My computer is not recognising my new iphone 5s

I have updated itunes, my laptop and my new iphone but my computer is still not recognising my phone. Any ideas please?

What kind of computer do you have? Windows 8? Mac? Doesn't your iPhone recognize a charger? Are you able to use wifi or Bluetooth capabilities? I have all of the problems I just asked about because of the new 7.1.1 update.

Similar Messages

  • HT4623 My computer is not recognizing my new iPhone?

    My computer is not recognizing my new iPhone? My computer is up to date with the new version of iTunes as well?
    HELP!

    i am having the same problem! new computer, just downloaded itunes, plug my iphone in every USB and nothing! even tried the kids' itouch and nothing!

  • Apple id/password not recognised on new iphone

    My dad has been trying to set up his first iphone and it asks for his Apple id and password but each time he enters it it says its incorrect.
    We've been onto itunes on his computer and the password and id are accepted but it then asks him to complete some new security information (address, phone numbers etc). We do this and nothing happens. Can anyone tell me what's going on?

    Thanks for the replies.
    hes had the account a while. Never really used it though 
    I'll get him to give apple a call and see where we go from there
    thanks again!

  • My computer is not recognising my iPhone when plugged in.  It was fine with my old iPhone 3.  Any suggestions?, My computer is recognising my iPhone when plugged in.  It was fine with my old iPhone 3.  Any suggestions?R

    My computer (windows) is not recognising my new iPhone when plugged in.  It was fine with my old iPhone 3.  Any suggestions?

    My girlfriend had this same issue.  It ended up being her cable. 
    It was very weird and confussing as the first cable would allow the phone to show up on my laptop but not my girlfriends.  So we thought the cable was fine. 
    Further the first cable would allow the iPhone to sync with itunes on her laptop but not show up in her "My Computer." 
    By chance we tried a different cable and it worked fine on her laptop and instantly showed up in her "My Computer."
    All very weird but try a couple different cables and see if that fixes the problem first before resorting to other time consuming steps. 

  • How do I delete photos and photo albums from my iPhone? The instructions given do not work. No "delete" symbol appears next to the album name, and no trash can icon appears below most of the pictures the computer just put on my new iPhone 4.

    How do I delete photos and photo albums from my iPhone 4? The instructions given do not work. No "delete" symbol appears next to the album name when I press "Edit," and no trash can icon for me to click appears below most of the individual photos in the albums the computer just loaded on my new iPhone 4. When I synced the new phone the computer added these photo albums without permission from me. They are now taking up about 3 GB of memory on my phone. I would like very much to get rid of these photos from the phone. How do I do this?

    To delete photos from your device
    In iTunes, select the device icon in the Devices list on the left. Click the Photos tab in the resulting window.
    Choose "Sync photos from."
    On a Mac, choose iPhoto or Aperture from the pop-up menu.
    On a Windows PC, choose Photoshop Album or Photoshop Elements from the pop-up menu.
    Choose "Selected albums" and deselect the albums or collections you want to delete.
    Click Apply.

  • I backed up my iphone 4 and did an upgrade and changed my Apple ID and password but my phone has not recognised the new ID to upgrade my apps via the iphone.

    I backed up my iphone 4 and did an upgrade and changed my Apple ID and password but my phone has not recognised the new ID to upgrade my apps via the iphone.  How do I get rid of the old Apple ID when it comes to upgrading apps.
    I have been into setting>store and signed out and signed back in and it still asks for old ID and password.

    Everything you've had up to now has been tied to your old Apple ID. You cannot switch it over to a new Apple ID. You should contact iTunes support to help you with this:
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support visit online support site.
    For Mac App Store: Mac App Store Customer Service.
    For iTunes: Apple Support for iTunes - Contact Us

  • HT4972 my computer will not recognise my iphone after installing the latest version of itunes any ideas how to rectify this

    my computer will not recognise my iphone after installing the latest version of itunes any ideas how to fix this

    iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X - http://support.apple.com/kb/TS1591
    iOS: Device not recognized in iTunes for Windows - http://support.apple.com/kb/TS1538

  • HT1414 Hello, I have had to restore my iphone 4 to its factory setting as I had missed a number of updates and my computer was not recognising the device. I have now lost my contacts icon on the iphone and cannot find it even after syncing to my computer.

    Hello, I have had to restore my iphone 4 to its factory setting as I had missed a number of updates and my computer was not recognising the device. I have now lost my contacts icon on the iphone and cannot find it even after syncing to my computer.
    Would you know how to resolve this issue?
    Many thanks.
    Nilou

    I have now lost my contacts icon on the iphone and cannot find it even after syncing to my computer.
    Would you know how to resolve this issue?
    It's a pre-installed app and therefore cannot be deleted so you may have inadvertently moved it onto a screen or into a folder, check the utilities folder as this is a common one for it to disappear into.  Check all screens and folders and do a search in Spotlight, it will tell you if the app it still on your iPhone but unfortunately not where it is. If you find it on one or your screens or in a folder, press the icon until it wiggles and then drag it back to where you want it.  Alternatively you can reset your home screen in Settings>General>Reset>Reset Home Screen Layout.

