My Cloud applications manager quit and I can"t get updates.
My Cloud applications manager quit and I can't get updates. Windows explorer keeps shutting it down. How do I remedy the situation.
Hi S1Nov,
I would try
- Restart the computer
- Try getting the updates with all applications closed except the Adobe Application Manager
- If issue persists try closing applications in the system tray by right clicking on their icons and choosing Close or Quit and then applying the updates again.
-Dave
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I have a 2009 imac model with the osx with latest updates to 10.5.8.... and I can not get more upgrades ...
I need to upgrade to 10.6.7 or later in order to buy osx lion....
what can I do...??
thanks
petohttp://store.apple.com/us/product/MC573Z/A
or the family pack of 5 licenses
http://store.apple.com/us/product/MC574Z/A
Buy it quick, as many feel that when Mountain Lion comes out SL disks will go to the secondary market at more than $29 for single or $49 for family-pack
Make a good backup first, preferably a clone, as you may need it if the upgrade does fail. -
Application manager quits and so does CC on Mac.
Hi
I can't sign in to creative cloud. It just quites and the icon disapears from the icon bar at the top. Also If I try and open one of my apps I get AAM quits unexpectedly. This has only just started happening and have been using CC and my apps fine for ages.
Error info:
Process: PDApp [39921]
Path: /Library/Application Support/Adobe/*/PDApp.app/Contents/MacOS/PDApp
Identifier: com.adobe.PDApp
Version: 7.0.0.427 (7.0.0.427)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: PDApp [39921]
User ID: 501
Date/Time: 2014-03-12 22:33:25.955 +0000
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: 29A32975-D81D-AE9C-4576-88BF399B8E23
Sleep/Wake UUID: 3F7202B1-C5BC-4F59-8CC1-26DE600E82E1
Crashed Thread: 16
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSXMLDocument initWithXMLString:options:error:]: nil argument'
Application Specific Backtrace 1:
0 CoreFoundation 0x92cbd471 __raiseError + 193
1 libobjc.A.dylib 0x91e20091 objc_exception_throw + 162
2 CoreFoundation 0x92cbd38b +[NSException raise:format:] + 139
3 Foundation 0x99446af1 -[NSXMLDocument initWithXMLString:options:error:] + 97
4 IMSLib.dylib 0x0e047c7a IMS_deregisterClientFromGroup + 170202
5 IMSLib.dylib 0x0e02fe08 IMS_deregisterClientFromGroup + 72296
6 IMSLib.dylib 0x0e0303b7 IMS_deregisterClientFromGroup + 73751
7 IMSLib.dylib 0x0e04309b IMS_deregisterClientFromGroup + 150779
8 IMSLib.dylib 0x0e039507 IMS_deregisterClientFromGroup + 110951
9 IMSLib.dylib 0x0e0296f3 IMS_deregisterClientFromGroup + 45907
10 libsystem_pthread.dylib 0x958875fb _pthread_body + 144
11 libsystem_pthread.dylib 0x95887485 _pthread_struct_init + 0
12 libsystem_pthread.dylib 0x9588ccf2 thread_start + 34
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x93d50f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x93d5016c mach_msg + 68
2 com.apple.CoreFoundation 0x92bced29 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x92bce301 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x92bcdb1a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x92bcd97b CFRunLoopRunInMode + 123
6 com.apple.HIToolbox 0x9a8b2b7d RunCurrentEventLoopInMode + 259
7 com.apple.HIToolbox 0x9a8b2902 ReceiveNextEventCommon + 526
8 com.apple.HIToolbox 0x9a8b26dd _BlockUntilNextEventMatchingListInModeWithFilter + 92
9 com.apple.AppKit 0x911ca389 _DPSNextEvent + 1602
10 com.apple.AppKit 0x911c98b0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
