My cd/dvd drive is suddenly stop working

can anybody help me diagnose my cd/dvd rom drive that is not loading cd or dvd that i put in it. thanks

Try this:
http://support.microsoft.com/kb/314060
If the autofix does not work post back with a bit more information likle your model of laptop and Windows version.

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    Signature:
    HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
    HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
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    HP Photosmart 7520 AIO
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    **Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
    Intelligence is God given; Wisdom is the sum of our mistakes!
    I am not an HP employee.

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    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
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com.apple.filesystems.smbfs     1.8.4 com.apple.driver.AudioAUUC     1.60 com.apple.driver.AppleHDA     2.3.7fc4 com.apple.driver.AppleMikeyHIDDriver     122 com.apple.driver.AGPM     100.12.87 com.apple.driver.AppleHWSensor     1.9.5d0 com.apple.driver.AppleUpstreamUserClient     3.5.10 com.apple.kext.AMDFramebuffer     8.1.2 com.apple.driver.AppleMikeyDriver     2.3.7fc4 com.apple.driver.ACPI_SMC_PlatformPlugin     1.0.0 com.apple.driver.AppleLPC     1.6.0 com.apple.driver.AppleBacklight     170.2.5 com.apple.driver.AppleMCCSControl     1.1.11 com.apple.ATIRadeonX2000     8.1.2 com.apple.iokit.IOUserEthernet     1.0.0d1 com.apple.iokit.IOBluetoothSerialManager     4.1.4f2 com.apple.Dont_Steal_Mac_OS_X     7.0.0 com.apple.driver.ApplePolicyControl     3.4.5 com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport     4.1.4f2 com.apple.filesystems.autofs     3.0 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless     1.0.0d1 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib     1.0.0d1 com.apple.BootCache     34 com.apple.driver.AppleIRController     320.15 com.apple.iokit.SCSITaskUserClient     3.5.5 com.apple.driver.AppleUSBCardReader     3.1.7 com.apple.driver.XsanFilter     404 com.apple.iokit.IOAHCIBlockStorage     2.3.1 com.apple.driver.AppleUSBHub     5.5.5 com.apple.driver.AppleFWOHCI     4.9.6 com.apple.driver.AirPort.Atheros40     600.72.2 com.apple.driver.AppleRTC     1.5 com.apple.driver.AppleAHCIPort     2.5.2 com.apple.nvenet     2.0.19 com.apple.driver.AppleUSBEHCI     5.5.0 com.apple.driver.AppleUSBOHCI     5.2.5 com.apple.driver.AppleEFINVRAM     1.7 com.apple.driver.AppleHPET     1.8 com.apple.driver.AppleACPIButtons     1.7 com.apple.driver.AppleSMBIOS     1.9 com.apple.driver.AppleACPIEC     1.7 com.apple.driver.AppleAPIC     1.6 com.apple.driver.AppleIntelCPUPowerManagementClient     196.0.0 com.apple.nke.applicationfirewall     4.0.39 com.apple.security.quarantine     2.1 com.apple.driver.AppleIntelCPUPowerManagement     196.0.0 com.apple.driver.DspFuncLib     2.3.7fc4 com.apple.iokit.IOAudioFamily     1.8.9fc11 com.apple.kext.OSvKernDSPLib     1.6 com.apple.driver.IOPlatformPluginLegacy     1.0.0 com.apple.driver.AppleSMBusPCI     1.0.11d0 com.apple.driver.IOPlatformPluginFamily     5.3.0d51 com.apple.driver.AppleBacklightExpert     1.0.4 com.apple.driver.AppleSMBusController     1.0.11d0 com.apple.kext.AMD4600Controller     8.1.2 com.apple.kext.AMDSupport     8.1.2 com.apple.iokit.IOSurface     86.0.4 com.apple.iokit.IOSerialFamily     10.0.6 com.apple.iokit.IOBluetoothFamily     4.1.4f2 com.apple.driver.AppleGraphicsControl     3.4.5 com.apple.iokit.IONDRVSupport     2.3.7 com.apple.iokit.AppleBluetoothHCIControllerUSBTransport     4.1.4f2 com.apple.kext.triggers     1.0 com.apple.iokit.IOFireWireIP     2.2.5 com.apple.driver.AppleSMC     3.1.4d2 com.apple.driver.AppleHDAController     2.3.7fc4 com.apple.iokit.IOGraphicsFamily     2.3.7 com.apple.iokit.IOHDAFamily     2.3.7fc4 com.apple.iokit.IOUSBHIDDriver     5.2.5 com.apple.iokit.IOSCSIMultimediaCommandsDevice     3.5.5 com.apple.iokit.IOBDStorageFamily     1.7 com.apple.iokit.IODVDStorageFamily     1.7.1 com.apple.iokit.IOCDStorageFamily     1.7.1 com.apple.iokit.IOSCSIBlockCommandsDevice     3.5.5 com.apple.iokit.IOUSBMassStorageClass     3.5.1 com.apple.driver.AppleUSBMergeNub     5.5.5 com.apple.driver.AppleUSBComposite     5.2.5 com.apple.iokit.IOAHCISerialATAPI     2.5.1 com.apple.iokit.IOSCSIArchitectureModelFamily     3.5.5 com.apple.iokit.IOUSBUserClient     5.5.5 com.apple.iokit.IOFireWireFamily     4.5.5 com.apple.iokit.IO80211Family     530.4 com.apple.iokit.IOAHCIFamily     2.3.1 com.apple.iokit.IONetworkingFamily     3.0 com.apple.iokit.IOUSBFamily     5.6.0 com.apple.driver.NVSMU     2.2.9 com.apple.driver.AppleEFIRuntime     1.7 com.apple.iokit.IOHIDFamily     1.8.1 com.apple.iokit.IOSMBusFamily     1.1 com.apple.security.sandbox     220.3 com.apple.kext.AppleMatch     1.0.0d1 com.apple.security.TMSafetyNet     7 com.apple.driver.DiskImages     345 com.apple.iokit.IOStorageFamily     1.8 com.apple.driver.AppleKeyStore     28.21 com.apple.driver.AppleACPIPlatform     1.7 com.apple.iokit.IOPCIFamily     2.7.3 com.apple.iokit.IOACPIFamily     1.4 com.apple.kec.corecrypto     1.0 Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.53f13 Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631 Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631 AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.72.0-P2P Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports Network Service: Ethernet, Ethernet, en0 Network Service: AirPort, AirPort, en1 Serial ATA Device: Hitachi HDE721010SLA330, 1 TB Serial ATA Device: HL-DT-ST DVDRW  GA11N USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0x24400000 / 2 USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 2 USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 4 USB Device: USB Keyboard, 0x04f2  (Chicony Electronics Co., Ltd.), 0x0111, 0x04300000 / 3 USB Device: Microsoft Notebook Optical Mouse with Tilt Wheel, 0x045e  (Microsoft Corporation), 0x00d2, 0x04100000 / 2 USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2 USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x06110000 / 3

