My broadband speed has dropped from a steady 6 mbp...

hello I would like to talk or email a BT moderator, I have been having broadband speed issues the last week, I recently renewed my broadband contract with BT to option 3, I have always received a steady 6mbps, even though I live in a rural area, I live near my local exchange, I think there may be some kind of fault on my line, I have checked my broadband speed regularly and also the BT website status notice of faults, I have checked my router, my telephone socket etc, wonder if a BT moderator customer services person could help me with this matter, I'm not a heavy downloader, mostly bbc iplayer stuff, my network is secure, I scan my pc everyday for virus's etc.
Kind regards
David

to get assistance and before you email the mods you need to post some router stats to illustrate your problem - can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z) and run btspeedtester http://speedtester.bt.com and post the results.
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Similar Messages

Broadband speed has dropped from 8mb to 2mb

hi there been a with bt over 12 months, and connection wize i have been getting 8mb. but recently as last week my broaband speed has dropped to under 2mb, i have tried various things like resetting and ethernet, wifi, but my speed still has not improved,, which is qiet annoying as i do alot of online gaming and web browsing, and i am at lost to how my connection has dropped so much speed i will list details below of my router settings and from speedtester bt..
router settings
ADSL line status
Connection information
Line state
Connected
Connection time
4 days, 18:05:39
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
14.1 dB / 21.0 dB
Line attenuation (Down/Up)
14.0 dB / 7.0 dB
Output power (Down/Up)
15.8 dBm / 12.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
10 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
10
speedtesterbt results,
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
1785 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1785 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
also here is my speed tests results from speedtest.net
http://www.speedtest.net/result/1561527773.png
any help would be much apreciated

Moiriv wrote:
I am having the same problem.
I have been getting 7mbss on my 8mbps unlimited line for 4 years and now it has dropped to 2.5mbps
BT speedtest results as of today:
1. Best Effort Test: -provides background information.
Download Speed 2.52 Mbps 0 Kbps 7.15 Mbps Max Achievable Speed
Download speedachieved during the test was - 2.52 Mbps For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps. Additional Information: Your DSL Connection Rate :8 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 2.5 Mbps
Did you get you're speed limit back up to normall?
Looks like Home hub logs show that someone from BT has modified my profile, I'll post here again if I get resolved or not.
the last post is almost 4 months old!
your profile has dropped to 2.5mb as a result of a drop in connection speed. if you stay connected 24/7 fro 3/5 days your profile should return to normal. just make sure your router does not drop connection
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Upload speed has dropped from 12Mbps to 2 Mbps.

I have a screenshot taken of my broadband speed the month I got Inifinity installed. At that point I was consistently getting 70Mbps down, 12Mbps up.
No variables have changed at my end (that I can think of) but now my upload speed is barely 2Mbps. Whilst my download speed is also lower - I'm not as concerned about that for what I am needing it for.
http://speedtest.btwholesale.com
Shows 57.76 down
2.06 up
Ping 42.63
I have tried resetting the modem and home hub, a different router - I've compared LAN and WLAN (on both 2.4 and 5Ghz frequencies), used a pc, used a MAC, tried at different times of day but for reasons unknown the upload speed has taken a really noticeable dive in performance.
I have phoned BT tech support - they advised 'upload speeds aren't gauranteed for residential customers'. They don't appear to agree that a drop in upload of 80%+ is fault related. I can see myself having another go at speaking to them - but before I do :
Can anyone suggest how I can progress this to get my upload speeds nearer where they were? Or steps to try to isolate where the issue is? Could noise on the line affect upload more than download speeds?
Solved!
Go to Solution.

Good luck. A few suggestions below, but I am afraid I don't think they will help. Might be worth contacting the mods at: http://bt.custhelp.com/app/contact_email/c/4951 . But be aware they take 3 working days to reply: sometimes more if busy; but they have a good record of getting things solved once they are on the case.
~~~
Check the upload profile from the wholesale speedtest. It is almost always 20Mbps for an Infinity2 connection, but something could have gone wrong there.
~~~
Try a different browser, browser with plugins turned off, firewall and antivrus (temporarily) off, and safe mode. Probably won't make any difference, but still a fairly easy experiment.
~~~
If you have an HG612 router, unlock it and monitor stats. Or buy one on eBay and unlock it. Keep modem resets down to an absolute minimum; no problem with HomeHub or other router resets.
~~~
Try connecting a PC or Mac directly to the modem: a bit of a faffle I am afraid.
- connect from the modem LAN1 (that is usually connected to the HomeHub/router), to the standard ethernet port on the PC/Mac (that is also usually connected to the router.) So the HomeHub is out of the picture.
- Make a pppoe connection. On a PC it will be something like
- 'network and Sharing Centre',
- 'Set up a new connection',
- 'Connect to the Internet, set up a broadband or dial-up connection'
- 'Broadband PPPoE'
- Then enter username '[email protected]' and password 'bt'.
Detail may vary a little between different version of windows, and of course even more different on Mac or Linux.
Repeat your speed tests and see how they go.
That will help check out if the HomeHub is the problem. Seems unlikely as your have already tried another router.

