My computer crashed and I've tried restarting and keep getting a grey screen. Have tried most of the options on the Apple support site

My computer crashed this morning. Tried to restart and get nothing but grey screen. Have tried soft boot, reseting PRAM. Tried my original disc and now that is stuck in the drive. Nothing but grey screen appears.

On the bottom of the MBP is the serial number. Enter it here and post back the model/year information.
https://selfsolve.apple.com/agreementWarrantyDynamic.do
try a SMC reset:
http://support.apple.com/en-us/HT201295
Ciao.

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Haven't been able to use pages for a while. Keep getting following message. Have tried reinstalling iWork, but no luck. Same problems with Keynote and Numbers/Users/scottmcdonald/Desktop/Screen Shot 2012-03-14 at 9.39.52 PM.png

Haven't been able to use pages for a while. Keep getting following message. Have tried reinstalling iWork, but no luck. Same problems with Keynote and Numbers/

Have you moved Pages from its installed location? Or just dragged a copy to your current system?
It can't find some of its resources apparently.
Peter

Macbook does not boot. stuck at grey screen. have tried single user mode, but text stops at AppleIntelCPUPPowerManagement: initialization complete, without anymore prompts. no

macbook does not boot. stuck at grey screen. have tried single user mode, but text stops at AppleIntelCPUPPowerManagement: initialization complete, without anymore prompts. no hash key appears that will allow me to type in: fsck -fy
have my trials for IB in one week and my history notes are all on my hard drive, that has not been backed up. help please =(

macbook does not boot. stuck at grey screen. have tried single user mode, but text stops at AppleIntelCPUPPowerManagement: initialization complete, without anymore prompts. no hash key appears that will allow me to type in: fsck -fy
have my trials for IB in one week and my history notes are all on my hard drive, that has not been backed up. help please =(

What does it mean when trying to startup I get a grey screen with a box with a question mark flashing

My wife was getting the circling pinwheel so she shut down her MacBook Pro. When she started it back up we got the flashing box with a qestion mark in it. It will do that for a while then shut off.
Any suggestions?

It usually is a sign that the MBP cannot locate the OSX. Either the HDD needs attention or the connection to the HDD has failed. You will need the original installation disks to address the HDD for repair or if you MBP came with Lion or later, boot to the recovery partition and see if the HDD can be repaired.
Ciao.
Use this link as an aid in resolving the problem:
https://discussions.apple.com/docs/DOC-5281
Message was edited by: OGELTHORPE

I keep getting message error 101, have tryed 3 times to download, on windows vista

i get message error 101, i've tryed to download 3 times now, with the same results every time. i'm using windows vista, any one have any ideas?

Hi dawndancer,
Error 101/102 normally appear when the the installer is unable to extract the files.
This could be due to a corrupt/incomplete download, the installer trying to extract at a location it does not have permissions to, or just plain permissions issue.
Also see, http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assista nt.html for help with Error 101 and 102.
This is the same link that Mylenium has posted in the post above.
1. Ensure that you're downloading to a writeable user location, and not to "Program Files" or Applications" folders
2. Try solution 1 and restart the download
3. Try solution 2 to clear some space if you're running low
4. Ensure that you're logged in with Admin privileges
Alternately you can follow the steps listed in http://forums.adobe.com/thread/981369 to initiate a direct download, and then proceed to install.

HT4061 3GS stuck on connect to iTunes screen and keep getting error 29 at restore tried 5 different batteries all with different apn numbers what apn should my batterie have

Keep getting error 29 I have tried 5 batteries now all with different apn numbers which is the correct batterie to use in my 3GS

Error 20, 21, 23, 26, 28, 29, 34, 37
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service

After reading and resetting everything with Keyboard I still get blank white screen. The only way I can boot to Mavericks is unplug power cord, push and hold power button while plugging power cord in. Fans at full speed.

