My CD/DVD drive is missing.

My dvd/cd optical drive is missing from "my computer" , and the hardware manager. It does spin, and is listed in bios. Physically disconnected and pulled it from the bay then reinserted but no sucess. Ran "Driver Tool" which showed the optical drive as disconnected. Is this hardware or software/driver issue? Could there be a "loose" ribbon connection at the drive end or motherboard side?
Compaq Presario F767 NR laptop
Windows Vista

Hi Bryan
Thanks for the assistance. I tried a hard reset as you suggested but still nothing. I was able to borrow a dvd/cd drive from a friend with the same laptop. I switched it out and still nothing. I have to assume there is a software issue/conflict. I don't use the dvd/cd drive often so I'm not even sure how long ago this happened. The only unusual activity on this machine was about 2 months ago when my kid used my laptop to update his iPhone. It got stuck in update mode and had to download a few programs to fix it. When I open "my computer" along with my D and C drive is an "unspecified" File manager instead of the E drive:
I tried to uninstall it but there isn't anything listed in the control panel/uninstall. Right click on it and the only option is to create a short cut. Any thoughts/suggestions?

Similar Messages

CD Drive or DVD drive is missing or is not recognized by Windows or other programs - this happens any time I upgrade itunes

I just upgraded to the new version of itunes for my ipod touch. My CD Drive or DVD drive is missing or is not recognized by Windows or other programs occurs and it does not show up listed as part of my computer. How can I fix this?

Your DVD drive? Why would this be missing after a iTunes download?

I have a laptop an hp dv6700, running vista the dvd drive is missing how do i get it back?

Greetings this is my problem?
I have a beautiful HP Laptop the dv6700 Series, running Vista, on this Computer i have a DVD Player, with my media center, and the drive.
Now the drive is missing, and now I can not burn anymore DVD's, or play any of them either can anyone help me find a solution to this issue please?
This question was solved.
View Solution.

Okay, let's check the following:
>> Do you see the DVD drive listed in "Computer" explorer? double click on it to open.
>> Do you see the DVD drive listed in the device manager??
(Click Start and type "device" in the search field, then select Device Manager >> check for CD/DVD drive listing.)
>> Is the DVD drive listed in the BIOS?
(Restart Your PC and start tapping F10 key, once you are in setup screen go to boot options, check for the listed devices)
also please download and run this program:
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
||-Although I am working on behalf of HP, I am speaking for myself and not for HP.-||
//Click on Kudos if my reply was helpful and answered your question//
||-If my answer solved the problem please mark the topic as the accepted solution-||

Help needed - itunes installs and CD/DVD drives go missing!?!?

Bought a 30GB ipod last week, first one I have had. I install the software, do everything as I should, but when itunes installs my CD and DVD drives dissapear from my computer, and wont read any disks. Only way to get them back is do a system restore to before itunes was installed. Every time I try the same thing happens.
Any advice please? Im up the wall here!!
emachines960 Windows XP

Hi B!!
Sorry for the delay in coming back to you, been really busy. Okay, I followed your instructions, and managed to solve that problem. I then encountered various other problems, which I wont go into for the sake of my sanity lol, but instead of coming back and questioning you I searched the forus and found all the answers I needed. Most of them from you again funnily enough!!
In all it took the best part of 3 days to get in sorted and downloading fine. My computer knowedge is probably slightly above average, but some of the things I had to do to get there in the end was way over my head, but thanks to your great guidance notes I managed to get there, and must say Im thrilled with the end results. Am now in the process of downloading al my albums to the Ipod which is my new favourite most treasured possession
Anyway, thanks ever so much for the assistance again, if I encounter any more problems I know who to call!! Your a star, cheers.
Ian.
Windows XP

CD / DVD drive is missing after upgrading to Windows 8

My Toshiba laptop (SATELLITE P755-S5320 ) hard drive crashed and had to be replaced.
I've got Windows 7 installed and am doing a Windows Update.
But I fear that it won't install all the [correct] needed drivers.
I see there is a huge list of Drivers for that model of laptop.
Is there a way to download the restore CD (which support suggests came with the laptop) which I no longer have?