Broadband download speed has dropped from ~2.7Mbps...

Hello,
For the last few weeks our broadband download speed has dropped from ~2.7Mbps (which we've been getting consistently for years) down to 0.7Mbs. It's now so low that our download speed is slower than our upload speed. I've take the following steps and nothing has worked:
Running the BT Broadband Speed Checker
Removing all equipment so its just the BT Home Hub connected through a BT Microfilter straight into the master socket
Replacing the modem cable and Microfilter
Online line fault check
As I say, it only recently - over the last few weeks - that our speed has decreased so massively from what we've been getting for years and it is extremely frustratingly slow - I can get faster speeds via my mobile phone's 3G network.
Here's a screenshot of the ADSL line status from the BT Home Hub.

when you joined BT broadband you would have received an email address *****@btinternet.com or ******@btopenworld.com Bt would normally send the emails to that address
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Broadband speed has dropped after i changed to opt...

I joined BT in August. I was on the broadband option 1 package, but i decided to change to the unlimited download package which was changed over on the 24th October. Since then, my broadband speed has reduced drastically. I rang BT who said they would reset my profile but this hasn't helped.
I have a wired connection which is connected to the master NTE5 socket. I have a Hub 3 which i never turn off. My speedtest results are.........
Download speedachieved during the test was - 263 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
Any help would be appreciated but please be aware that i am not very technical minded lol!
Thanks, Claire

the upgrade should not affect your connection as there is no physical change to your line. however from the stats your download is rubbish and you should contact mods for help http://bt.custhelp.com/app/contact_email/c/4951
your connection speed and profile are ok
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Speed has dropped from 3+Mbps to 120ish Kbps

Hi,
In the last few days our broadband speed has plummetted:
Download speedachieved during the test was - 122 Kbps
For your connection, the acceptable range of speeds is 400 Kbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
When we moved in 6 months ago we were getting 3+ Mbps download and it has remained stable at that speed until recently. I've rebooted the homehub but that had no effect.
Should I just raise a call with BT?
Cheers,
Rob

Hi,
Here's the router stats:
ADSL line status
Connection Information
Line state
Connected
Connection time
1 days, 05:30:18
Downstream
192 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
28.8 dB / 22.0 dB
Line attenuation (Down/Up)
44.1 dB / 26.0 dB
Output power (Down/Up)
0.4 dBm / 1.5 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
10405 / 114
CRC Errors (Down/Up)
11406 / 92
HEC Errors (Down/Up)
5783 / 84
Error Seconds (Local/Remote)
1034 / 162
Download speedachieved during the test was - 117 Kbps
For your connection, the acceptable range of speeds is 400 Kbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Did a quiet line test and I think it's fine, obviously some very low level static but no crackles.
I have got a Netgear router somewhere that I can try out.
Cheers,
Rob

Broadband download speed has dropped from 8mbps to...

Hi,
I have been having problems with my download speed for the last month. i have been through the fault process from BT and have had no joy in fixing the issue. They say i am getting 8mbps from the exchange to the house but only 1.94mbps there after. I was receiving 8mbps for about 2 years consistantly and has just suddenly changed. Can anyone please help me? I feel like i'm getting nowhere after reporting the fault.
Solved!
Go to Solution.

Hi, thanks for the replies andthe advice. I have done another test and have posted the results below,
Broadband Speed Test Results
Download speed - 1.89mbps
Upload speed - 0.34mbps
Ping latency - 44.50
ADSL stats
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 16.5 dB / 25.0 dB
Line attenuation (Down/Up): 23.7 dB / 13.5 dB
Output power (Down/Up): 19.9 dBm / 12.0 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 5 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 4 / 0
Error Seconds (Local/Remote): 5 / 0

Speed has dropped from 5.2 to 1.54!

Hi, I've been with BT Broadband for only a month, my speed at the start varied from 5.2 to 4.1 which suited me fine, no buffering but now it has dropped to....1.54!
I checked this speed with Broadbandspeedchecker as I tried to test the speed with BT's own speed checker and it hadn't loaded after 5 minutes!
I was assured by BT when I switched from Talk Talk that my speed would surpass their old speed (which it has for the past month) but is there any reason why it's suddenly dropped?

