MY Brother MFC scanner icon disappeared

I have been using a Brother 9600 MFC connected via USB for two years. The scanner icon on the top bar has disappeard. This happened to my iMac last year and I contacted Brother and they knew want to do. Today they could not help,

Can you find the scanner in Windows itself (the software that came with the scanner)? Can you find the scanner from some of your graphics packages (IrfanView, PhotoShop, MS products, etc)? You may have to download new drivers for your scanner from the scanner manufacturer. Have you tried to update Acrobat, currently at 11.0.06?

Similar Messages

  • Moved to Yosemite, now I can't print (Brother MFC-9840CDW)

    Hi there,
    I've just moved to Yosemite (at the request of GoToMeeting) and I'm now unable to print.
    I have a Brother MFC-9840CDW which my MacBook Pro can no longer find.
    As part of the move to 10.10.1 the Brother Printer Software appears to have updated to V2.10 (shown in App Store update page).
    On this Apple page it suggests the latest version is 4.5 - OS X: Printer and scanner software available for download - Apple Support
    So I downloaded a driver from the Brother site here - http://support.brother.com/g/b/downloadtop.aspx?c=gb&lang=en&prod=mfc9840cdw_all
    I've reset the printer settings so I'm now showing nothing in the System Preferences\Printers & Scanners.
    I've restarted my Mac and the printer several times... But regardless of what I do, when I click + printer the only option I'm being shown is Adobe PDF.
    PLEASE HELP!

    The printer uses a protocol called Bonjour to advertise itself on the wireless network. Many others who have upgraded to Yosemite are also finding that they can no longer see their wifi printer. At this stage I have not seen it documented as to the cause or fix for this Bonjour issue. So until such a fix is provided there is a possible workaround to attach your network printer and that is to use one of the included IP protocols in OS X. To do this you must determine the IP address of your printer. Once you have this information you can open Printers & Scanners and click the plus button to add. With the Add printer window displayed and the Default view showing, click on the IP icon. Then enter the IP address of the printer in the Address field, change the Protocol to HP Jetdirect and leave the Queue blank. You can then change the Name to something more meaningful than the IP address and in the Use menu, select the Brother MFC-9840CDW driver. Click the Add button to complete the printer creation and then see if you can print.

  • How do I install the Brother MFC-255CW on a Mac Airbook?

    Hi there. I am a mac newbie (converted to the light side lol). I am trying to get my printer and scanner (brother MFC-255CW) working on Mountain Lion 10.8.5.
    I have downloaded the "CUPS Printer Driver" and "Scanner Driver (TWAIN)". I have then double clicked the package and run the installer. Once installed I have tried to go the following:
    1. Apple symbole
    2. Go to System Preferences
    3. Print and Scan
    4. clicked the "+" sign
    the list that comes up under "default" is blank. So I am not sure what to do next. Appreciate any help!
    Drivers were downloaded from here:
    http://welcome.solutions.brother.com/bsc/public/us/ca/en/dlf/download_index.html ?reg=us&c=ca&lang=en&prod=mfc255cw_all&dlid=&flang=English&os=115&type2=-1

    If the printer is not appearing in the Default Add printer view, then it is either not using the same network that the Mac is or the printer does not support an advertising protocol like Bonjour. I would be surprised if it was the latter, because just about all Brother printers that I've seen do support Bonjour. So you need to determine why the Mac cannot see it.
    To check the Bonjour side of things, you can open Safari and then open its Preferences. Then under one of the tabs there is an option to enable Bonjour in the Bookmarks Bar. If you enable this, you will see Bonjour in the Bookmarks Bar and when you select it, if the Mac can see the printer then it should be shown here. Do you see it?
    Also, if you know the IP address of the printer, you can enter this as a URL in Safari. This should result in you connecting to the internal web page of the printer. Does this work?
    If you can connect to the internal web page of the printer then you may also be able to add the printer using its IP address instead of relying on Bonjour. When you select to add the printer, change from the Default view to the IP view (click the IP icon). You can then enter the IP address of the printer, set the protocol to HP Jetdirect-Socket, leave the queue name blank, change the Name to Brother Printer and leave the Location blank. Then in the Use menu, if it does not automatically select the correct Brother driver, drop the menu and click on Select Printer Software. Then browse for the Brother printer in the list and select it. Then click OK and then Add to complete. Now see if you can print.

