My CC subscription code was redeemed this November, but Adobe tells me it's either expired or does not exist.

Hello,
I am a student in an art school in Moscow, and Adobe provides us with free CC subscriptions every year. I redeemed my code, but Adobe doesn't seem to recognize this: on my account page, the plan looks like this (the upper inscription translates as 'plans and products and the lower one as 'expired') and, when I downloaded CC program (even though I tried everything - changing language everywhere, working with hosts, redeeming code again - it says it's redeemed) programs still open as trial versions and ask for a serial number.
What can be wrong with my subscription and what should I do to make it work?
Thank you.

Thanks Daniel, I did just that yesterday and it didn't help. Still couldn't open the file. I remember reading yesterday somewhere that you have to do the recovery as soon as you reopen the program and the file. Ignoring that step or accessing your file from another computer makes the recovery impossible. Has anyone experienced this?
I'm thinking this is what happened in my case, thus no amount of recovery effort will bring back the lost recovered data.
It's not easy. I gave up hope last night and decided to just recreate the magazine, the deadline of which is today. The InDesign Lock file has advanatges, but it also has its drawbacks. Perhaps it would serve designers well if Indesign will have an option to turn that feature off.

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