My children both have a ipod touch, we just recently added a itunes card, and now when we go to purchase a app a screen pops up and says "security info" but only has the option to click "submit" or recovery email address, which i do but no luck??
everything was working fine until we added a new itunes card, also, we are able to watch youtube, internet, but just not able to download anything from the app store due to this "security info" page.. someone please help my children want to use their new itunes cards.. thank's
Honesty just send it to Apple or take it into a Apple store, it may seem like a pain but its worth it plus you wouldnt want to damage it farther.
Similar Messages
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I curently have credit on my itunes account. However when I try to purchase an app, it keeps asking me to update billing info. Why is this when I have credit ?
To purchase from iTunes you are required to fill in an address section under the billing info. You don't have to put in a credit card, just a name and address, so that iTunes can send you receipts later.
I had to do this when I first started buying things from iTunes, you just go to Account>Billing Address> Edit
Niels -
I have an Ipod touch. Since this morning I am not able to open any of my purchased apps. The screen briefly flashes but the apps don't start. Can anyone help?
- Try resetting the iPod. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Then download/install new app.
- iOS: Troubleshooting applications purchased from the App Store -
Brand new Mac, had to erase drive through disk utility as time machine back up failed on initial setup, USB cable popped out Now can only access disk utility as won't load to log in screen. The only has the option in disc utility is to re-install Mountain Lion which my Mac won't allow or loading another time machine back up but after an hour of it processing, that didn't resolve the issue either! The time machine back up is the latest back up of my Mac Book Pro which was using OS X Maverix. I'm guessing I'm going to have to take my Mac to the store but that would be a hassle so does anyone have any ideas?
Follow this guide using another Mac.
Insert your newly created Mavericks USB into you Mac, press the power button and then hold down 'option,' until it gives you an option to boot from the USB. You will then be able to erase the internal disk with Disk Utility and reinstall Mavericks straight after.
After that you should be able to use Migration Assistant to restore your applications and user data. -
Greetings, I have an iPod Touch, that I recently tried to access the apps store. I can't enter my password, due to not being able to switch the keyboard to lower case letters. I tapped on the arrow up button, and it makes a click sound, but the letters do not change. Am I doing something wrong?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
i have an ipod touch 5th gen. i first loaded itunes on a windows 7 64 bit machine. i then got a new windows 8 64 bit machine but itunes will not load on it. i keep getting 2503 & 2502 errors. some apple software loaded, but it will not let me uninstall it from the machine. any thoughts, about how to get itunes to run on my machine?
Try:
Trouble installing iTunes or QuickTime for Windows
Next try posting in the iTunes forum -
Site admin "Order on behalf" set to no but everyone has the option
Site admin "Order on behalf" set to no but everyone has the option
My site admin setting has "Order on behalf" set to no and yet everyone seems to have the option. I have looked at the Org. units and they don't seem to have any roles or permission that force it. When I look at "Anybody" it appears to have "order on behalf" set for only 3 users. Can anyone suggest what I should look at that is causing this option to be set somewhat globally rather than for certain Org. units?HI Joe,
By setting the permissions for the Anyone Role, you have given "anyone" or all people in that instance the ability to "order on behalf" of those 3 individual people. Thus, providing the Order on Behalf Tab in MyServices to be seen by all.
For the opposite use case - to only allow those 3 individuals to see the Order on Behalf Tab in MyServices and have permissions to "order on behalf" of anyone the following can be done:
1. Create a Custom Role
2. Add the 3 indi -
My ipod touch 4g just updates today on itunes and the update caused more trouble than good for me. My ipod will no longer show me the battery percentage in the top right hand corner and I am not allowed to drag other applications to the bottom panel. Also my itunes doesn't allow "enable disk use" anymore. Can anyone help? My ipod now says that it's the 4.3.4 version
- Unjailbroken iPod never showed % battery. Just the icon.
- Unjailbroken iPod Touches never had a disk mode.
- What happens when you try to drag a wiggling app to a empty space in the bottom? Does it move and snap back? -
I have an iphone 4. I recently updated to IOS 7. Now when I am talking on a call, the mute or speaker button will activate. Very frustrating...help. How do I turn it off?
My iPhone 4 has the same problem. Other people I know have similar issues. Other threads in the forum have commented that there could be a problem with the screen proximity sensor that is triggered by your ear being near or touching the on-screen mute or speaker button. They claim that an external case or a screen protector could cause the proximity sensor to malfunction, or possibly the screen needs to be cleaned. I tried putting a non-conductive thin cover over the phone, and it did not help. In my opinion, the phone works as designed. Other than switching to another brand phone or Apple fixing it with a functional iOS update versus a pretty iOS update, I've only found one solution, which is to use a headphone/microphone or a hands-free device. Of course, using a headphone/microphone is often inconvenient.
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Today i updated my i phone 4 to new update IOS 5.1 and now when incoming calls are coming in my phone is not ringing and i have no click noises on my keypad.Even though i have been into my settings to check if on. can anyone help?
Have you checked your sound prefs after you updated the OS? It's possible they got changed during the update.
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I have a problem with my blackberry 9360, I bought it last 2months, and now when I use video camera or camera I saw a red and blue line. Can someone help me with this issue?
Hello zukafu,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Thank you
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)! -
I'm having problems with my iPad I downloaded I downloaded pro for two dollars and now when I try to download other apps in the app store it wAnts to kno my personal card info on free items and won't let me download items I already erase the I downloadeder pro but I don't kno way to do?
Also, when I go on to safari, another alert pops up that safari cannot verify the identity of the website, anything that I type in to as common as google.com. It gives me 3 options to either cancel, look at details, and continue. I've looked at the details of the website of Google and it is legitimate the site. Any help?
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I updated Firefox and now, when I select File, Send Link, a dialog box pops up asking me to establish a new account before I can send the link via email. I use Outlook, so how do I avoid setting up some new account and yet am able to send the link via Outlook?
I have a feeling it may have something to do with HotMail.com.My Error: I found out that it was Mozilla Thunderbird that was causing the problem. I uninstalled it and the problem went away.
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I have 2 ipod touch 3rd generation. Cannot connect to my wifi. One will connect on and off to my neighbor's unsecure wifi but neither will connect to my secured wifi. All my wireless computers connect plus my Ipad connects. They did connect at one time but haven't used them for anything but audio books which connect through Itunes on my computer. It shows my secured network name. When I originally connected them it was another rather with other security but since then I have bought new equipment. My Ipad and my printers just automatically connect. I have put in the Ip information plus but still no luck.
Try :
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
I recently changed the password for my itunes and now when i try to log into my itunes on my iphone it says my password is invalid. How can I change the email address on my iphone so that it is the correct one?
1) I downloaded a free game app that works with Game Center...Run, Run, Chicken v.1.1
2) I opened the app, then closed it. When I opened it again, it asked me if I wanted to use an existing account or create a new account for Game Center. I chose to use an existing account.
3) I entered my e-mail address (in my case, my Apple ID) and password.
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5) Then I went right to the terms and conditions page, and upon acceptance, I got to the Game Center set up. I completed the set up.
6) When I opened the Game Center app on my iPhone, I was able to get into Game Center without any sign in problems.
This was in a different post, and worked for me
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