My color laser jet cm1015 has error message 51.23

Printing was misaligned so I followed instructions on a you-tube video to clean the laser box. Now, that I completed that, I get an error 51.23. It does not help to turn off and on again.  Is there a diagram that illustrates the cable that I need to reset that will correct this problem? or is there a board or cable that I can replace? I would need a part number for those.

Hi phthora
The following  HP troubleshooting documents may be of help.  I believe 51.23 is a yellow scanner error.  The Re-connect ribbon cables to DC Controller PCB Forum thread includes an image that might be helpful.
HP Color LaserJet CM1015 MFP and CM1017 MFP Series Printers - Control Panel Error Messages
RE-Connect ribbon cables to DC Controller PCB (CM1015 MFP)
HP Color LaserJet CM1015/CM1017 MFP User Guide
I hope this helps you.
Regards,
BethenyF
Click the Thumbs up to say thanks. Mark Accepted Solution if the solution solves your issue.

Similar Messages

  • Laser Jet 1536dnf fatal error message while installing driver

    HP Laserjet 1536dnf
    Windows 8.1 64-bit
    Got the printer a month ago and originally had no problems installing the full package software using the cd that was provided. The printer part worked great.  I had to uninstall the software because the scanner on  the 1536dnf was not being recognized by any programs on my laptop. 
    Now, I'm having problems re-installing the full package software on my windows 8.1 64 bit using the product's cd that came in the box.  After the installer recognizes the printer is connected through wired network connection (not using USB cable) it attempts to install the software and gives me an error " Fatal error occurred preventing product use." No error code.  It forces me to hit the cancel button and uninstalls all the files. 
    I have tried the following: uninstalling the 1536dnf software from the laptop, restarted my computer, updated my Adobe flash to the current version (not sure why but one of the forums on here mentioned it). I have also tried to install the online  full package with the same error result.  
    I used the same CD with another laptop that had win 7 and it installed the software without any problems, so I don't think there is anything wrong with the CD. 
    Can anyone help me? 
    Regards,
    Julian

    Hi @foolishdrone3 ,
    I understand that you are getting a fatal error installing the printer over the wired network on Windows 8.1.
    I would like to help you out with this issue today.
    I would use the latest drivers for the installation, that you downloaded from HP.
    I have provided a document with some steps to try to see if that will resolve the issue.
    A 'Fatal Error' (MSI error) Displays on the Computer During HP Software Installation in Windows.
    Find the error code in Windows 8:
    Right-click the lower left corner of the screen, and then click Event Viewer. The Event Viewer opens.
    In the Event Viewer pane (on the left), click the arrow next to Windows Logs.
    Under Windows Logs, click Application. The Event Viewer results display in the middle pane.
    In the Source column, find the most recent Error entry from HP, and then click the error entry. The error details display in the General tab.
    In the General tab, look for a numbered code. This is the specific error message that you need for troubleshooting. Note the error code, and then continue to the next step.
    What was the error code?
    If you are still having issues, install the printer as a USB connection, then when connecting the USB cable follow this document immediately. A Fatal Error Displays During Software Installation. Then I will provide the steps for flipping the port to the Ethernet connection. Just so we can get the software installed.
    Test the printer as a USB connection.
    Then go into Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
    Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
    Type in the proper IP address for the printer. You will need to print the Configuration page to get the printer's IPv4 address. Printing a Configuration Report.
    Make sure the printer is online.
    Test the printer.
    Please provide in detail the results if you are still having issues.
    Have a great day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Color Laser Jet 5500dn Leaves Line on Every Print

    1. Product Name and Number - HP Color Laser Jet 5500dn
     2. Operating System installed - NA, But Mac OSX Lion
     3. Error message (if any) - NA
     4. Any changes made to your system before the issue occurred - None   
    Hi Everyone,
    Every time we print from the printer we get a faint line across the headed of the page about one inch from the top.  The line appears even when we "print" a blank page.  The line appease on both sides of the page when printing single or double sided.  It seems to fade when we print a lot of pages.  We have changed the toner and cleaned the Fuser Input.
    Any help would be great!
    Thanks so much,
    The Timestar Team

    Hi TimestarTechLLC,
    The HP Color Laserjet 5500dn is a commercial printer. I would suggest posting in the forum for HP Business Support for a better chance at finding a solution.
    Here is the link to the Commercial Laserjet board:
    http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
    If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

  • Any idea why I can't print using Photoshop Elements 13 and an HP Color Laser Jet printer?