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Broadband Speed has dropped

Hello, my family have been with BT for a good 5 years now and haven't had many problems at all. We are using the BT Home Hub 2.0, and have been so for about 3 years. The broadband speed is generally very good and I have had no reason to complain at all, however we encountered a problem which began about a week ago. Last week the broadband began to slow down and cut out every 5 minutes or so for a whole day, so I thought to switch the Hub off at the wall overnight as it may help. I switched it back on in the morning and sure enough it had stopped cutting out, BUT now the broadband speed seems to have dropped hugely. I use the wireless to play Xbox and for my computer to do work and watch the occasional YouTube video but am being forced to not be able to watch or do any work as the speed is that bad. The only devices connected to the Hub are my computer, my brother's and my Dad's iPod, and also the main family computer when it is in use (barely ever). However these have always been connected so it can't be any problems with these that have caused the broadband to slow down. Does anyone have any idea what could have occured to trigger this problem, and how I may be able to sort it?
Thankyou.
This is my ADSL line status as of now:
Connection Information
Line state
Connected
Connection time
1 days, 06:48:53
Downstream
287 Kbps
Upstream
440 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
22.2 dB / 29.3 dB
Line attenuation (Down/Up)
20.6 dB / 8.5 dB
Output power (Down/Up)
11.4 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
28894 / 0
CRC Errors (Down/Up)
2 / 0
HEC Errors (Down/Up)
2 / 0
Error Seconds (Local/Remote)
2 / 0

Unfortunately the connection has not changed one bit and it has been nearly a week now, you said to return to this thread if I still have a problem so here I am! Do you know what could possibly be wrong?
Here is my ADSL line status as of now:
ADSL line status
Connection Information
Line state
Connected
Connection time
6 days, 05:56:19
Downstream
287 Kbps
Upstream
440 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
23.1 dB / 29.2 dB
Line attenuation (Down/Up)
20.6 dB / 8.5 dB
Output power (Down/Up)
11.7 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
62300 / 0
CRC Errors (Down/Up)
13 / 0
HEC Errors (Down/Up)
19 / 0
Error Seconds (Local/Remote)
13 / 0

Broadband speed has dropped quite considerably

Hi,
I usually have a 12-16mb speed with total broadband option 3 package in my area, but it has dropped to below 3mb. I've done a BT speedtest without result as it leaves a message it cannot complete the test.
I have recently updated my cables after a previous issue, and my cable plugs directly into the test socket. I am not using an extension
Here are the ADSL details (downstream seems very low)
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 07:34:29
Downstream
3,072 Kbps
Upstream
440 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
16.8 dB / 26.1 dB
Line attenuation (Down/Up)
33.5 dB / 16.0 dB
Output power (Down/Up)
18.6 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
371 / 0
CRC Errors (Down/Up)
0 / 0
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
0 / 0
The event details:
Recorded events Time and date Message
Oct 27 20:05:06 2013(27162.310000) Admin login successful by 192.168.1.64 on HTTP
Oct 27 20:04:00 2013(27096.650000) Admin login FAILED by 192.168.1.64 on HTTP
Oct 27 20:02:58 2013(27034.920000) Admin login FAILED by 192.168.1.64 on HTTP
Oct 27 19:19:58 2013[24458.520000] klips_error:ipsec_tunnel_start_xmit: ip_send() failed, err=-1
Oct 27 16:01:06 2013(12522.640000) HTTP server returned error 404
Oct 27 13:01:54 2013[ 1774.790000] klips_error:ipsec_tunnel_start_xmit: ip_send() failed, err=-1
Oct 27 12:34:01 2013( 97.560000) WGET: Error connecting to host https://pbthdm.bt.motive.com/cwmpWeb/CPEMgt (66.193.112.93:443)
Oct 27 12:33:27 2013( 85.640000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Oct 27 12:32:58 2013ERR 2003-01-01T00:00:35Z cwmp: mt_cwmp: session error: Could not resolve host
Oct 27 12:32:57 2013( 55.500000) HTTP server returned error 404
Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 255 errno 22
Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 290 errno 22
Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 255 errno 22
Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 290 errno 22
Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
Oct 27 12:32:31 2013( 29.770000) DVA started
Oct 27 12:32:30 2013( 28.360000) sys_if_stats_reset failed for atm0
Solved!
Go to Solution.

Have you been having problems with router dropping connection or manual resets or a combination of both?
I think you are in a banded profile because of the drop/resets but if you maintain a stable connection 24/7 for 3/5 days the banding should release automatically with noise margin falling and speed increasing. If you get to 3+days connection time and still 3072 then repost your stats and mods will help you get out banding
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Broadband Speed Has dropped off from 7MBPS to 0.2M...

