My brother and I have iPhone 4S with operating system or seven I recently sent him a video gift from the iTunes store he received his email but doesn't know what to do next please help
I gave my brother a gift from iTunes music video he received the email but doesn't know what to do to access it
Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3/5 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
Similar Messages
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sister was using my iPod, she changed Apple id to hers, then forgot the iTunes password, now it's disabled she doesn't know what backup email she use or the security questions HELP can Apple reset my iPod?
Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
I can't sync my photos from my computer to my iTouch. I am trying to sync it from windows. On step 3 it says to click the photo tab on itunes, but there is no photo tab. Can somebody please help?
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My iTunes 11.1.5.5 was running fine on my Windows 7 machine untill I opened iTunes to find all my uploaded CD albums missing with only my purchased iTunes store dowloads avalible, these had also been deleated but appeared within iTunes both to play and re dowload via icloud.
Over 170gb of music was deleated from iTunes. I checked my C drive and it appears that the music is still on the P.C hard drive.
Is there an easy simplistic way to repopulate my iTunes from my C drive.
Simple instructions would help.
Thank you very much.
RichSee Empty/corrupt iTunes library after upgrade/crash.
tt2 -
Lately I have been trying to download some apps but when i click install, the appstore comes up with a message saying that my apple ID can't be used in the iTunes store. This has hever happened to me before and when I go to the settings and the Appstore, then click see Apple ID, it doesn't open. Please help, I don't know what to do. Is this a bug from iOS7.0.4???
JUst experienced the exact same problem after changing password.Getting same message. Hope someone has an answer for this.
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i was updating software and suddenly my IPHONE started asking for I tunes on mobile screen , how can i get by screen back or How i can restore without loosing data , I m more worried about data , Please help in resolutio
What exactly are you seeing on the phone's screen ? If the iTunes icon and cable then the phone is in recovery mode, in which case it's too late to take a new backup or to copy any content off the phone - you will have to connect the phone to your computer's iTunes and reset it back to factory defaults, after which you can restore to the last backup that you took or just resync your content to it
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i have a problem with xcode programming app when i lunch to it it asking me to enter my password and when i enter it the program show that it is wrong but am 100% sure it's wright so please help me with this issue thanks
That's not very intuitive
Check your mail server setup (mail>preferences>accounts>) choose your MobileMe account and select Outgoing Mail Server (SMTP) dropdown box, select Edit SMTP server list, verify that each instance of the me server has a password, if there are more than one and you only have one account then delete the one without a password. -
i reset my iPhone 3gs by erase all data and settings. After the process i was waiting till morning but its still shows the apple logo.its been 8 hours but i don't know what to do? please help me to fix it.
Something has gone wrong. Force the phone into recovery mode, as described here, & restore it:
http://support.apple.com/kb/ht1808 -
My iPhone is recognized by iTunes, but cannot be used. I've uninstalled and re-installed iTunes a zillion times and I do not know what else to do ,please help!
These are the errors I currently receive:
https://fbcdn-sphotos-e-a.akamaihd.net/hphotos-ak-snc7/400030_10151379667022394_ 1296660655_n.jpg
https://fbcdn-sphotos-b-a.akamaihd.net/hphotos-ak-snc7/399979_10151379647197394_ 588584161_n.jpgHi sayla,
When you reloaded your software did you do a clean reload (deleting all data)? http://bbry.lv/bpv7DT
If so, you might try doing a resettofactory using the following instructions. http://bit.ly/fMW9I4 This will reset to factory default.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)! -
i was upgrading my ipad, for atleast 4 hours.. the screen remains itunes.. and i dont know what to do.. please help me
If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 4: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Cheers, Tom -
I recently purchased two videos from the itunes store. I downlooaded them both successfully to my ipad2 Videos App, the next time I synced the ipad the Movies title was erased and the remaing titles: Rentals Podcasts & Music Videos were left, what happed to the Movies title? I am now getting a message saying (my ipad does not support movies I purchased) anyone else experiencing this problem, any suggestions?
don2skisThere is a few events where I could see this happening...
