My computer always prompting me to shut it down;just purchased it; trying to do a report right now;please help!
Just purchased my macbookpro last week. Ever since a couple of days ago I have had a prompt that has been randomly coming up telling me to there is a problem and that i need to shut down immediately. I can't close out of my work, since the screen is frozen in the background.
Also right before this happened today, my Word Microsoft did not want to open; saying that it cannot support " norm. doc" or xtml doc. Then as i was selectin yes to continue, Word opened, and for about a minute it was working, then the computer screen froze and the shut-down prompt black box showed on the screen.
When i restarted my computer again, this time i tried opening Word again, and after getting it open and starting a document, it wouldn't let me save the doc. It kept bring up a box saying that it was not able to save it under the title i gave it. I was just typing in all lowercase letters, like i've saved many word documents before.
I undertstand that these two problems might be completely different things.
My theory about these problems could have something to do with my installment of the anti-virus/security sofware i downloaded from KimKomando(under Security in "download" section, title under " Mac Anti-Virus") here is the url :
http://www.komando.com/downloads/category.aspx?id=1289
yikes, just had to recover this; my computer prompted to turn off right when i was writing; ok sending this now- thank you for helping me
Here is what i found under stystem Diagnostic Reports;don't know what you mean by UUID parts to edit out;hope this is what you need:
Process: distnoted [327]
Path: /usr/sbin/distnoted
Identifier: distnoted
Version: ??? (???)
Code Type: X86-64 (Native)
Parent Process: launchd [323]
Date/Time: 2012-01-26 19:41:57.422 -0800
OS Version: Mac OS X 10.7.2 (11C2002)
Report Version: 9
Crashed Thread: 2 Dispatch queue: [email protected]
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
objc[327]: garbage collection is OFF
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8e7ee67a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8e7edd71 mach_msg + 73
2 com.apple.CoreFoundation 0x00007fff97718b6c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation 0x00007fff977212d4 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation 0x00007fff97720ae6 CFRunLoopRunSpecific + 230
5 com.apple.CoreFoundation 0x00007fff977307ff CFRunLoopRun + 95
6 distnoted 0x000000010c9e1c07 0x10c9e0000 + 7175
7 distnoted 0x000000010c9e1904 0x10c9e0000 + 6404
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8e7f07e6 kevent + 10
1 libdispatch.dylib 0x00007fff96c1e5be _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff96c1d14e _dispatch_mgr_thread + 54
Thread 2 Crashed:: Dispatch queue: [email protected]
0 com.apple.CoreFoundation 0x00007fff97718ee4 __NSXPCConnectionEventHandler_block_invoke_1 + 484
1 libxpc.dylib 0x00007fff98775264 _xpc_connection_wakeup2 + 1608
2 libxpc.dylib 0x00007fff9877545f _xpc_connection_wakeup + 116
3 libxpc.dylib 0x00007fff98774bd3 _xpc_connection_term_event + 27
4 libdispatch.dylib 0x00007fff96c212b6 _dispatch_source_invoke + 635
5 libdispatch.dylib 0x00007fff96c1df77 _dispatch_queue_invoke + 71
6 libdispatch.dylib 0x00007fff96c1e0d4 _dispatch_queue_drain + 210
