My catalog won't backup in Elemnents 11

The backup sequence freezes up when calculating the stotal media size of the file. It freezes up at 32%. This also happened with Elements 10.

It looks like that for some reason Organizer is not able to read a particular file for calculating its media size and it got stuck. We need to find out that particular file and need to temporarily remove it from the Organizer catalog.
When the backup process starts, Organizer writes the details of Backup process in the log file located at "%appdata%/Adobe/Elements Organizer/11.0/Organizer/Log.txt". For this, log level need to be set at verbose level to get that information in the log file. Here is how you can do this -
1. Open the Registry Editor i.e. Type Regedit on the Run command.
2. Navigate to the following path in the registry [HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Elements Organizer\11.0\Organizer]
3. There is a registry key with name "LogFileMsgLevel". When you double click it, it would have value as 5.
4. Change its value from 5 to 6
5. Close the Registry Editor and relaunch the Organizer
Try to take the backup again. When the backup process stucks in calculating media size, just copy the Log file from the path mentioned above to your desktop and open it in the wordpad. Search for entry "Calculating total Media Size started...." in the log file and see what is the last file entry in the log file.
Please try these steps and let me know your results.

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