My cd/dvd drive does not open

I just bought a Macbook pro and tried to open the cd/DVD drive by pushing the eject symbol on the keyboard but nothing happens. I looked on the Internet and someone suggested to restart the computer and hold the eject symbol, I did that and heard a noise like if it wanted to open, but it didn't. I was assured when purchasing this macbook that it did contain the cd/DVD drive since originally I had purchased the macbook air. Please help, need to install programs for school.

Nikki0684 wrote:
I just bought a Macbook pro
You are still under warranty.  Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty. 
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years.   You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty.  Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.

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