My computer freezes three times before it is able to start
Hello everybody!
I’m experiencing a kind of strange problem since about four weeks:
When I try to turn-on my computer, it wouldn’t start at the first because it freezes (and the fan start to run at full speed), so I have to turn it off the hard way (power button). But if
I go on trying, the computer eventually starts (after three or four attempts), and then it is able to run for hours without any problem.
Those initial freezes usually occurs some minutes after I start the machine, either with or without firefox running… sometimes it freezes before the windows login screen…
The fact that the computer is eventually able to start and run without problem for hours, makes me think that this is not a hardware-related problem…
I have tried to use Process Monitor in order to generate activity logs, but those log files (pml) seem to be corrupted after each freeze…
a-) Is any of you familiar with this kind of problem?
b-) Do you know a way I would be able to identify the software responsible for this problem?
I would really appreciate any help at this respect,
Thank you very much,
P.Cordoba
My configuration:
Ma config:
Système d'exploitation
Microsoft Windows 7 Home Premium 6.1.7601
Date
2014-06-04
Heure
12:22
Ordinateur:
Type de système ACPI x64-based PC (Mobile)
Système d'exploitation Microsoft Windows 7 Home Premium
Service Pack du système Service Pack 1
Internet Explorer 9.11.9600.17041
DirectX DirectX 11.0
Nom du système PABLO-TOSH
Nom de l'utilisateur PABLO
Domaine de connexion [ TRIAL VERSION ]
Date / Heure 2014-06-04 / 12:22
Carte mère:
Type de processeur DualCore Intel Core i5 430M, 2266 MHz (17 x 133)
Nom de la carte mère TOSHIBA Qosmio F60
Chipset de la carte mère Intel Ibex Peak-M HM55, Intel Ironlake-M
Mémoire système [ TRIAL VERSION ]
Type de BIOS Toshiba (01/19/10)
Moniteur:
Carte vidéo NVIDIA GeForce GT 330M (1024 Mo)
Carte vidéo NVIDIA GeForce GT 330M (1024 Mo)
Accélérateur 3D nVIDIA GeForce GT 330M
Moniteur Moniteur Plug-and-Play générique [NoDB] (1614458752)
Multimédia:
Carte audio nVIDIA HDMI @ nVIDIA GT216 - High Definition Audio Controller
Carte audio Realtek ALC272 @ Intel Ibex Peak PCH- High Definition Audio Controller
Stockage:
Contrôleur IDE Intel(R) 5 Series 4 Port SATA AHCIController
Contrôleur IDE Ricoh PCIe Memory Stick Host Controller
Contrôleur IDE Ricoh PCIe SD/MMCHost Controller
Contrôleur IDE Ricoh PCIe xD-Picture Card Controller
Disque dur TOSHIBA MK5055GSX (500 Go, 5400 RPM, SATA-II)
Lecteur optique MATSHITA BD-MLTUJ240ES
État des disques durs SMART OK
Partitions:
C: (NTFS) [ TRIAL VERSION ]
Taille totale [ TRIAL VERSION ]
Entrée:
Clavier Clavier 109 MCIR Microsoft eHome
Clavier Clavier MCIR Microsoft eHome
Clavier Clavier standard PS/2
Clavier Périphérique clavier PIH
Clavier Touches de clavier de contrôle à distance Microsoft eHome
Souris Souris HID
Souris Souris HID
Souris Synaptics PS/2 Port TouchPad
Réseau:
Carte réseau Realtek PCIe GBEFamily Controller
Carte réseau Realtek RTL8191SE Wireless LAN802.11n PCI-E NIC (192. [ TRIAL VERSION ])
Carte réseau TAP-Windows Adapter V9 (169. [ TRIAL VERSION ])
Périphériques:
Imprimante Fax
Imprimante Microsoft XPS Document Writer
Imprimante PDFCreator