It's possible if you computer is not authorized with your iTunes Store account it may not have transfered your purchases from the iPad to the computer. To check, Open iTunes> Select the "Store" menu along top of the program and select Authorize this computer. Sign in with your AppleID and password, this will make sure your computer is authorized for the future so you can transfer purchases from your device.
http://support.apple.com/kb/HT1848
However, if your Movies are missing now you'll need to request to redownload or "regrant" them. Please send an email ticket into iTunes Store via...
http://www.apple.com/support/itunes/
Select "Video Purchases" in the grey boxes, then "Lost or Missing Items", then click the link to "Email Us" on the right. Fill out that form and the folks at the iTunes Store should get back to you less than 24 hours. -
Hi.. I'm new to mac, I've got a mac book air and time capsule is it possible to save music,video from iTunes Store directly to time capsule leaving my 128GB Mac free? If so please help..
You can move your iTunes library.. Apple have explicit instructions to do it. If the library is moved to the TC and accessed over wireless, the efficiency of the whole system will drop dramatically..
A file you download goes.. Modem---TC--Laptop--Back to TC--Store on disk. Double looping the wireless slows it dramatically..
As far as using TC for your iTunes.. you CAN.. but SHOULD YOU?
Store files on the TC.
https://discussions.apple.com/message/24380694#24380694
This is asked several times a day.. obviously people are struggling with their latest SSD being too small.
The TC is not suitable for network file server.. but many people having no choice press it into service as such.
It cannot be partitioned. It was and is and ever shall be a backup device for Time Machine.
Major issues.
1. No backup.. no way Time Machine can backup a network drive. No place to backup to.. So all your files will be at risk. And you will need to buy a third party like CCC to do backup.
2. The TC cannot be partitioned and mixing TM backups and data is not great.
3. The drive is slow to spin up and quick to spin down.. there is no controls.
4. iPhoto in particular can easily corrupt its entire library with wireless networking causing a disconnection to one photo. Even if you do this;;; do not move your photo library... you have been warned!!
5. iTunes will constantly lose connection to the library. The disk is too slow to respond.. itunes on the computer will constantly spit out errors. Even in the midst of streaming the TC can spin down the disk due to caching.
6. Do not use any live files on the TC no matter what else you do.. if you edit files in whatever program the file must be on the local hard disk.
7. The only suitable location for most libraries is a computer. You can plug in an external hard disk.
Read pondini for some work arounds.
Q3 here. http://pondini.org/TM/Time_Capsule.html -
i recently got iphone 4 , yesterday i was trying to install an application from the itune store it say that i need to authorize it ( i already have an account and bought some apps ) and there was a CLICK HERE BUTTON , when i press on it it take me a to a page that require some kind of activation code or smthn like that ,
how can i authorize the device ?
and btw i bought it from UAE store
IOS 4.3.2You should only make purchases for all your devices using a single Apple ID. There is no need, and indeed a good reason not to, set up a new Apple ID with each new device purchase. While items purchased under different IDs can be played on a single device, you cannot merge Apple IDs and it makes it cumbersome.
Apple IDs do not expire but may become dormant and require reactivation if they are not actively used.
You should make note of your Apple ID and passwords and keep a record of it. Like a bank account it contains access to items with value. Update your Apple ID email address as they change.
I see you were guided to this forum by a help page on recovering your password. If that is not sufficient try the links below. Apple will need to verify you are indeed to owner of the accounts to which you are trying to gain access.
http://www.apple.com/support/appleid/contact/
Contact Apple for help with Apple ID account security - http://support.apple.com/en-us/HT5699 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."
Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 -
I just got a new macbook and before i had to sync all my photos from my old mac onto a bunch of flash drives and most are on my phone. Ive successfully imported the flash drives and the photos on my camera roll to my new macbook iPhoto but not the other 1,000+. My computer isn't recognizing it maybe because its in 'mac events'. Does anyone know what to do? Please help it would be greatly appreciated especially since i don't have much room left on my iphone anymore. thank you.
You'll need third party software to get the images not on your camera roll. iExplorer is one such app, but there are others. Search on MacUpdate
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