My computer died and so did my laptop. i need to deactivate my photoshop code by contacting customer support as i can't do it myself but can't find out how.
i can only use my photoshop serial code twice and need to deactivate it first before being able to instal on my new computer. Normally you'd do this yourself but i can't get into my old computers at all.
how on earth do i get to speak to a rep
Here is a direct link to chat or phone support: https://helpx.adobe.com/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
Benjamin
Similar Messages
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My computer crashed and I did not have the opportunity to deactivate.
My computer crashed and I did not have the opportunity to deactivate and nowhere can find the answer on how to reinstall. When I reinstall the software on the replacement computer the software says I have used up my installations and did not deactivate. What do I do. In order to keep on going with my photo stuff I have reverted to my old Elements 1.0.1. Please help!!!! My phone is 678-817-9504 and my NEW email address is [email protected] Thank you, James
You need activation support:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
There's usually a place in that window where you can start a chat session and get it straightened out right away. -
I have downloaded AI Trial but on launching I am getting a Configuration Error which reads '
A problem has occured with the licensing of this product. Restart your computer and re-launch the product.
If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen.
Error: 213:5.
I have tried the restart suggestion, but the problem persists.
Can anyone assist.
TImTim,
This may be one for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for a chat,
Creative Cloud support (all Creative Cloud customer service issues, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
or for Adobe phone Support,
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html -
I'm having problem downloading the complete suit. Only 41% has downloaded and it says this "Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support
Meresianak73703965 have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?
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Im not sure what to do with this and I looked on other discussion boards to see if anyone knew how to do this, and couldnt figure out how. can anyone figure this out?
Recover media from iDevice
See this post from forum regular Zevoneer for options on moving your data from your device to your computer.
tt2 -
The question says it all. Can i get my iPods WHOLE LIBARY NOT THE PURCHASED ONES ON TO MY PC?
check out this post by Zevoneer.
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I had an HP laptop with Itunes on it and kept my library on an external hard drive. I had a 160gb classic Ipod.
My computer died and i am buying a new one (mac is out of budget)
When I get my new computer, obviously I will download Itunes. My Ipod still has all the music on it and the external hard drive is ok.
I don't want to "erase" or lose any information when I sync with a new itunes that is "empty"
What are the steps? After I download Itunes and set the folder location to my external harddrive what is next? Will Itunes recognize my IPOD? Will it load the music/list from my ipd or external into itunes?
Thanks in advanceThe following user tip is worth checking through:
Recovering your iTunes library from your iPod or iOS device -
My itunes aacount was on my home computer that me and my brother both used. The computer died and we will need to buy a new one. We thought that if we just logged into our account from my laptop all the music would be there, it's not. Can anyone help us?
Go to the iTunes Store and select "Purchased" from the Quick Links side bar on the right. Go through all the tabs to download again for free
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my computer died and now have new one. I did not sync itunes on old computer before it died. Will new purchases be synced when I download itunes onto new computer?
If not, what to do?Hello Nahuali
The music will be there once you sign in with your Apple ID that used for purchases. Check out the article below to know the steps on how to make that happen.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Regards,
-Norm G -
I performed a time machine backup without plugging my labtop into a power source. My computer died and all the settings were changed, ie the clock and date were changed back to 2001. So I tried to restore my computer using a previous time machine backup. (which I now know was wrong). However, when time machine tried to restore it said there was not enough room to do a backup. It seems that it did a half backup because some essential files such as system profiler are now missing. Can I undo this restore...? What can I do to fix this
You need to do a full system restore, per Time Machine - Frequently Asked Question #14.
If that sends a message, please note the exact wording. -
My laptop hard drive with my itunes library died and now itunes won't sync my ipod to the libary on the new drive without first deleting everything on my ipod. What can be done?
Sync with new computer
https://discussions.apple.com/docs/DOC-3141 -
My computer died and I have a new one. How do i Authorize my new computer to synch the content of my iPod?
Authorization
iTunes Store- Authorize or deauthorize your Mac or PC.
In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it. Or turn on Windows 7 and 8 iTunes menus: iTunes- Turning on iTunes menus in Windows 8 and 7. -
I still have my iPod nano 3rd generation, but my old computer crashed and I did not have itunes backed up. Is there a way to get the music from ipod to new computer library and then on to the new ipod ?
Save all the photos from your Droid into a folder on your computer.
Connect your device to your computer. On iTunes left Pane, select iPhone under 'Devices'; then on the right Pane, select PHOTO tab. Make sure Sync Photo box is checked, and "from" box selected the folder that has Droid's photos. Then click the SYNC or APPLY button on the lower right window. -
Hi, I'm an ipod newbie, and unsure of what product i have-i believe it's an ipod nano, but can't seem to find any info on itunes that will identify my product.
how do i move ipod nano music to a new Windows 7 computer? My old computer died and when i try to sync to itunes on my new Windows computer, it says it will erase what's on the ipod. I can't seem to de-authorize the old computer (it's been recycled). Does this mean I have to start all over and read in my CD's into itunes? seems very inflexible/inelegant...
thanks for your help, sorry if this question has already been answered before!Is there no ANSWER TO THIS PROBLEM?
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I have an old ipod (it's the very thin oblong one in purple, the one before the one that does video) and want to know how to get everything off it and into my iTunes library. My old computer died and the original library was lost, so don't have any of the content saved anywhere else. I now have an iPhone 5S and listen to music on that, so want to be able to listen to things from the old ipod too.
Can anyone help please?
Thanks very much
JaneApple normally does not get involved in handling lost objects like this. Since a real name is not installed it will be much more difficult.
You can try contacting Apple support at the US number, assume you are US going to BWI from the listing: http://support.apple.com/kb/HE57 and explain the situation and see if they offer any suggestions.
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