My browser keeps closing unexpectedly. I only know about it when I get a request from AT&T asking if I want to stay connected. How do I fix this?

Firefox is not exactly crashing. I can be online reading e-mail, surfing the net, or just reading information. Suddenly I may receive a notice from AT&T that my browser is closed and asking if I want to remain connected to the internet. This has been happening for the last several weeks. I called AT&T & they advised that it was not their problem, but my browser server...Firefox.
I have been running a belated copy of AVG Free while waiting to get a new DVD part installed. (AT&T tech suggested that might be a contributing factor.) Today I installed a new 2011 version of AVG, but the browser is still closing although perhaps not as often.
HELP! I am a total computer idiot. I just need someone to walk me through a solution.
Thanks,
K. Henson
[email protected]

I am syncing my iphone to my iTunes account and then I do a backup and also making sure all updates are current.  Then by going to the my phone and then going to the right and selecting the restore my iphone.
Here is a picture of what I get

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