The proper way is to use Toshiba Recovery Media that you were supposed to make yourself when you first started the machine. Since you apparently did not, you can order it from HERE (scroll down). The recovery media will return the HDD to what it was when you took it out of the box including Windows 7 Home Premium 64 bit OS and all the drivers necessary and all the very useful Toshiba Utilities.
See your USER'S GUIDE starting on page 62 for a full explanation and instructions on how to proceed.
You are correct that doing the recovery the way you are doing it now will NOT install most of the necessary drivers and none of the Toshiba Utilities. Technically, you can do it your way if you are willing to manually download and install the dozens of drivers and utilities necessary to make the computer 100% functional.
If you decide to try doing it all manually, go HERE for all the drivers and utilities you will need. HINT: You can narrow that list down by selecting the OS at the bottom left of the driver page and then select which driver you are looking for at the upper left.
Good Luck!
C.B.
Toshiba Sat. C75D-B7260 Win 8.1 64 Bit--Toshiba Sat. L775D-S7132 Win 7 HP SP1 64 Bit and Win 10 PRO Technical Preview--Toshiba Sat. L305-S5921 Win Vista SP2 32 Bit

Hp pavilion lightscribe supermulti 8x dvd driver is missing

how do i get it reinstalled or repaired?

Hi,
Please try Run now from the following link:
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
Good luck.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Portege Z830: Can't install Win7, complains about missing CD/DVD driver

Hi!
I have a brand new Portege Z830 and as usual wanted to start with installing a new installation of Windows 7 x64 (as I don't want the supplied software and can't trust that it is safe anyway). I backed up the entire drive, prepared a bootable USB flashdisk with Windows installation and started it. The flashdisk boots OK, Windows ask me about my preferred language and keyboard, then shows a screen where I can choose between Install, Repair and something else (Recovery Console, I think).
I click Install, Windows starts the installation program aand as soon as a first dialog appears, it shows an error message which says essentially this (it's a translation of my localized Windows' message): "A required driver for CD/DVD drive is missing. If you use a driver floppy disk, CD, DVD or flashdisk, insert it now." And I can't get over this error message. The strange thing is, there is no reason for Windows to require any extra drivers, as it can (apparently) read the installation flashdisk and it can see the ultrabook's SSD, too (can be verified both in the recovery console and by clicking the Browse button of this dialog). So far I tried:
1) Four different Windows 7 images (two of them from MSDN AA, two physical, all of which have been successfully used to install the OS before).
2) Switch SATA mode from AHCI to Compatible.
3) Two different flashdisks.
4) All possible combinations of boot order.
Nothing worked. I even tried e-mailing Toshiba, but all messages come back with "user unknown" (understandable, I had to guess the addresses since Toshiba doesn't seem to provide any official way to contact them - or is hiding it so well I couldn't find it). Does anyone have any idea what I could try next? I rather like the Z830 and would love to use it, but the ability to install my own installation of the OS is essential for me.
Thanks, Pepak

> I even tried e-mailing Toshiba...
Maybe stupid question now but have you tried to contact Microsoft too? If BIOS is OK and if all USB ports are working properly I dont think it is Toshiba related issue. Toshiba offers notebook with original recovery image (WIN7 64BIT HOME PREMIUM) and possibility to create bootable USB with recovery image that can be used anytime you want.
What you do now is your own OS installation. What Toshiba must do is to offer all important drivers, tools and utilities on drivers download page.
What else you can try? Try to obtain external USB ODD and try to install WIN7 using Microsoft installation disc. Im pretty sure this will work.

