My computer died. Can't deactivate Adobe CS5 so I can load it on to my new computer. What to do?

My computer died. How I can't deactivate my Adobe CS5 so I can load it on my new computer. What do I do?

You will have to contact customer support (http://www.adobe.com/support/contact/) with your purchase details, and info such as your serial number.

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Hard drive failed, can't deactivate prior CS5 download and can't activate on new computer.

I am unable to activate my CS5 suite due to the second activation being on a machine where the hard drive failed. I need to get Adobe to clear that older activation which would allow the new activation to work when you I try it again. But I can't get anyone at Adobe to get this done. How should I proceed.

Hi nkottler,
Welcome to the Community!
Contact our Adobe support and they will help you with the activation, check your options here: http://www.adobe.com/support/download-install/supportinfo/
Thanks!
Ankit

My original computer died and I am now trying to import my ipod music on to my new computer. I got instructions to do a back up, but I can not select this becaust it is grey not black. Help please

My old computer crashed so the only place I have my music library is on my ipod. I am trying to copy my old music into my library in itunes but can't find instructions on the internet that work. I can not back up my device because back up shows up as a npt selectable item in the menu (grey not black). I can not copy my old libray over because the old computer crashed. Any suggestions?

See Recover your iTunes library from your iPod or iOS device.
tt2

How can I deactivate Adobe apps that were installed on a computer that is no longer available?

How can I deactivate Adobe apps that were installed on a computer that is no longer available? I have a Creative Cloud membership, and I want to deactivate a device that is no longer available. I would have thought that there would be an option to deactivate all devices somewhere in My Account, but I can't find it.

Hi acornies,
There is no such option readily available under which you are able to deactivate the product on all the devices . As per the EULA , you are able to install the product on two machines only and once you try to have the product installed on a third machine that would provide you with an error message and an option to deactivate the products on all the previous installation .
So , if the machine that you would be installing the product onto is going to be your third machine , you will be getting an error message that you have reached your activation limit and there would be a button to click on continue to deactivate all the prev installation .
Please let me know if this works for you .
Regards,
Kartikay Sharma

My computer died. I have a back-up but can't find a list of my adobe products, where to download or what the serial numbers will be. Help

My computer died. I have a back-up but can't find a list of my adobe products, where to download or how to find my product keys. Can anyone help? Adobe telephone help don't want to know and their automated system just hang up.

As long as you registered your products, you can follow the following to get the S/Ns: http://helpx.adobe.com/x-productkb/global/find-serial-number.html#adobeproductdownload. The logging into your account at adobe.com with your adobe ID should provide you a list of all the products and S/Ns that you have registered. Depending on the products, the downloads may or may not be available any longer. You indicated you had a backup and I hope you meant of the install files that you previously downloaded. You should always keep backups of downloaded software you have purchased.

How can I deactivate Adobe photoshop elements 9 when its un-installed?

How can I deactivate Adobe photoshop elements 9 when its un-installed? I told my husband I had to get it off the third computer but he trying to help me did not deactivate it before he un-installed it!!!!
Now what? I am only using this on 2 computers and I'm told I am using it on a 3rd and I'm not.
How can I fix this?
It wont work on the 3rd one anyway because its so old and limited it crashes every time I try. But I need this on my 2 good computers.

One way could be to reinstall it on the third computer and then deactivate it and uninstall it.
If that doesn't work out or if you'd rather try this route it should work... contact Adobe Support either by chat or via phone and they should be able to help. Chat is usually 24/7
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Can I use Adobe Premiere and Photoshop (with cloud license) on more thn one computer.

Can I use Adobe Premiere and Photoshop (with cloud license) on more than one computer? WHen on the oroad I would like to use it n my laptop, while I installed on the desktop.

Hi Kasiah,
As per the EULA accepted while you launch Adobe applications you can download & install on 2 systems but can use on one at the same time.
Source:http://www.adobe.com/in/products/creativecloud/faq.html
Let me know if you have any questions on this.
Cheers~!
-Mandhir

I have Adobe 5.0, original disk, 6.0 upgrade, original disk, and Adobe CS2. I'd like to install in my new computer with Win.8.1. Can you help?

I have Adobe 5.0, original disk, 6.0 upgrade, original disk, and Adobe CS2. I'd like to install in my new computer with Win.8.1. Can you help?

Forget about all the versions you already have (5.0 through to CS2). They will no longer work and the serial numbers are redundant.
Download the non-activation version of CS2 form the link provided by kglad and use the new non-activation serial number provided at that link. Your existing serial number(s) will no longer work.
Note: there is no guarantee that CS2 will run well on Win 8.1. Try it and see.

