My computer crashed and I had no back up.  How can I retrieve my purchased songs?  I can view my history of purchased songs and the list appears in itunes with ! next to them.  Can you please reset this so I can re-download my purchased music.

My name is Janet Haynes.  I have a PC and it crashed.  I now have a new PC and have installed itunes.  My music list appears with ! by them.  How do I get my purchased music back.  I have done all the online support and nothing has worked.  I made an appointment with the Genius Bar at the Apple store and they told me to go this route.  Please reset my itunes an allow me to re-download  my music.  I do not have a tremendous amount of songs, but do not want to have to purchase them again.   Please, Please help me.  I thank you in advance
Janet Haynes
[email protected] or [email protected]
(225) 278-0431

It is probably not wise to leave your e-mail and phone number on a public forum.
It has always been very basic to always maintain a backup copy of your computer. Use your backup copy to put everything back.
You purchase one download only.
If for some reason you have failed to maintain a backup ( not good), then you can transfer itunes purchases from an ipod: File>Transfer Purchases

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