My computer and itunes do not see my iphone 'device' when I plug into either USB port on the computer. Have tried all the basic stuff suggested by 'support'. Any ideas?

My computer and itunes app do not see my iphone when I plug it into either USB port on the computer. The cable works because I can hear the iphone start charging off the computer. But there is no indication of the device in itunes or on my hard drive device list. Any ideas?

Have no idea what you mean by "basic stuff". Try EVERYTHING in this support article:
iPhone: Not recognized in iTunes for Mac OS X

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HT1296 My PC ITunes does not see mu IPAD Mini when I plug it in to the computer.

My PC ITunes does not see mu IPAD Mini when I plug it in to the computer.

Device not recognized. Take note of item 5.
http://support.apple.com/kb/ts1538

My iphones and ipods no longer show up as devices when I plug into my computer to use itunes

Does anyone know why my iPhone and iPod no longer show up as devices when I plug into my computer to use iTunes?

Hi jacquelinex,
Welcome to the Apple Support Communities!
If your devices are not showing up in iTunes I suggest your read over and follow the troubleshooting steps in the attached article.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Have a great day,
Joe

HT5318 I am unable to down load itunes and/or Quick Time. I am getting the message "not a valid 32bit win". I am operating on a 64bit system. I have tried all the fixes. what now?

I recently purchased the New IPad and am trying to sync to this computer. I need to download iTunes and /or Quick Time. Last night I tried downloading Quick Time and this morning it was still trying to load. iTunes will not download, but gives me the error code " not a 32bid win program" I am running a 64 bit system and have tried all the fixes that are listed. Now what. This is a Acer, Windows 7 64bid system.

iTunes will not download, but gives me the error code " not a 32bid win program" I am running a 64 bit system and have tried all the fixes that are listed.
Doublechecking. In the course of your troubleshooting to date have you worked through the following document?
iTunes: Windows reports that "iTunesSetup.exe is not a valid Win32 application"

MBP will not boot when a USB/USB2 Device is plugged into either USB port.

MBP hangs on the initial Gray Screen when anything is plugged into either of my MBP's USB ports on boot and reboot. I've tried it with a USB mouse, USB2 Hard Drive, USB Memory Stick and USB RF Mouse. It DOES NOT happen when anything is plugged into the Firewire 800 port, only either USB port.
It happens on reboot and a fresh start whenever something is plugged into either of these two USB ports. I've let the gray screen sit overnight, just to see if it would enter the Login Panel. Didn't happen.
As soon as I unplug the USB item, the HD whirls up and a few seconds later the booting continues as normal. I have booted in verbose mode just to see what the system says. It stays on the gray screen, again, until I unplug the USB device. However, the screen does note the following:
"The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 3 of hub @ location: 0x6000000)."
The above error may or may not be related.
........AND BEFORE ANYONE SUGGESTS IT, YES I HAVE ZAPPED THE PRAM and reinstalled the OS from new MBP Install Disks from scratch! Still occurs.
Hope someone can also validate what I've wrote with the newer MBP, as well.
Many Thanks!

JKosh wrote:
MBP hangs on the initial Gray Screen when anything is plugged into either of my MBP's USB ports on boot and reboot. I've tried it with a USB mouse, USB2 Hard Drive, USB Memory Stick and USB RF Mouse. It DOES NOT happen when anything is plugged into the Firewire 800 port, only either USB port.
It happens on reboot and a fresh start whenever something is plugged into either of these two USB ports. I've let the gray screen sit overnight, just to see if it would enter the Login Panel. Didn't happen.
As soon as I unplug the USB item, the HD whirls up and a few seconds later the booting continues as normal. I have booted in verbose mode just to see what the system says. It stays on the gray screen, again, until I unplug the USB device. However, the screen does note the following:
I'm having exactly the same problem with my MacBook Pro.
It's either the usb hub or simply the iphone... every time I need to boot my macbook pro I have to disconnect every device. It's getting quite annoying.
The previous 17" Powerbook G4 had no issues.

I have connected my ipad to my computer and itunes can't see it. iphoto sees it, but not itunes. What can I do?

I have connected my ipad to my computer and itunes can't see it. iphoto sees it, but not itunes. I want to sync - what can I do?

You can redownlod iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
For other music you will have to get it from where yo originally obtained it.

Hello. I have an ipod classic generation 4 and I want to add some more music to it however my computer and itunes do not recognice it when I try to connect it. Is it incompatible with windows 7 or itunes?

Hello. I have an ipod classic generation 4 and I want to add some more music to it however my computer and itunes do not recognise the device when I try to connect it. Is it incompatible with windows 7 or current version of itunes?

