My brother purchased new ipad 4, 5 days ago and the sim tray stuck very first day. I gave it to jaipur service centre for repair and they are asking for 20000 Rs (price of ipad mini for just sim tray repair). What should i do?

Dear All,
My brother just purchased an ipad4, 5 days ago and the very first day sim tray stuck. When i sent it to jaipur (rajasthan) service centre, they asked Rs 20,000 for repair and issuing new tray. This is the cost of new ipad mini, and they are giving me just one tray. It is also approx. half of the price of new ipad4. Even the new ipad is just 5 days old and should be repaired for free. If not free, is Rs 20,000 is fair?
Please tell me what should i do?
Thanks!
[email protected]

If the service center determined that the SIM socket was damaged by your brother, as would appear to be the case, and not due to a factory defect, they will charge for replacing the entire iPad, not just for the SIM tray. Apple at this time replaces the iPad for just about any problem, and charges a flat fee for doing so.
If this service center is one authorized by Apple, your brother can try calling Apple Support India at (91) 1800 4250 744 and discussing the situation with them. Ultimately, though, it is the technician's judgement as to what caused the problem, and Apple will usually take the word of the technician when it comes to determination of user-caused damage.
Regards.

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