My computer has died and I've had to by a new one. I can no longer access my Creative Cloud serial numbers?

Hello
My computer has died and I've had to by a new one. I have a creative cloud account registered under my email <Removed by Moderator> for both Photoshop CC and Lightroom 5 which I pay for via Direct Debit.
I no longer have the Creative Cloud app but downloaded both programs to my new iMac. Photoshop works fine but Lightroom is still on trial purchase and asks for serial number. My account page on your site has no record of my CC account and shows no serial number for my purchased products. (It only lists a previous purchase of Lightroom-4)
How can get the serial numbers to my purchased products when they don't appear on my account settings on your website. Do I need to close my account a open a new one?

Hello Ratandeep
I pay £8.57 for my Creative Cloud purchases of both Photoshop CC and
Lightroom-5 via my Barclays Bank Account to Adobe in Ireland. The last
payment was 13 Aprii 2015. Two weeks ago.
Now I have a new computer. I can sign into my Creative Cloud but it says I
have a 'Creative Cloud free account' as I'm using trial versions. I do not
have a redemption code as I must of lost it when my old computer died. I
can get online so that is not an issue.
When I sign in to my account the Creative Cloud products do not appear
under my purchases so I cannot view serial numbers or change the credit
card I pay with. It seems that your website and my account section do not
know I am making regular monthly payments for CC.
If you check I am actually making the payments as I describe can you please
let me have my serial numbers.
MANY THANKS
Mike
On Saturday, April 25, 2015, Ratandeep Arora <[email protected]>

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