  • Scanning multiple pages with preview and brother MFC-7440n

    Hi,
    because of some problems with my old scanner after i installed snow leopard, i bought a new compatible one. It's a brother MFC-7440n with apple build-in drivers.
    When i start scanning to preview with more than one page, there will be a pdf document for every page. It doesn't matter if i choose "create just one document".
    First i wondered because in leopard preview multiple pages are displayed like in snow leopard. But this is wrong. There is one pdf file for every page.
    How can i change that issue? When i scan more than one page, i wan't one pdf document with multiple pages, not a pdf per page.
    Thanks a lot.
    Dominik

    Hi Dominik,
    What about Brother's scanner software? Do they have a scan program you can use to create multiple page documents? I have a Canon, and its software did that. The only other way is how I explained in my previous post. I have no issue using Preview for the simple document scanning I do. But if you have more needs, perhaps the Brother scan program should be installed.
    Brother has issued a scanner driver update on 9/10....
    http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/downloadindex.html?reg=us&c=us&lang=en&prod=mfc7440nall&type2=1&os=all&flang=all&dlid=dlf003973
    Also several other updates:
    http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/downloadtop.html?reg=us&c=us&lang=en&prod=mfc7440nall

  • Firefox will not open in Vista SP2 after installing software for a Brother MFC printer.

    I have 7 computer network. All the machines are running Vista SP2. I recently purchased a Brother MFC 9325cw, and installed the printer/scanner drivers as well as a program called scansoft paperport on each of the machines individually.
    I left out the some of the bulkier aspects of the driver package, namely the brother control center because it seems to eat up a lot ram at start up.
    Since I have installed the printer driver on my computers, several of them will not open firefox.
    I have tried re-installing firefox on one machine so far to no avail.
    Next I will try to re-install the brother software. Has anyone else encountered this problem before?

    It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
    Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Firefox and the plugin-container process and the updater process.
    See:
    *https://support.mozilla.org/kb/Server+not+found
    *https://support.mozilla.org/kb/Firewalls
    *https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating

  • Cannot add networked Brother MFC-7820N after upgrading to Leopard

    Hi,
    I did a clean install of Leopard on a new drive I installed on my Macbook. Then I migrated my account from an old drive which was running the latest version of Tiger.
    Leopard is running fine, except that I cannot add my networked printer (Brother MFC-7820N). According to Brother, the printer drivers come with the Leopard CD. In the /Library/Printers/Brother directory there sub-directories for Brother LUT, Filter, Icons, Profiles, Utilities. So I think the drivers are present.
    In the Print & Fax system preference, I click to add a printer and nothing shows up under "Default". According to Brother's instructions, the printer should show up. Is the MFC-7820N Bonjour capable?
    Is there something else I need to do? I am not running control center like I did under Tiger.
    Any help would be appreciated.
    Network is a wireless network with the printer attached to a netgear wireless router.

    Okay, I found the answer to the problem. It is a Brother configuration, not a Leopard one. Needed to setup Bonjour on the printer by configuring the mDNS properly.
    From a browser, go to your printer using the ip address. Click on Network configuration link. Default user/password is: admin/access. Find the "mDNS" link, click on it. Then configure with a name such as BrotherMFC and select enable. Once this is setup, then clicking on "+" in the print and fax system preference works.

  • How do I scan with a Brother MFC-6890CDW

    Hi there,
    how do I control the scanning capabilities of a brother MFC-6890CDW multi-function printer? Is there an application to send a command from my laptop to initiate a scan?
    Cheers,
    Noah

    If it's like all the other Brother MFDs I've used, there should be at least three basic methods:
    1 there should be a TWAIN extension which ships with the system as part of the standard software install. That extension should allow Photoshop, Graphic Converter, Acrobat, ReadIRIS, and other apps which use standard scanner extensions to scan.
    2 Apple's Image Capture, which ships with the OS, should recognise the MFD.
    3 There should be a 'Scan' button and a 'Scanner' button in System Preferences/Print & Fax and in the printer applet which spawns from Print & Fax and whenever you print something with that MFD. Click on either button and you can scan.

