My Compaq CQ60 laptop boots up, but when it gets to the Windows 7 splash screen it freezes.
Compaq Presario w factory installed Windows 7 OS Bios version F.61 Intel(R)Celeron(R) CPU System Board 3621
Problem began without warning yesterday (5/13) when I shut system down after surfing web for about an hour. After several attempts to restart a screen opened that indicated that disk repair efforts were under way. I left the machine on overnight and found the same program still running this morning. No solution or repairs had been discovered. I have tried numerous times to restart, but always with the same results. I don't have start up discs, because I purchased a refurbished computer with OS pre-installed. Is there hope?
Hi,
Shut down the notebook. Tap away at f10 as you start the notebook to enter the bios menu. Under the Advanced or Diagnostic tab you should find the facility to run tests on both the Hard Drive and Memory. Post back with the details of any error messages.
If both the above tests pass, try the following.
If you don't already have one, use another PC to create a Windows 7 Rescue CD. Download the relevant ISO from the links below.
Windows 7 32bit
Windows 7 64bit
You should use an application such as ImgBurn to burn the ISO to a CD - a guide on using ImgBurn to write an ISO to a disc is Here. Once created, or if you already have this, insert the CD into the notebook and restart to boot from it. Select the Repair option.
Select the 'Repair your Computer' option and follow Option 2 in the guide on the link below to run Start-up Repair – you may need to run this 2 or 3 times.
http://www.sevenforums.com/tutorials/668-system-recovery-options.html
If the above fails to help, make a note of any error messages you may get during the procedure and include them with your next post.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Experience
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