My computer crashed and sn doesn't work
My computer crashed last week but when I try to redownload the CS5 from my external harddrive it does not work and when I try to download from adobe.com it tells me my serial number is invalid but is from the box. What can I do to reinstall this on my mac? I use it so much especially now since starting a church and using graphics more and more.
Contact support by phone or web chat.
Mylenium
Similar Messages
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Hi everyone, I have a computer linked to my iPAD through itunes. Then my Computer crashed and had to get a new one. How do I get rid of the old computers link on ipad and get it on new computer bcos is wont work! (doesn't work) PLZ HELP
what do you mean the old computers link?
my ipad is sycned with my computer but nowhere is there a link
and if I connected it with a new computer and set it to sync it would replace all my data with the data from the new computer -
I have Adobe Acrobat 9.5.4 installed on my computer and it doesn't work when PDFing
I have Adobe Acrobat 9.5.4 installed on my computer and it doesn't work when PDFing my document using Microft Word 2010. I have tried using the tab add-in, but it doesn't respond either. The only way to convert my document is to save it as a .pdf from the save as drop down box. I need to be able to have the full functionability of creating a PDF document with the tabs and links working.
Please help!From OFFICE 2010 you either have to have AA X or just print to the Adobe PDF printer. You give no information on your operating system or specifically what you mean by PDFing -- there are multiple ways to create a PDF from a WORD document and you have given no information. However, in this case your only choice is to print to the Adobe PDF printer. Otherwise, you need to upgrade Acrobat.
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When I sync my iphone with Windows 7, the contact moves to my computer, but the contact is not complete. No phone numbers. What am I doing wrong? I have also tried sync-ing with Yahoo, and that doesn't work either.
The music sync is one way - computer to iphone. The only exception is itunes purchases. File>Transfer Purchases
It has always been very basic to always maintain a backup copy of your computer for just such an occasion. Use your backup copy to move everything to your new computer. -
hello, i not long ago purchased light room 5 and it downloaded and was working great! but the my computer crashed and i was unable to retrieve it and i am still having problems! i DO NOT WANT TO PAY AGAIN!IS THERE ANY WAY I CAN GET IT BACK!
You should be able to download Lightroom 5.4 again, without problems, for free
From Google, type in
Lightroom 5.4 download Windows
or
Lightroom 5.4 download Mac
and please don't type in all capitals thank you -
My last computer crashed and my new computer doesn't have a disk drive. I downloaded the CS package, put in my serial number,but during install is is still requiring a disk. What do I do?
is your cs6 a upgrade?
if so, after entering your cs6 serial number you will be prompted to select the qualifying product from a dropdown. select the product you own and enter its serial number.
after entering each serial number at the correct time installation will proceed.
if no, what files (names and extensions) did you download and what are the file sizes shown on your hd? -
My last computer crashed and my new computer doesn't have a disk drive. I downloaded the CS6 package, put in my serial number, but during install it is still requiring a disk. What do I do?
Thread moved from the Adobe Captivate forums.
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MY computer crashed and I had to reload the operating system. I had purchased the export PDF. However, I had not back up since my purchase and it is my understanding that this software is not stored on my computer. The export no longer works, it just keeps circling and the message acts like it is doing it but it circles and never completes. Msg says "uploading file to adobe exportPDF online"
Hi lisa99vano,
I'm sorry that your computer crashed. That's the worst. But, it shouldn't have affected ExportPDF, since that is an online service (provided you're using a supported web browser, and there's no firewall or proxy preventing ExportPDF from uploading). First, please make sure that you're using a supported web browser: http://www.adobe.com/acom/systemreqs/
Next, I think we should consider the file that you're trying to convert. How big is it? Had you tried converting it before the crash? Does it contain both text and graphics? Do other files convert without issue?
I look forward to hearing back from you with some specifics about the file.
Best,
Sara -
My ipod touch was lost and now I got it back but someone locked it up and says my ipod touch is disabled tells me to connect to my itunes. I connected to my itunes on my computer but will not recognize this ipod touch because since it was lost my computer crashed and nothing could be saved on it so I had to reload itunes and start from the beginning so how do I get my ipod touch out of "disabled" mode?
Try authorizing the computer because that may be the problem. And you need the latest version of itunes. Itunes 11.
To authorize the computer go to itunes then press store then authorize. -
My computer crash and i got a new Hard Drive. I synced my Ipod to my Itunes and then lost all my photos that were on my ipod. I do not know if my cloud backed it up. Is there any way i can get my pictures back??????
