My character styles have disappeared

About a week and a half ago, my character styles completely disappeared. They're fine in InDesign, but in InCopy they're just *gone.*
This is what the paragraph styles palette looks like:
http://img.photobucket.com/albums/v698/lastmidnight/grafstyles.jpg
This is what the character styles palette looks like:
http://img.photobucket.com/albums/v698/lastmidnight/charstyles.jpg
Our IT people are stumped. They reinstalled the software to no effect. Does anyone know what could have possibly caused this? Nobody else on the network is having the same problem.
Thanks in advance for any insight you all might be able to give. Please let me know what other information you need to diagnose this.    
Much obliged,
Jen Rubio

Looks like corrupt preferences.
This is for InDesign but the process for resetting them in InCopy is the same...and no, reinstalling won't do a thing.
http://forums.adobe.com/thread/526990
Bob

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