My cd/dvd rom is not recognizing the cd or dvd. it makes it impossible to run my backups.

hi im having big problems with my cd./dvd rom. its not recognizing that i put a blank cd or dvd in when i run my backups. any help would be greatly appreciated. i have a notebook presario cq61-411wm with win 7 64 premium os. the windows security center keeps telling me to put in a blank dvd and i do, to no change in response from the pc. help

Hi,
For this issue,I would like to know if we can access or see the file in the DVD.
Did you receive the error message？
I suggest you check the Device Manager to see if the device is marked with a yellow exclamation point.
Meanwhile,please use the CD/DVD troubleshooter tool ,which can automatically find and fix some problems with CD/DVD.
http://go.microsoft.com/?linkid=9840807
Hope this helps.
Regards,
Kelvin hsu
TechNet Community Support

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Your support page is here : http://support.toshiba.com/support/modelHome?freeText=3132880
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Fact is that the CD/DVD drives eject function should functions no matter what OS was installed on your notebook. It has nothing to do with your software on the HDD.
So I wonder why the eject button works with Vista and not with preinstalled XP OS ?:|
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