- If the photos were synced to the iPod they are gone
- If they were taken by or saved to the iPod gp to iTunes>Preferences>Devices and look at the date/time of the iPod backup. If it is when you synced then restoring from backup should get the photos back.
- If you had turned on Settings>iCloud>PhotoStream, then set up PhotoStream on the computer and get the last 30 days of photos from PhotoStream. You should also be able to get them back by simply turning one Photostream on the restored iPod. -
?
damfam9 wrote:
My old computer crashed and i just purchased a new laptop. How do i get my library on my new computer without erasing all the songs on my ipod?
If ALL your music is on the iPod and it's ALL iTunes purchased content, you log into iTunes with your account on th enew machine and reverse sycn the music back.
If the music is from cd's and other sources (not iTunes files) then ask over at iLounge what third party solution currently works. (can't recommond it here)
I have some HUGE instructions here how to get your music off the old comptuer too:
Recovery options:
A: If Windows isn't booting:
You need to boot the computer from a "recovery disk or USB" that has a operating system on it and a graphical user interface to transfer files from your boot drive to a external drive.
I suggest using the Easy USB Installer to install Ubuntu 10.10 onto a 2-4 GB USB key.
http://www.pendrivelinux.com/universal-usb-installer-easy-as-1-2-3/
or
burn a ISO of Ubuntu 10.10 or PartedMagic to a cd-r with ImgBurn or Win 7 right click and burn
You can use Disk Utility in OS X to select the ISO and burn to cd/dvd as well.
Once you have it installed, consult this page for your BIOS boot key to hold to get into the BIOS.
http://pcsupport.about.com/od/fixtheproblem/a/biosaccess_pc.htm
Plug the USB into the back (if possible) of the computer, connect the external drive and enter the BIOS, set the USB (or CD) as first boot and SAVE.
Boot off the USB/CD and "Try Ubuntu/Run from disk" DON'T INSTALL. (Parted Magic loads into RAM and ejects CD)
Once in, go under the menu Places > Computer and transfer your files to the external drive just like you would in Windows, drag and drop.
(If using Parted Magic double click on the Mount Drive left icon twice, use the two GUI windows to transfer files to external drive, unmount drives, log out/quit in the lower left corner menu option)
B: If the computer hardware isn't working, but the drive might still work:
You'll have to remove the power cord and manually extract the hard drive. This might result in some damage.
There is a powered IDE/SATA to USB adapter for sale online for $20 that you can take that internal hard drive and use it like a external drive to access your files from another Windows machine.
C: If your iTunes content is deleted...
It might be recoverable if it hasn't been overwritten yet by fresh data. Undelete software works by reading the 1's and 0's of the files themselves, not what the OS says.
You need to use undelete software pre-installed before the iTunes content was deleted, or while on a bootable cd/USB and a external drive to transfer the recovered files.
You can also install undelete type software on a new machine and USE STEP B above to "undelete" the files and recover them directly to the new computer.
You can't install undelete software or recover files to the same drive your attempting to recover from or it overwrites the deleted data.
D: If the hard drive doesn't work and...
The data isn't worth spending $2000-$3000 in a ATTEMPT at platter dissection recovery, then your finished
If the data on the drive was encrypted, data recovery efforts may be futile, unless it's a encypted file and you transfer it successfuly and have the password to de-crypt it.
E: If you have a "iDevice" with any content
It can be synced back into iTunes, check at iLounge what third party software works reliably now and for your version.
(Once you log into your iTunes account, you can sync ONLY iTunes purchased content back from a iDevice)
Third party software can recover just about all the items on a iDevice, regardless of it's origin. (can't recommend such software here)
F: If any of the above is too hard, or the data is of "critical importance"
Then seek professional computer or forensic level recovery services.
Get help from someone who has done this sort of thing repeatly and can almost guaranty 100% results.
There is Linux software that can "rip" all data off a iOS device if that level of attention is needed, seek a professional service.
Hope this helps in your data recovery efforts.
Please, backup your data, it's the only thing us IT professionals can't recover. -
MacBook doesn't turns into sleep mode and swop doesn't work.
MacBook doesn't turns into sleep mode and swop doesn't work.
Can you help me please. I have a MacBook Pro 8.2. I reinstalled OS X to make swop file working, but it still doesn't work. I reinstalled OS X from Internet recovery.
