My CDs will not load. They only pop out.

This is a new problem. I try to inject a CD and it will only bounce back out. Any suggestions?

Just to add my thoughts about the install disks:
All Macs did come with install disks in the box (except for the brand new Macs with Lion pre-installed) and, you may need them at some point to reinstall, run AHT (hardware test), or simply wipe and install in order to sell it. So, aside from what you decide on re. your media drive, I'd call Apple and ask for replacement disks - you'll need to give them your serial number and they'll send you disks for a nominal charge.
My suggestion re. the drive: buy an external - less finicky and probably less expensive.

Similar Messages

I have an issue with Acrobat, after a few uses, the program will not load, the only way to fix it is to completely uninstall the CS suite wipe the drive and reinstall the software, then after a few uses it stops working, how do i fix this?

after a few uses, the program will not load, the only way to fix it is to completely uninstall the CS suite wipe the drive and reinstall the software, then after a few uses it stops working, how do i fix this?

Not sure of an answer to your basic question, but it may be that you can run a repair (on Windows --> Control Panel>Programs & Features and run the repair on Acrobat). If that fixes the issue, at least temporarily, at least you will not be reinstalling everything -- a real pain.
Next, open Acrobat and go to the Help to run the updates and be sure you are current. On some OSs, the updates are critical.

All of a sudden my CDs will not load into my iTunes ...

I just recently noticed that cds will not load into my library, nor will iTunes prompt me to play them when inserted. You can hear the machine plunking along as if trying to read it, then it will automatically eject. What gives? Have not had this problem before...I am running iTunes 9 on a iMac with OS 10.4. thanks.

Hey aj5c,
Let's see if resetting Safari helps the issue:
Safari 6 (OS X Mountain Lion): Reset Safari
http://support.apple.com/kb/PH11914
For best results, make sure all of the options are checked.
Thanks,
Matt M.

Cds will not load on MacBook

CDs of any kind will not load. After about 10 seconds, they are ejected. The CD icon never shows up on the desktop, and I have this machine configured to show CDs, if loaded. I have resorted to using an air-duster aimed at the slot to see it it is a dust problem, but no improvement. I have never used a cleaning disk as I understand they can do more harm than good. Is there any way to verify if the optical drive needs replacement? Full particulars on my MacBook follow.
Model Name: MacBook
Model Identifier: MacBook3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 1 GB
Bus Speed: 800 MHz
Boot ROM Version: MB31.008E.B02
SMC Version (system): 1.24f3
Serial Number (system): W8748*Z62
Hardware UUID: BF8BD338-C435-58C8-8BE9-8C271A419DA0
<Serial Number Edited by Host>

Sorry, no idea. I'm just a wanderer from the desktop fora. If the computer is out of warranty you could investigate doing it yourself. Start at www.macsales.com where you can get an idea as to component parts, and they also have instruction videos for many jobs.
Before you give up, read the following since I have memories of perhaps optical drives being part of them:
[Resetting PowerBook and iBook Power Management Unit (PMU)|http://support.apple.com/kb/HT1431]
[Apple Portables: Resetting the System Management Controller (SMC)|http://support.apple.com/kb/HT1411]
Since neither CDs nor DVDs are being recognized it could be something else potentially cleared up by resetting hardware (as above).
Message was edited by: Limnos