11 com.apple.AppKit 0x911bc19c -[NSApplication run] + 727
12 com.apple.AppKit 0x911a5038 NSApplicationMain + 1165
13 com.adobe.PDApp 0x00006ed8 0x1000 + 24280
14 com.adobe.PDApp 0x00002c85 0x1000 + 7301
Thread 1:
0 libsystem_kernel.dylib 0x93d56046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x95888dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9588ccce start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x93d56992 kevent64 + 10
1 libdispatch.dylib 0x939a48ad _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x939a4546 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x93d56046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x95888dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9588ccce start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x93d56046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x95888dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9588ccce start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x93d56046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x95888dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9588ccce start_wqthread + 30
Thread 6:
0 libsystem_kernel.dylib 0x93d557ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95889d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x9588bbd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x0617489f APXGetHostAPI + 2633967
4 com.adobe.ape.engine 0x05f05d9f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x0617498e APXGetHostAPI + 2634206
6 com.adobe.ape.engine 0x061749f7 APXGetHostAPI + 2634311
7 com.adobe.ape.engine 0x06174b16 APXGetHostAPI + 2634598
8 libsystem_pthread.dylib 0x958875fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95887485 _pthread_start + 130
10 libsystem_pthread.dylib 0x9588ccf2 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x93d557ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95889d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x9588bbd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x0617489f APXGetHostAPI + 2633967
4 com.adobe.ape.engine 0x05f05d9f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x0617498e APXGetHostAPI + 2634206
6 com.adobe.ape.engine 0x061749f7 APXGetHostAPI + 2634311
7 com.adobe.ape.engine 0x06174b16 APXGetHostAPI + 2634598
8 libsystem_pthread.dylib 0x958875fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95887485 _pthread_start + 130
10 libsystem_pthread.dylib 0x9588ccf2 thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x93d557ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95889d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x9588bbd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x0617489f APXGetHostAPI + 2633967
4 com.adobe.ape.engine 0x05f05d9f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x0617498e APXGetHostAPI + 2634206
6 com.adobe.ape.engine 0x061749f7 APXGetHostAPI + 2634311
7 com.adobe.ape.engine 0x06174b16 APXGetHostAPI + 2634598
8 libsystem_pthread.dylib 0x958875fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95887485 _pthread_start + 130
10 libsystem_pthread.dylib 0x9588ccf2 thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x93d557ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95889d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x9588bbd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x0617489f APXGetHostAPI + 2633967
4 com.adobe.ape.engine 0x05f05d9f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x0617498e APXGetHostAPI + 2634206
6 com.adobe.ape.engine 0x061749f7 APXGetHostAPI + 2634311
7 com.adobe.ape.engine 0x06174b16 APXGetHostAPI + 2634598
