My Computer crashes when i connect my Ipod. (Stop error, Blue Screen)

For the past 3 weeks, my computer has been crashing regularly-- and it's due to the iPod. When i connect my ipod, iTunes starts up and as soon as it starts to Sync, it "blue screen crashes (see message below). When i run iTunes w/o the iPod connected, no issues and i can also use my iPod no issues:
The Message i get is below: ..its a Stop error:
* STOP 0x0000008e (0xc0000005, 0xBFA6FCBA, 0xA9F5130C, 0x00000000)
* Ati3duag.dll -- Address BFA6FCBA Base at BFA1C000 DateStamp 3eade1b1
Please help me!!
Gateway Laptop Windows XP Pro

i am having the same problem, but cant even get on my pc now with out using a system recovery disc! im really stuck and hope someone knows of a way of sorting this as i have only had it 2 weeks!! many thanks

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My computer crashes when I connect my iPod via usb

I have a number of iPods. 120GB iPod classic is my main one. Have used it on the same Windows XP for a number of years. I sync on average 1-2 times a week. All of a sudden when I connect via USB the computer crashes. Same thing happens with my other iPods. Tried different USB ports. Same thing. Have tried other USB devices, no problem.
Have upgraded to latest version of iTunes. Same problem.
It appears the issue is with the Apple USB driver....? Just wondering if someone has seen this problem and has a work around for it.

Hi there bippycrisps,
You may find the troubleshooting steps in the article below helpful.
iPhone, iPad, or iPod touch: Windows displays a blue screen message or restarts when connecting your device
http://support.apple.com/kb/TS1502
-Griff W.

ITunes crashes when I connect my iPod to the PC when iTunes is running....

I have written about this problem before, but there have not been any successful solutions as of this date. I will explain my situation a little further and maybe someone can help.
Most of the time, when I connect my iPod to my pc while iTunes is running, the instance the iPod shows up on the library site, and whenever I move the cursor, iTunes crashes, so I have to close iTunes right away and try to disconnect my iPod. Most of the time, a message comes up that says info is being transferred to the ipod and that I shouldn't disconnet it at that time, but I usually go ahead because I know it isn't transferring at that time, since itunes has crashed.
Sometimes, after I have clicked on the first message to go ahead and disconnect my ipod, another messages comes up that says something to the effect of, "You can't disconnect because it is being used by another server at this time." So I click "OK" and then iTunes stays on for a few moments which gives me time to transfer a song or two, but then itunes crashes as soon as it finished transferring or before it finishes.
As anyone can imagine, this has really become a hugh problem. Having an iPod and not being able to use iTunes makes it very unhandy. I'm not able to add any new music or any of the playlists which i have been working on. Does anyone have a solution, or any suggestions as to what may be going on? It would be deeply appreciated.
I plan to restore my iPod in a day or two if I don't get a solution to this, but I don't have all of the music, videos, etc. that I have on the iPod since I removed much of it from iTunes to help the computer run faster. I had over 2000 items in the library, so it was pulling the pc down and it was taking forever to use the computer.
I am unable to use any of the software to transfer everything from my iPod to the iTunes library because of the problem with iTunes crashing when I connect the iPod, so this isn't a solution at this time.
Someone, please help!
HP Windows XP Using DSL for internet access

I suspect a hardware problem. But do the following to rule out a software problem:
- Reset. Nothing will be lost.
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Restore the iPod from backup via iTunes
- Resore the iPid to factoery defaults/new iPod.
In the latter part of you post, I thin you ar sayng that you do not have a syning computer and the music is not on the computer. If so, do the following so you will not lose anthing (or very little) when you restore.
- Transfer iTunes purchases to the computer:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
- Transfer other music by using a third-party program like one of those discussed here:
Best iPod to PC
- Connect the iPod to the computer and right click on the iPod under Devices in iTunes and select Backup. This will make a backup so you can restore to the backup

Hello! I have one iTunes library on my iPod and one iTunes library on my computer. When I connect my iPod touch to my PC, however, I cannot find any files in my iPod except for pictures. How can I find the music files so I can add them to my iTunes?

Hello! I have one iTunes library on my iPod and one iTunes library on my computer. When I connect my iPod touch to my PC, however, I cannot find any files in my iPod except for pictures. How can I find the music files so I can add them to my iTunes?