    That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:
    A stale or corrupt kernel cache
    A damaged OS X installation
    A fault in a peripheral device, if any
    Corrupt non-volatile memory (NVRAM)
    An internal hardware fault (including incompatible memory)
    An obscure bug in OS X
    You may already have ruled out some of these.
    Rule out #1 by booting in safe mode and then rebooting as usual. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
    You can rule out #2 and #3 by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation (after erasing the startup volume) may solve a problem that isn't solved by reinstalling in place, without erasing.
    Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it.
    If your model has user-replaceable memory, and you've upgraded the memory modules, reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications for your model. Memory that is either slower or faster than specified may be incompatible.
    The Apple Hardware Test or Apple Diagnostics, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test.
    In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve booting from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.
    Connecting more than one display is another reported trigger for OS X bugs.
    If your system is not fully up to date, running Software Update might get you a bug fix.
    In rare cases, a malformed network packet from a defective router or other network device can cause panics. Such packets could also be sent deliberately by a skillful attacker. This possibility is something to consider if you run a public server that might be the target of such an attack.
    If none of the above applies, make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.
    Print the first page of the panic report and bring it with you.
    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you know how to restore, and you have at least  two independent backups.) Don’t erase the recovery partition, if present.
    Keeping your confidential data secure during hardware repair
    *An SSD doesn't need to be zeroed.

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