8 libsystem_pthread.dylib 0x958875fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95887485 _pthread_start + 130
10 libsystem_pthread.dylib 0x9588ccf2 thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x93d557ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95889d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x9588a042 pthread_cond_timedwait_relative_np + 47
3 com.adobe.ape.engine 0x06174867 APXGetHostAPI + 2633911
4 com.adobe.ape.engine 0x0618da5e APXGetHostAPI + 2736814
5 com.adobe.ape.engine 0x0617498e APXGetHostAPI + 2634206
6 com.adobe.ape.engine 0x061749f7 APXGetHostAPI + 2634311
7 com.adobe.ape.engine 0x06174b16 APXGetHostAPI + 2634598
8 libsystem_pthread.dylib 0x958875fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95887485 _pthread_start + 130
10 libsystem_pthread.dylib 0x9588ccf2 thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x93d557ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95889d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x9588a042 pthread_cond_timedwait_relative_np + 47
3 com.adobe.ape.engine 0x06174867 APXGetHostAPI + 2633911
4 com.adobe.ape.engine 0x06302f88 APXGetHostAPI + 4265944
5 com.adobe.ape.engine 0x0617498e APXGetHostAPI + 2634206
6 com.adobe.ape.engine 0x061749f7 APXGetHostAPI + 2634311
7 com.adobe.ape.engine 0x06174b16 APXGetHostAPI + 2634598
8 libsystem_pthread.dylib 0x958875fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95887485 _pthread_start + 130
10 libsystem_pthread.dylib 0x9588ccf2 thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x93d50f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x93d5016c mach_msg + 68
2 com.apple.CoreFoundation 0x92bced29 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x92bce301 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x92bcdb1a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x92bcd97b CFRunLoopRunInMode + 123
6 com.apple.AppKit 0x91373b68 _NSEventThread + 283
7 libsystem_pthread.dylib 0x958875fb _pthread_body + 144
8 libsystem_pthread.dylib 0x95887485 _pthread_start + 130
9 libsystem_pthread.dylib 0x9588ccf2 thread_start + 34
Thread 13:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x93d50f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x93d5016c mach_msg + 68
2 com.apple.CoreFoundation 0x92bced29 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x92bce301 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x92bcdb1a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x92bcd97b CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x992cc095 +[NSURLConnection(Loader) _resourceLoadLoop:] + 381
7 com.apple.Foundation 0x992cbf0e -[NSThread main] + 45
8 com.apple.Foundation 0x992cbe66 __NSThread__main__ + 1426
9 libsystem_pthread.dylib 0x958875fb _pthread_body + 144
10 libsystem_pthread.dylib 0x95887485 _pthread_start + 130
11 libsystem_pthread.dylib 0x9588ccf2 thread_start + 34
Thread 14:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x93d55ace __select + 10
1 com.apple.CoreFoundation 0x92c1eb86 __CFSocketManager + 1158
2 libsystem_pthread.dylib 0x958875fb _pthread_body + 144
3 libsystem_pthread.dylib 0x95887485 _pthread_start + 130
4 libsystem_pthread.dylib 0x9588ccf2 thread_start + 34
Thread 15:
0 libsystem_kernel.dylib 0x93d56046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x95888dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9588ccce start_wqthread + 30
Thread 16 Crashed:
0 com.apple.CoreFoundation 0x92cbddc7 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7
1 com.apple.CoreFoundation 0x92cbd770 __raiseError + 960
2 libobjc.A.dylib 0x91e20091 objc_exception_throw + 162
