My camera lens won't open on my phone, any ideas?

My camera lens won't open on my iphone 4s, does anyone have any tips or suggestions? I have cleared out all of my photos, and updated my phone.  The camera screen will open, but lens will not, and I cannot take any pictures or videos.  I use this feature a lot and really need to get it fixed.  Thanks

Basic trouble shooting steps in the user guide are restart, reset, restore from backup, restore as new device.  Have ALL these steps already been tried?

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