Adobe flash will not load - gives only a black screen

For all the (3) users on this computer.   For most browsers (Safari, Chrome, Firefox) The browser window goes 100% BLACK when a flash program link is opened and most of the time the cursor / Pointer freezes (occasionally disappears and all keyboard actions are blocked. Have to force quit or kill the box with the power key (which always bothers me.) No Adobe links work directly via the link in mail or in browser. Symptom in Mail is either the original window goes BLACK or a separate window opens in Black.
Current OS X 10.9.3 (13D65), Memory 4GB on 2.4 GHz Intel core i7 in MacBook Pro 15" Late 2011.
Relevant?? Items:
1.     The Adobe company checking device says Flash is not loaded. I have had flash 9, 10, 11, 12, & 13 working before the latest of   OS X upgrades were made.
2.     An aside, I recently (4 months ago) used a MacKeeper app. Today (not used except for information gathering) the "System Scan says my ProtectMac anti-virus is active and no security problems noted. Also noted was "Serious" issue relating to one of 128 issues (474.3 MB of 'junk' files-36.9 MB in 'Logs", 437.4 MB in Caches.) "Performance" listed as 'Fast.' No action is taken and System Scan app closed.
3.     I seem to have lost my copy of Flash 13 in the Applications folder and the install file tries to load "AdobeFlashPlayerInstaller_14_ltrosxd_aaa_aih.dmg"
This makes sense as to item 1. above.
4.      Another user loaded adobe flash 11 from a download file called, "AdobeFlashPlayerInstaller_11au_ltrosxd_aaa_aih.dmg." I do not understand the meaning of the part of the file name that reads "_11au_" as it seem to differ from other downloads for "_11eu_". Additionally the copy retained is filed in history and had only the user permissions of one user. Also that copy _11au_ has no mention of Browser Type in the name description of the .dmg file; but the "_11eu_" does mention Safari browser.   Since it was from July 8, 2013 I assume it doesn't matter and it should have been superseded by Flash 12 OSX. Mentioned here only for interest. Also, It may have been saved on this computer in case of rebuild for another user on the home network running 13" MacBook Pro 10.6 Leopard.
5. Attempts to reload Flash 13 from 'AdobeFlashPlayerInstaller_13au_ltrosxd_aaa_aih.dmg' as the "Adobe Flash Player Installer" connects to the latest version not yet installed and keeps downloading the Flash 14, which fails and locks up the browser.
6.     The download from get,Adobe.com starts out O.K. After the installer file.dmg completes well, Step 2. is to open it, that, too, works well with an open window of a mounted device on the desktop. The next step is to double-click the icon. That only works so far. A window opens and it has a progress thermometer but it never downloads any product and the link is declared "unavailable" immediately. Refuses to load and will not always give the pointer back or let the browser continue.
7.     While creating this 'Summary' something changed. Using Spotlight I found a different version of Flash Installer on my Mac. I clicked it to go to the Black screen after installer download competes and got a totally different response. I was set to take snapshots of the windows as they progressed. The ".dmg" Icon on the desktop changed from default plain white disk to the red "Flash Player" I had not seen for last 40 days.
Pic 1.     Pic 2.
Pic 1. is the desktop device icon.
Pic 2. is the Installer.
Pic 3. is the Acceptance popup. ~~Note: This popup shows a backwards rev dated March 4, 2012! today is 10 July, 2014.
Flash Player 11.6 is installing after acceptance of License.
Everything went normally and loaded but I cannot test it as all browsers were closed.

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Firefox will not load wanted/allowed pop up windows, a new window will open, but nothing loads.

Firefox will not properly load wanted pop up windows from allowed site. It will allow the pop up to open, however nothing loads, it is just a blank window. I have not always had this problem and have not changed any settings to cause this. After the problem started I upgraded to version 3.6.7, cleared all recent history, and turned off pop up blockers. No change.
== This happened ==
Every time Firefox opened
== About a week ago

THESoLUTION is here :-) right...
1. you must go to control panel>programs>un-install programs
2. find any versions of java and un-install them (in my case i had something called 'kiwee'.
3. un install and voila!
This solved my problem anyway , apologies if this is not your issue

Creative Suite programs will not load. Keeps popping up that I need to purchase, when I already have

I can not load any of my creative suite programs. A window pops up wanting me to buy the software, which I already have

click help>activate and enter your serial number.

Will not load sites-only code

In about the last month, possibly coinciding with the 10.02 update, Firefox will frequently refuse to completely load websites. This does not leave an error message but a page of code is loaded instead. I have attempted EVERY method for fixing similar bugs but nothing fixes the problem.

