My compaq presario cq57 wont download any new files.

hey guys I'm in need of some help. After doing a system recovery my computer will no longer download any new files from the internet. from browsers to games I've tried it all. and nothing will download. it keeps coming up with a message that says that it can not find the file that im trying to use. so i was wondering what might be causing this and ho wi would fix this, if its possible to fix.

Hi @christian12 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your Compaq Presario CQ57 Notebook and issues with installing drivers. First, try to click the Windows icon, type services in the Search box, and then click or tap View Local Services. Scroll down to the Windows Installer. Startup type should be - Automatic, and Service Status should be - started. Restart the computer after this step and try installing again. If this is not automatic and started that is why you can not install drivers.
Please note remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system at the time of purchase.
Hope this helps.
Thanks.
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