My computer is running slowly (EtreCheck Results included)
EtreCheck version: 1.9.15 (52)
Report generated October 6, 2014 at 7:14:53 PM CDT
Hardware Information: ?
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.3 GHz Intel Core i7 CPU: 4 cores
4 GB RAM
Video Information: ?
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1680 x 1050
AMD Radeon HD 6750M - VRAM: 1024 MB
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 33 days 11:45:28
Disk Information: ?
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 749.3 GB (400.15 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5970H
USB Information: ?
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Mac App Store and identified developers
Kernel Extensions: ?
[not loaded] com.digidesign.fwfamily.driver (8.0.3f1) Support
[loaded] com.digidesign.iokit.DigiDal (8.0.3f1) Support
[not loaded] com.digidesign.mbox2.boot.driver (8.0.3f1) Support
[not loaded] com.digidesign.mbox2.driver (8.0.3f1) Support
[not loaded] com.digidesign.usb.elevenrack.driver (1.0.1) Support
[not loaded] com.line6.driver.xtaudio (4.6.9) Support
[not loaded] com.paceap.kext.pacesupport.leopard (5.7.2) Support
[not loaded] com.paceap.kext.pacesupport.master (5.7.2) Support
[not loaded] com.paceap.kext.pacesupport.panther (5.7.2) Support
[loaded] com.paceap.kext.pacesupport.snowleopard (5.7.2) Support
[not loaded] com.paceap.kext.pacesupport.tiger (5.7.2) Support
[not loaded] com.quark.driver.Tether (1.1.0d4 - SDK 10.4) Support
[loaded] com.quark.driver.Tether64 (1.1.0d3 - SDK 10.6) Support
[loaded] com.vara.driver.VaraAudio (1.0.3) Support
[not loaded] net.pocketmac.driver.BlackberryUSB (3.0.9) Support
[not loaded] net.pocketmac.driver.BlackberryUSBDev (3.0.9) Support
[loaded] net.telestream.driver.TelestreamAudio (1.0.5 - SDK 10.6) Support
[loaded] tc.tctechnologies.driver.Saffire (3.5.6 11675) Support
Startup Items: ?
Digidesign Mbox 2: Path: /Library/StartupItems/Digidesign Mbox 2
DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader
M-Audio Firmware Loader: Path: /Library/StartupItems/M-Audio Firmware Loader
PACESupport: Path: /Library/StartupItems/PACESupport
Problem System Launch Daemons: ?
[failed] com.apple.wdhelper.plist
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[running] com.digidesign.elevenrack.helper.plist Support
[running] com.digidesign.fwfamily.helper.plist Support
[running] com.fitbit.galileod.plist Support
[running] com.line6.l6ksettingmgr.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[invalid] com.oracle.java.Helper-Tool.plist
[running] com.tether.plist Support
[loaded] PACESupport.plist Support
[loaded] tc.tctechnologies.Saffire.plist Support
Launch Agents: ?
[running] com.adobe.AdobeCreativeCloud.plist Support
[loaded] com.adobe.CS4ServiceManager.plist Support
[invalid] com.oracle.java.Java-Updater.plist
User Launch Agents: ?
[failed] com.adobe.ARM.[...].plist Support
[failed] com.akamai.client.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.macpaw.CleanMyMac.helperTool.plist Support
[loaded] com.macpaw.CleanMyMac.volumeWatcher.plist Support
User Login Items: ?
AirPort Base Station Agent
Garmin ANT Agent
Internet Plug-ins: ?
Google Earth Web Plug-in: Version: 6.0 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.2.1.11 Support
Musicnotes: Version: 1.17.1 Support
net.juniper.DSSafariExtensions: Version: (null) Support
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
DivXBrowserPlugin: Version: 2.0 Support
OfficeLiveBrowserPlugin: Version: 12.3.0 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.8
PandoWebInst: Version: 1.0 Support
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 9.4.3 Support
GarminGpsControl: Version: 3.0.1.0 Release - SDK 10.4 Support
SharePointBrowserPlugin: Version: 14.2.5 - SDK 10.6 Support
Silverlight: Version: 5.1.30214.0 - SDK 10.6 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Safari Extensions: ?
WhatFont
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins ?
WebEx64: Version: 1.0 - SDK 10.5 Support
Move_Media_Player: Version: npmnqmp 071701000001 Support
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
Google Earth Web Plug-in: Version: 7.1 Support
3rd Party Preference Panes: ?
Digidesign Eleven Rack Support
DigidesignMbox2 Support
Digidesign Mbox 2 Pro Support
DivX Support
Flash Player Support
Flip4Mac WMV Support
Growl Support
Line6AudioMIDI Support
MacFUSE Support
Media Booster Support
Time Machine: ?
Auto backup: YES
Time Machine not configured!
Top Processes by CPU: ?
4% WindowServer
3% Garmin ANT Agent
1% Fitbit Connect Menubar Helper
1% Creative Cloud
0% DashboardClient
Top Processes by Memory: ?
135 MB Safari
123 MB installd
90 MB mds_stores
74 MB softwareupdated
66 MB storeagent
Virtual Memory Information: ?
511 MB Free RAM
1.16 GB Active RAM
773 MB Inactive RAM
1.17 GB Wired RAM
88.01 GB Page-ins
1.89 GB Page-outs
@Linc_Davis
A few comments followed by new test results:
1) I deleted both com.macpaw.CleanMyMac files you referenced above
2) I have now restarted my computer twice since last night. both times I had to force-restart the computer. Last night, after selecting Apple --> Restart my computer essentially froze all night and never restarted. I had to force restart it this morning when I woke up. I tried to restart it again tonight after deleting the CleanMyMac files and it froze or hung again. So I force restarted it once again. I don't recall that happen ever before.
