My company purchased CS5.5 this year. However, we missed the 5 August upgrade deadline for CS6.

We were not inform of the deadline for download of compliementary upgrade to CS6. Any way to get the complimentary upgrade?
I've talked to the Chat Support from Adobe. Apparently, he is not helpful at all.

Erm, not helpful at all. We did a purchase in January 2012 with the distributor on the pretext that there will be upgrade from CS6. So, what we did is buy the upgrade from CS2 to CS5.
After checking with support from Adobe from http://www.adobe.com/sea/support/contact/
Singapore: 800 448 1642
They are saying that I have to purchase from March and that the deadline to get free upgrade is on August.
And the upgrade from CS5.5 to CS6 web premium is not cheap either. Seems like we are stuck in CS5.5.

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