I purchased the adobe pdf converter program, however, I am now using a new computer and I need to know how to retrieve it so that it can work on my new computer.

I purchased the adobe pdf converter program, however, I am now using a new computer and I need to know how to retrieve it so that it can work on my new computer.

What exactly did you purchase: Acrobat, or the ExportPDF / PDF Pack online service?

Hello, I recently bought a computer and I have installed adobe photoshop ellements 12 license, but the serial number is not valid what can I do?

Hello, I recently bought a computer and I have installed adobe photoshop ellements 12 license, but the serial number is not valid what can I do?

Moving this discussion to the Downloading, Installing, Setting Up forum.
Adobe potoshop elements are you able to register the serial number at http://www.adobe.com/? You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

Can my existing Adobe CS5 software run in Yosemite?

I'm using a Mac book pro with 10.6 Snow Leopard, can my existing Adobe CS5 software run in Yosemite?

Finally the CS5 software can run successfully(but not sure if any problem would occur I haven't met at the moment) after installing the Java SE6. But I found the system privacy setting part got problem in clicking the unlock button , and also the mouse got problem too~

How can I deactivate when Acrobat Pro XI wont load?

I installed a purchased upgrade of Acrobat Pro XI on this computer but all I now get is a screen headed 'Sign in Required' inviting me to register my trial version but providing no links to do so.
Much of Acrobat XI Pro did not work.properly but Adobe tells me I don't have sufficient memory despite the required 1GB being installed.
An unsatisfactory product from a company now difficult to contact by email that hides behind an unhelpful 'Help' desk in India staffed by non-proficient English speakers incapable of providing any answers not on their crib sheets.
I am directed here to get a user to do Adobe's work.
What follows indicates Adoobe sens emails from non.valid addresses.
Mail System Error - Returned Mail
From: Mail Administrator <[email protected]> | Date: 25/09/2013 3:47 PM | Email
To: John Face<[email protected]> View message details
Attachments: Part_0 (350b) (350b)
This Message was undeliverable due to the following reason:
Each of the following recipients was rejected by a remote mail server.
The reasons given by the server are included to help you determine why
each recipient was rejected.
Recipient: <[email protected]>
Reason: No such user - psmtp
Please reply to <[email protected]>
if you feel this message to be in error.
Causes nothing but problems.
Just posted on your forums
3:39 PM 25/09/2013
http://forums.adobe.com/post!input.jspa?containerType=14&container=4714
How can I deactivate when Acrobat Pro XI wont load?
I installed a purchased upgrade of Acrobat Pro XI on this computer but all I now get is a screen headed 'Sign in Required' inviting me to register my trial version but providing no links to do so.
Much of Acrobat XI Pro did not work.properly but Adobe tells me I don't have sufficient memory despite the required 1GB being installed.
An unsatisfactory product from a company now difficult to contact by email that hides behind an unhelpful 'Help' desk in India staffed by non-proficient English speakers incapable of providing any answers not on their crib sheets.
I am directed here to get a user to do Adobe's work.
http://forums.adobe.com/thread/1303366
From: Adobe <[email protected]>
To: [email protected];
Subject: Reuse content making tedious work easier
Stop retyping and start reusing.
See how
>>http://www.adobe.com/au/campaigns/acrobat-xi-content-reuse.html?trackingid=KIKZR
Read online
>>http://click.mail.adobesystems.com/?qs=1fdac03698836d3f227a6f8e4faefabc020ad712061d8f58583 a1aeff2e2ddc999d80757db497536
--=----=----=----=----=----=----=----=----=----=----=----=----=----=--
Adobe(R) Adrobat(R) XI
--=----=----=----=----=----=----=----=----=----=----=----=----=----=--
Stop retyping and start reusing. Acrobat XI puts an end to the
busywork when it comes to repurposing PDF file content.
See how
>>http://www.adobe.com/au/campaigns/acrobat-xi-content-reuse.html?trackingid=KIKZS
It?s a breeze to reuse what you need from PDF files with Acrobat XI.
When you need to grab important content from inside a PDF or reuse the
whole thing, Adobe(R) Acrobat(R) XI software makes it easy to convert
PDF documents to Microsoft Word, Excel, and PowerPoint?with no
retyping and minimal reformatting.
As simply as saving a file, you can get just what you need and get
back to more important work.
See how >>
>>http://www.adobe.com/au/campaigns/acrobat-xi-content-reuse.html?trackingid=KIKZT
PC magazine Editor's choice 2012
--=----=----=----=----=----=----=----=----=----=----=----=----=----=--
#Acrobat
>>http://twitter.com/search?q=%23acrobat
--=----=----=----=----=----=----=----=----=----=----=----=----=----=--
PCmag.com Editors' Choice logo is a trademark of Ziff Davis, Inc.
Used under license.
Adobe, the Adobe logo, the Adobe PDF logo, and Acrobat are either
registered trademarks or trademarks of Adobe Systems Incorporated in
the United States and/or other countries. All other trademarks are the
property of their respective owners.
(C) 2013 Adobe Systems Incorporated. All rights reserved.
This is an advertising message from Adobe Systems Pty Ltd, its
affiliates and agents ("Adobe"), Tower 2, Level 27, 201 Sussex Street Sydney,
New South Wales, 2000, Australia.
If you'd prefer not to receive email like this from Adobe in the
future, please click here to unsubscribe. Alternatively, you may
mail your unsubscribe request to:
>> http://click.mail.adobesystems.com/?qs=1fdac03698836d3f1ad59e785d5dc693562fd9325ddedc06b18 2523889dab970e16f0296df7a4a18
UNSUBSCRIBE
>> http://click.mail.adobesystems.com/?qs=1fdac03698836d3f1ad59e785d5dc693562fd9325ddedc06b18 2523889dab970e16f0296df7a4a18
Adobe Systems Pty Ltd
Tower 2, Level 27, 201 Sussex Street
Sydney, New South Wales,
2000,
Australia
Attn:
Field Marketing Department
Your privacy is important to us. Please review Adobe's online Privacy
Policy by clicking www.adobe.com/au/privacy.html (Australia)
>>http://www.adobe.com/au/privacy.html
www.adobe.com/nz/privacy.html (New Zealand)
>>http://www.adobe.com/nz/privacy.html
For customer service issues please visit our web site at
www.adobe.com/go/supportportal or call (AUS) 1 800 614 863 or (NZ) 0
800 485 948 for more information.
>>http://www.adobe.com/go/supportportal
General enquiries about Adobe
communications:[email protected]
>>mailto:[email protected]
If you have a complaint, send it to:[email protected]
>>mailto:[email protected]
This email has been sent to [email protected]
Message was edited by: OQOroger to indicate Adobe uses invalid addresses to customers who have already purchased the subject product