Read this for CD/DVD Drive with burning, missing drives, not seeing discs

Seeing lots of the same posts with the same solutions being applied (mostly upper/lower control filters/MS Fixit)... so I thought I'd put this up for everyone.
*Update* If this helps, please click the kudos to the right as I'm trying to gauge how effective this is. If you have the time to help the community, please reply stating what did or did not work.
There are some helpful HP support articles that you may want to try before posting:
If your drive cannot burn discs... or you can burn CDs but not DVDs (or vise/versa)... read this...
Drive Cannot Write to Writable Discs (Windows 7)
Drive Cannot Write to Writable Discs (Windows Vista)
Drive Cannot Write to Writable Discs (Windows 98, ME, XP)
Summary:
1) Try different discs! Cheap discs can be hit or miss. Find a disc brand and type that works best.
2) Try burning at a slower speed (not the best option, but can often get the job done if the laser is fading).
3) Remove drive from Device Manager and remove upper/lower filters (see below).
4) Use MS System Restore to go back to a time when it was working.
5) Use PC-Doctor/HP Hardware Diagnostic software to check for a bad drive.
6) If the drive is not bad - save your files and use HP Recovery to put the system back to the beginning.
If your drive cannot read discs; CDs or DVDs or both...
Drive Cannot Read Discs in Windows 7
Drive Cannot Read Discs in Windows Vista
Drive Cannot Read Discs in Windows 98, ME, and XP
Summary:
{restart the PC at least once to see if the drive shows up on boot}
1) See if the drive is listed in Device Manager (look for problems if it is).
2) Check autoplay (skip if you don't use).
3) Make sure a bad disc isn't knocking out the drive (an operating system mounts discs as drives and things can get screwed up).
4) Try reading the disc from a command prompt environment (outside of Windows).
5) Reinstall drive from Device Manager (if drive is listed). {I'd replace this with bigger process of remove upper/lower filters (see below)}.
6) Use MS System Restore to go back to a time when it was working.
7) Use PC-Doctor/HP Hardware Diagnostic software to check for a bad drive.
CD/DVD drive is missing (not in Windows Explorer or My Computer or in burning software)...
CD/DVD Drive is not Detected (Windows 7)
CD/DVD Drive is not Detected (Windows Vista)
CD or DVD Drive is not Detected (Windows 98, ME, or XP)
Summary:
1) See if the drive is listed in Device Manager (troubleshoot based on what you see).
2) Reset Power: Unplug power cord, press Power button for 10 seconds.
3) Check power and data cables attached to the drive and look in the BIOS for the drive name.
4) Remove upper/lower filters (see below).
5) Reinstall burning software
6) Get and CD/DVD drive firmware updates if available (to prevent missing drives in the future (I assume)).
7) Use MS System Restore to go back to a time when it was working.
Stuck Drawer...
Opening a Stuck CD or DVD Drive Tray
Summary:
1) Press eject button on case, on drive, button on keyboard (if exists).
2) Right-click drive icon in Windows and select Eject.
3) Turn off PC and inert a straightened paper clip into the manual release hole on the drive.
4) Check the power cord on the back of the drive.
MS FIXit, Resetting Upper and lower Filters (XP, Vista and 7)
First... try to use the MS Fixit (for Vista) if you are on the computer having the problem)...
Microsoft Fix it Solution
Otherwise, here are the manual steps (overview):
1) Uninstall the CD/DVD drive in Device Manager and DO NOT RESTART the computer.
2) Uninstall your CD burning software (make sure you have the installation disc or you can resinstall from Start, Programs, PC Help and Tools, Recovery Manager (or Driver/Application Recovery). If you don't have the installation discs, skip this step - it might still work).
3) Open the registry editor (Start -> Run -> enter Regedit) ... might want to make a backup of the registry at this point.
4) Open the following keys:
+ HKEY_LOCAL_MACHINE
+ SYSTEM
+ CurrentControlSet (or the current control set with lowest number if that is all that is listed)
+ Control
+ Class
5) Select 4D36E965-E325-11CE-BFC1-08002BE10318. It has to be this exact key - make sure you can see the last numbers!!!
6) Delete the UpperFilter and or the LowerFilters value in the right window if either exists.
7) RESTART the computer - this step is important. Wait for Windows to find and install the CD/DVD drive you removed earlier.
8) Reinstall your burning software and restart the computer again.
Message Edited by GarenT on 10-07-2009 06:32 PM
Message Edited by RasterBlaster on 11-30-2009 03:51 PM
... an HP employee expressing his own opinion.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.

That's why you want to make a backup of the registry. If you didn't make a backup, use MS system restore to go back. The only values you should remove are UpperFilter or LowerFilter - one or both may be in there and can be removed. If neither value exists, then that is probably why you can't burn and Windows is not recognizing your drive as a writable drive.
... an HP employee expressing his own opinion.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.

B540 DVD drive disapperared / missing

Would like to know what can one do when the DVD drive goes missing on this computer. Would like to know if any one has faced similar problem on B 540. Called the support line. They said that they would send a rep to take a look. Have read a few threads in this community about other machines missing dvd drive. Seems like this is a common problem in lenovo machines.
Would appreciate any help or tips that one could provide to fix this. Is this due to some of the updates from MS windows 7 causing this. I have win 7 home premium on my desktop.
Thank you in anticipation.