Start time: 10:31:02 03/15/15
Model Identifier: MacBookPro8,2
System Version: OS X 10.10.2 (14C109)
Kernel Version: Darwin 14.1.0
Time since boot: 3 minutes
Memory
BANK 0/DIMM0:
Size: 4 GB
Speed: 1333 MHz
Status: OK
Manufacturer: 0x029E
BANK 1/DIMM0:
Size: 4 GB
Speed: 1333 MHz
Status: OK
Manufacturer: 0x029E
SerialATA
TOSHIBA MK5065GSXF
Diagnostic reports
2015-03-15 Boom 2 crash
2015-03-15 com.apple.internetaccounts crash
Log
Mar 15 10:26:10 memorystatus_thread: idle exiting pid 546 [tccd]
Mar 15 10:26:11 memorystatus_thread: idle exiting pid 547 [nsurlstoraged]
Mar 15 10:26:12 memorystatus_thread: idle exiting pid 544 [soagent]
Mar 15 10:26:13 memorystatus_thread: idle exiting pid 548 [nsurlstoraged]
Mar 15 10:26:43 memorystatus_thread: idle exiting pid 556 [com.apple.CodeSi]
Mar 15 10:26:44 memorystatus_thread: idle exiting pid 558 [accountsd]
Mar 15 10:26:45 memorystatus_thread: idle exiting pid 553 [com.apple.iCloud]
Mar 15 10:26:46 memorystatus_thread: idle exiting pid 561 [networkd_privile]
Mar 15 10:26:47 memorystatus_thread: idle exiting pid 555 [secinitd]
Mar 15 10:26:48 memorystatus_thread: idle exiting pid 560 [tccd]
Mar 15 10:26:49 memorystatus_thread: idle exiting pid 562 [secd]
Mar 15 10:26:50 memorystatus_thread: idle exiting pid 554 [com.apple.intern]
Mar 15 10:26:51 memorystatus_thread: idle exiting pid 565 [nsurlstoraged]
Mar 15 10:26:52 memorystatus_thread: idle exiting pid 563 [soagent]
Mar 15 10:26:53 memorystatus_thread: idle exiting pid 551 [syncdefaultsd]
Mar 15 10:26:54 memorystatus_thread: idle exiting pid 557 [CoreServicesUIAg]
Mar 15 10:26:55 memorystatus_thread: idle exiting pid 567 [iconservicesd]
Mar 15 10:26:56 memorystatus_thread: idle exiting pid 566 [iconservicesagen]
Mar 15 10:26:57 memorystatus_thread: idle exiting pid 568 [systemstatsd]
Mar 15 10:26:58 memorystatus_thread: idle exiting pid 550 [cfprefsd]
Mar 15 10:26:59 memorystatus_thread: idle exiting pid 552 [cfprefsd]
Mar 15 10:27:00 memorystatus_thread: idle exiting pid 549 [coreduetd]
Mar 15 10:27:01 memorystatus_thread: idle exiting pid 564 [nsurlstoraged]
Mar 15 10:28:18 ** GPU Hardware VM is disabled (multispace: disabled, page table updates with DMA: disabled)
Mar 15 10:29:09 proc 316: load code signature error 4 for file "Boom 2"
I/O per process: coresymbolicati (UID 0) is using 15 MB/s
kexts
com.globaldelight.driver.Boom2Device (1.1)
Daemons
com.apple.installer.osmessagetracing
Agents
com.apple.AirPortBaseStationAgent
com.globaldelight.Boom2Daemon
Extensions
/Library/Extensions/Boom2Device.kext
- com.globaldelight.driver.Boom2Device
/System/Library/Extensions/EPSONUSBPrintClass.kext
- com.epson.print.kext.USBPrintClass
/System/Library/Extensions/JMicronATA.kext
- com.jmicron.JMicronATA
Applications
/Applications/Boom 2.app
- com.globaldelight.Boom2
/Applications/Boom 2.app/Contents/Library/LoginItems/Boom2Daemon.app
- null
Bundles
/Library/Printers/Canon/BJPrinter/Plugins/BJNP/CIJNetworkIOM.plugin
- jp.co.Canon.ij.print.iom.CIJNP
/Library/Printers/Canon/BJPrinter/Plugins/BJNP/CIJNetworkPBM.plugin
- jp.co.Canon.ij.print.pbm.CIJNP
/Library/Printers/Canon/BJPrinter/Plugins/BJUSB/BJUSBIOM.plugin
- jp.co.canon.bj.print.bjusbiom
/Library/Printers/Canon/BJPrinter/Plugins/BJUSB/BJUSBPBM.plugin
- jp.co.canon.bj.print.pbm.USB
/Library/Printers/Canon/BJPrinter/Plugins/BJUSB/CIJUSBClassDriver.plugin
- jp.co.canon.ij.print.CIJUSBClassDriver
/Library/Printers/Canon/BJPrinter/Plugins/BJUSB/CIJUSBClassDriver2.plugin
- jp.co.canon.ij.print.CIJUSBClassDriver2
/Library/Printers/Canon/BJPrinter/Plugins/IJBluetooth/IJBluetoothIOM.plugin
- jp.co.canon.ij.print.ijbluetoothiom
/Library/Printers/EPSON/CIOSupport/CIOHelper.plugin
- com.epson.print.plugin.CIOHelper
/Library/Printers/EPSON/CIOSupport/EPSONUSBPrintClass.plugin
- com.epson.print.plugin.USBPrintClass
/Library/Printers/EPSON/CIOSupport/XIOP.plugin
- com.epson.print.plugin.XIOP
/Library/Printers/EPSON/CIOSupport/XIORemoteClient.plugin
- com.epson.print.plugin.XIORemoteClient
/Library/Printers/EPSON/CIOSupport/XIORemoteServer.plugin
- com.epson.print.plugin.XIORemoteServer
Restricted files: 219
Elapsed time (s): 238Remove "Boom" and test.
Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.
Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.
I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.
Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.
Back up all data before making any changes.
You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.
If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.
Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software. -
My computer crashed and everything had to be reinstalled. I lost everything
My computer crashed and everything had to be reinstalled. I lost everything from the hard drive. I can access my website on-line, but when I go to iWeb none of my documents are there. I have tried dragging the site pages that are stored on iDisk, but it doesn't seem to be working for me.
Any suggestions would be greatly appreciated as I am a teacher and use the site for my classes.
Thanks!richyrev,
You may not want to here this but if you lost the data on your computer and don't have a backup, there is no easy way to recreate your site.
I just got through explaining this to another user yesterday. You can find that thread here:
http://discussions.apple.com/thread.jspa?threadID=1883561&tstart=60
In a nut shell iWeb uses a domain file to store all your site pages. This file is really just a special directory called a package in the Mac World. All your site info is stored in this package in a cryptic way that probably won't make a lot of sense to you. Once your site is rendered and put on your hosted site it is stored differently with basic web hierarchy for the files. The bottom line is iWeb can only deal with a domain package not the finished web files. If you don't have a copy of your domain package file then you will need to recreate your site using your files from your web site. But you will have to do it manually.
You didn't say specifically that you were using mobile me (.mac) but if you are then you can grab your old site off your idisk and use those to help guide you into recreating your site. But iWeb won't read those file for you. It doesn't read html files in, only out. You'll have to literally recreate each page using your old site as a guide.
There was a link on the other thread that gave a little more detail about this. I realize it's a painful lesson, but nothing beats taking the time to do a backup. I noticed (according to your sig) you are still running OS X 10.4 so you won't have time machine, but backup is a good program as well.
Good Luck,
Alan -
My computer crashed and all my music is gone. Can i put the music from iPhone back on the computer?
my computer crashed and all my music is gone. Can i put the music from iPhone back on the computer?
Yes you can. There are few ways to do this, assuming that itunes with your library doesn't work anymore.
You can try with a freeware software for Windows named
iPhone PC Suite
Another way is to install on your iPhone an app that shares your music. I have one, it's called SongExporter. -
my iphone 6 wont turn on after i updated it and it doesn't work to restore it in itunes. what should i do?
Hello ole-gunnar,
Thanks for using Apple Support Communities.
If your iPhone is unresponsive after updating your iOS version, then I'd like you to please follow the troubleshooting below.
If you see a black screen
You might need to charge your device before it can turn on. Plug in your device and let it charge for at least 10 minutes (20 minutes for iPad), then try turning it on.
You should see a battery icon while your device is charging. If you continue to see a black screen, reset your device. If your device doesn't respond when you press buttons
Your device might not return to the Home screen when you press the Home button, wake from sleep when you press the Sleep/Wake button, slide to unlock or power off, or it might appear frozen. Try these steps:
Restart your device.
If it still doesn't respond, or if it doesn't turn back on, reset your device.
If your device gets stuck during startup
When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
Get more help
If you still need help after trying the steps above, contact Apple Support.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Cheers,
Alex H.
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