I can not use speedtester.bt.com as it just freezes and does not work.
speedtest.net shows download speed at present of 0.5mbps. I usually get in excess of 6mbps at this time of night. In the day I have been getting 0.19mbps.
ADSL settings from BT Router
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
16.1 dB / 28.0 dB
Line attenuation (Down/Up)
24.4 dB / 14.0 dB
Output power (Down/Up)
16.8 dBm / 1.9 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1 / 0
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
1 / 0

So pattern over last couple of weeks since 8th October 2011 has been this in the weekdays;
Really poor in the evening from around 5pm to midnight/1am anywhere from 0.19Mbps to 0.65 Mbps but mainly at lower point.
Okay in the morning 1 - 2Mbps+
Great after 10/11am - up to 6Mbps
Okay in the afternoon fom 3pm 2Mbps
and around i go again.
The weekend is generally just pathetic all day, pretty much in line with evening in the weekdays 0.19Mbps to 0.65Mbps
I have a technician coming tomorrow and a friend who lives down the road from me is having same problems and BT Wholesale are "flexing" his line today in the hope this solves it.
I am hoping it will solve it for him and then get mine sorted too when technician tests things out and tell him about friend's problems, otherwise we are back to square one again.

Speed has dropped from initially promised speed

Hi Guys n Gals.
I recently renewed my broadband contract with BT after a year of 3Mb/s D/L speed and 376Kbp/s U/L.
I was looking at the BT speedtester in September/October when it stated that i should receive a minimum of 5Mb/s and a maximum of 8Mb/s but should expect 6Mb/s. I rang to verify this with the sales dept. and all was hunky dory......for 2 months.
My exchange (Toddington) had recently had 21CN work completed and all looked as though my speed had in effect doubled. Well it had! WOW! it was brilliant.
I then started to have a degradation in service which has seen my downspeed drop to old levels and im totally disappointed now.
I have called BT's "tech support" in India and have become bitterly sore from their basic patronising, turn it off and on again approach. When i mentioned that i had carried out BT's own speedtest and been given the aforementioned figures, i was told that i must be mistaken and that my line only has capacity to sustain 6Mb/s yet i have downloaded files at far above that number/speed. I was being told i had not seen what i know i saw. Here are my line stats for your perusal:
I am in the test socket and connected via G/Bit LAN card to G/Bit port on HH3.
These stats were taken from the router directly after the line test so there was obviously a reset of the router in said test.
Is there anyway i can reobtain the exact speedtest i was sold the product on as i now wish to terminate my contract totally. I will NOT be treated like this as a customer. I have been on the phone to tech support again this evening and they reckon they have found a line fault.......Why can they have not done this before totally insulting my intelligence like they have.
I wish for two or three things to happen now. Location of the fault, apologise directly to me from a UK BT rep and finally cut me loose so i dont have to suffer any more foolish service any longer than is exactly necessary.
Best Regards

welcome to the forum
if there is a fault and it gets fixed then great and maybe your connection speed will improve. you never get a promised speed but an estimated speed but that is very much dependent on your line quality and home connection.
if you want some assistance from the forum members then please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Broadband speed has dropped significantly

hi my broadband which is infinity to cabinet and 1.2 miles on copper cable has gone down in speed from speeds of up to 17mb download to 3 mb download in the last week and bt say they cannot do anything about it
What can i do?

Can you run this checker and post back a screen shot of the results
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
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Broadband Speed has dropped to 2.5mb

Hi,
I don't know what to do about this as it's not really causing me a problem I'm just confused by the drop?
I usually get on or just over 5mb..I've not checked my speed for a few months so decided to check all was well...
I've tried numerous speed test sites (for some reason the BT speed tester isn't working for me) and it's fluctuating between 2.4mb and 2.6mb?
Even the BT website says I should be getting between 4mb and 6mb if I check as a new customer?
Any help would be appreciated

Is this the information?
Line state
Connected
Connection time
6 days, 12:19:36
Downstream
3,023 Kbps
Upstream
708 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
21.2 dB / 6.0 dB
Line attenuation (Down/Up)
40.0 dB / 21.4 dB
Output power (Down/Up)
19.9 dBm / 12.3 dBm
I don't know if the noise margin is high? I don't have a handset to do a quiet line test unfortunately...like i've said i've not had an issue before... always been close to or just above 5mb...
this is the speedtester results...
Download speedachieved during the test was - 2119 Kbps
For your connection, the acceptable range of speedsis 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :3020 Kbps(DOWN-STREAM), 708 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 4.58:18.58:76.86 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
It's not connected to the master socket as it is in a weird place away from the TV socket and ohter plug sockets etc... I've tried connecting it to the master socket and it's the same issue when connecting my laptop wirelessly and via ethernet

Speed has dropped from mbps 3 weeks ago, getting a...

Home hub 3
Download speedachieved during the test was - 0.16 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :1.06 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.75 Mbps
Connection Information
Line state:
Connected
Connection time:
6 days, 23:20:45
Downstream:
1.031 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.1 dB / 13.0 dB
Line attenuation (Down/Up):
59.3 dB / 31.5 dB
Output power (Down/Up):
16.7 dBm / 12.5 dBm
FEC Events (Down/Up):
40243 / 1039
CRC Events (Down/Up):
183 / 383

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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