My CC, Illustrator and InDesign don't open

My CC app, Illustrator and Indesign don't open.
They just don't respond to anything. And the CC app doesn't appear on my dock. Adobe Manager doesn't work either. the only program that works is premiere.
NO problem appers on screen, they just don't respond.
What should I do?What can I do?Please help.
Mac OS X v. 10.7.5 2.2 GHz Intel Core i7, 4 GB

Hi C_maf,
As a testing purpose could you please try opening the applications in root account: http://support.apple.com/kb/ht1528 and let us know if still the same issue.
Regards,
Romit Sinha

Similar Messages

CS6 Photopshop, Illustrator and Indesign crash upon opening Window 8 64-bit.

Runnning Genuine CS6 Photopshop, Illustrator and Indesign crash upon opening without any error message... worked fine then stopped working. Running it on Window 8 64-bit. Have tried opening without 3d party plugins, resetting preferences, and uninstalling and reinstalling.

did you clear the caches?
and onthe off-chance that ID got far enough to leave something behind, find the InDesign Recovery folder (a hidden folder, I think, since Snow Leopard or Lion) and empty it if there's anything there.
Access hidden user library files | Mac OS 10.7 Lion

Both Illustrator and Indesign don't start, what to do?

I use Adobe Creative Cloud. Since a month or two, both Illustrator and InDesign won't start up anymore. I've followed the instructions below, but they don't help. I have no clue what causes this. I'm using a late 2011 macbook pro, running OSX Mountain Lion.
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 5
http://www.adobe.com/support/

Moved to the Downloading, Installing, Setting Up forum. They will be able to help you here.

My UI preferences are set to identical settings in Illustrator and InDesign, why don't they look the same?

My UI preferences are set to identical settings in Illustrator and InDesign ("scale to lower supported scale factor") and AI looks perfect, ID is too big. Why don't they look the same if the settings are the same? Driving me CRAZY. I have my windows scaling factor at 124% and it needs to stay enlarged, otherwise nothing else on my system will be readable. The inconsistency of the workspaces is so annoying.

Hello billwoodard11,
Thanks for the question. If your computer is not compatible with HD 1080p content, you should receive a prompt stating so - but should still be able to download the content for use on other devices. For more information, check out this resource:
Purchasing and viewing HD videos in iTunes - Apple Support
http://support.apple.com/en-us/HT201850
How to purchase, download, or view HD 1080p content
iTunes 10.6 by default is set to purchase, download, and playback HD content in 720p. You must change your local preference setting if you prefer to download, purchase, and playback HD content in 1080p. Depending on your computer's hardware configurations, you may be unable to purchase, rent, or playback content in 1080p. iTunes may display the following dialog:
On Mac or PC
Download the latest version of iTunes. You can download iTunes for free.
From the iTunes menu, choose iTunes > Preferences > Store (for PC, choose Edit > Preferences > Store).
Next to "When downloading High Definition videos, prefer:" set your preference to 1080p1.
Click OK. Now, when you purchase or download HD content, your computer will always download in 1080p, when available.
Depending on your computer's hardware limitations, you may be unable to purchase, rent, or view HD content from the iTunes Store. If you are trying to view HD video on an external display, the display must have a digital connection (DVI, DisplayPort, or HDMI) and support HDCP.
Check out the following resource for information on downloading past purchases, including information on playing purchases on Apple TV:
Download past purchases - Apple Support
http://support.apple.com/en-us/HT2519
Thanks,
Matt M.

CS6 is installed on this machine. Photoshop, Illustrator, and InDesign were added at a later time. Now everytime one of these 3 are opened a menu pops up saying "Sign in Required". All the other products in the Master Collection open normally. Is this a l

This is what pops up when Illustrator, Photoshop, or InDesign are opened.

Smsbc was Photoshop, Illustrator, and InDesign installed using the custom installation option in Master Collection? Have you tried de-activating your current license to reapply the Master Collection license? You can find details on how to deactivate at Activation & deactivation help - http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.

Adobe Illustrator and InDesign Error code 16 - Help!!!!

