My cd/dvd drive won't read

For Easter my husband purchased a new program for my computer. I put the cd in and tried to install the product but once I opened the cd drive and inserted the cd it would not auto prompt. I went to My Computer and tried to run the cd from there. I clicked on the drive there and it sounded like it was starting run, but after a few moments the drive auto ejected and I received a pop up that told me I needed to insert a cd/dvd. I am not exactly sure what to do. I have restarted the computer and that did not help. I found an answer that told me to uninstall my drive then shut down my computer and restart. Then it should work. I am a little worried about loosing information on my computer. This will not affect anything else will it?

No this will not delete any personal information, just the cd/dvd driver. Another way of doing it is just got to www.hp.com and put your product number in the search bar and select drivers. Then select cd dvd driver, and simply download it. But is this the only disc the cd dvd rom will not read?
Although I am an HP employee, I am speaking for myself and not for HP.
...Click on Kudos if my reply was helpful and answered your question...

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I had exactly the same problem with my Macbook, again from the UK. Really weird though as would intermittantly read DVD film's which worked fine previously.
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Message Edited by zoltanthegypsy on 04-19-2009 05:05 PM
Message Edited by zoltanthegypsy on 04-20-2009 09:52 AM
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Message Edited by zoltanthegypsy on 04-19-2009 05:05 PM
Message Edited by zoltanthegypsy on 04-20-2009 09:52 AM
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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http://docs.info.apple.com/article.html?artnum=2238

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