  • Brother 9320cw Scanner Function Does Not Work

    Hello All,
    I am at my wits end and hope that someone out there may be able to assist me.  I recently purchased the HP Touchsmart 520 and have been unable to get the scanner function on my Brother MFC 9320cw to work (the printer works fine). 
    I was on with Brother support and we did the following: 
    1) Uninstalled and reinstalled the drivers - from the download at Brother
    2) Stopped and restarted the WIAAC service
    3) Tried to use the plug and play capability to let Windows find the drivers - windows came back with an 'unknown device' message.
    4) Used the machine with different O/S - windows 7 starter - and it worked just fine.  It also worked fine with my old XP PC.
    Brother at that point indicated that it was an issue with the system not recognizing the driver for the scanner and said it was an HP problem.  HP begs to differ and indicated that they would try to solve my problem for $60.  Not going to happen. 
    So I come to this fine group of people, hat in hand, in the hope that someone can help me resolve the problem. 
    Thanks for help,
    Marnia
    Machine:  HP Touchsmart 520
    OS:  Windows 7 Home Premium

    Hello Mariad:
               Hp is right not their problem period. Brothers Co. problem yes they are the ones who should be helping you. Here is a link that is the drivers For Windows 7 64bit. computer. http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_index.html?reg=us&c=us&lang=en...
    Not always the HP wizard can find drivers. I had to manually find and down load my Blue Tooth devie and Samsung  Modus 3500 head set drivers.
         The reason it work for your other computers because the software is for 32 bit computers. Please contact Brother Co. ask them to send you Windows 7 64bit. insulation disks if for some unkown reason this dowload fails. HP company does it for free thats with HP Pinters though.
        One more company just passing the buck failing to help customers. Nice printer you have I hope it works.

  • Brother MFC-425CN,

    Sambody can help  me how i can install the Brother Printer MFC-425 CN ????
    I try several time, bu not result. It work in printing, but no as scanner.
    Thanks very much to all

    Hello gianfrancommi,
    Thank you for the details of the scanning issue you are experiencing.  I looked at the printer list "Printer and scanner software available for download" (http://support.apple.com/kb/HT3669), and the Brother MFC-425CN was listed as a compatible printer and scanner.
    Even though it is compatible, it sounds like you are not able to scan from your Brother MFC-425CN.  I found an article with steps you can take to troubleshoot printer and scanner issues on a Mac:.
    Follow these steps until the issue is addressed:
    Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    Delete the affected printer, then add the printer again.
    If the issue persists, try these additional steps:
    Reset the printing system, then add the printer again.
    If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    Contact the printer vendor or visit their website for further assistance.
    Additional Information
    Note: If your printer is wireless-capable, you should first add the printer to your network. Use the printer's control panel, or temporarily connect the printer to your Mac via USB.  For more details, see this article.
    You can find the full article here:
    Troubleshooting printer issues in OS X
    http://support.apple.com/kb/TS3147
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Printing problem in Mavericks with Brother MFC-6800

    I installed Mavericks, then downloaded the Brother MFC-6800 printer and scanner drivers, then used Software Update. I continually get a message that the printer is not connected. When you pull out the USB cable the driver shows no connection but when you plug the USB cable back in it still says not connected. If you start both the printer and computer you can get one successful print but after that you can't print because it says the printer is not connected. Every time I restart there is a second Brother printer driver installed. 
    The scanning software from Brother hangs when trying to scan. Image Capture doesn't even see the Brother scanner.
    It seems to me Brother needs to release a new driver.
    Does anyone know anything else?

    Install this driver
    http://support.apple.com/kb/DL894

  • I just purchased a Brother MFC-9340CDW all in one printer.  It shows up on a list of compatable airprint devices but I can't seem to get it to work.  Any suggestions?

    I just purchased a Brother MFC-9340CDW all in one printer.  It shows up on a list of compatable airprint devices but I can't seem to get it to work.  Any suggestions?