    Windows 7 with Photoshop Elements 13 - Recently purchased Elements 13 and haven't been able to print!  I have an HP Color Laser Jet CMI1312nfi MFP and printed fine last year with a trial version of Elements 12.  I keep getting errors saying "the saved print information is an incompatible version.  It has been set to default values" as well as "default printer could not be opened."  I downloaded an update to the driver for the printer today but still no luck.   Any other ideas? 

    I ended up reinstalling the drivers for the Canon from the original CD and that took care of it. Normally I can just copy the PPDs for our particular printers to the PPD folder in the Library/Printers/PPDs folder and it works fine, but for some reason this machine decided it needed everything reinstalled. It's working now.

  • Hp Color Laser Jet 5550dn Print Quality Issues

    Good Afternoon,
    I have a Hp Color Laser Jet 5550dn that has some print quality issue.  I've attached a black and white scan, but the color is a light blue to blue that form the blotches.  On the back of the page there are blue and pink streaks.  
    I can print more sample pages or print them in color, but anyone have any idea what could be going on here?

    We are encountering a similar problem. The streaking is coming fromt the Cyan cartridge and has continued for over a year now, despite numerous cartridge changes and replacing the transfrer case. It is progressively getting worse and I have yet to find a solution to this problem online. Any help or guidance would be appreciated.

  • HP 4600n Color Laser Jet

    When powering up the HP 4600n color laser jet printer, it stops at 64mb************* What does this mean

    It sounds like it may be an issue with the memory module, have you tried doing a hard reset on the printer ?
    Thanks!
    For help with your specific printer visit HP Customer Care: www.hp.com/go/customercare
    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as Accept as Solution
    (Although I am employed by HP, I am speaking for myself and not for HP)

  • I'm trying to connect a LAN printer, HP Color Laser Jet 3800dn, through a Time Capsule but no one on the network can see it.  The printer works fine if I connect it directly to my iMac.  Any suggestions?

    I'm trying to connect a LAN printer, HP Color Laser Jet 3800dn, through a Time Capsule but no one on the network can see it.  The printer works fine if I connect it directly to my iMac.  Any suggestions?

    Hi Clark
    There is a good chance the printer is just getting auto IP internally..
    Plug it into your TC. And then set to dhcp via the controls on the printer.
    If you know the name of the printer it should be immediately available to the network.. but anyway, you can find its IP by printing out the test page. That will also give you the network name.
    Most later HP printers have web access to the print servers.. just type the ip into your browser and see if it comes up. 
    From the Mac, you should then be able to set it up via the printer preferences. Most HP will just appear.. but if not you should perhaps delete the local version and then check again for network printers.

  • Mac Lion OS print driver for hp color laser jet 1600 & business inkjet 2200

    I just brought a Macbook Air (13in) with the new OS Lion.  I however have a HP Color Laserjet 1600 and Business Inkjet 2200 that I love, but can't find a printer driver for either.  So, my questions are, does anyone know if:
    1)  there is going to be a mac lion os print driver for hp color laser jet 1600 & Business Inkjet 2200; or
    2)  is there another way to print to them (i.e., the 2200 uses HPA instead of PS and the 1600 uses PCL)?

    Any suggestions re correct driver for windows 7 and HP 4600dn?

  • My printer HP color laser jet CP1215 seems to have frozen and no matter what i do it won't restart

    I have the HP color laser jet CP1215 and it seems to have frozen. I have tried unplugging and replugging the printer as well as just turning it on and off. I was able to delete some of the documents in the queue but there is one that I cannot delete and it is freezing the printer.

    Hi,
    If that did not work there is more wrong than just a hanging printjob, the step should have removed it.
    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Although I work for HP my posts and replies are my own
    Please mark the post that solves your problem as "Accepted Solution"

  • Multipass F30 has error message "check printer" then "wrong cartridge".

