My card says it's been redeemed but I haven't used it.  What do I do?

The itunes card I bought on 12-31-11 isn't usable.  I get a message stating that the card has been redeemed but I haven't used it.  What do I do?

No, but they can reset your password if you can convince them that you are the owner of the account. So have some proof available, like the credit card number, your addresss, birth date, etc.

Similar Messages

  • HT201209 My itunes card says it's been redeemed but it hasn't

    It says my itunes card has been redeemed but it hasn't

    Because it's an USA giftcard and can't be redeemed or spent outside of the USA.
    (100823)

  • Unable to redeem my gift card. Said it has been redeemed but I have never used it.

    MY $25.00 Apple gift card says it has already been redeemed but I have never used it.  What do I do now?

    Hello:
    I think the easiest way to get help would be to contact an Apple store.
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  • Created new Apple ID, redeemed $20 gift card, now Apple doesn't recognise my Apple ID and the $20 Gift Card says it has been redeemed when it has just disappeared into my Apple ID that can't be found. I'm going around in circles trying to find my $20 gift

    I was given a $20 iTunes Gift Card for my birthday, I setup a new Apple ID, redeemed my card and now Apple doesn't recognise my Apple ID and the $20 credit has disappeared. I've logged on using my Dad's Apple ID, but where has the $20 Gift Card gone? I try to redeem it again and get message that it has already been redeemed. Not impressed with Apple at all. I've sent 2 emails to their support, no response. I tried calling today and the call centre is closed.
    Can anyone help me sort out this crazy problem? Why does Apple make it so hard to sort out?

    Hi thanks, When I enter the Apple ID I get a message that either my Apple ID or password are incorrect. I then go to Forgotten Password, enter my Apple ID, choose to get an email to reset the password, but no email arrives.
    So if I can't find/reuse the Redeemed Gift Card due to the Apple ID problem, surely that doesn't mean I lose $20??
    I first emailed one week ago. Have emailed for the third time today.

  • HT1926 I try to download iTunes on my Windows 8-64 computer. It says it's been downloaded but it isn't. Wondering what is going wrong?

    I have been trying to download iTunes on my Windows 8-64 computer. It says iTunes was downloaded, but it isn't. Wondering why I can't get iTunes on my desktop computer?

    Did you manage to get it working mine disappeared after I while I managed to download it but now my laptop/iTunes won't recognise my iPhone!

  • HT201209 Itunes says it's been redeemed

    Can anyone help me.
    I can't use my iTunes card. It says it's been redeemed, but I can't seem to find the amount in my account. What do I do to find out if I entered it in wrong, and what do I do next. I'll be out $15 if I can't get this resolved.
    Thanks.

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I have 15.00 on my itune gift card but when i try to download a song it`s saying the card has already been redeem,but you can still see the 15.00 at the top of itunes

    i have 15.00 on my itune gift card but it`s saying the card has been redeem but i didn`t buy  anything yet.You can still see the 15.00 in on my itunes.

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • TS1292 Cannot use itunes card says already been redeemed but havent used it it plz help

    Cannot use itunes card says already been redeemed but havent used it it plz help
    <Edited By Host>

    Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to change the title of your post as it appears to include the card number.
    You've tried logging out and back into your account to see if the amount from it has been added to your account ? If it isn't then was the card complete when you bought it i.e. the part that you scratch off to uncover the code was still on the card ? If it was, and you've double-checked that you are entering the correct code, then try contacting iTunes Support (they might want images of the card and the receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes

  • My iTunes gift card should have a balance but it keeps saying it has been redeemed

    My iTunes gift card should have a balance, I keep getting amessage saying it has been redeemed.  How do I find out the balance of the card?

    You can enter the card umber into your iTunes account only once. Any balance left, will show up in your account, not on your card.

  • I am trying ot install my cs6 online. it says that my code has been redeemed but i took it off of one of my laptops to download it onto this one. it is still not working. please help

    I am trying ot install my cs6 online. it says that my code has been redeemed but i took it off of one of my laptops to download it onto this one. it is still not working. please help

    Find your serial number quickly
    Download CS6 products
    Activation & Deactivation Help
    Mylenium

  • I keep putting the code in for a i tunes card and it keeps telling me the card has been redeemed but i cant see any money on my account

    i keep putting the code in for a i tunes card and it keeps telling me the card has been redeemed but i cant see any money on my account

    The receipt usually takes more time to receive. I got my receipt from about 7:00pm yesterday at about 10:00pm today.

  • HT5114 How can I use my gift card to purchase? It says i already redeemed it but I haven't used the money in it.

    How can I use my gift card to purchase? It says i already redeemed it but I haven't used the money in it.

    Does any balance show on your account ? My account's balance shows at the top left of the store's page on my computer's iTunes, and by logging in to view my account via the Store > View Account menu option. On my iOS devices it shows at the bottom of, for example, the Featured tab in the App Store app under my account id (or you can view your account via Settings > iTunes & App Store and it should show on the screen that you are taken to).
    You can check your account's purchase history via your computer's iTunes : See your purchase history in the iTunes Store
    If this is the first time that you've tried to download anything from the store, then unless you followed the instructions on this page when creating your account : http://support.apple.com/kb/HT2534
    then credit card details will need to be entered before the account can be used to download any item from the store.
    If you are getting a message to review your account then you could see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054#24303054

  • Itunes card claims to already been redeemed, it is brand new

    Itunes card claims to already been redeemed, it is brand new

    I've had this problem as well. Apple Support are telling me that I need to provide copies of receipts from the store it was purchased in, but this was a gift (as in "Gift Card"), so I don't know where it was purchased and can't get the receipt.  I do know that the code cover was completely unscratched when I used it.  I'm really annoyed about this - feel very let down by Apple.  People need to be aware that these cards are not secure.   If you buy them then you need to keep the receipts and ideally video record yourself scratching the cover and redeeming. 

  • How can I verify credit of an itunes card that has already been redeemed?  My Grandson and I both redeemed itune cards on our shared account about the same time. There isn't a credit balance after his purchase?

    How can I verify credit for an itunes card that has already been redeemed?  My Grandson and I both redeemed itune cards on our shared account about the same time. There isn't a credit balance after his purchase?

    Have you checked the account's purchase history to see if anything could have used up the balance : See your purchase history in the iTunes Store - Apple Support ?
    If there aren't any purchases then try logging out and back into the account (e.g. on your iPad tap on your id in Settings > Stores and then log back in) and see if a balance then shows on it. My account's balance shows at the top right of the store's page on my computer's iTunes, by clicking on my name towards the top right of the iTunes screen, and by logging in to view my account via the Store > View Account menu option. On my iPad devices it shows at the bottom of, for example, the Featured tab in the App Store app under my account id (or you can view your account via Settings > Stores and it should show on the screen that you are taken to)

  • The instagram icon on my iTunes says it has been downloaded but I can't seem to find it. Where do I find it?

    The instagram icon on my iTunes says it has been downloaded but I can't seem to find it. Where do I find it?

    Hi Charlene1018,
    You can locate any of your iTunes media including apps in Finder by following this article:
    Where are my iTunes files located?
    http://support.apple.com/kb/ht1391
    Locating the file for an item you see in iTunes
    If you're not sure where some of the content you see in iTunes is stored, iTunes will also show you what it knows about your media in the Get Info window.
    Select an item in iTunes and choose File > Get Info.
    You can right-click on the 'Where' to get the option to Show in Finder (Mac OS X) or Show in Windows Explorer (Windows).
    Cheers!
    - Ari

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