    Hi,
    It won't work with airplay, here is how I got it to work with OSX 10.9.4 fully patched;
    you will need to use the serial cable to start the process:
    In-brief Version:
    0) Go grab the firmware update tool, the driver, and the scanner software
    1) Turn off the firewall and antivirus (if you use it ??)
    2) Update the firmware using the serial line
    3) Reserve a static IP outside the DHCP range (using the MAC address of the printer) on your WAP server
    4) Configure the printer to use a static IP through the front panel
    5) Configure the printer WIFI with your SSID and net key through the front panel
    6) Install the CUPS driver on your computer through the printer settings by specifying the static IP
    7) Install the Scanner driver then go into the Control Center and add you computer and printer configuration
    I generally use this kind of set up so that the printer comes back at the same place after a power failure in
    the event that it has a crappy driver.
    For those of you who need a little more help:
    0) Turn off anti-virus and firewall software (it did seem to matter)
    1) Go to the Brother Center and download 1) The firmware update tool, 2) the driver, 3) the scanner software
    2) Go to the front panel on the printer: tools -> all settings -> network -> tcp/ip -> WLAN ; find the MAC address and write it down
    3) Plug the printer in using the serial cable, it will auto detect and you will be able to talk to it.
    4) Install the firmware update tool by double clicking on the dmg you downloaded
    5) Update the firmware and the subfirmware (NOTE: this is a bit finicky -- you may have to unplug and replug it in a couple of times before it starts to talk with the device, after it starts the update process it frequently gives up in the middle, DO NOT unplug the device at this point, just select "retry" from the dialog and it will continue -- it will take about 15 mins or so.
    6) Once the firmware is installed, go to your WAP server and look at the DHCP IP range; typically something like 10.0.1.2 to 10.0.1.200
    7) If there is a capability to reserve an IP on your WAP server pick an IP outside the range in 6 (e.g. 10.0.1.201) and use the MAC address (from step 2) for the reservation... its fine if you don't reserve it -- this is an extra precaution -- just make sure you pick an IP outside the DHCP range
    8) Go to the front panel on the printer: tools -> all settings -> network -> tcp/ip -> WLAN ; then set the IP address:
         boot method: static
         IP address: the address you chose in 7)
         mask: 255.255.255.0
         gateway: the IP of your router -- typically 10.0.1.1
    8) Go to the front panel on the printer: tools -> wireless -> setup wizard -> let it find your network, select it, and enter your key.
    9) Reboot the printer and check it connects to your wireless network
    10) Go to the front panel on the printer, tools -> all settings -> print reports -> network configuration ; print the report and check the IP and MAC
    are what you think they should be.
    11) Go to your computer, bring up a terminal (applications->utilities->terminal)
    12) Ping your printer to make sure its up and accessible -- type: "ping 10.0.1.201" (or whatever IP you used in step 7) and check you get a response -- not a timeout -- if it works disconnect the serial line and delete the (serial line) printer from the list of printers  -- you won't need it anymore -- if not you screwed up somewhere along the line
    13) Now the printer is on the wireless network, install the driver by double clicking the dmg. Then go to system preferences->printers & scanners
         click +
         in the add menu click IP
         enter your IP (from step 7)
         make sure the Protocol is IPP
         Name the printer and set its location
         Go to Use field, in the pull down menu select "Select Software"
         Go through the list and find the Brother MFC-9340CDW CUPS driver -- if its not there you screwed up installing it so go do it again.
    14) Go back to the printer page -- select the printer, select Open Print Queue, then select Settings -- check the Driver Version is 4.1.0 -- if
    it says 2 you are using the airplay version which seems to be buggered -- so you need to try again.
    15) Go open a word document and print it -- smile you are nearly there
    16) Install the scanner software by double clicking the dmg
    17) Open the Control Center, under the Model: select Other
         Click +
         Select your printer
         Enter your computer name in the display name and click ok
    18) Go into adobe Acrobat File->Create->PDF from Scanner (or whatever software you are scanning with)
    19) Select "Brother TWAIN" from the scanner list -- if its not there you screwed up the scanner software installation -- go do it again
    20) Put a document in the top of the printer and press scan -- wammo !
    21) Turn back on your firewall (and antivirus if you have it -- why I can't imagine but what the ****)
    22) Go ping the printer and make sure its still reachable (see step 12) -- if not you need to figure out what your antivirus is screwing up because the firewall is no problem
    23) try printing and scanning again...
    24) rejoice... your done.

