of 0.1mb/s. I would be very greatful if anyone has any suggestions as I am going to visit him tomorrow. I intend to try plugging the hub directly into the main socket via a microfilter. I also plan to try upgrading his operating system to snow leopard but I doubt that this will improve his connection. The quality of the phone line seems to have decreased recently too. Is my only option to try ringing BT customer services?
Thank-you!

Hello,
Have upgraded to Mac OS X 10.6.3 and now able to run BT speedtester:
Also here are hub stats:
Ran Uswitch speed tester again:
This suggests that we should be able to get up to 2.5Mb on this exchange.
Have tried quiet line test, line is not silent, there is low level interference on wire connected handset. Have tried connecting hub directly to master socket which has given a slight improvement in performance but still to my mind unacceptably slow. Could not repeat BT speedtest as limited to one test per hour. Ran Uswitch test again:
I know that he has just changed from Hub 2 to Hub 3 and it will take time to settle but broadband speed had already declined notably (to the point of being barely usable) on Hub2 before switching to Hub3.
Any further advice gratefully received....

Very slow broadband - can't identify problem

Hi all,
My home broadband is running very slow, it is a BT line running into the house, a microfilter plugged into the box with the only corded telephone in the house and a belkin router plugged into it.
The phone is also a bit crackly and sometimes disconnects the internet if picked up, so by looking at threads on here, I removed the bottom half of the box on the wall and tried plugging the phone directly into the test socket, and it worked great with no crackle. But when I plug the microfilter back into the main box sometimes the router takes about 5 attempts of re-wiring everything before it connects. I looked at the 4 gold pins inside the bix that screws off the box and one is very corroded, and has pretty much snapped off. So then I plugged the microfilter directly into the test socket and it connects first time, but is very slow.
So basically, sometimes the internet works when connected to main box, but mostly doesnt connect - so does this indicate a problem with the bit that screws off. And even though the Internet connects first time when plugged into the test socket, it is still giving me slow speeds. (0.37 Mb/s download and 0.36 Mb/s upload).
I hope that is explained well enough, I can expand on any points if required.
Many Thanks!

try advice here
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
and to test line for noise do this
dial 17070 option 2 and listen - should hear nothing
best done with old type analogue phone digital will do but may have slight hiss
do not use home hub phone
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Slow broadband over the past few days.

My broadband speed has gone slow pver the past few days, from a guaranteed 2mbps to 0.92kbps
http://www.speedtest.net/my-result/3615801582
I'm a BT Vision customer, so if I don't have the 2mbps guaranteed, my Bt Vision is pointless.
Any help would be greatly appreciated.

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
there is no speed guaranteed - all packages are sold as up to speeds. no ISP guarantees any speed
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

New broadband connection - very slow- please help

Hi,
On 3rd of May (last Thur) I got my new phone and broadband installed. My broadband speed is soo slow that I have to buy internet dongle to get back onto proper internet.
I know about 10 days stabilization period- phoned to India couple of times and being told after 10 days I will get a better normal connection. I just dont belive that. Today is 8th day of 10days waiting and there is no changes at all! I need internet for my uni.
Please can sameone help me? any advice?
thank u in advance
1) I am connected to the master socket. I've tried to connect to test socket but things weren/t going improve.
2) Tried wireless connection and used ethernet cable. For both connections the broadband is slow.
3) Done the quiet line test- no faults.
4)
ADSL Line Status
Connection Information
Line state:   Connected
Connection time:   0 days, 01:19:22
Downstream:   5.555 Mbps
Upstream:   800 Kbps
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.5 Annex A
Latency type:   Fast
Noise margin (Down/Up):   6.5 dB / 5.7 dB
Line attenuation (Down/Up):   47.4 dB / 29.5 dB
Output power (Down/Up):   20.0 dBm / 12.8 dBm
FEC Events (Down/Up):   0 / 0
CRC Events (Down/Up):   78942 / 306
Software version 4.7.5.1.83.8.57.1.3 (Type A) | Time and date 20:34 11/05/12
5)Beta speedtest
download speed: 0,32
upload speed: 0,63
Ping Latency: 37,88

Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Fault on Phone and slow broadband

Hi over the past few days and numerous tests and me phoning BT It was discovered that It looks like there is a fault on the front plate of the main socket that comes into my home. THis is a box that was installed by BT a few years ago. I was told that if I wanted to have an engineer to fix this there would be a charge of £130.00 I am not happy at all as surely this main socket is owned by and the responsibility of BT and not down to me to repair.

Hi there, several years ago BT replaced the the main socket and installed an ADSL V1.0 made a hole through the wall in the dining room and installed a Hard wired Extention on the inside of the ouside wall of the property, as I was having peoblems with my broadband speeds using an domestic telephone extention lead.
Had my problems just been with the slow broadband I would have suspected that the extention socket was causing my slow broadband problems. However My phone has been acting irraticly too, people cannot reach us the phone rings once and cuts off. Also the line is intermittently noisy and people have been reiving the message that there is a fault at ******** the name of my cottage..
I have unscrewed the faceplate and put a filter into the test socket and so far the phone seems ok although my broadband is still very slow. AS the phone fault is intermittent it is hard to be sure that the frontplate is definatly the cause of the problems but it seems like that so far.
I do not have sky or anything else apart from Broadband and my telephone, I have been at this since Thursday and to be honest with you I thought my problems were over when I realised the phone was not woking for sure and assumed the BT engineers would fix it.
I forgot to say there are no other extentions going into that box apart from the main phone and the extention on the wall installed by BT which I have ruled out because the phone is effected as well as the broadband.

My broadband is SO SO Slow

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