My computer can't find my printer, My computer can't find my printer

My computer can't find my printer, My computer can't find my printer

What computer, what printer model, what operating system?

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  • Can't establish wireless connection between the printer and computer.

    I recently upgraded my wireless to an Apple AirPort Time Capsule. I'm able to set up the printer via USB cable. And I'm able to set up the printer on the network via the Airport WPA utility. However I cannot establish a wireless connection between the computer and the printer. When I go to the printers window  in my system prefereces, there is no wireless printer available to add in the "available printers" menu. Only the USB version printer is listed and of course when I disconnect the USB cable it shows as offline.I've tried all the fixes on HP's support pages. I've tried reinstalling the printer on both the router and the computer numerous times. The only thing I haven't done is reinstall the printer using the "Install Wizard" software that is supposed to come with the printer - (mine never came with it in the first place and of course HP doesn't have it available for download). And when I reset the printer to factory settings, then connect it to the computer via the USB, there is no installation software that pops up. Cant even find the **bleep** thing in "Finder". (I'm assuming that it should show up as some sort of external device.) I've checked to make sure both computer and printer are on the same network. (sometimes my computer will grab a connection with the next nearest network.) I've checked all the settings for the printer via the HTML configuration utility. I've even updated my Macbook software and restarted it multiple times. Note: the printer actually worked for a bit when I first switched routers, but the printer's wireless function went offline several times and then quit  altogether. Really frustrated that I bought another HP product thinking this time things would be different. HP is no help unless you want to pay $$ for a phone call. I'm about ready to take this thing out in the desert to use for target practice and never buy another HP product ever again.

    Hi , I saw your post regarding the problems you are having with your LaserJet Pro P1102w Printer not showing on your Macintosh computer. I may have found some resources for you. 
    I have a few questions for you, so I can offer some additional assistance:Before you upgraded to the Apple AirPort Time Capsule, was the printer working wirelessly without any issues?
    When you say; 'I reset the printer to factory settings', how where you trying to do this? 
    I found some instructions from this post: How do I reset my Laserjet p1102w to its defaults, copied here for you:
    To restore the printer back to factory settings, turn the printer off, hold down the wireless button and the cancel button (x button) then turn the printer back on and don't release the two buttons until the printer stops making noise. (When they say turn the printer off, I think they mean unplug the power cable.)
    "I've checked to make sure both computer and printer are on the same network."  Do you know if you are able to access the printers Embedded Web Server (EWS)?To access the EWS - Make sure that the Ready light () is on and that the printer is idle and silent.Press and hold the Cancel button (), and release it when the Ready light () begins blinking.The configuration page prints.Type the IP address or host name of the product in the address field of a supported Web browser, and then press Enter on your keyboardLet me know if this page loads 
    To answer a few more items you have listed:... When I go to the printers window in my system preferences, there is no wireless printer available to add in the "available printers" menu.This could be an issue with your print system, I recommend resetting the printing system and then Repair Disk Permissions - after that try to add the printer again.
    ... the "Install Wizard" software that is supposed to come with the printer - (mine never came with it in the first place and of course HP doesn't have it available for download)HP provides their software/drivers to Apple to be released through your Apple software updates. You can review this document on how to Install a Mac Printer Driver Using Apple Software Update. Which leads into your next point...
    ... there is no installation software that pops upWhen you connect the USB cable your mac may still recognize the printer software as being already installed - check for apple updatesOn the Mac, click the Apple menu (), and then click Software Update, or click About this Mac, and then click Software Update. A list of available updates displays.
    ... Not seeing the printer in "Finder" From what I understand most printers will not show in Finder unless you install a memory card into a supported port on certain printer models, only then will it read it like an external device. A few more things you can check are that the new settings in the Apple AirPort Time Capsule are setup to allow the printer to communicate. There are several of these settings listed in this document; Tips and Workarounds for Common Wireless Network Printer Issues.  HP regularly releases firmware updates that may also correct the problem you are experiencing. You can click on this link to Getting Printer Updates for HP LaserJet Pro P1102w Printer.  I did find 2 more documents that may offer some additional information as well;HP LaserJet Pro P1102w Printer - Connecting the Printer After Changing Your Wireless NetworkAn 'Unable to Find Printer' Error Displays for the HP LaserJet Pro P1102w Printer  Please let me know if any of these steps resolved your issue, or the details of what happened.  I look forward to hearing from you, hopefully with good news!   Thanks, 

  • Scanner won't work on my Hp printer and I can't find a way to view my ink level

    Hello!  I uninstalled HP Support Assistant, did a  Windows update, installed from official site, and yet I still cannot scan from my printer (had to make a shortcut to scan from my computer), and I can't find out my ink level.
    Any ideas on how I can view my ink level?
    Any ideas on how I can scan (although that's low priority because I did that work around)
    I have been going back and forth to HP site and HPSA (making sure everything is updated) but I did see that HP Digital Imaging Monitor icon is msising and HPSA advised me to to a custom install and to include that when installing.  That's the icon/program to view my ink levels.  But I can't seem to make that happen. Not an option for installation.
    Any more ideas?
    Thanks!
    Pavilion dv6=7135nr entertainment PC. Windows 7.
    This question was solved.
    View Solution.