You can refer to :
Acrobat Learn & Support
Installing, uninstalling Acrobat X | Mac OS
Adobe Acrobat X Pro * Activation and registration
http://www.adobe.com/content/dam/Adobe/en/accessibility/products/acrobat/pdfs/acrobat-xi-p ro-accessibility-best-practice…
They are useful resources.
Regards
Rajshree

I purchased adobe acrobat 8 standard in 2006. i now have a new computer and want to download it onto my new pc. I have tried downloading from my account but no luck. what do i need to do?

i purchased adobe acrobat 8 standard in 2006. i now have a new computer and want to download it onto my new pc. I have tried downloading from my account but no luck. what do i need to do?

Hi marisaz96078795,
Yes, You would have to purchase the latest version of Acrobat. Acrobat has evolved over the time, and i am sure you will love using our Latest version.
You can view the feature list page of Acrobat XI Pro and buy it from this Link : Features, PDF documents | Acrobat XI Pro
Regards,
Rahul

Is there a Windows XP compatible version of InDesign I can use as a trial? I'm not ready to buy a new computer yet.

Is there a Windows XP compatible version of InDesign I can use as a trial? I'm not ready to buy a new computer yet, but need to practice.

Look thru the system requirements for the various versions and then download the trial version accordingly...
InDesign - http://helpx.adobe.com/indesign/system-requirements.html
You can download the trial version of the software thru the site linked below.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
http://prodesigntools.com/tag/ddl

My past computer crashed and I am trying to get all my itunes songs back for my new computer, but even though I have downloaded all my past purchases some of them still aren't playing and can't be located. What can I do?

My past computer crashed and I am trying to get all my itunes songs back for my new computer, but even though I have downloaded all my past purchases some of them still aren't playing and can't be located. What can I do? It is quite alot of lost songs/ money.....
Thanks anyone who can help, Apple make it impossible to talk to anyone or contact and I can't navigate Express Lane
x

I realise there have been a number of threads like this now that I have started looking, the problem is the back-ups i made were saved to a server network which has now also gone down, a case of dreadful luck really. Is there any other way to get the music back?
Regards

My computer died. Can't deactivate Adobe CS5 so I can load it on to my new computer. What to do?

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