My business partner signed up for the acrobat xl pro, and added me to the account. it send me an email to download and install, but after it downloads, nothing happens, can't double click on it to open, it just does nothing on the double click. I tried

my business partner signed up for the acrobat xl pro, and added me to the account. it send me an email to download and install, but after it downloads, nothing happens, can't double click on it to open, it just does nothing on the double click. I tried to download again, and still same thing. I am on a mac with latest OS. Does anyone know what I am doing wrong?

he is on a pc, we bought a subscription to the license and was told it's 180 a year or 14.99 monthly per user, on the business plan. So the sales rep on the phone walked us through adding the people who will be added to account who will need a license to use. the sales rep said that we just need to go to that section and add users and it will email the user a link to download the file and install

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My business partner signed up for the acrobat xl pro, and added me to the account. it send me an email to download and install, but after it downloads, nothing happens, can't double click on it to open, it just does nothing on the double click. I tried

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