My card expired on my payment details for my creative cloud subsciption and i changed it to my new card, it charged me 10.59 and now it wont let me open photoshop because its telling me I need to renew my subsciption, please help!

the card I used to pay for my creative cloud subscription, no problem right? just enter the new card in and taddaaa everything should work right? no
nope
it wont let me open photoshop because it says i need to renew my subscription
well it charged me yesterday when i changed my card over yesterday and its still telling me i need to renew my subsciption
even though on the adobe site it says my renewal date is july 27, 2015
sooooo... anyone help me with this?
also im on a windows computer if that helps!

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

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