  • I got an iphone 4. I had to update my macbook pro to Lepard just to sync. I updated to lepard. Now when I try to sync itunes does not recognize my new iphone 4 as mine and wants to erase everything I have bought using the phone.

    I upgraded from Iphone 3g to iphone 4. I had to update my macbook pro to Lepard just to sync. the **** thing with the new iphone 4. I bought and updated to lepard. Now when I try to sync itunes does not recognize my new iphone 4 as mine and wants to erase everything I have bought using the phone before it will sync! It says everything on the phone now will be cleared in order to sync it with my existing info on the computer from my previous iphone. How can I just get everything from my current iphone 4 into itunes, basically add it to the info from my previous iphone 3g that is currently in my itunes?  I dont want to lose what I have on my phone currently....I paid money for half the apps for crying out loud.
    I was so frustrated by this when I first bought the phone that I just pushed it out of my mind and NEVER synced it. Please help...

    Nope - you cannot restore a backup from a newer iOS version on to a device running an older iOS version.  The reverse works, but in your case to use your backup, you must update to iOS 7.0.3 - no other option if you want to use that backup.

  • I was updating my ipod and had to stop it so held down the power and home buttons. Now my ipod is frozen with the apple logo showing. The computer will not recognise it so it will not charge or restore. Is there anything that I can do myself?

    I was updateing the software on my ipod through the wireless straight to the ipod and had to stop so held down both the power and the home buttons. Now the screen is frozen with the apple logo and the normal 'unfreeze' technique won't work. The computer does not recognise the ipod so will not charge or restore it. Is there anything that I can do myself?

    Unplug it and let unit go dead. Then hold your Home button down and plug the USB power cord back in. iTunes should see it and then restore.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
     In Memory of Steve Jobs 

  • Help my computer does not recognise my hard drive

    Hi All,
    Yesterday I turned my computer on to find that it would not start up. I tried following advice etc about starting up in safe mode etc but no help what I have found is that he computer does not recognise the hard drive anymore so when I out the osx install disk in and run system profiler and disk utility it does not show a hard drive. I have not done anything for this to happen. Can anyone help me with this.
    Thanks.
    Paul

    Instead of using older OS X CD/DVD install to a new drive.
    Where is your backup and clone?
    Buy some drives! that is a must.
    Pick up a FW case, you will need it to put the old drive in, and later, so you have an external and off line drive for backups and maintenance.
    A copy of TechTool Pro 4/5 and Disk Warrior (DW first).
    SuperDuper to clone your drives.
    Demo of Prosoft Data Rescue 3 to scan the drive once you have a system and you put the 'dead' drive in FW case.
    Then do backups and preventative maintenance on a very regular basis and have at least two backup sets.
    If you have been doing that, and know and have read those instructions in the past....

  • HP Laser M1522NF the USB device attached to this computer is not recognised and has Malfunctio​ned

    Hi,
    I have this printer HP Laser M1522nf.It was working fine till today.Suddenly it has started giveng this error
    "HP Laser M1522NF the USB device attached to this computer is not recognised and has Malfunctioned"
    This error is not on printer but on my computer when I connect the printer USB cable.I have 3 laptops all have winxp installed on them.I have tried connecting the printer with all laptops and they all give the same error with reference to connecting usb printer cable and Malfunctioning.
    Appreciate your gracious advice and guidance in this regard,
    Many thanks

    Is this at an office and you are logged in not as an administrator?
    If that's not the case, then the message maybe true, that it did malfunction, and need to be serviced. (assuming you already tried power cycle the printer, making sure doors/trays are all properly put in.
    ======================================================================================
    * I am an HP employee. *
    ** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
    ***Click on White “Kudos” STAR to say thanks!***

  • HT4623 My computer is not taking the new update from itunes. It states that i do not have the requirements to finish the Install and that it was Installed incorrectly. I have never had any issue with any previous update regarding iTunes. What is the issue

    My computer is not taking the new update from itunes. It states that i do not have the requirements to finish the Install and that it was Installed incorrectly. I have never had any issue with any previous update regarding iTunes. What is the issue?

    Hi there Double2D,
    You may find the troubleshooting steps in the article below helpful.
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    -Griff W. 

  • HT201232 itunes will not recognise my device iphone 5s, pls can some one help???

    itunes will not recognise my device iphone 5s, pls can some one help???

    Hello Tantoh,
    Welcome to the Apple Support Communities!
    I understand that your iPhone is not being recognized by iTunes when you connect it. To help resolve this situation, please read over and work through the steps outlined in the attached article. 
    If you don't see your connected device in iTunes for Mac - Apple Support
    Have a great day,
    Joe

  • What is the best way to transfer apps, contacts, et cetera from one iPhone (3G) and computer (2006 MacBook) to a new iPhone (4S) and computer (early 2011 MacBook Pro)?  I have already moved music, among other things using Migration Assistant.

    What is the best way to transfer apps, contacts, et cetera from one iPhone (3G) and computer (2006 MacBook) to a new iPhone (4S) and computer (early 2011 MacBook Pro)?  I have already moved music, among other things using Migration Assistant but I cannot locate contacts or Apps.

    transfer just SOME of the applications
    it's all or none, i'm afraid.

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