Contrôleur USB2 Intel Ibex Peak PCH- USB2.0 EHCI Controller 1
Contrôleur USB2 Intel Ibex Peak PCH- USB2.0 EHCI Controller 2
Périphérique USB BEHRINGER USBAUDIO 2.8.40
Périphérique USB Generic USBHub
Périphérique USB Generic USBHub
Périphérique USB Périphérique d’entrée USB
Périphérique USB Périphérique USBcomposite
Périphérique USB TOSHIBA USBDVB-T/Analog Hybrid Tuner
Périphérique USB USB2.0 UVC WebCam
Batterie Adaptateur secteur Microsoft
Batterie Batterie à méthode de contrôle compatible ACPI Microsoft
Batterie Batterie composite Microsoft
DMI:
Distributeur du BIOS TOSHIBA
Version du BIOS Version 2.00
Fabricant du système TOSHIBA
Nom du système Qosmio F60
Version du système PQF65E-007026FR
Numéro de série du système [ TRIAL VERSION ]
UUID du système [ TRIAL VERSION ]
Fabricant de la carte mère TOSHIBA
Nom de la carte mère Portable PC
Version de la carte mère Version A0
Numéro de série de la carte mère [ TRIAL VERSION ]
Fabricant du châssis TOSHIBA
Version du châssis Version 1.0
Numéro de série du châssis [ TRIAL VERSION ]
Identifiant du châssis [ TRIAL VERSION ]
Type du châssis Notebook
Hello everybody!
I’m experiencing a kind of strange problem since about four weeks:
When I try to turn-on my computer, it wouldn’t start at the first because it freezes (and the fan start to run at full speed), so I have to turn it off the hard way (power button). But if
I go on trying, the computer eventually starts (after three or four attempts), and then it is able to run for hours without any problem.
Those initial freezes usually occurs some minutes after I start the machine, either with or without firefox running… sometimes it freezes before the windows login screen…
The fact that the computer is eventually able to start and run without problem for hours, makes me think that this is not a hardware-related problem…
I have tried to use Process Monitor in order to generate activity logs, but those log files (pml) seem to be corrupted after each freeze…
a-) Is any of you familiar with this kind of problem?
b-) Do you know a way I would be able to identify the software responsible for this problem?
I would really appreciate any help at this respect,
Thank you very much,
P.Cordoba
My configuration:
Ma config:
Système d'exploitation
Microsoft Windows 7 Home Premium 6.1.7601
Date
2014-06-04
Heure
12:22
Ordinateur:
Type de système ACPI x64-based PC (Mobile)
Système d'exploitation Microsoft Windows 7 Home Premium
Service Pack du système Service Pack 1
Internet Explorer 9.11.9600.17041
DirectX DirectX 11.0
Nom du système PABLO-TOSH
Nom de l'utilisateur PABLO
Domaine de connexion [ TRIAL VERSION ]
Date / Heure 2014-06-04 / 12:22
Carte mère:
Type de processeur DualCore Intel Core i5 430M, 2266 MHz (17 x 133)
Nom de la carte mère TOSHIBA Qosmio F60
Chipset de la carte mère Intel Ibex Peak-M HM55, Intel Ironlake-M
Mémoire système [ TRIAL VERSION ]
Type de BIOS Toshiba (01/19/10)
Moniteur:
Carte vidéo NVIDIA GeForce GT 330M (1024 Mo)
Carte vidéo NVIDIA GeForce GT 330M (1024 Mo)
Accélérateur 3D nVIDIA GeForce GT 330M
Moniteur Moniteur Plug-and-Play générique [NoDB] (1614458752)
Multimédia:
Carte audio nVIDIA HDMI @ nVIDIA GT216 - High Definition Audio Controller
Carte audio Realtek ALC272 @ Intel Ibex Peak PCH- High Definition Audio Controller