After reading and resetting everything with Keyboard I still get blank white screen on 2nd? page of boot. The only way I can boot to Mavericks is unplug power cord, push and hold power button while plugging power cord in. Fans run at full speed, machine boots then runs normal except the dvdrw will not . The mid 2011 IMAC had the same problem with LION. I changed hard drives, formatted, and installed a clean install of latest os x mavericks. Any help would be greatly appreciated.
EtreCheck version: 1.9.15 (52)
Report generated August 30, 2014 at 6:56:41 PM EDT
Hardware Information: ?
    iMac (21.5-inch, Mid 2011) (Verified)
    iMac - model: iMac12,1
    1 2.5 GHz Intel Core i5 CPU: 4 cores
    4 GB RAM
Video Information: ?
    AMD Radeon HD 6750M - VRAM: 512 MB
        iMac 1920 x 1080
System Software: ?
    OS X 10.9.4 (13E28) - Uptime: 0 days 0:16:53
Disk Information: ?
    ST3120026AS disk0 : (120.03 GB)
    S.M.A.R.T. Status: Verified
        EFI (disk0s1) <not mounted>: 209.7 MB
        Untitled (disk0s2) / [Startup]: 119.17 GB (87.12 GB free)
        Recovery HD (disk0s3) <not mounted>: 650 MB
    HL-DT-STDVDRW GA32N
USB Information: ?
    Apple Inc. FaceTime HD Camera (Built-in)
    CHICONY USB NetVista Full Width Keyboard
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Computer, Inc. IR Receiver
    Apple Internal Memory Card Reader
Thunderbolt Information: ?
    Apple Inc. thunderbolt_bus
Gatekeeper: ?
    Anywhere
Kernel Extensions: ?
    [loaded]    com.nvidia.CUDA (1.1.0) Support
    [loaded]    com.sophos.kext.sav (9.0.61 - SDK 10.7) Support
    [loaded]    com.sophos.nke.swi (9.0.53 - SDK 10.8) Support
Startup Items: ?
    CUDA: Path: /System/Library/StartupItems/CUDA
    FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
Launch Daemons: ?
    [loaded]    com.adobe.fpsaud.plist Support
    [running]    com.arcsoft.eservutil.plist Support
    [running]    com.bjango.istatmenusdaemon.plist Support
    [loaded]    com.oracle.java.Helper-Tool.plist Support
    [running]    com.sophos.autoupdate.plist Support
    [running]    com.sophos.configuration.plist Support
    [running]    com.sophos.intercheck.plist Support
    [running]    com.sophos.notification.plist Support
    [running]    com.sophos.scan.plist Support
    [running]    com.sophos.sxld.plist Support
    [running]    com.sophos.webd.plist Support
Launch Agents: ?
    [running]    com.arcsoft.esinter.plist Support
    [running]    com.bjango.istatmenusagent.plist Support
    [loaded]    com.nvidia.CUDASoftwareUpdate.plist Support
    [loaded]    com.oracle.java.Java-Updater.plist Support
    [running]    com.sophos.uiserver.plist Support
User Login Items: ?
    Macs Fan Control
    Firefox
Internet Plug-ins: ?
    FlashPlayer-10.6: Version: 14.0.0.176 - SDK 10.6 Support
    Flash Player: Version: 14.0.0.176 - SDK 10.6 Support
    QuickTime Plugin: Version: 7.7.3
    JavaAppletPlugin: Version: Java 7 Update 67 Check version
    Default Browser: Version: 537 - SDK 10.9
Audio Plug-ins: ?
    BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
    AirPlay: Version: 2.0 - SDK 10.9
    AppleAVBAudio: Version: 203.2 - SDK 10.9
    iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
    Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
    CUDA Preferences Support
    Fan Control Support
    Flash Player Support
    Java Support
Time Machine: ?
    Time Machine not configured!
Top Processes by CPU: ?
         1%    WindowServer
         1%    fontd
         0%    firefox
         0%    SystemUIServer
         0%    SophosWebIntelligence
Top Processes by Memory: ?
    229 MB    firefox
    156 MB    SophosScanD
    152 MB    InterCheck
    131 MB    com.apple.IconServicesAgent
    115 MB    SophosAntiVirus
Virtual Memory Information: ?
    424 MB    Free RAM
    1.53 GB    Active RAM
    1.37 GB    Inactive RAM
    699 MB    Wired RAM
    1.26 GB    Page-ins
    0 B    Page-outs

I'd start by getting rid of the following software responsible for these extensions.
Kernel Extensions: ?
    [loaded]    com.nvidia.CUDA (1.1.0) Support
    [loaded]    com.sophos.kext.sav (9.0.61 - SDK 10.7) Support
    [loaded]    com.sophos.nke.swi (9.0.53 - SDK 10.8) Support
Startup Items: ?
    CUDA: Path: /System/Library/StartupItems/CUDA
    FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
Use the uninstaller provided with the Sophos software. You can uninstall CUDA via the preference pane. Be sure you remove the com.nvidia.CUDA extension which is located in the /System/Library/Extensions/ folder. Not sure if Fan Control has an uninstaller so you will have to do it manually:
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, EasyFind, instead.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
    1. AppZapper
    2. AppDelete
    3. Automaton
    4. Hazel
    5. AppCleaner
    6. CleanApp
    7. iTrash
    8. Amnesia
    9. Uninstaller
10. Spring Cleaning
For more information visit The XLab FAQs and read the FAQ on removing software.
Be sure to remove your two Login Items. Finally do this:
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
     Note: You will need an active Internet connection. I suggest using Ethernet
                 if possible because it is three times faster than wireless.