It should still be compatible. Have you tried plugging it into a different USB port using a different cable to see if that helps? Perhaps, try it another computer as well to see if it's recognized there.
Otherwise, start by checking to see if it's even recognized in Device Manager. See this article for details.
http://support.apple.com/kb/ts1496
B-rock

I installed iTunes 11.1.5 and it's not "seeing" my iphone 5s that's running IOS 7.1.

I installed iTunes 11.1.5 and it's not "seeing" my iphone 5s that's running IOS 7.1. I don't know what to do. Am I the only one having this issue? I would like to add some music to my phone, and make a back up copy of my phone to my computer, but I can't do anything.

Have you tried a couple of USB cables? And are you using the original cable that came with your phone?
The items in this article would be worth trying.
Edit: Just saw you got things sorted. Great news!
~Lyssa

TS1717 My Itunes will not launch after downloading and I have tried all the troubleshooting for itunes for Windows 7 64-bit. Do I need to system reboot my computer than try to download it again?

My Itunes will not launch after downloading and I have tried all the troubleshooting for itunes for Windows 7 64-bit. Do I need to system reboot my computer than try to download it again?

I'm having a very similar issue, paired with iTunes not being able to get online.
iTunes shows up in processes and then hangs at 17,000 K or so -- sometimes it will start up, but that (if it occurs) is a delay of literal hours.
Pretty meticulously went through all the 'cannot connect' trouble shooting, and have uninstalled, restarted, and then reinstalled every piece of apple software; issue is just as firm. Starting in safe mode or admin mode don't fix it; signing in as a different user doesn't fix it.

Hello, I can not reset Iphone 3gs, I tried few times, but I only get a cable on the screen with Itunes icon. and Itunes does not see it. anyone can help me?

hello, I can not reset Iphone 3gs, I tried few times, but I only get a cable on the screen with Itunes icon. and Itunes does not see it. anyone can help me?

You may need to put the iPad in recovery mode to restore it.
http://support.apple.com/kb/HT1808

My laptop and itunes is not seeing the ipod. the ipod is charging, so it sees the macbook. But the macbook doesn't see it. HELP.

My laptop and itunes are not seeing my ipod classic. the ipod is charging, so it sees the macbook. But the macbook doesn't see it. I have the most recent itunes loaded. the usb connection is fine. I've rebooted the laptop, I've rebooted the ipod. I don't know what else to do. Help, please.

Hey sdm7171,
To troubleshoot your MacBook not seeing your iPod, you'll want to follow along with the steps in this article;
iPod not recognized in iTunes and Mac desktop
http://support.apple.com/kb/TS1410
Sincerely,
Delgadoh

TS2972 hi I have window 8. My iTunes will not see my iPhone, iPad or Apple TV. Firewall and setting all look fine. The little box that is on the lower right that allows you to pick a device is missing, thanks

hi I have window 8. My iTunes will not see my iPhone, iPad or Apple TV. Firewall and setting all look fine. The little box that is on the lower right that allows you to pick a device is missing, thanks

Windows 8 has not been officially released nor is it supported by iTunes.

My iPhone 4 will not turn on. When I plug it into Itunes it says it is n recovery mode. I try to restore it and the error code code 3194. I have tried all the steps what now?

My iPhone 4 will not turn on. When I plug it into Itunes it says it is n recovery mode. I try to restore it and the error code code 3194. I have tried all the steps what now?

It is usually given as a communication error between Apple, iTunes (your computer), iPhone. Somewhere they are not communicating, so the iOS you are trying to install cannot be approved by Apple. Trouble shooting steps include, making sure you have Current iTunes installed, make sure your Hosts file of computer is not blocking Apple. Try restoring on another computer.

HT4972 after the update, my iphone is not starting, and itunes is not reading my iphone, itunes tells me that there is no sim card inserted, which is wrong, any solutions?

after the update to IOS 5.1.1, my iphone is not being activated, it tells me ''your iphone could not be activated server is temporarily unavailable. . . .'', and itunes is not reading my iphone, itunes tells me that there is no sim card inserted, which is wrong, any solutions?

Does your computer recognize other iPhones?
If the problem is only with this iPhone, try following along with this Apple doc -> iOS: Unable to update or restore
If the computer doesn't recognize other iPhones, try following along with this Apple doc -> iOS: Device not recognized in iTunes for Windows

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Can't find what you are talking about, could you post a link.
I see the following.
Quote "Select any of the applications below to download a free trial. Or sign up for your free trial of Creative Cloud to get free access to all of these applications, mobile apps, web storage, and more."
Its all referring to trials.

My computer and itunes do not see my iphone 'device' when I plug into either USB port on the computer. Have tried all the basic stuff suggested by 'support'. Any ideas?

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