3 com.apple.CoreFoundation 0x92cbd38b +[NSException raise:format:] + 139
4 com.apple.Foundation 0x99446af1 -[NSXMLDocument initWithXMLString:options:error:] + 97
5 IMSLib.dylib 0x0e047c7a 0xe01d000 + 175226
6 IMSLib.dylib 0x0e02fe08 0xe01d000 + 77320
7 IMSLib.dylib 0x0e0303b7 0xe01d000 + 78775
8 IMSLib.dylib 0x0e04309b 0xe01d000 + 155803
9 IMSLib.dylib 0x0e039507 0xe01d000 + 115975
10 IMSLib.dylib 0x0e0296f3 0xe01d000 + 50931
11 libsystem_pthread.dylib 0x958875fb _pthread_body + 144
12 libsystem_pthread.dylib 0x95887485 _pthread_start + 130
13 libsystem_pthread.dylib 0x9588ccf2 thread_start + 34
Thread 16 crashed with X86 Thread State (32-bit):
eax: 0x00000001 ebx: 0x01278200 ecx: 0x00000000 edx: 0x00000000
edi: 0x004a8310 esi: 0x92cbd3be ebp: 0xb073ce48 esp: 0xb073ce40
ss: 0x00000023 efl: 0x00000282 eip: 0x92cbddc7 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x0ec49000
Logical CPU: 2
Error Code: 0x00000000
Trap Number: 3
Binary Images:
0x1000 - 0xa2fef +com.adobe.PDApp (7.0.0.427 - 7.0.0.427) <7678DF7A-3D4C-3BF9-8095-E0BA2D7C68A4> /Library/Application Support/Adobe/*/PDApp.app/Contents/MacOS/PDApp
0xb4000 - 0xbbffb +com.adobe.ape.shim (3.4.0.29366 - 3.4.0.29366) <97387687-C9B4-76C5-FD95-8D4419271592> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
0x3773000 - 0x379bffb +LWA_UI.dylib (7.0.0.427 - 7.0.0.427) <B5B1DBC7-B935-38BC-B0FF-7F7E81789CF3> /Library/Application Support/Adobe/*/LWA_UI.dylib
0x37a6000 - 0x37cbff9 com.apple.framework.familycontrols (4.1 - 410) <A33A97EE-C735-38BA-9B49-5D78DAA3DEDA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x37e0000 - 0x37ebffa com.apple.CommerceCore (1.0 - 42) <E59717F2-6770-3DBC-8510-F7AA61E60F57> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x4100000 - 0x41fdfe7 +AdobePIM.dylib (7.0.0.427 - 7.0.0.427) <81E31418-C3B5-3B68-AC72-063597A8A482> /Library/Application Support/Adobe/*/AdobePIM.dylib
0x4210000 - 0x428dffa com.apple.xquery (1.3.1 - 30) <A9C347CC-0C9F-395F-BB32-1EE803C28FDC> /System/Library/PrivateFrameworks/XQuery.framework/XQuery
0x4d7b000 - 0x4dcffef +com.adobe.ape (3.4.0.29366 - 3.4.0.29366) <FEA983C9-2221-4A47-D3E2-95DEA682B378> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/adbeapecore
0x5ebc000 - 0x6e04ff3 +com.adobe.ape.engine (3.4.0.29366 - 3.4.0.29366) <35BD8121-4596-CA6E-194B-FCE0D0635448> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/Libraries/adbeapeengine.bundle/Cont ents/MacOS/adbeapeengine
0x7325000 - 0x7329ffd com.apple.audio.AppleHDAHALPlugIn (2.6.0 - 2.6.0f1) <D5FE0F6F-95E3-3F9D-A6AF-D721CBD801AC> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Conten ts/MacOS/AppleHDAHALPlugIn
0x75bf000 - 0x76b3fff +adobe_upgrade.dylib (7.0.1.104 - 7.0.1.104) <B3945F69-38C3-31CC-8A45-070C1DBF0D1A> /Applications/Utilities/Adobe Application Manager/*/adobe_upgrade.dylib
0x78b4000 - 0x7964fff ColorSyncDeprecated.dylib (426) <F54DBFF3-3165-3D15-8AE4-37B603502A5F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/Resources/ColorSyncDeprecated.dylib
0xc8e0000 - 0xc8eefff libSimplifiedChineseConverter.dylib (61) <6E42E198-9C8D-3F0F-9660-6D9975C2461E> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0xc8f2000 - 0xc904ffd libTraditionalChineseConverter.dylib (61) <EFC81138-0455-321B-A93A-F4E9C4A3EB31> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0xd8c2000 - 0xd9a4ffb +P6Native.dylib (7.0.0.125 - 7.0.0.125) <7E1CC89D-7288-3429-B61D-27E5844188BC> /Library/Application Support/Adobe/*/P6Native.dylib
0xd9b5000 - 0xda74fe3 +axlib.dylib (7.0.1.104 - 7.0.1.104) <62F3240C-3046-3B00-BFAD-BE6D1A2B61F2> /Applications/Utilities/Adobe Application Manager/*/axlib.dylib