    Hi linsjean,
    I see you have lost the ability to use the HP software to scan and check ink levels. You could continue scanning as you are now and simply download and install the HP Print and Scan Doctor to check your ink levels, or you could perform a comprehensive uninstall and reinstall.
    Click here to download and run the utility > HP Print and Scan Doctor
    Or you can use the steps below to complete the uninstall and reinstall;
    Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
    Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
    Download the software and choose to save as, save to desktop > Click here, choose your operating system, click next, select the Driver Product installation Softwar...
    After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
    Look for, and open the folder starting with 7z (Example: 7zS2356)
    Open folder Util
    Open folder CCC
    If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
    When the uninstall has completed restart the computer
    Follow these steps to reset the registry settings and options for Windows Installer.
    Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
    In the Open box, type msiexec /unregister, and then click OK.
    Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
    In the Open box, type msiexec /regserver, and then click OK
     *Note: there is a space between the c and the /
    If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
    Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
    Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
    Restart the computer
    Download and run the HP Printer Install Wizard for Windows
    The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
    If you can not complete any of these steps, please stop and post back to let me know where you got stuck. Skipping a step and continuing to the next step will not accomplish what we need to. If you get stuck I will help you through it.
    If this does resolve the issue, please let me know. Thank you. Fingers crossed!
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Please tell me how i can get to the page that let's me change my printer from computer to printer to

    please explain how I can get to the page that will let me change my printer to the wireless system instead of computer to printer I had to use the hardwire way to use my print shop, but now I would like it to be a wireless system  cannot find the page to let me change it back please help

    Usually the HP Printer software/driver folder in the Start Menu has the option to switch to wireless from usb.
    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
    **Click Accept as Solution on a Reply that solves your issue to help others**

  • I have a 5s 7.0.4 that I had set up for finger print password.  A confused friend mistook my phone for his and kept trying password until revoked.  I have "Find My iPhone" on and can notbfind a way to shut off now to do a restore because password is revok

    I have a 5s 7.0.4 that I had set up for finger print password.  A confused friend mistook my phone for his and kept trying password until it was revoked.  I have "Find My iPhone" turned on and can not find a way to shut it off now.  It must be off to do a restore but we need password to turn off.  Big circle.  Any insight is appreciated.  Happy New Year!

    wadegrimm wrote:
    ...  I have "Find My iPhone" turned on and can not find a way to shut it off now. .
    You can access iCloud.com on a computer to turn it off.
    http://support.apple.com/kb/PH2702

  • HT204370 I rented a movie from the Itunes store and started watching it, but my computer jammed part way through, and now i can't find the movie to continue playing it, where can i find it?

    I rented a movie from the Itunes store and started watching it, but my computer jammed part way through, and now i can't find the movie to continue playing it, where can i find it?

    Hi brett242424,
    Welcome to the Support Communities!
    The movie would be in your iTunes library, in the Movies application.  However, if the rental period has expired, you may need to contact the iTunes Store Support about your situation:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
    Cheers,
    - Judy

  • I was trying to add an itunes library to my computer, and now my itunes library can not be found. An ipod can be synced with only one iTunes library at a time. How can I find my Itunes library, complete with playlists ?

    I was trying to add an itunes library to my computer, and now my itunes library can not be found. An ipod can be synced with only one iTunes library at a time. How can I find my Itunes library, complete with playlists ?

    I have the same problem too and tried alot of things like time zone , restarting or changing DNS of wifi connection to 8.8.8.8 still nothing happens .. !!
    iPhone 5s, iOS 8.3

  • HT203167 Hi, I've purchased a few films from itunes (and they are listed as Purchased in my account), but I can't find them on my computer or on my itunes account, and itunes wants me to pay for them again. How do I get around this?

    Hi, I've purchased a few films from itunes (and they are listed as Purchased in my account), but I can't find them on my computer or my itunes account, and itunes wants me to pay for them again. How do I get around this? I've tried all the suggestions, and it's hugely frustrating.

