My brother lost his apple id`s password and dont remember security question`s answer. What should he do?
hello,
My brother is now using 4S. but he forgot his apple id password and recovery questions answer. what should he do because he cannot operate his phone.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.
Similar Messages
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What can I do? I've forgotten my password and dont remember the answers to my sercurity questions, and no longer have access to the email account i used for backup. How do I get my icloud password reset? Please help. Thanks in advance.
Please see Kappy's User Tip here:
https://discussions.apple.com/docs/DOC-4551 -
my ipad has a line like it would be loading and a apple sign on it and it wont turn on or off what should do?
You've wandered into the Podcasting forum: could I refer you to the iPad forum.
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Sir i want to change my apple log in password but forget my security question
Sir i want to change my apple log in password but forget my security question
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105554) -
My phone is using my old icloud email address... I can not log out off it because I dont have the password and I dont remember the security questions. Is there another way to delete it?
Hi, sanibas.
Thank you for visiting Apple Support Communities.
If you are asked for the password for your old Apple ID and wish to delete the account, check out the steps in the article below.
If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/en-us/HT203828
You may have to reach out to us to assist you with the password reset. Here is the article that will get you in touch with us.
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H. -
The email notificaiton option is not working when I need a reminder of my password. No email is received. I can redeem a gift certificate but can not spend it!! Have also forgotten my security question so can't use that option
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
To what password are you referring? Do you mean the lock screen's passcode? If so, see IPhone, iPad, iPod touch: Wrong passcode results in red disabled screen. -
help me access and buy things on my itunes account by changing my security questions that ive forgot
apple id.apple.com
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I cannot remember the answeres to my security questions, please help.
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105959) -
I can remember the answer of security question. Can u reset it ? Because i can not buy any apps on apple store.
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(77416) -
I cant buy no Apple store Gáme because dont know security questions
Helloo
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
I forget my iPhone password, and it is disabled now.. What should I Do?
What to do?
Welcome to Apple Communities
Boot in recovery mode, connect it to the computer and restore with iTunes -
My Uncle has lost his apple password, he doesn't have access to his email and he cannot remember the answers to his security questions any idea how we can get a password?
You can start with http://iforgot.apple.com and http://appleid.apple.com and also use the Apple ID Security site from http://support.apple.com/kb/HT5699 for assistance.
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i bought an ipad from a friend but he doesnt know his apple id and password and is stuck at the activation screen what do i have to do to get it unlocked
If you are trying to activate an iPad or iPhone and it is asking for the original owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. No must contact the original owner to get permission to use the device. Are you sure the "friend" who sold you this iPad was the primal owner? If you cannot contact the original owner return the device to "your friend" and get a refund. You will never be able to activate the device and no one can help you do it.
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I bought an apple iphone4 from a friend and they had lost and dont remember the apple id nor password can some tell me how to reset the phone and or both
It is not possible. You have hit Activation Lock, an anti theft measure. The last owner is the only one who can unlock it with their Apple ID. Tell them to go here
https://iforgot.apple.com/
Cheers
Pete -
Dear .... My brother lost his iphone 4 in dubia how can you help as?
Nobody here can help. If your brother enabled "Find my iPhone" in the settings of the lost phone he might be able to trace it using the app and iCloud, but if not, it is gone.
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