    Multipass F30 has error message "check printer" then "wrong cartridge".  When I open the lid the printhead does not move to center.  Manually moved and replaced cart with 2 new black carts. No change. removed power for 15 minutes. No change. What do I do next?

    Hi DSCkeith,
    It looks like you've already gone through the normal troubleshooting we would do to try and fix this issue.  If what you have tried has not resolved the issue, service would be required.  I recommend using the Contact Us link to get in touch with our support staff.  They can provide any applicable service options.
    Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

  • New Color Laser Jet CP2025 Running EXTREMELY slow on network

    We just purchased a Color Laser Jet CP2025 Running EXTREMELY slow on our network!!

    You can see if it is a network problem by seeing how resoponsive the EWS is- type the IP address of the printer into a web browser and see if the screen refreshes quickly as is should.
    Then see if it is a file problem- try printing a simple text file from notepad.
    Not sure which driver you are using, but I have the bes tluck with PCL- download the latest from the web. If you are already using PCL, you could try the postscript driver.

  • My iPad2 has error message "Could not activate cellular data network : PDP authentication failure"

    My iPad2 has error message "Could not activate cellular data network : PDP authentication failure"

    All iPhones sold in Japan are sold carrier locked and cannot be officially unlocked by the carrier. If you unlocked it, it was by unauthorized means (hacked), and support cannot be given to you in this forum.
    Hacked iPhones are subject to countermeasures by Apple, particularly when updating the firmware. It is likely permanently re-locked or permanently disabled.
    Message was edited by: modular747

  • My 4s now has error messages and locks to apple screen since iOS 6.1.2

    My 4s now has error messages and locks to apple screen since iOS 6.1.2 update. Can't do anything with it. Its almost frozen, then every now and then it descides to work?

  • Office jet pro 8500 has error message

    The error message "The following ink cartridge appears to be missing or damaged" continues to appear after cleaning print heads and all  other remedies have been tried.  Anyone know the solution to get printer back up and running.

    Good luck; I have the same problem and just ordered an upgraded printere, figuring I can at least use the same ink!
    I hope you find something. Are you still under warranty?

  • Hp laser jet m1212n windows 7 message d'erreur = initialisation et après impression télécopie

    message d'erreur  suite à un fax à recevoir mais qui n'a jamais entré  message initialisation par la suite indique impression télécopie et ca recommence je finis par imprimer lorsque il affiche temporairement prêt alors je me dépeche avant qu,il indique autre message j'ai essayé d'aller annuler impression en cours mais les etapes me bloque pour me rendre jusqu'au bout j'ai essayer aussi d'enlever les pilotes mais ils n'ont pas pue etre tous enlever car il indique reste impression à terminer  quoi faire. hp laser jet m1212n   windows 7 merci

    Hi marise,
    I am using Google Translate to assist you.
    Welcome to the HP Forums, I hope you enjoy your experience!
    I understand when trying to fax the display is stuck on the fax message and won't cancel.
    I will be happy to help you.
    Please clarify if I am incorrect.
    I would do a power reset to see if that will resolve the issue. With the printer still turned on, disconnect the power cable from the back of the printer. Then disconnect the power cable from the wall outlet. Wait 10 seconds and reconnect the power cable back to the wall outlet first, then the back of the printer and power it on again.
    Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector)
    If the display is showing a fax error you shouldn't need to uninstall and reinstall the printer.
    You stated you weren't able to uninstall the printer and a job was showing in the print queue.
    Since there is a job in the queue you won't be able to uninstall the printer until the job in the queue is deleted.
    Go to start, Devices and printers folder.
    Right-click the name of the product, and then click See what's printing .
    Click Printer, then click Cancel All Documents.
    Click Yes to confirm the action.
    If documents remain in the print queue, restart the computer.
    Try printing again.
    If you require further help please provide the following information so I can help you better.
    What operating system are you using?
    How to Find the Windows Edition and Version on Your Computer.
    Did that help reset the printer back to a ready state again?
    Thank you for posting on the HP Forums.
    Have a wonderful day!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

Maybe you are looking for