My computer is infected with something...the cursor is going crazy. i bought apple to avoid infections and now you want to charge me to get rid of the malware? i paid for protection when i bought the computer. shame on Apple.
my computer is infected with ?malware and it makes the cursor goes crazy. apple support wants to charge me to fix this.
paid more for the apple laptop because it had built in protection. not fair. shame on Apple. can anyone help?
Please read this whole message before doing anything. This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it. Step 1 The purpose of this step is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.” While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin. Test while logged in as Guest. Same problem(s)? After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it. *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing. Step 2 The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. *Note: If FileVault is enabled, or if a firmware password is set, you can’t boot in safe mode. Test while in safe mode. Same problem(s)? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.
Similar Messages
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== Issue
==
I have another kind of problem with Firefox
== Description
==
i tried to make a smaller facebook photo more distinct by hitting something to make it screen saver. it now shows up each time i open my computer but still is small. i cannot determined how to get rid of?
<blockquote>Edited by moderator to remove all caps. Please don't yell. -T</blockquote>
== This happened
==
Every time Firefox opened
== i tried to make a small facebook photo screen saver
==
== Firefox version
==
false
== Operating system
==
Windows XP
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.9) Gecko/20100315 Firefox URIAPRO[]
== Plugins installed
==
*-Default Plug-in
*Adobe PDF Plug-In For Firefox and Netscape
*Shockwave Flash 9.0 r28
*The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
*RealJukebox Netscape Plugin
*RealPlayer(tm) LiveConnect-Enabled Plug-In
*6.0.12.1040
*Java Plug-in 1.5.0_01 for Netscape Navigator (DLL Helper)
*DRM Netscape Network Object
*Npdsplay dll
*DRM Store Netscape PluginThis sounds more like a Windows question, than a Firefox question. When you say that an image shows up every time you open your computer, do you mean every time you turn on your computer, or every time you start Firefox?
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I have an apple i tunes account and now I want to set my daughters i pod on my account as well, but the account only seems to recognise one ipod when i want it to recognise 3
There is no limit to the number of iPods you can sync with one computer, iTunes library, or account. See this article for different ways of managing multiple iPods.
http://support.apple.com/kb/ht1495
Are you saying that iTunes does not recognize the other 2 iPods?
B-rock -
i just dont know what happened and i dont want to have wasted my money on this
Hi Donkchester!
Use this link to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden -
I authorized a second computer on my iTunes account and tried to get my first computer's library on my second computer via the Cloud. Many of the songs only partially downloaded, and I am having a hard time getting rid of the library with the partial downloads (so I can get full songs). I am considering nuking the current iTunes on the second computer and re-installing, giving myself a clean slate to work with. Is this the right way to go?
How to use your iPod to move your music to a new computer
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i was wondering how do i get music back that was stuck on another computer that crashe that i paid for? then i gought anther song that was called my boo and you guys changed the words completelty how do i get the one i paid for back
If the computer crashed an wont boot you can't. Unless you got it thru Itunes. I don't remember how without looking it up. You might have to contact then.
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every new version is limiting either your own advertised ad ons or real play and now systematic......do you really think that I and others are going to stop using their norton virus software that they get from comcast in order to upgrade....I don't think so. This is getting highly suspect and a trusted browser seems like they are now being paid off by microsoft or some such. I do not trust this at all
I've called the big guys to help you. Good luck.
'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
While you are in safe mode;
Type '''about:preferences#advanced'''<Enter> in the address bar.
Under '''Advanced,''' Select '''General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites. Are there any problems?
Then restart. -
I received an itunes giftcard for Christmas and I want to use it to purchase the Apple TV. How do I do this and is it even possible?
The iTunes gift cards are only usable for downloads from the iTunes Store. You cannot use them to buy Apple TVs or Macs.
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I just purchased harry potter and the deathly hallows digital copy but i just synced my ipod and its not there. i went back to get the copy again and its says the code can only be used once. I dont have the movie and now i cant get it at all. i paid for it when i bought the movie but now i dont own it at all. i feel cheated, somebody please help!
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
I went to add my iPod to another computer and when I did it re-bought all of my music and I would like to know how to get my money back for it?
anyonr know how I can get my money back????????Go to Settings>General>Reset>Erase all content and setting. Then re-setup the iPod with your account/media. To redownload iTunes purchases see:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
My macbook air wont change songs for iTunes when i use the buttons on the top of my keyboard and when i restart my computer they work for like 10 minutes then stop working again. Did i change a setting? what should i do?
Hello King Cutway
If you are having issues with the functions keys, then check the settings in System Preferences > Keyboard and look to see if Use all F1, F2, etc. keys as standard function keys is unchecked so you can use it properly.
Mac OS X: How to change the behavior of function keys
http://support.apple.com/kb/HT1296
Regards,
-Norm G. -
ive had my iphone 5 for just over a year now.. its all of a sudden decided to shut down on me.. ive tried everything to get it switched back on again but nothings working, when i connect the charger it jst flashes with the apple icon.. anyone help?
Did you try a reset, hold the power button and home button until you see the apple then let go? Did you try to restore as new in iTunes on your computer?
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i have changed computers and the new user of my old computer wants to use itunes. i deauthorised the computer and uninstalled itunes. when he reinstalled itunes all my songs and apps are still there. how do i get rid of them for him?
Erase the internal drive and install a fresh OS.
(104285) -
Who do i get lion for free, when i bought it the 17/6
Who do i get lion for free, when i bought it the 17/6?
If you are in the US go here:
http://www.apple.com/macosx/uptodate/
It could be in your country's Apple website like this (Canada - ca):
http://www.apple.com/ca/macosx/uptodate/
If its not there then try the regional apple website like:
http://www.apple.com/asia/macosx/uptodate/
Country chooser page:
http://www.apple.com/choose-your-country/ -
how can I check my passcode I updated today and when I am going to reset all content and setting my iPhone 4S they asked me for passcode when I entered the passcode the one I just update too is doesn't want to accept it
I have had the same problem with iPad recently not too sure why it happened but if you are completing a full reset anyway the easiest way is the restore via itunes on your computer and then set up a new passcode again. Resetting via itunes doesnt require a passcode so it should go straight through.
Hope this helps
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