Hi
Welcome To Lenovo Community
We are really sorry to hear about the issue you are facing,
This is most likely a software related issue, but as a first step, ensure the drive is still recognized at the hardware level by restarting the system and entering BIOS or boot menu . Ensure the DVD drive is recognized as one of the attached storage devices.
If the drive is not recognized in BIOS, please contact service.
If the drive is recognized in BIOS, but does not work properly in Windows:
You might try the automated Microsoft Fixit solution for CD/DVD drives here.
If you are you are technically proficient, you can also try the following to remove the affected filter drivers.
1. Click on the Start button and type regedit in the Start Search box. Click on the located file in the Programs list.
2. Type in your administrator password or confirmation if you are prompted to do so and click on Continue.
3. Locate, and then click the following registry subkey:
hkey_local_machine\system\currentcontrolset\control\class\{4d36e965-e325-11ce-bfc1-08002be10318}
Note that there may be many instances of the registry subkey that is mentioned in step 3. Check that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilter values. To verify that you are in the appropriate registry subkey, make sure that the default data value is DVD/CDRom and the class data value is CDRom.
In the right pane, right-click Upperfilters , and then click Delete .
Click Yes to confirm the removal of the Upperfilters registry entry.
In the right pane, right-click Lowerfilters , and then click Delete .
Click Yes to confirm the removal of the Lowerfilters registry entry.
Exit Registry Editor, and then restart the computer.
http://forums.lenovo.com/t5/IdeaPad-Y-and-U-series-Laptops/IdeaPad-CD-DVD-drive-disappeared-no-longe...
Do give this a try and let us know
Hope This Helps
Cheers!!!
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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Bug - Lightroom 3 - CD/DVD drive corrupted