Hi,
Please check if this happens in [https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode]
[http://kb.mozillazine.org/Problematic_extensions Problematic Extensions]
[https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes]
[http://support.mozilla.com/en-US/kb/Uninstalling+add-ons Uninstalling Add-ons]
[http://kb.mozillazine.org/Uninstalling_toolbars Uninstalling Toolbars]

I have a 2009 mac book pro. CDs will not load in OSX - however it will load CDs in Win 7 via bootcamp. Same with any CD or DVD. Any ideas on what is wrong?

I have a 2009 mac book pro running 10.6.8. I also use win 7 via boot camp. I can load CDs and DVDs fine, when booted onto win 7 but cannot get the same dvds or cds loaded when running OSX. So, I'm having to reboot to win 7, every time I want to import a CD into my itunes library - I load the disc in win 7, then reboot back to osx in order to import the CD into my itunes library (which i have on my OSX side). When running OSX, everytime I try to load any CD or DVD, the drive shoots the disc right out. Any ideas? Thanks in advance.

Apple Portables: Troubleshooting the slot load optical disc drive

Videos Will Not Load - 'HTTPS:' only valid workaround on certain sites

Windows 7, 32-bit
Firefox 12, 32-bit
Flash Player Version 11.2.202.235
I'm unable to load videos from many sites right now, and I've done everything else I can possibly think to do except ask for help here. The problem started spontaneously. Nothing seems to have been added to cause this, as it literally happened overnight (possibly during the day, as I have the recollection of running into error messages suddenly, and them never stopping), and even if it had, a system restore should have resolved the issue. It didn't. I've tried all of the following, none of which helped:
-System Restored to Well Before the problem occured.
-Uninstalled Firefox.
-Upgraded to latest version of Firefox.
-All add-ons disabled.
-Uninstalled Flash Player
-Upgraded to most recent version of Flash Player.
-Drivers are up to date.
-Ran through all of Adobe's Troubleshooting options.
There shouldn't be any issue with an ad-blocker, as I don't believe I have one, and even if I did, for it to work perfectly one minute, then stop the next is absurd. Nothing changed with my PC-Cillin virus scanner. I even disabled internet protection completely, yet it changed nothing.
PROBLEM MANIFESTATIONS:
Youtube:
HTTPS Server: Plays all videos & components just fine.
Regular Server:
If an ad preceedes it, the ad never loads, and the skip button can never be pressed.
Can play videos without an ad preceeding it, but cannot load Closed Captions or Annotations (which has a symbol next to the button).
Despite never loading the ad, it lists the file's name, and clicking on it will take me to the ad's own youtube link, which plays fine. That also tells me Youtube's ads are on-site, so where's the breakdown occuring in getting an ad to load?
ORIGINALLY, when this manifested weeks back, Youtube spat out an "Error Loading Video. Please try again later." message. That stopped after about 2 weeks, now it gets to the point where it realizes it needs to load an Ad, but won't.
IGN.com:
HTTPS Server: Plays videos fine.
Regular Server: Perpetual loading ring.
*: Some other sites never load the video or stream at all, even on a Secure Server. The video container is completely empty (Whereas on Youtube it realizes it needs to load an ad, but doesn't).
I'd like to fix this instead of having to switch browsers, but what am I to do? Nobody's been able to offer a solution, and everything I've tried has failed. I see no legitimate cause for this either. What Flash Player problem could survive a system restore and reinstallation of my browser and flash player?
Your time and assistance mean a lot to me. Thank you for any help you can give me with this frustrating issue,
- Jini

Since Chrome is working, then there's something going wrong with your IE and Firefox installs of Flash Player. Could you tell me what files you have in the C:\Windows\System32\Macromed\Flash folder?
You might want to give a clean install a shot:
How do I do a clean install of Flash Player?
Then for IE issues, follow it up with the steps in:
Enabling Flash Player in Internet Explorer 9

Cds will not load on itunes

when i put a cd into my computer the cd doesnt load up on itunes, i have run a diagnotics test on my cd drive and it says " no audio cd found" even though there IS a cd in the drive??? and i dont know if something has happened to my optical drive when i upgraded to the latest version 10 of itunes??? i have looked through the apple support pages but cannot find anything and the fix it tool on microsoft doesnt load up, any suggestions please?