I installed Adobe Illustrator and InDesign on Windows 8.1. They worked great until I closed the programs and tried to open them up again. I now get the error code 16. I re-installed several times now and each time I close either one of the programs and reopen, I get the same error code 16. I've done a clean uninstall and re-install and I've followed the procedures about ensuring that file permissions were correct. No luck.
Please Help!!!!!!
Nothing works.
Frustrated architect

NOOOOOO!!!!
Thank YOU, for:
Immediately responding and knowledgibly resolving my problem with ZERO
GRIEF to me!
I value that more than you can appreciate!!
Have a great day!!
Art

CS3 - Illustrator and InDesign quits when trying to print

Hi.
I have posted this on the Illustrator forum as well.
I have just bought a new iMac i7 running OSX 10.7.2. I have reinstalled my version of CS3 and I can open all elements - Illustrator, Photoshop and InDesign.
The problem I am having is that Illustrator and InDesign quit when I try to print. It happens when I use 'command P' and when I go through the file menu. Photoshop doesn't quit when printing.
I can make PDFs of the files and I can print those (although sometimes the PDF won't print through my RIP software).
OS is updated to the latest version. All printer software and RIP is the latest version. InDesign also quit a couple of thimes when I was just selecting a line of type. i
It did it a few times when selecting the same line. I restarted the Mac and all seems OK with that now but I still can't print.
Can anyone shed any light onto this? I tried Adobe and they don't support CS3 any more and their Technical Department suggetsed I try this forum.
I don't want the expense of upgrading my CS3 at the moment.
Thanks
Roger

I have had a reply on the Illustrator forum and it has worked for me.
Link - http://kb2.adobe.com/cps/912/cpsid_91254.html
Thanks to Monika Gause
Cheers
Roger

CS3 Illustrator and Indesign problems

I am still using CS3 and have recently reinstalled (uninstalled from old comp) onto a new computer with double the capacity - now 8GB 64 bit OS Wind 7 Prof. Since it has been on the new computer both Illustrator and Indesign close down on opening. Indesign I haven't been able to use successfully, but I am using Illustrator, slowly and patiently. The message on Indesign is basically the same each time, 'No virtual memory, free up memory' or similar. Illustrator opens asking to relink/replace all images & graphic, but closes down each time I try to relink through this prompt. What I do is 'ignore' and then manually relink. This seems to work for awhile, then goes into 'Illustrator Not Responding' will either freeze or close down, either way I loose what I have just done.
What can the problem be, apart from it being CS3, no use saying I need to upgrade, because the company will not do that. Do I need to download a patch or update etc. Help, getting a little impatient with it all.
Cheers
Donna

Short answer: CS3 is not tested and not certified to run on Win 7. Therefore, at the riosk of sounding rude, as far as Adobe is concerned, your problems are your own. There are no patches or magic buttons to push. All you can hope is to maximize compatibility by turning off UAC, using compatibility mode for Win XP, running with admin privileges and so on. Talk to your IT department/ person. If you can provide exact system info and the crash details, we may be able to advise further.
Working with your Operating System’s Tools
Mylenium

Printing problem with Epson R290 Illustrator and inDesign

I am running CS2 on Leopard and have recently purchased an Epson R290. The first time I used it with Illustrator and InDesign it worked fine but now whenever I print anything it prints a tiny version (about a sixth of the real size) of the design in the top left corner of the page. It does this both with new documents and old ones that used to print ok.

Since I posted the message about this problem I have discovered that it can be worked around by choosing a higher quality print. ie if you choose plain paper when printing from Illustrator or InDesign the printer prints a reduced size image but if you choose Ink jet mat or glossy the print comes out fine. I don't have this problem with Photoshop but that may be that I always print high quality from that application. I don't use Appleworks Draw so don't know whether this solves the problem for that application but iWork documents print ok.

Adobe Illustrator and InDesign CS5 crash when trying to place images.

Hi there
My Mac is quite new and was originally a migration (using Migration Assistant) from an older Mac.
Illustrator and InDesign in CS5 were both crashing often and most of the time it's when placing an image (in either application) – it doesn't crash each time I try to place an image, but 90% of the crashes are when placing an image.
We tried lots of things, like cleaning out the fonts, clearing font caches etc. After several months of that, we decided to wipe the Mac clean and start from scratch. It has been reformatted with a clean install of the OS and only minimal additional software added. Although quite a few fonts have been reinstalled, they all validate in Font Book. I've also done a full Memtest which passed all the test.
One other thing of note is that the Adobe Updater fails to complete an update and so we have had to update each application manually from the Adobe website.
I would be so grateful someone could help shed some light on what is going on. Here's an EtreCheck report – couldn't post it on here for some reason, but I have it on a post in Apple Community Forums, here... https://discussions.apple.com/message/26970885?ac_cid=op123456. Can also provide crash reports from the Console if useful.
Thanks in advance. Any ideas gratefully received – I've run out!
ps. I have 10 colleagues with same OS version and CS5 (some even have the exact same model of Mac). They don't have this issue.

Thanks, I will do.
I posted it here because this is happening on a clean drive/clean install and I have 10 other macs (including some of the same model) all running OS X 10.9.5/Adobe CS5 and not having this problem.