You can't do that.
And before you decide to store any music that you own on a computer at work, talk to your IT department. Many organizations do not permit it for legal reasons. Standard policies are that anything stored on company owned computers is the property of the company. It could not be legally stored on their machines unless you transfer the licenses and all copies, physical and digital, to the company, meaning you no longer own the music. If they were to be audited and could not prove that they own the music, they would be subject to copyright violation penalties. Just use your iPod when you're at the office if you want to listen to music.

ITunes 7.0.2 crashes when I connect my iPod Nano

iTunes 7.0.2 crashes when I connect my iPod Nano. What can I do about this?
Thank you!

Try here. http://www.ehow.com/how_4882455_repair-corrupted-ipods.html
http://support.apple.com/kb/TS1405?viewlocale=en_US

My computer restar when i connect the ipod

i´am from Costa Rica sorry for the bad englis.mi computer restart when i connect my ipod and i cant synchronise whit my computer.what i be bound to do.
thanks sorry for the English

Kenichi Watanabe wrote:
So you connect the iPod to an USB port, and then your computer immediately restarts with no further action from you? That's very odd...
Try removing all USB peripherals (including any hubs) except for your keyboard and mouse, and then connect the iPod directly to one of the USB ports on the computer. If that makes it work, connect your devices one at a time.
thanks that works i finally can use my ipod

I just got a new computer. When I connect my IPod to ITunes, it says I need to transfer my files to I Tunes from my IPod. How do I do this?

I just got a new computer with Windows 7. I installed ITunes, and when I connect my IPod Touch 3rd generation, it says I need to transfer my files to ITunes before I sent or all data will be erased from my IPod. Unfortunately, it doesn't tell me how. Please help.

This will transfere iTunes purchases:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
The info in this previous discussion tells how to transfer other stuff
Best iPod to PC
After you get the stuff in your iTunes' library let iTunes erase your iPod and replace it contents with what is now in your iTunes' library.

Computer reboots when I connect my iPod to a USB 2.0 slot

Here are my specs:
- I have the new iPod 60 GigaByte hardrive version.
- Operating System on my PC: Windows XP
- CPU: AMD Athalon XP 1.8 gHz
- My PC is several years old and has four built-in USB 1.1 slots. My iPod works on all of these USB 1.1 ports, albeit slow. (And when I connect iPod to these slots, I get the message telling me I have a high speed device connected to a non-high speed USB port, which I understand.)
- I just installed a Dual-Link USB 2.0 and Firewire PCI card (from ADS tech) into an empty PCI slot on my PC. It has 3 USB 2.0 slots and two Fire-wire slots. The card is properly installed because windows immediately recognized it.
Now, I have tested two other devices on my new USB 2.0 slots. I have tested my mouse and a logitech gaming controller (although these devices are actually based on the older USB 1.1 technology), and these devices work in the USB 2.0 slots.
But, when I connect the iPod to any of the USB 2.0 slots, I get the little bell sound meaning that the computer is recognizing it. The iPod then displays the "Do not disconnect" message. But then the computer will begin rebooting by iteself. It will then attempt to reboot windows and almost gets there, but then reboots again. It continues this never-ending cycle of rebooting until I disconnect the iPod and then the computer reboots completely. Inserting the iPod will cause it to reboot again. This happens whether or not I have the iTunes program running.
Can anyone give me insight for resolving this problem? Has anyone else had this problem before?

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

My itunes is crashing when i connect my ipod

my itunes is crashing when i connect my ipod

Try the suggestions here > iTunes Freezes when ipod is connected: Apple Support Communities
Bonjour may be causing the problem.

My computer freezes when i connect my ipod, Help me

Ok when i connect my ipod to my computer, the ipod charges, but the computer freezes, and nothing happens. In addition the computer does not recognize that i have connected the ipod. How do i fix this?

I was having the same problem connecting to USB 1.1 on my PC. I installed A USB 2.0 adapter in my PC and plug the iPod into it. Now my PC does not freeze and the iPod works perfectly.
Not sure if this will solve your problem but it did mine.
George

Computer Crashes when I plug in Ipod Nano

I have a brand new ipod nano - I loaded in itunes and ripped my music for old cds.
When I plug in my new ipod via usb my computer crashes - I have tried multiple usb connections on my pc

done

My computer crashes when trying to sync ipod touch...HELP!

