My C6180 with a new black cartridge keeps saying it is out of ink.

What do i do? i went out and bought another black cartridge and it still does not work. i have disconnected and reconnected, but still that ugly blinking exclamation point light.

Look for somethin in the carthidge spot maybe is dirty, clean with some alcohol free and a soft towel

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Hi Meganrvt,
Welcome to the HPCommunity, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issues with your new black cartridge. I will be happy to help. I have included an HP document below for just this issue.
Printer Does Not Print Black Ink or Color Ink or Print Blank Pages
If that doesn't work you should contact HP Total Care as ink has its own warranty. HP Total Care can be reached at 1-800-474-6836 in North America or visit this link if you live outside of North America.
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Re: My Photosmart 6510 won't print black even with new black cartridge

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@BigFraz
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Hi @elainew,
Welcome to the HP Forums!
I understand that after inserting a new black cartridge, your HP Officejet 6500 shows an allignment failure & nothing prints on the test page. I am happy to help you with this issue!
Please take a look through this alignment failed guide, An 'Alignment failed' Error Message Displays on the Printer.
Hope this solves your problem!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

My 4355 officjet will not recognise a new black cartridge when inserted

Hey , Thanks for getting back to me regarding this issue. Because the troubleshooting steps provided failed to resolve this black cartridge detection issue, a new black cartridge will need to be inserted in your product to verify if the cartridge you're currently using is defective or not. If a new black cartridge resolves your issue, then the current cartridge is defective. If the current cartridge is a Genuine HP Cartridge it will have a warranty date on it and will be entitled as per the cartridge warranty to a replacement through HP. If a new cartridge fails to resolve this issue then the printer will need to be replaced. Please respond to this post with the result of trying a new cartridge in the printer. Best of luck!

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My C6180 with a new black cartridge keeps saying it is out of ink.

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