Illustrator and Indesign Shutting down when trying to print?

Wondering why my illustrator and indesign is shutting down when I try to print from those programs. I don't even get to a printing menu. Just got a new mac....Mac OSX 10.7.3 and using the same Creative Suite 4 I used on old machine and never had this problem....is it the newer operating system? What can I do?

Remove the following files and back them up:
[Hard Drive]/Library/Printers/PPDs/contents/Resources/en.lproj
[Hard Drive]/Library/Printers/PPDs/contents/Resources/Zh_CN.lproj
[Hard Drive]/Library/Printers/PPDs/contents/Resources/Ja.lproj
[Hard Drive]/Library/Printers/PPDs/contents/Resources/ko.lproj
[Hard Drive]/Library/Printers/PPDs/contents/Resources/Zh_TW.lproj

Smart objects from Illustrator and Indesign dimensions problem

I have been trying to find an answer to this problem for 6 months now and surprised no one else has tried to find any answers.
When we import something from illustrator or indesign as a smart object, for some reason the objects width and height will not keep their dimensions in proportion.
When the asset is first imported as a smart object it says the width and height are exactly 100%. However after that if you try to change the dimensions they will be out of proportion, usually the width will be 100% but the height will be out by about 1% to begin with. When you scale up, the percentages fall further and further apart. See image attached.
This has become a real problem for our workflow as the creative director insists we must correct every layer which has this issue by typing in the sizes manually, but then this doesnt always fix the problem either depending on which version of photoshop you are using.
Why does this happen, and how can we fix it for good?
Thanks, Chris.

JJMack wrote:
SAS_Creative wrote:
When we import something from illustrator or indesign as a smart object, for some reason the objects width and height will not keep their dimensions in proportion.
I do not have the answer for I don't have illustrator and indesign. I do have Photoshop and have notice that it try to match resolutions and maintain sizes but it may also scale placed object etc. There are some some Photoshop preferences setting that can effect some operations. Photoshop also has support for non square pixels.
Make some test if illustrator and indesign have setting for pixel aspect ratio and DPI resolution. Make sure all documents have the same pixel aspect ratio and same DPI resolution and that the vector object to be imported are not larger then the Photoshop document their being imported to.
Thanks for the suggestions, but none of these would be the answer. Illustrator is Vector so it does not use DPI / Pixel aspect ratios etc.

I have a copy of the original adobe illustrator and it won't open

I have a copy of the original adobe illustrator and it won't open. I will start to open and it kina freezes and then I have to force it to close. My photoshop of the same age will open and work but I also still have to force close it. I don't have the money to update and these older versions work fine for me what do I need to do to keep them working???

I have windows 7 and OSX for the original adobe suit CS
CS is CS1?
That's many years before Windows 7.
Which Mac OS is it? CS won't run on anything beyond 10.6 (maybe even earlier)

Free Trial- Can I download both Illustrator and InDesign simultaneously?

Free Trial- Can I download both Illustrator and InDesign simultaneously? Id was successful, but is showing up as "finishing" and Illustrator won't download- Please help! Don't want to waste the free trial and really need a resolution ASAP :/

You can install all app for free trial, you can try installing it from:
Free Creative Cloud | Download Adobe Creative Cloud free trial
Download a free trial or buy Adobe products | Adobe downloads
In case one of the products is not working then there can be system specific issue, for which please contact Adobe Support
Regards
Rajshree

I have a CC student membership for one year, but I can only download trial versions of for example illustrator and indesign (30 days). How do I solve this problem?

I have a CC student membership for one year, but I can only download trial versions of for example illustrator and indesign (30 days). How do I solve this problem?

If there is no billing issue,
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
If you use Photoshop at all, you may need to install the latest update to resolve this issue. See this blog post for more information:
http://blogs.adobe.com/crawlspace/2013/01/photoshop-13-0-413-1-2-updat es-now-available.html
If you do not have Photoshop, then try the solution that others have mentioned previously:
Open the Adobe Application Manager (AAM).
If applicable, let AAM complete any automatic updates and restart itself.
Sign in with your Adobe ID. (Optionally, you can close AAM at this point.)
Open a CS6 application (e.g. InDesign CC).
If prompted (e.g. you get the trial screen), click "License This Software" and sign in with your Adobe ID.
Refer to: Re: Top Ten Questions About Creative Cloud
creative cloud software says my free trial has expired, but I have a paid subscription
Regards
Rajshree

My CC, Illustrator and InDesign don't open

Similar Messages

Maybe you are looking for