0xdab3000 - 0xdab7ffd libFontRegistryUI.dylib (127) <C207DFF5-0C48-3831-B9F1-2363D9A7A365> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Resourc es/libFontRegistryUI.dylib
0xde2a000 - 0xe002ffb +adobe_oobelib.dylib (7.0.1.104 - 7.0.1.104) <E7ED8F66-CFF0-3B9B-8CBF-F09847D4F9B7> /Library/Application Support/Adobe/*/adobe_oobelib.dylib
0xe01d000 - 0xe0f9ffb +IMSLib.dylib (7.0.0.148 - 7.0.0.148) <8CB275EA-5306-36CA-AB13-CD3DBA8A0CC9> /Library/Application Support/Adobe/*/IMSLib.dylib
0xf7b8000 - 0xfd37fe7 +Webkit.dylib (1) <5E61F610-AA01-BA06-32C0-0460F80E6EF5> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/Versions/A/Libraries/Webkit.dylib
0x8fecf000 - 0x8ff01417 dyld (239.4) <2E655535-479B-3E48-ADD3-6278819CA38A> /usr/lib/dyld
0x90008000 - 0x9002dff7 com.apple.quartzfilters (1.8.0 - 1.7.0) <FCF52905-85B1-375C-B0AA-B8251B614D2D> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework /Versions/A/QuartzFilters
0x9002e000 - 0x90046fff com.apple.CFOpenDirectory (10.9 - 173.90.1) <13B70F7C-9A4D-3CCA-AEB8-3958F5B6167E> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0x90047000 - 0x90052fff com.apple.CrashReporterSupport (10.9 - 538) <7A5FF845-433C-33E3-99B5-F6AA5B825734> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporter Support
0x90053000 - 0x9013fff7 libxml2.2.dylib (26) <32040145-6FD6-3AD2-B98B-39F73BF9AC47> /usr/lib/libxml2.2.dylib
0x90140000 - 0x901c9fff com.apple.CoreSymbolication (3.0 - 141) <178DDF5C-B6DA-39BD-84F5-FD3FA7E93BF8> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolicatio n
0x901ca000 - 0x90235ff9 com.apple.Heimdal (4.0 - 2.0) <D26F2F4D-5FD4-3FBF-A28C-1E8215C5ACA1> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x90236000 - 0x90237ffc com.apple.TrustEvaluationAgent (2.0 - 25) <064B485D-56E0-3DD7-BBE2-E08A5BFFF8B3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent
0x9023d000 - 0x902a7ff7 com.apple.framework.CoreWiFi (2.0 - 200.21.1) <13EE6C12-B981-3132-864A-D493B91AE37E> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x902a8000 - 0x902b5fff com.apple.Librarian (1.2 - 1) <F85681E3-3398-327B-829B-1D8078C38C22> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x902b6000 - 0x902b9ffb libutil.dylib (34) <B496031E-E763-3DEB-84D2-85C0F3DF2012> /usr/lib/libutil.dylib
0x902ba000 - 0x902ccfff libbsm.0.dylib (33) <1BE92DB5-0D2F-3BB5-BCC6-8A71EF2A3450> /usr/lib/libbsm.0.dylib
0x90c28000 - 0x90c7dfff libc++.1.dylib (120) <10C0A136-64F9-3CC2-9420-013247032120> /usr/lib/libc++.1.dylib
0x90cab000 - 0x90dbdffc libsqlite3.dylib (158) <B3DB0FED-FE4C-314D-8329-CF7708C8AAF4> /usr/lib/libsqlite3.dylib
0x90e25000 - 0x90e71ff7 libcups.2.dylib (372.2) <ED7CEA7C-9FD7-34E0-B960-268BD6AFA056> /usr/lib/libcups.2.dylib
0x90e72000 - 0x90ee5fff com.apple.SearchKit (1.4.0 - 1.4.0) <6F607AB6-7553-37BA-BEC5-98FD7C27FAD7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
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0x9c27f000 - 0x9c287fff liblaunch.dylib (842.90.1) <B259692D-D60B-3BCE-9E03-32F457CB5046> /usr/lib/system/liblaunch.dylib
0x9c288000 - 0x9c2b3ff7 libpcap.A.dylib (42) <66FBEAD3-FE91-3A89-8706-FB95229068AC> /usr/lib/libpcap.A.dylib
0x9c2ba000 - 0x9c2c0ff7 com.apple.AOSNotification (1.7.0 - 760.3) <63F7E7F8-6FA3-38D3-9907-CDF360CA9354> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotification
0x9c2cc000 - 0x9c2f4fff libsystem_info.dylib (449.1.3) <BB68E8CC-422F-3121-8C86-D0F766FB696D> /usr/lib/system/libsystem_info.dylib
0x9c301000 - 0x9c305ffc com.apple.IOSurfaJennageiser please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve your current connection error preventing your membership from being seen.