Did you follow the instruction in the page you came from? (link at top of this thread).
What part did not work?

CDs will not load

The slot drive on my iMac Intel running OS10.6.8 rejects CDs with data on them, but accepts DVDs and blank CD-Rs. So the setup CD for my new Canon printer (which is accepted by my iBook) cannot be entered into the computer. Can anyone advise me what if anything can be done about this?

Reset your PRAM and try again?
Resetting your Mac's PRAM and NVRAM
Then if CD's are still not reading, contact your local AASP.
Apple - Support - iMac - Service FAQ

Ebay auction images will not load, only happens in FF

in the actual listing for an item, the ebay hosted pictures (the ones that show on the top left of the screen), will not load. they will just say "image not availabe". all other images load, be it the thumbnail images when looking thru searched listings or the sellers own hosted images. I do not have this problem with any other sites.
if I use IE, the images load. so, its some sort of Firefox issue. I am on the latest (12.0).
I do have NoScript, Ad-Block Plus, FoxReplace and Menu Editor add-ons, but none of these are casuing the issue. I looked to see if anything may of been blocked, but there is nothing ebay related that has been blocked since this has been starting.

Duplicate Thread LOCK please
* Continue here - https://support.mozilla.org/en-US/questions/927454

Discs will not load

Under normal operating conditions discs will not load they eject after about five seconds.
Disc utility ,from the desktop,indicated numerous DVD permission errors which were rectified.Discs still would not load.
Starting from the install disc,which loaded,again showed DVD related permission errors and again rectified.Under normal conditions discs still would not load. No more permission errors.
Blank discs will load using Toast8 and will burn satisfactorily.
Ran extended hardware test from start up disc:clean bill of health.
Has the drive gone down? If so how can it load under above conditions?
The drive is a Matshita DVD-R UJ-846

Hi macmac1, and a warm welcome to the forums!
Tough to tell from here, but...
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
The usual reason why updates fail or mess things up, is if Permissions are not fixed before & after every update, with a reboot... you may get a partial update when the installer finds it doesn't have Permissions to change one obscure little part of the OS, leaving you with a mix of OS versions.
Some people get away without Repairing Permissions for years, some for only days.
If Permissions are wrong before applying an update, you could get mixed OS versions, if Directory is the slightest messed up, who knows!
If many Permission are repaired, or any Directory errors are found, you may need to re-apply some the latest/biggest updates.
May even need to do an Archive and Install if you have room on the HD, but saves all your files and gives a new OS...
http://docs.info.apple.com/article.html?artnum=107120
I only use Software Update to see what is needed, then get them for real via...
http://www.apple.com/support/downloads/
That way I can wait a week or so, check the forums for potential problems, and get Permissions & such in order before installing.
If all the above fail, it appears to be time for an Archive & Install, which gives you a new OS, but can preserve all your files, pics, music, settings, etc., as long as you have plenty of free disk space...
http://docs.info.apple.com/article.html?artnum=107120

Safari will not load webpages

Safari will not load web pages. The browser hangs and stops loading completel and will not connect to the internet, even though I am perfectly connected to wifi...so I know it's not the wifi that's a problem. I have looked through multiple forums for troubleshooting safari to no avail.
I know for a fact that the problem lies within safari SOMEWHERE, and since the only way for me to connect to the internet is through safari (i'm on a school network that doesn't allow me to connect to any other web browsers), I can't run any updates, reinstall safari, download any programs, etc.
I'm totally stuck in a rut and I don't know what to do...help!

Launch the Terminal application and copy or drag -- don't type -- the line below into the window:
curl -I http://www.apple.com
Press return. You should get several lines of output below what you entered, starting with this:
HTTP/1.1 200 OK
Is that what you get?
Safari will not load webpages
I figured out a way to drag the link into the terminal application, and I did get lines of output starting with HTTP/1.1 200 OK

My CDs will not load. They only pop out.

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