My computer doesn't detect my Vision M 30
It started with my player working however the screen was scrambled. I couldn't read anything. So I did the clean-up, format and reset the firmware but now my Vision M turns on and says there is a firmware problem and it says to reload the firmware. The screen is also still scrambled. So I hook it up to my computer but it doesn't detect it. Where is this firmware and How do I get the firmware on my player when my computer doesn't detect it's? I'm lost and don't want to send it in, if I don't have to. Please help!
When you "reset" the firmware, you actually erased it. You can download the firmware from the Creative downloads page. You should check Windows Device Manager to confirm that it is connected, as the Creative programs, like MediaSource won't detect the player if it hasn't booted to an operational mode. As for the screen, something has probably gone bad in either the screen or the main logic board sending the image to the screen, but of course that also brings up the question as to how you were able to read the "Firmware Problem" message.
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