Stockage:
Contrôleur IDE Intel(R) 5 Series 4 Port SATA AHCIController
Contrôleur IDE Ricoh PCIe Memory Stick Host Controller
Contrôleur IDE Ricoh PCIe SD/MMCHost Controller
Contrôleur IDE Ricoh PCIe xD-Picture Card Controller
Disque dur TOSHIBA MK5055GSX (500 Go, 5400 RPM, SATA-II)
Lecteur optique MATSHITA BD-MLTUJ240ES
État des disques durs SMART OK
Partitions:
C: (NTFS) [ TRIAL VERSION ]
Taille totale [ TRIAL VERSION ]
Entrée:
Clavier Clavier 109 MCIR Microsoft eHome
Clavier Clavier MCIR Microsoft eHome
Clavier Clavier standard PS/2
Clavier Périphérique clavier PIH
Clavier Touches de clavier de contrôle à distance Microsoft eHome
Souris Souris HID
Souris Souris HID
Souris Synaptics PS/2 Port TouchPad
Réseau:
Carte réseau Realtek PCIe GBEFamily Controller
Carte réseau Realtek RTL8191SE Wireless LAN802.11n PCI-E NIC (192. [ TRIAL VERSION ])
Carte réseau TAP-Windows Adapter V9 (169. [ TRIAL VERSION ])
Périphériques:
Imprimante Fax
Imprimante Microsoft XPS Document Writer
Imprimante PDFCreator
Contrôleur USB2 Intel Ibex Peak PCH- USB2.0 EHCI Controller 1
Contrôleur USB2 Intel Ibex Peak PCH- USB2.0 EHCI Controller 2
Périphérique USB BEHRINGER USBAUDIO 2.8.40
Périphérique USB Generic USBHub
Périphérique USB Generic USBHub
Périphérique USB Périphérique d’entrée USB
Périphérique USB Périphérique USBcomposite
Périphérique USB TOSHIBA USBDVB-T/Analog Hybrid Tuner
Périphérique USB USB2.0 UVC WebCam
Batterie Adaptateur secteur Microsoft
Batterie Batterie à méthode de contrôle compatible ACPI Microsoft
Batterie Batterie composite Microsoft
DMI:
Distributeur du BIOS TOSHIBA
Version du BIOS Version 2.00
Fabricant du système TOSHIBA
Nom du système Qosmio F60
Version du système PQF65E-007026FR
Numéro de série du système [ TRIAL VERSION ]
UUID du système [ TRIAL VERSION ]
Fabricant de la carte mère TOSHIBA
Nom de la carte mère Portable PC
Version de la carte mère Version A0
Numéro de série de la carte mère [ TRIAL VERSION ]
Fabricant du châssis TOSHIBA
Version du châssis Version 1.0
Numéro de série du châssis [ TRIAL VERSION ]
Identifiant du châssis [ TRIAL VERSION ]
Type du châssis Notebook
Pcordo
In order to diagnose your problem you will need to download and install the below
Install the WPT (windows Performance Toolkit)
http://www.microsoft.com/en-us/download/details.aspx?id=30652
Help with installation (if needed) is here
When you have, open an elevated command prompt and type the following
WPRUI.exe (which is the windows performance recorder) and check off the boxes for the following:
First level triage, CPU usage, Disk IO.
If your problem is not CPU or HD then check off the relevant box/s as well (for example networking or registry) Please configure yours as per the below snip
Click Start
Let it run for 60 secs or more and save the file (it will show you where it is being saved and what the file is called)
Zip the file and upload to us on Onedrive (or any file sharing service) and give us a link to it in your next post.
Wanikiya and Dyami--Team Zigzag
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Apart from that , i have noticed your kernel isnot up to date.. Please run your updates.. the latest kernel in the core repo at the time of writing is 2.6.36.
