My browser won't open web pages for me. The server says it's not their fault and Safari can't find Google

I use Firefox and had several tabs set to open when I logged on. But while these remain open, my browser won't open any more pages, even when the Google search page finds my own web page, it won't open it.
The same thing happened when I tried my Safari browser, except this time it wouldn't even open Google. My server, a broadband/cable company says it has nothing to do with them and blame my laptop or browser. Any suggestions?

I've sorted this out. I did an extensive hard disc search and found old anti-virus software I hadn't shut down or uninstalled. That done, everything's working again, sweet as a nut. Thank you!

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