7 libdispatch.dylib 0x00007fff96c1df66 _dispatch_queue_invoke + 54
8 libdispatch.dylib 0x00007fff96c1d760 _dispatch_worker_thread2 + 198
9 libsystem_c.dylib 0x00007fff97a003da _pthread_wqthread + 316
10 libsystem_c.dylib 0x00007fff97a01b85 start_wqthread + 13
Thread 2 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000003 rbx: 0x00007fff7ebe4e30 rcx: 0x00007fff987752b8 rdx: 0x00007fff9877316d
rdi: 0x00007fff7ebe4e30 rsi: 0x00007fd131602b80 rbp: 0x000000010cd03d10 rsp: 0x000000010cd03cb0
r8: 0x0000000000000000 r9: 0x0000000000000015 r10: 0x0000000000000000 r11: 0x0000000066eae1a0
r12: 0x00007fd131602b40 r13: 0x000000000000000a r14: 0x0000000000000003 r15: 0x000000010cb0a7a0
rip: 0x00007fff97718ee4 rfl: 0x0000000000000202 cr2: 0x00007fd132004000
Logical CPU: 1
Binary Images:
0x10c9e0000 - 0x10c9e4ff7 distnoted (??? - ???) <BA9A6A9D-F39D-3B51-A538-D2B5CC42EA03> /usr/sbin/distnoted
0x7fff6c5e0000 - 0x7fff6c614ac7 dyld (195.5 - ???) <B372EB7D-DCD8-30CE-9342-E06CADD7CACA> /usr/lib/dyld
0x7fff8e3d2000 - 0x7fff8e3dbff7 libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <A4D651E3-D1C6-3934-AD49-7A104FD14596> /usr/lib/system/libsystem_notify.dylib
0x7fff8e3dc000 - 0x7fff8e3ddfff libDiagnosticMessagesClient.dylib (??? - ???) <3DCF577B-F126-302B-BCE2-4DB9A95B8598> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff8e7d9000 - 0x7fff8e7f9fff libsystem_kernel.dylib (1699.24.8 - compatibility 1.0.0) <C56819BB-3779-3726-B610-4CF7B3ABB6F9> /usr/lib/system/libsystem_kernel.dylib
0x7fff8ed45000 - 0x7fff8ed49fff libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <FF83AFF7-42B2-306E-90AF-D539C51A4542> /usr/lib/system/libmathCommon.A.dylib
0x7fff9071f000 - 0x7fff90803def libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <C5F2392D-B481-3A9D-91BE-3D039FFF4DEC> /usr/lib/libobjc.A.dylib
0x7fff91857000 - 0x7fff9185bfff libdyld.dylib (195.5.0 - compatibility 1.0.0) <380C3F44-0CA7-3514-8080-46D1C9DF4FCD> /usr/lib/system/libdyld.dylib
0x7fff91a70000 - 0x7fff91a76ff7 libunwind.dylib (30.0.0 - compatibility 1.0.0) <1E9C6C8C-CBE8-3F4B-A5B5-E03E3AB53231> /usr/lib/system/libunwind.dylib
0x7fff91a77000 - 0x7fff91a82ff7 libc++abi.dylib (14.0.0 - compatibility 1.0.0) <8FF3D766-D678-36F6-84AC-423C878E6D14> /usr/lib/libc++abi.dylib
0x7fff92e47000 - 0x7fff92e4cfff libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <98ECD5F6-E85C-32A5-98CD-8911230CB66A> /usr/lib/system/libcompiler_rt.dylib
0x7fff9470f000 - 0x7fff94716fff libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <0AB51EE2-E914-358C-AC19-47BC024BDAE7> /usr/lib/system/libcopyfile.dylib
0x7fff9514c000 - 0x7fff951bffff libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <6BDD43E4-A4B1-379E-9ED5-8C713653DFF2> /usr/lib/libstdc++.6.dylib
0x7fff9533a000 - 0x7fff9533fff7 libsystem_network.dylib (??? - ???) <5DE7024E-1D2D-34A2-80F4-08326331A75B> /usr/lib/system/libsystem_network.dylib
0x7fff95832000 - 0x7fff95a34fff libicucore.A.dylib (46.1.0 - compatibility 1.0.0) <38CD6ED3-C8E4-3CCD-89AC-9C3198803101> /usr/lib/libicucore.A.dylib
0x7fff95b30000 - 0x7fff95b7efff libauto.dylib (??? - ???) <D8AC8458-DDD0-3939-8B96-B6CED81613EF> /usr/lib/libauto.dylib
0x7fff95b7f000 - 0x7fff95b7ffff libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <61EFED6A-A407-301E-B454-CD18314F0075> /usr/lib/system/libkeymgr.dylib