    If you are in the UK, and the film studio allows re-downloading, and you are signed in with the same account that you bought them with, then they might show under the Purchased link under Quinklinks on the right-hand side of the iTunes store home page for re-downloading - if they don't show then check to see if they are hidden (hiding and unhiding).
    But you should be keeping and maintaining your own backup of your downloads and noy rely on being able to re-download any item as they are occasionally removed from the store by the content provider (film studio, tv company, record company etc).

  • I bought songs on my laptop which synced to my iphone and iPad.  But I can't find them on itunes library on my home computer.  However, when I click download for the same song it says it has already been purchased.  How do I find it on home computer?

    I bought songs on my laptop which synced to my iphone and iPad.  But I can't find them on itunes library on my home computer.  However, when I click download for the same song it says it has already been purchased.  How do I find it on home computer?

    Is your "home computer" the same as your laptop or are these two different machines?

  • In VIEWING (to print) my iTunes music (in finder), how can i view subfolders without clicking on the  triangle of each main folder?

    In VIEWING (to print) my iTunes music (in finder), how can i view subfolders without clicking on the  triangle of each main folder?
    I am trying to print a list of all my music. For example, main folder is BEATLES.  Subfolders are Magical Mystery Tour, Yellow Submarine, Abbey Road, etc...
    and I want to view and print all the subfolders. This is a recovery project after my hard drive failed. I know this is truly a "finder" question and will double post there.
    Thanks.
    Amy

    amy lynn wrote:
    way too much ink.
    Don't know what this means but okay.

  • When I try to print from my iPad I see a message "searching for printer" and then "no printer found.".  I have a printer application loaded and it finds my wireless printer.   How do I get the iPad to do the same so I can print from emails, the web, etc?

    When I try to print from my iPad I see a message "searching for printer" and then "no printer found.".  I have a printer application loaded and it finds my wireless printer.   How do I get the iPad to do the same so I can print from emails, the web, etc?  Thanks

    sandrafromsilver spring wrote:
    When I try to print from my iPad I see a message "searching for printer" and then "no printer found.".  I have a printer application loaded and it finds my wireless printer.   How do I get the iPad to do the same so I can print from emails, the web, etc?  Thanks
    Go to the following link:
    http://jaxov.com/2010/11/how-to-enable-airprint-service-on-mac-os-x-10-6-5/

  • When I try to print sth I can´t choose my printer. Adobe Reader only shows a printer I used years ago.I aleady deleted and reinstalled the Reader and deleted all other printers from the computer.How can I add a new printer to Adobe Reader?Thanks for help!

    When I try to print sth I can´t choose my printer. Adobe Reader only shows a printer I used years ago.I aleady deleted and reinstalled the Reader and deleted all other printers from the computer.How can I add a new printer to Adobe Reader?Thanks for help!

    Hi,
    I would suggest you to uninstall Adobe Reader using the cleaner tool and then re-install the latest version.
    Adobe Cleaner Tool:- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs.
    Latest version of Adobe Reader:- http://get.adobe.com/reader/
    If you still experience the same issue, please share the following information:-
    - Screenshot of Adobe Reader showing printer options
    - Screenshot of Microsoft Word showing printer options
    - Screenshot of control panel- Control Panel\All Control Panel Items\Devices and Printers
    Regards,
    Nakul 

  • HT2495 I have a wirless network. I connect all my computers to it and a printer. I can print wirelessly from all computers. I tried to add the printer to my new Macbook, but can't find the printer on the add printer and scan icon on preferences.

    I have a wirless network. I connect all my computers to it and a printer. I can print wirelessly from all computers. I tried to add the printer to my new Macbook, which is connecte to the network, but can't find the printer on the add printer and scan icon on preferences. I downloaded a installation printer utility from the Manufacturer (lexmark), but it didn't work. Any sugestions?
    Thanks,
    Ivette

    You would need to get the IP address of your printer then manually add a network print queue.
    To get the IP address, on the control panel of your printer, press on Setup > Network Setup > TCP/IP > View/Set IP address.

  • I cant seem to find the authorise my computer in the itunes store, can anyone help?

    I cant seem to find the authorise my computer button in the itues store, can anyone help?

    It's in the Store drop-down menu - in iTunes 11 on a PC press Alt-S and the Store menu should appear e.g. from a Mac :

  • Can't find paid song on computer

    I paid for and can hear my song on my iPhone 5 BUT I'm unable to find it on my computer at iTunes.com
    What am I doing wrong?  Is it possible to email somebody else the song? so they can help me figure out where to start it (lots of instrumental before actual singing (karaoke version) starts.  If so, how do I do this?  When I email it from my phone it comes up as only the name of the song - it can't be played.

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