I'm attempting to download a plug in or patch to rectify the inability to open RW2 files in Photoshop CC 2014. I'm trying AdobePatchinstaller but keep getting an install error. Any advise?

I'm attempting to download a plug in or patch to rectify the inability to open RW2 files in Photoshop CC 2014. I'm trying AdobePatchinstaller but keep getting an install error. Any advise?

Thank you but the issue has been rectified. Adobe tech support led me through the process of updating all of my apps.
a r o 2 0 1 4

I have a mac book pro running Lion 10.7.4 and every time I use Google Earth The computer crashes by lowering a black curtain and then asking me to hold the power button down until it closes and press the power button again to restart it. Can I fix this?

I have a mac book pro running Lion 10.7.4 and every time I use Google Earth The computer crashes by lowering a black curtain and then asking me to hold the power button down until it closes and press the power button again to restart it. Can I fix this? It bugs me when I'm looking at real estate.

I really don't have an answer for that one. I guess that while trying to get things working correctly, I would use the most basic monitor I had which in your case would be the Eizon using the Thunderbolt port and adaptor.
When you boot into Safe Mode the startup is quite slow, but you should get the Apple logo and then the spinning gear below it (release the SHIFT key when it appears.) Then after a little more time you should see a gray progress bar appear below the spinning gear. When that disappears the computer will startup to a login screen.

My computer crashed with lightroom open, since restart I get a msg LR encounted an error when reading from its preview cache and needs to quit

Hi All
My computer crashed with lightroom open, since restart I get a msg 'LR encounted an error when reading from its preview cache and needs to quit'
I'd appreciate any suggestions
Many thanks

Many thanks for your help, at lease the LR is working now. How do I rebuild previews and smart previews or will this happen automatically?
Many thanks

Woke up to my iPhone 4 being completely blank. I've tried restarting and resetting it as well as charging it and plugging into my computer. Can anyone shed some light as to what may be wrong or how to fix it? Thanks

Woke up to my iPhone 4 being completely blank. I've tried restarting and resetting it as well as charging it and plugging into my computer. Can anyone shed some light as to what may be wrong or how to fix it? Thanks

Hello there, Kyle.Kuz.
The following Knowledge Base article that provides some helpful pointers to help resolve your issue is:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Specifically:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 15 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

After a power outage Apple TV can't find date and time - just keeps spinning on that screen. Tried powering off Apple TV, the computer, and the router. Tried to restart Apple TV. Tried to restore Apple TV, but it got stuck again setting time/date.

After a power outage Apple TV can't find date and time - just keeps spinning on that screen. Tried powering off Apple TV, the computer, and the router. Tried to restart Apple TV. Tried to restore Apple TV, but it got stuck again setting time/date.

Welcome to the Apple Community.
Along with the things you have tried, some have had success setting the location to the US.

I just created a new profile/user on my MacBook Pro. My pointer/mouse. It works fine in my older user profile, but when I go to the new profile my mac will not respond to clicks. Mouse moves but will not click. Already tried restarting and the pram zap.

I just created a new profile/user on my MacBook Pro. My pointer/mouse on my trackpad. It works fine in my older user profile, but when I go to the new profile my mac will not respond to clicks. The Mouse moves but will not click. Already tried restarting and the pram zap. The problem starts when I log out of my main profile. I get to the login screen and my laptop stops responding to clicks. When I manage to make my way back to my main profile the mouse works perfectly. Should I just delete the new profile and try again?

If the modem is also a router, either use the modem in bridge and run pppoe client on the TC.. that is assuming ADSL or similar eg vdsl. If it is cable service.. and the modem is a router, then bridge the TC.. go to internet page and select connect by ethernet and below that set connection sharing to bridge.
Please tell us more about the modem if the above gives you issues.

I keep getting an error message when trying to download i tunes. It says it's looking for MSVCR80.dll and I find it on my computer so I don't know what else to do. Any suggestions?

I keep getting an error message when trying to download itunes. It says it can't find "msvcr80.dll, but when I search for it on my computer it is there. My itunes was working just fine before I got the message to download the latest upgrade. I've not had any problems doing that before now, so don't really know what to do.

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

I tried updating my iPhone3g through itunes. Now i'm stuck in recovery mode and i've EVERYTHING even websites and such but nothing worked out! I've also tried restarting and fiddling with the home button but nothing still worked. Please help!

I tried updating my iPhone3g through itunes. Now i'm stuck in recovery mode and i've EVERYTHING even websites and such but nothing worked out! I've also tried restarting and fiddling with the home button but nothing still worked. Please help! What should I do??

Well, if you've indeed tried EVERYTHING, then you'll need to bring your phone to Apple for evaluation.

My computer crashed and I've tried restarting and keep getting a grey screen. Have tried most of the options on the Apple support site

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