My cd tray will not open

My cd tray will not open the only way I can open it is by using the terminal commands "drutil open" and "drutil close"

Is there a disc in the drive?
Are you saying depressing (for several seconds) the F12 key does not open the drive?
You can add an Eject Item to the Menu Bar
    1.     Open a Finder window  and navigate to /System/Library/Core Services/ Menu Extras.
    2.     Double-click the Eject.menu item  in the Menu Extras folder.
The Eject menu item will be added to your Mac’s menu bar. It will have the eject icon, which is a chevron with a line below it. If you click on the Eject menu item, it will display all of the CD/DVD drives attached to your Mac, and provide the option to ‘Open’ or ‘Close’ each drive, depending on its current state.
 Cheers, Tom

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