If you continue to face difficulties installing the Creative Cloud Desktop application then please review Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html which discusses several common solutions to resolve this error. -
Photoshop and Illustrator updates fail using Adobe Application Manager, why and what can I do?
In the Adobe Application Manager, it says there are updates for both Photoshop and Illustrator. When I click to update, they both downloaded and attempted to install and in the middle of this process, Application Manager shows that the updates fail. After this, upon restart of my Mac–running Lion–Illustrator shows that it's up to date in the Application Manager and Photoshop shows an update is available. Upon trying to re-update Photoshop again, the update fails again and again.
I have updated before a few days ago with no problem, so I don't understand why the updates are failing and why after doing so, now Illustrator shows that it is up to date and Photoshop does not.
Has anyone else had this problem and if so, does anyone know why and what I can do about it?
Thank you.Hi Richei Creative,
These would be my suggestions:
Create a new user account with administrative rights, log out of your current account and into that one, launch Adobe Application Manager and attempt the Photoshop update again.
Instructions if you need them - http://support.apple.com/kb/PH11468
If this fails, uninstall Photoshop (Applications > Utilities > Adobe Installers) and reinstall Photoshop then from Adobe Application Manager the attempt the Photoshop update again, also from the newly created user account.
Hope these help,
-Dave -
Desktop Manager "disconnected" and I can't get rid of the error message
I just purchased a Blackberry Curve 8530, running v5 software, my computer is Windows 7. I installed the 501_b073_multilanguage software that I downloaded from Blackberry's website. When I launch the Desktop manager I get this message: "Before you begin, verify that your current BlackBerry device is connected to your computer." The troubleshooting posts I've seen on this forum include many tips (the ones I've tried are below). One in particular I can't do is "The desktop manager is showing "disabled."
-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect."
... because I can't get rid of the error message dialoge box, and I can't click on the options menu in the BB Desktop Manager.
I have tried the following:
uninstalled it and reinstalled it twice - 2nd uninstall was a "hard" uninstall where I deleted the registry files by hand
moved the cable to the USB port in the back (after trying both the ports in the front) of the computer
restarted the computer many times
hard booted the phone by removing the battery
plugged in, removed, and replugged in the phone.
Also:
The phone is installing correctly when I plug it in, but the software still doesn't seem to see it.
In the Device Manager, the BlackBerry is showing up under Portable Devices. Double-clicking on it gives me the reassurring "This device is working properly." message.
The Com1 port is working properly also, according to the Device Manager.
Double-clicking on the device manager icon to get the properties shows that the Com1 port is "disconnected" -- when I try to configure it it just pops back to the disconnected state.
If someone has an idea or something I haven't tried I'd sure appreciate it!!
Thanks!
K
Solved!
Go to Solution.Okay, folks, after a 3 1/2 hour phone call with a (very patient) telephone support person at Blackberry, here's what I learned.
You can check your USB drivers this way:
Plug in your phone into your USB drive. Assuming your Blackberry is "seen" by your computer...
Go into the Device Manager on your computer (control panel)
Expand the Universal Serial Bus controllers item on the bottom of the list
Right-click on BlackBerry Smartphone and choose Properties
Click on the Driver tab
Click on the Driver Details button
You should see one driver. I saw two. The one the BlackBerry likes is the RimUsb one.
So here's what NOT to do: We tossed the entire driver that was the "extra". This effectively made using my mouse and keyboard impossible, as they are USB, and sent my poor husband into the basement to find a million-year-old keyboard (and then a mouse) with the old fashioned kind of connectors (PS2). Bleh. Don't do that.
Here's what I did that worked (not saything this will work for you -- this modifies the Registry so better do a system backup with that backup and restore if you're nervous about this sort of thing):
From the start menu, choose run, and type regedit to get into the Registry editor.
Follow this file path: Computer, HKEY_LOCAL_MACHINE, SYSTEM, CurrentControlSet, Control, Class
Click on: {36FCE60-C465-11CF-8056-4445535400000}
If there's an item on the right called "UpperFilters", delete it. (see pictures)
Hope this helps someone.