0x7fff95fb7000 - 0x7fff95fc1ff7 liblaunch.dylib (392.35.0 - compatibility 1.0.0) <8F8BB206-CECA-33A5-A105-4A01C3ED5D23> /usr/lib/system/liblaunch.dylib
0x7fff95fc2000 - 0x7fff95fc3ff7 libremovefile.dylib (21.0.0 - compatibility 1.0.0) <001E87FF-97DF-328D-B22F-16E3ACEF8864> /usr/lib/system/libremovefile.dylib
0x7fff95fcb000 - 0x7fff95fccfff libsystem_sandbox.dylib (??? - ???) <DC97E52F-C577-3A8A-A2F6-431AE3D40C40> /usr/lib/system/libsystem_sandbox.dylib
0x7fff96c1b000 - 0x7fff96c29fff libdispatch.dylib (187.7.0 - compatibility 1.0.0) <712AAEAC-AD90-37F7-B71F-293FF8AE8723> /usr/lib/system/libdispatch.dylib
0x7fff975be000 - 0x7fff975ebfe7 libSystem.B.dylib (159.1.0 - compatibility 1.0.0) <095FDD3C-3961-3865-A59B-A5B0A4B8B923> /usr/lib/libSystem.B.dylib
0x7fff976e8000 - 0x7fff978bcfff com.apple.CoreFoundation (6.7.1 - 635.15) <FE4A86C2-3599-3CF8-AD1A-822F1FEA820F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff979b0000 - 0x7fff97a8dfef libsystem_c.dylib (763.12.0 - compatibility 1.0.0) <FF69F06E-0904-3C08-A5EF-536FAFFFDC22> /usr/lib/system/libsystem_c.dylib
0x7fff98013000 - 0x7fff98014ff7 libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <8BCA214A-8992-34B2-A8B9-B74DEACA1869> /usr/lib/system/libsystem_blocks.dylib
0x7fff98230000 - 0x7fff98231fff libdnsinfo.dylib (395.7.0 - compatibility 1.0.0) <37FEFE78-BCB5-37EC-8E99-747469BCA4C7> /usr/lib/system/libdnsinfo.dylib
0x7fff98232000 - 0x7fff982a7ff7 libc++.1.dylib (19.0.0 - compatibility 1.0.0) <C0EFFF1B-0FEB-3F99-BE54-506B35B555A9> /usr/lib/libc++.1.dylib
0x7fff982a9000 - 0x7fff982aefff libcache.dylib (47.0.0 - compatibility 1.0.0) <1571C3AB-BCB2-38CD-B3B2-C5FC3F927C6A> /usr/lib/system/libcache.dylib
0x7fff982fd000 - 0x7fff9833fff7 libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <BB770C22-8C57-365A-8716-4A3C36AE7BFB> /usr/lib/system/libcommonCrypto.dylib
0x7fff9871b000 - 0x7fff9872dff7 libz.1.dylib (1.2.5 - compatibility 1.0.0) <30CBEF15-4978-3DED-8629-7109880A19D4> /usr/lib/libz.1.dylib
0x7fff9876d000 - 0x7fff9878aff7 libxpc.dylib (77.17.0 - compatibility 1.0.0) <72A16104-2F23-3C22-B474-1953F06F9376> /usr/lib/system/libxpc.dylib
0x7fff99575000 - 0x7fff9957bfff libmacho.dylib (800.0.0 - compatibility 1.0.0) <165514D7-1BFA-38EF-A151-676DCD21FB64> /usr/lib/system/libmacho.dylib
0x7fff9960c000 - 0x7fff9960dfff libunc.dylib (24.0.0 - compatibility 1.0.0) <337960EE-0A85-3DD0-A760-7134CF4C0AFF> /usr/lib/system/libunc.dylib
0x7fff9a077000 - 0x7fff9a07ffff libsystem_dnssd.dylib (??? - ???) <998E3778-7B43-301C-9053-12045AB8544D> /usr/lib/system/libsystem_dnssd.dylib
0x7fff9a112000 - 0x7fff9a14dff7 libsystem_info.dylib (??? - ???) <9C8C2DCB-96DB-3471-9DCE-ADCC26BE2DD4> /usr/lib/system/libsystem_info.dylib
0x7fff9a381000 - 0x7fff9a383fff libquarantine.dylib (36.0.0 - compatibility 1.0.0) <4C3BFBC7-E592-3939-B376-1C2E2D7C5389> /usr/lib/system/libquarantine.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 119
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=56.0M resident=35.7M(64%) swapped_out_or_unallocated=20.4M(36%)
Writable regions: Total=50.8M written=424K(1%) resident=572K(1%) swapped_out=0K(0%) unallocated=50.2M(99%)
REGION TYPE VIRTUAL
=========== =======
MALLOC 41.5M
MALLOC guard page 48K
STACK GUARD 56.0M
Stack 9232K
VM_ALLOCATE 36K
__DATA 976K
__LINKEDIT 47.5M
__TEXT 8736K
__UNICODE 544K
shared memory 16K
=========== =======
TOTAL 164.2M
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