My whole computer crashes without warning - just powers off, usually when I am transferring a CD into iTunes. But, it will do it at other times as well. If there is an error message - I do not see it as it happens too fast. I just downloaded iTunes last week and started having this problem right away. Any solutions yet? I have the 80gb iPods, although this happens whether or not they are connected.

*Replying to D&Z*
+But, it will do it at other times as well. If there is an error message - I do not see it as it happens too fast.+
We'd better check for a hidden blue screen, then.
1) Open your system control panel (Start->Control Panels->System).
2) Select the "Advanced" tab.
3) Click the "Startup and Recover" section's "Settings" button
4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.
Now try to provoke another crash.
With those settings in place, does a blue screen appear before the PC reboots?
If so, what numerical and text codes are you getting with it? (ie 0x\[zeros/letters/numbers] CAPSANDUNDERSCORES)
If the blue screen mentions a specific file (for example, “ati3duag.dll”), let us know what that is called too. (Exact spelling, please.)
Here's a reference on the sorts of things i'm asking about:
Troubleshooting Windows Stop Messages

ITunes crashes when I connect my iPod to it...

For the past 2-3 days, everytime I connect my iPod to iTunes, iTunes crashes. I have to go to "Task Manager" to disconnect the site and then come back on and quickly disconnect my iPod.
This has gotten to be a really big problem, because I'm not able to transfer music, and I'm afraid it is going to damage my iPod. It may have already been damaged about a week ago when iTunes was crashing everytime I pulled it up. I got that solved only to have this latest problem start.
Has anyone else had this problem with connecting their iPod to iTunes only to have it (iTunes) crash? If so, how did you solve it?
Thanks for any help I can get.
HP Windows XP Using DSL for internet access
HP Windows XP Using DSL for internet access

We did upgrade the Norton Anti-Virus to the 2006 software, but only after the problem started, and I also used the 2006 upgraded for my iPod, which I downloaded from the Apple's website.
I have tried a new USB cord and port, and I even took my iPod out of the docking stand, just in case it was bad, but none of this worked.
I have installed software called "Mediashop TunesPlus" to help transfer music from my iPod to the iTunes Library, but, when it didnt' work on my computer, even though the package said it would work with the iPod and was compatible with iTunes. I removed it when I started having so much trouble with the iTunes crashing.
Will any of this affect iTunes? If so, what should I do?
HP Windows XP Using DSL for internet access
HP Windows XP Using DSL for internet access
Message was edited by: joyful3645

My iTunes crashes when I connect my iPod classic.

I tried reseting my computer, reseting my iPod and even connecting my iPod to another computer. Even in another computer when I connect it, iTunes freezes.
Is my iPod dead?
I can still listen to the playlist in it. It's still working, in it's own way.
I can't even restore my iPod because of the iTunes freezing.
Please help me

Hello Elif B.,
Thanks for the question, and welcome to Apple Support Communities.
The following article provides troubleshooting steps for the issue you described. Because you mentioned the issue persists on another computer, you may want to refer to that section:
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219
If the issue also occurs on a different computer:
You may need to restore your device to factory settings.
- If your device has an internet connection, you may use email to send yourself your pictures, notes, and other data you may need to back up before you restore.
- If you have backed up your device in the past, and you wish to keep this backup, make a copy of your backup on your computer. See this article for details on where backups are stored.
- Follow this article to restore your device. When the restore is finished, restore from your latest backup.
- If the issue returns, follow steps this article again, but restore your device "As new" when prompted.
Thanks,
Matt M.

My computer freezes when I connect my iPod

My iPod won't turn on, I've left it plugged in my iHome to charge for 4+ hours. After that didn't work I decided to plug it into my computer to do the restore feature. but when I plugged my iPod in, my computer freezes up. It stays that way and won't do anything. If I unplug the iPod my computer unfreezes.

I was having the same problem connecting to USB 1.1 on my PC. I installed A USB 2.0 adapter in my PC and plug the iPod into it. Now my PC does not freeze and the iPod works perfectly.
Not sure if this will solve your problem but it did mine.
George

My Computer crashes when i connect my Ipod. (Stop error, Blue Screen)

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