Karin
First pic: shows "before"
Second pic: shows full file path and "after" -
Flash Player10 download page locks up and freezes can't get update.
Hello,
I have been trying for a long time to upgrade to Adobe Flash Player 10 with no success. Everytime I go to the download page it locks up and I can't click on the active x control to allow the download. I get this Dr. Watson error which says: Postmortem debugger has encountered a problem and needs to close. When I click send error report the screen freezes and then I have to do a ctrl, alt delete to get the task manager and get out of it from there. I have no idea why this keeps happening. This is the only webpage/site that does this. I am running windows xp and internet explorer 8. I can't play certain games on facebook, or view any videos on websites, or upload videos to my catster account which I am paying for etc that need the flash player10 update because I can't get the update! Any ideas???
Fishy CrittersOk, Adobe support has looked into this issue and feels it might be an issue on some machines with DEP and are working to make sure it is no longer an issue.
In the meantime they suggest removing Adobe Download Manager from your add/remove programs and installing the software manually.
Manual install link for shockwave http://www.adobe.com/shockwave/download/alternates/#sp
To download adobe Flash and Reader you need to start IE without add-on manager running to do this go to Start, Run, and put in "iexploer -extoff" without the quotes and run. Then go to adobe.com and click the usual buttons and when you get there and click install, you'll need to click the "Your download will start automatically, if it doesn't click here to download" message. -
Application suddenly quit and I can't reopen it.
Please can somebody help me. I was using Dreamweaver when it quit all of a sudden while I was trying to upload something to a testing server. I now can't launch it at all. I've tried removing it from my computer and then re-installing it, but that hasn't made any difference.
I'm really worried about this because I can't do any of my work until I can open it.
Thanks
LucyDid you recently install the newest versions of Quicktime and iTunes? If so, and Dreamweaver was running through rosetta (if you're on an intel mac and you have any other version of dreamweaver than the newest, CS3, then it's running through rosetta),try this:
From the Mac discussion forums: http://discussions.apple.com/thread.jspa?messageID=4930170�
Try this: download and retrofit (force install) QT 7.1.6 using Pacifist, then run the 10.4.10 Combo Updater for Intel Macs. Make sure it is the "combo" updater. Be sure to restart in safe mode after using Pacifist and then install/re-install the combo update (while in safe mode). For all those "non-techie" people (like myself), please try this if you already haven't and please read the instructions for Pacifist - if you use Pacifist correctly, it will ask you if you want to replace (vs. update) all of the Quicktime components (yes, you want to replace), so you will know that you are accomplishing what you need to. The first fix I tried was just to reinstall the Mac OSX10.4.10 combo update for Intel Macs and this did not work, but when I used Pacifist and then reinstalled the MacOS X combo updater (do not get this confused with the update that is not the "combo" one- (use the links), it worked! I am not a web developer, so did not have to deal with the Java 6 stuff.
Combo Intel update is here:
http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx10410comboupdat ev11intel.html
QuickTime 7.1.6 is here:
http://www.apple.com/support/downloads/quicktime716formac.html
Pacifist is here:
http://www.charlessoft.com -
Some application installed Butterscotch and I can't get it out completely, even through regedit
I removed it through control panel and that got it out of IE. My opsys is XP Professional. It still comes up in the little dialog box on the right...even though it's gone according to regedit!
How is that "Butterscotch" related to Firefox?
Have you looked to see if it installed an add-on into Firefox? <br />
{ Ctrl + Shft + A } and view the Extensions and Plugin tabs. -
Apps in iPhone and iTunes can not get updated.
Apps store show 10 updates. But there is nothing can be seen in the update. Check the updates fails every time both in iPhone and iTunes .
Apps store show 10 updates.
Which App Store?
The AppStore for MacOS X apps
or the iTunes Store AppStore?
The updates you are seeing in the MacOS X AppStore would be unrelated to the IOS updates.