I have an issue that has been tested and proven to be Lightroom related whereas installing Lightroom, and updating to v 3.3 has caused my cd/DVD RW drive to be lost and corrupted.
The following notes and timeline are a little long, but they fully explain the situation. If anyone has had this issue or knows about a fix I would appreciate a reply:
I will also add that I am a little peeved at the tech for Adobe customer support because he tried to brush me off after a few basic steps and told me the problem was a Windows issue. He said that Lightroom was installed on thousands of PC’s, and if the problem was Adobe’s there would be other people with the same issue… That was a presumptuous statement; as there is always the first case of a bug, and just because I was the first one to either have or report this problem, it did not justify Adobe leaving me cold. There is now a case number on this issue after further testing and my insistence that he escalate the case because I had already determined that it occurred at the precise moment I installed Lightroom. the Adobe Case # is 0181989673
Problem Timeline:
After installing Lightroom 3, I discovered that CD/DVD Re-Writer drive was not working for Lightroom exports, I was seeing the notice at the bottom of theexport window stating “Disc Burning is not supported by lightroom on this computer” (The same as in the V 2.2 Bug)… As well, I looked in Windows > MyComputer, and the CD/DVD RW drive was missing. I looked to the device manager. The CD/DVD Writer was listed in the tree but had a yellow exclamation notice. I Confirmed Error Code (I beleive it was code 31) for Driver not loading properly or corrupted.
I did some research and found the following information at http://support.microsoft.com/kb/982116
I followed the instructions as listed below (inset)... Timeline continued after.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs:
Problem description;
Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD. This issue might have occurred after you installed, uninstalled, or updated a program or Windows Vista.
Windows XP
   1. Click Start, and then click Run.
   2. In the Open box, type regedit, and then click OK.
   3. In the navigation pane, locate and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE 10318}
   4. In the right pane, click Upper Filters.
      Note You may also see an Upper Filters.bakregistry entry. You do not have to remove that entry. Click UpperFilters only.If you do not see the Upper Filters registry entry, you still might have to remove the Lower Filters registry entry. To do this, go to step 7.
   5. On the Edit menu, click Delete.
   6. When you are prompted to confirm the deletion, click Yes.
   7. In the right pane, click Lower Filters.
      Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
   8. On the Edit menu, click Delete.
   9. When you are prompted to confirm the deletion, click Yes.
10. Exit Registry Editor.
11. Restart the computer.
Now go to the "Did this fix the problem?" section.
Did this fix the problem?
Is the drive listed?Windows 7 Click Start , click Computer, and then see wheth...
Is the drive listed?
Windows 7
Click Start
Collapse this imageExpand this image
Start button
, click Computer, and then see whether the drive is listed.
Windows Vista
Click Start
Collapse this imageExpand this image
Start button
, click Computer, and then see whether the drive is listed.
Windows XP
Click Start, click My Computer, and then see whether the drive is listed.
If the drive is listed, try to play or access a CD or DVD.
If you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:
    * iTunes software by Apple
    * Nero software by Nero Inc
    * Roxio Creator software by Sonic Solutions
    * Zune software by Microsoft
After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.
After performing above procedures the CD/DVD drive loaded (Plug and Play) successfully and was recognized at a basic level. I re-installed the authoring software (Ashampoo Burning Studio 6). At this time I could read and write to DVD via Ashampoo; but still, I could no longer write to either CD or DVD via Windows XP.
Also at this time; I could still no longer write to CD or DVD via Lightroom 3.3 using export and choosing CD/DVD… Lighroom was still listing at the bottom of the export window “Disc Burning is not supported by lightroom on this computer”.
This brings me to the point at which I called Adobe Support; Case # 0181989673
Adobe tech had me perform the following:
Pull     the preferences folder out of Lightroom 3.3 folder and re-start Lightroom…     Problem still present
Open     Lightroom from the Administrators User account; import a photo and try to     export and burn to CD/DVD… Problem      still present
At this time the tech told me it was a Windows issue; NOT an Adobe issue; and that I would need to take it up with Microsoft, or just export to hard drive and burn to CD/DVD afterward using authoring software.
I immediately told the tech that was NOT acceptable because this issuewas caused by installing Lightroom 3.3; and although the problem now existed in Windows; that did not wash Adobes hands of it. I requested that the case been escalated to a senior tech… I did not at all appreciate the idea of being left in the middle and I also did not appreciate the notion of having a CD/DVD writer that was buggy and not performing as it should.
He told me "Lightroom was installed on thousands of PC’s, and if the problem was Adobe’s there would be other peoplewith the same issue"… To me, that was a STUPID statement; as there is always the first case of a bug, and just because I was the first one to either have or report this problem, did not justify Adobe leaving me cold.
The     tech decided to try creating a new Windows XP user account as     administrator and re-test Lightroom for burning to CD/DVD… Problem still present
Tech     instructed me to un-install and Re-install Lightroom. I un-installed     Lightroom. After taking screen shots of my preference settings (since I     would need to re-set all settings again). I uninstalled Lightroom.
At     this time; though the tech did not think of doing it; I decided to try and     burn to CD/DVD via Windows to see if the problem was gone after removal of     Lightroom. Now, with Lightroom removed, I can write to CD/DVD in the     conventional way using drag and drop via Windows.
I      told the tech what I had done; proving that this was in fact related to      Lightroom. He stated the case would be escalated and gave me the case      number.
I hope this taught the tech a lesson in troubleshooting and hope he will not be so quick to assume “Not an Adobe issue” as the exact cause of this anomaly has not been determined yet... Now I have not re-installed Lightroom yet. I would like for the senior tech who takes this case to contact me to give me further instruction because I have no reason to believe re-installation will not cause me problems again and want the tech to witness the result.

This problem has been resolved. I haven't heard from anyone else who has had the same issue, but in the event anyone does I can say what corrected it and I have a theory of what might have happened. Originally I installed Lightroom from the disk and after installation chose to update. After this is when the problem with the CD/DVD drive showed up. The tech at Adobe said they did not know what could have caused it, but recommended re-installing Lightroom to see if it happened again.
I did some research and found information at Peachpit: Having trouble burning CD/DVDs in Lightroom 2.2?
about a bug that was present in version 2.2 where the installation executable was accidentally installing the 64 bit drivers on the 32 bit system... The 64 bit drivers were corrupting the installation... On a hunch that it could be a similar issue, I downloaded Lightroom version 3.3 from Adobe and installed it rather than installing from the original CD. I did the install following the same instructions on the Peachpit post which was to double-click the Adobe Photoshop Lightroom 2 folder, then double-click the setup32.exe file rather than double clicking the default installation executable.
I did not prove the above theory of the version 2.2 bug to be the cause, but the problem I had with the CD drive appeared after the original installation and went away after I uninstalled that installation of Lightroom. Now after re-installing as explained; the problem is gone.