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[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2) [Click for support]
[not loaded] com.Maxtor.driver.PowSecDriver (4.3.19) [Click for support]
[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6) [Click for support]
[not loaded] com.cy.iokit.Morpheus (1.4) [Click for support]
[not loaded] com.maxtor.iokit.IOFireWireMxBt (4.2.6) [Click for support]
[not loaded] com.palm.ClassicNotSeizeDriver (3.0.2) [Click for support]
[not loaded] com.prolific.driver.PL2303 (1.2.1) [Click for support]
[loaded] com.silabs.driver.CP210xVCPDriver64 (3.1.0d1) [Click for support]
[not loaded] com.sony.driver.prs (1.0.1d1) [Click for support]
[not loaded] nl.bjaelectronics.driver.PL2303 (1.0.0d1) [Click for support]
/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.netpart.panther (1.6.1) [Click for support]
/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1) [Click for support]
/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.RemoteControl.USBLAN.panther (1.6.1) [Click for support]
Problem System Launch Agents: ℹ️
[unknown] ~ [Click for support]
Launch Agents: ℹ️
[loaded] com.coupons.coupond.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.smartlaunch.usbdetection.plist [Click for support]
[failed] com.symantec.errorreporter-periodicagent.plist [Click for support]
[loaded] com.symantec.nis.application.plist [Click for support]
[running] com.symantec.uiagent.application.plist [Click for support]
[loaded] org.macosforge.xquartz.startx.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.cocoatech.pathfinder.SMFHelper7.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[running] com.symantec.deepsight-extractor.plist [Click for support]
[failed] com.symantec.errorreporter-periodic.plist [Click for support]
[loaded] com.symantec.liveupdate.daemon.ondemand.plist [Click for support]
[loaded] com.symantec.liveupdate.daemon.plist [Click for support]
[not loaded] com.symantec.nav.migrateqtf.plist [Click for support]
[running] com.symantec.sharedsettings.plist [Click for support]
[running] com.symantec.symdaemon.plist [Click for support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Backup Engine Application Hidden (/Library/Application Support/Maxtor/Backup Engine.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Magic Window Application (/Applications/Magic Window.app)
Dropbox Application (/Applications/Dropbox.app)
AirServer Application Hidden (/Applications/AirServer.app)
CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
SymSecondaryLaunch UNKNOWN (missing value)
HPEventHandler UNKNOWN (missing value)
HP Product Research UNKNOWN (missing value)
Internet Plug-ins: ℹ️
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 [Click for support]
RealPlayer Plugin: Version: Unknown
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
PDF Browser Plugin: Version: 2.4.4 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Gears: Version: 1.0 [Click for support]
iPhotoPhotocast: Version: 7.0
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 [Click for support]
NortonInternetSecurityBF: Version: 1.11.0 - SDK 10.6 [Click for support]
JoostPlugin: Version: 0.10.1 [Click for support]
RL Secure Plug-In Layer: Version: Unknown - SDK 10.5 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ️
DepositDriver: Version: DepositDriver 1.1.1 [Click for support]
UploadManager: Version: Unknown - SDK 10.5 [Click for support]
Picasa: Version: 1.0 [Click for support]
Google Earth Web Plug-in: Version: 7.1 [Click for support]
ContentManager: Version: Unknown - SDK 10.5 [Click for support]
RocketEngine: Version: Unknown - SDK 10.5 [Click for support]
Safari Extensions: ℹ️
Searchme [Adware! - Remove]
Slick Savings [Adware! - Remove]
WOT
Facebook Photo Zoom
Norton Internet Security
Blur
searchtab
1Password
AdBlock
Amazon Shopping Assistant [Adware! - Remove]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Java [Click for support]
MacFUSE [Click for support]
Norton\nQuickMenu [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 2.00 TB Disk used: 88.34 GB
Destinations:
Time Machine [Local]
Total size: 500.08 GB
Total number of backups: 45
Oldest backup: 2015-01-06 12:12:32 +0000
Last backup: 2015-04-17 21:17:31 +0000
Size of backup disk: Adequate
Backup size 500.08 GB > (Disk used 88.34 GB X 3)
Top Processes by CPU: ℹ️
4% Magic Window
4% WindowServer
3% backupd
1% launchd
0% com.apple.WebKit.Networking
Top Processes by Memory: ℹ️
163 MB softwareupdated
120 MB com.apple.WebKit.WebContent
99 MB mds_stores
86 MB Safari
69 MB Mail
Virtual Memory Information: ℹ️
105 MB Free RAM
1.40 GB Active RAM
1.29 GB Inactive RAM
675 MB Wired RAM
11.43 GB Page-ins
80 MB Page-outs
Diagnostics Information: ℹ️
Apr 17, 2015, 01:22:37 PM Self test - passed
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