So where are you seeing updates? -
I have downloaded my free upgrade CS6 Master collection successfully
But the Application Manager Quits before it can installYes,
1) I sign in and download the Update here
https://store1.adobe.com/cfusion/store/html/index.cfm?event=displayDownloads&orderNumber=A D005264896
(I have done so a bunch a few times
once crashed my machine and I used the Adobe CS Clean up utility...
I have also tried "alternate download method"):
2) I run the installer and it quits toward the end of the progress bar
I'm running Max OS 10.7.4
all software up to date
Thanks Jeff
John -
I have Lion build 11A511 and it can't get update.
How to update my OS X 10.7 to 10.7.2? There no update in Software Update and in Mac App Store.By reinstalling Snow Leopard or by logging onto your App Store account from another computer that has Snow Leopard instlled - 10.6.6 or later.
Make Your Own Lion Installer
1. After downloading Lion you must first save the Install Mac OS X Lion application. After Lion downloads DO NOT click on the Install button. Go to your Applications folder and make a copy of the Lion installer. Move the copy into your Downloads folder. Now you can click on the Install button. You must do this because the installer deletes itself automatically when it finishes installing Lion.
2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:
Open Disk Utility in your Utilities folder.
After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
Click on the Erase button. The format process can take up to several hours depending upon the drive size.
3. Locate the saved Lion installer in your Downloads folder. CTRL- or RIGHT-click on the installer and select Show Package Contents from the contextual menu. Double-click on the Contents folder to open it. Double-click on the SharedSupport folder. In this folder you will see a disc image named InstallESD.dmg.
4. Plug in your freshly prepared USB flash drive. You are going to clone the InstallESD.dmg disc image to the flash drive as follows:
Open Disk Utility.
Select the USB flash drive from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the USB flash drive volume from the left side list and drag it to the Destination entry field.
Drag the InstallESD.dmg disc image file into the Source entry field.
Double-check you got it right, then click on the Restore button.
When the clone is completed you have a fully bootable Lion installer that you can use without having to re-download Lion. -
Adobe cloud application manager - can not connect to internet
To ADOBE - The Adode cloud Order no is DSSY006786009DT and is current
The Adobe cloud application manager - can not connect to internet even though there is internet connection and says it might be time zone error but that is correct - Sydney Australia
Question:
1. Is anybody else having this problem
2. How do we fix
I already changed the time zone east coast US - did not change anything
Could it be a corrupt program - thus requiring to reinstall program Application manager
I am using Windows 7.
It has been like it for ten days - It asks to log in everytime I turn computer on
All programs in Creative Cloud work
Any suggestions and solution
Online help and phone help had no solutions other than what I suggested - that is reload application manager
Thanks for help
Ian ClelandThe Creative Cloud File Synching was just offline, should be online now again.
See top off: http://forums.adobe.com/community/creative_cloud/creative_cloud_connection
Maybe that was your problem. -
Hey, I am getting an error in updating with 'Adobe Application Manager' "There was an error downloading this update. Please quit and try again later." Anyone able to help? Tried restarting etc. No avail.
I am running Adobe CS5 on my new laptop. Any help would be great.@them,
I'm just a user like you who volunteers my time here. Your technical question requires the response from a support engineer.
I do sincerely think you'll get a better response by asking in the Downloading, Installing, Setup forum which I referenced in post #3. They have support engineers who monitor that forum for these kind of issues. This forum can only deal with general issues. Sorry. -
My Photoshop will not open when I open my creative cloud application manager. Can anyone help?
My Photoshop will not open when I open my creative cloud application manager. Can anyone help? I am using a mac and all the specifications should be right...
Simonfals543 do you receive any specific error messages when you try to open Photoshop?
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How do I install creative cloud when application manager opens and just sits there?
I have downloaded creative cloud but when I double click on the icon, application manager opens and just sits there, advising me what apps can be installed or try; how do I get creative cloud installed
attach a screenshot of your cc app if you are unable to click an install button, http://forums.adobe.com/message/4209263#4209263
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