  • Problems printing with Brother MFC-240C and HP 810C

    (iMac 20inch 2.0GHz Intel Core 2 Duo) I just got a Brother MFC-240C Printer/Scanner/Fax and followed the steps to set it up but my colors are all off. In illustrator Green comes out like mud but orange comes out fine. From Photoshop the Green comes out lighter. I’ve checked the User’s Guide and it has nothing for this problem. I’m also going to check their website’s support section but I believe it’s my computer that’s not working correctly. Before my Brother MFC-240C I had a HP 810C what worked fine until I got the new iMac 20inch 2.0GHz Intel Core 2 Duo with Tiger and I had printer problems from that point on.
    Please can anyone help?

    I tried the ColorSync first aid and this is what I got,
    Searching for profiles...
    Checking 1555 profiles...
    /Library/ColorSync/Profiles/150-Line (Pantone)
    Tag 'gamt': Number of input channels is not correct. Could not be fixed.
    Tag 'gamt': Number of output channels is not correct. Could not be fixed.
    /Library/ColorSync/Profiles/HEXNSID2.icm
    Tag 'A2B0': Required tag is not present. Could not be fixed.
    Tag 'A2B1': Required tag is not present. Could not be fixed.
    Tag 'A2B2': Required tag is not present. Could not be fixed.
    Tag 'gamt': Required tag is not present. Could not be fixed.
    Repair done - 0 out of 2 profiles fixed.
    I can’t make heads or tails out of all that.

  • Brother MFC 7420 Not Printing From MacPro or Macbook Pro

    My Brother MFC-7420 is hooked up to my iMac.  I can print form the iMac. No problem. That computer is hard wired into my Airport Extreme, as is my MacPro. I choose to be wireless for my Macbook Pro. All are in the same room.  All the settings for print and fax are checked in the iMac to allow anyone to print from the MCF-7420.  Up until a few days ago, everything was honky-dory. Then when I went to print from my MacBook Pro, last week, the printer icon that poped out of my dock indicated the printer was off line.  Ditto when I went to print from the Monitor attached to my MacPro. Short of calling Brother, does anyone know why I can print directly from my iMac, but the other two computer register "printer offline?'
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    Have you already completed the troubleshooting basics, like powering off the entire network, and then powering up modem first, then each network device one at a time?

  • Faxing with a Brother MFC-7840W

    Just adding this in case it helps someone else facing the same predicament I had. After longer than I care to admit calling Apple help and searching around, I found my answer and thought I'd share:
    If you can't figure out how to fax directly from OS X to a Brother MFC-7840, you can't use the PDF fax option. Instead, follow the method shown here: http://bit.ly/BrotherBS
    This may be elementary to other users, but being a newbie to Macs (hence the name), it confounded me for a long while. Hopefully, I've just saved someone some time.

    Did you download the scanner driver from this link?

  • HT4356 Help. I recently bought a Brother MFC-J4410DW + printer

    Help. I recently bought a Brother MFC-J4410DW + printer/scanner/copier and I cannot figure out how to make it wirelessly print from my Mac desktop. I have OSX 10.8.3. I have tried downloading so many drivers and still nothing. Any advice?
    If this is the wrong place for this then I am sorry. I have tried the brother help site and still nothing.
    Thanks in advance... or even just pointing me in the right direction.
    -JR

    Is your printer connected to your network? LAN / WLAN. If you can connect it to LAN for testing. do so! If you have configured the printer in the LAN access the printer through your browser (type in ip-adress). Normally printers have a webapplication to configure them. Check in their if you can do any settings --> Wireless. If possible give printer (WLAN)- IP, diconnect LAN and try to access webapplication through wireless. If that is possible it should be possible to print by manually configuring your printer in your operating system --> Preferences-->printe&scan--> add(+)-->IP --> put in your settings!

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