Satelite L645 doesn't recognise the internal CD/DVD Drive

thing is, this computer a Satelite L634 SP4019M doesn't recognise the internal CD/DVD drive, not even as an unocupied drive in the "My Computer" folder (just the C: drive is displayed). I have searched and I don't think I will find drivers for this online... what else can I do?
Does it has anything to do with this very same computer not recognising it's own touchpad as well? (I use an external mouse, to compensate)

Good for you.
In case somebody viewing this doesn't understand what happened (I don't), the usual fix is here.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
-Jerry

CD/DVD Drive Not shown in Device Manager or Bios

I have a Satellite A215 series laptop and have found that my CD/DVD drive is missing from my computer and device manager. It will not read discs, but powers up, seems to run, tray opens/closes, amber light flashes, etc. It also powers up and spins during boot, but will not read the recovery disc. It appears to also be missing in the Bios. I have replaced the drive with another and have the same problem. I have also tested my original drive in another laptop and it works. I have tried removing upper and lower filters in the registry with no success. Restore also did nothing. I found this problem after recently adding a new Canon printer and software. The drive worked flawlessly at that time. Can anyone please shed light on this problem? Any help is greatly appreciated!

please provide your full model number. it is printed on the bottom of computer.
you should restore to out-of-box state. you can order the disks from toshiba if you did not create them when your computer was working. This installs the OS as well as the necessary toshiba drivers.
L305-S5955, T9300 Intel Core 2 Duo, 4GB RAM, 60GB SSD, Win 7 Ultimate 64-bit

HD DVD drive disappeard

Called tech support and talked to Willie. He was great and of course recomended that I update the drivers of my optical drive. Do a system restore. That's the stuff I do before I resort to calling but you just have to show a little patience right. He directed me to a MS auto fix link that solved my problem. Kudos to him and Toshiba.
1-1512954263 was the case number. Buy that man a San Miguel. Man, I miss the Phillipines.

Kudos to him and Toshiba.
Good to hear a tech-support story that ends well.
For others, the MS fix in question is this one.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
-Jerry

ITunes disabling CD/DVD Drive

I've tried installing iTunes 7.5 on my laptop and it seems to install fine. Once I restart my computer, however, the CD/DVD has an error. Windows thinks its a driver problem but when I run the diagnostic it says all drivers are up to date.

I have found NOTHING on the web that answers this problem. Toshiba knows about the problem because they have a post on their support site that deals with a "missing DVD drive." Unfortunately, the two solutions they provide do not fix the problem if you want to run i-tunes. You can re-install the driver, and if that doesn't work, you can edit the registry by deleting the upper and lower filters (See toshiba support's link to Microsoft). But then you will have to repair itunes as listed above (which then re-installs the filters in the registry), and the DVD drive is missing or has problems once again. Every time I need the drive, I go through the above process. Then I repair itunes and live without a DVD drive until the next time I need it. Is this mainly a Toshiba Satellite problem?

DVD drive not found in my laptop model Compaq F733AU with Windows 7 Home Basic

Hi,
I recently installed Windows 7 Home Basic original purchased DVD and later i found that my DVD drive is missing. After installation it appeared but did not work. Now it totally disappeared. Please help.
Thanks
Balaji

hi,
inorder for the dvd drive to work please click on the start and then go to run and type regedit in it and open the registry editor then after that
1. Click plus sign next to HKEY_LOCAL_MACHINE
2. Click plus sign next to System
3. Click plus sign next to CurrentControlSet
4. Click plus sign next to Control
5. Click plus sign next to Class
6. In the left hand window pane click {4D36E967-E325-11CE-BFC1-08002BE10318} to select that key
7. In the right hand window pane select the UpperFilters registry key and press the delete key on the keyboard Confirm with an OK
8. In the right hand window pane select the LowerFilters registry key and press the delete key on the keyboard Confirm with an OK
9. Click on the "X" in the upper right hand corner of the Registry Editor window to close it
restart the laptop and the dvd drive should start working.
HIT KUDOS IF THIS WORKS OUT..!!!

My CD/DVD drive is missing.

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