Here are my new test results:
Start time: 23:05:34 10/09/14
Model Identifier: MacBookPro8,2
System Version: OS X 10.9.4 (13E28)
Kernel Version: Darwin 13.3.0
Time since boot: 11 minutes
SATA
TOSHIBA MK7559GSXF
Diagnostic reports
2014-09-16 CleanMyMacHelperTool crash
2014-09-26 CleanMyMacHelperTool crash
Log
Oct 7 19:31:42 SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0x05, ASC = 0x24, ASCQ = 0x00
Oct 7 19:31:42 SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0x05, ASC = 0x24, ASCQ = 0x00
Oct 7 19:31:42 SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0x05, ASC = 0x24, ASCQ = 0x00
Oct 7 19:31:42 SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0x05, ASC = 0x24, ASCQ = 0x00
Oct 7 21:38:47 PM notification timeout (pid 255, Creative Cloud)
Oct 7 21:38:47 PM notification timeout (pid 319, Adobe CEF Helper)
Oct 7 22:31:53 wl0: Roamed or switched channel, reason #8, bssid 14
Oct 7 22:38:51 process firefox[26502] caught causing excessive wakeups. Observed wakeups rate (per sec): 206; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45028
Oct 8 18:41:16 PM notification timeout (pid 255, Creative Cloud)
Oct 8 18:41:16 PM notification timeout (pid 319, Adobe CEF Helper)
Oct 8 19:02:59 PM notification timeout (pid 255, Creative Cloud)
Oct 8 19:02:59 PM notification timeout (pid 319, Adobe CEF Helper)
Oct 8 19:13:25 PM notification timeout (pid 255, Creative Cloud)
Oct 8 19:13:25 PM notification timeout (pid 319, Adobe CEF Helper)
Oct 8 20:06:50 process CleanMyMac 2[26828] caught causing excessive wakeups. Observed wakeups rate (per sec): 2077; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45336
Oct 8 20:16:29 process CleanMyMac 2[26828] caught causing excessive wakeups. Observed wakeups rate (per sec): 207; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 3299358
Oct 8 21:22:42 PM notification timeout (pid 255, Creative Cloud)
Oct 8 21:22:42 PM notification timeout (pid 319, Adobe CEF Helper)
Oct 8 21:47:53 PM notification timeout (pid 255, Creative Cloud)
Oct 8 21:47:53 PM notification timeout (pid 319, Adobe CEF Helper)
Oct 9 09:05:50 process Creative Cloud[246] caught causing excessive wakeups. Observed wakeups rate (per sec): 190; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 86652
Oct 9 09:17:37 process firefox[371] caught causing excessive wakeups. Observed wakeups rate (per sec): 374; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 77092
Oct 9 09:32:13 PM notification timeout (pid 246, Creative Cloud)
Oct 9 09:32:13 PM notification timeout (pid 331, Adobe CEF Helper)
Oct 9 23:04:52 process Creative Cloud[237] caught causing excessive wakeups. Observed wakeups rate (per sec): 190; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 88732
I/O per process: mds (UID 0) is using 1 MB/s
kexts
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN (1.0.0d1)
com.digidesign.iokit.DigiDal (8.0.3f1)
com.apple.driver.AppleIntelHD3000Graphics (8.2.4)
com.apple.AMDRadeonX3000 (1.2.4)
tc.tctechnologies.driver.Saffire (3.5.6 11675)
net.telestream.driver.TelestreamAudio (1.0.5)
com.paceap.kext.pacesupport.snowleopard (5.7.2)
com.quark.driver.Tether64 (1.1.0d3)
com.vara.driver.VaraAudio (1.0.3)
Daemons
org.postfix.master
org.ntp.ntpd
org.cups.cupsd
com.vix.cron
tc.tctechnologies.daemon.Saffire
com.paceap.pacesupport
com.tether.tetherdaemon
com.microsoft.office.licensing.helper
com.line6.l6ksettingmgr
com.fitbit.galileod
com.digidesign.fwfamily.helper
com.digidesign.elevenrack.helper
com.adobe.fpsaud
Agents
com.adobe.CS4ServiceManager
com.adobe.AdobeCreativeCloud
com.google.keystone.user.agent
com.akamai.client.plist
com.adobe.ARM.UUID
launchd
/Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist
- com.adobe.AdobeCreativeCloud
/Library/LaunchAgents/com.adobe.CS4ServiceManager.plist
- com.adobe.CS4ServiceManager
/Library/LaunchDaemons/com.adobe.fpsaud.plist
- com.adobe.fpsaud
/Library/LaunchDaemons/com.digidesign.elevenrack.helper.plist
- com.digidesign.elevenrack.helper
/Library/LaunchDaemons/com.digidesign.fwfamily.helper.plist
- com.digidesign.fwfamily.helper
/Library/LaunchDaemons/com.fitbit.galileod.plist
- com.fitbit.galileod
/Library/LaunchDaemons/com.line6.l6ksettingmgr.plist
- com.line6.l6ksettingmgr
/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
- com.microsoft.office.licensing.helper
/Library/LaunchDaemons/com.tether.plist
- com.tether.tetherdaemon
/Library/LaunchDaemons/PACESupport.plist
- com.paceap.pacesupport
/Library/LaunchDaemons/tc.tctechnologies.Saffire.plist
- tc.tctechnologies.daemon.Saffire
Library/LaunchAgents/com.adobe.ARM.UUID.plist
- com.adobe.ARM.UUID
Library/LaunchAgents/com.akamai.client.plist
- com.akamai.client.plist
Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist
- com.apple.Safari
Library/LaunchAgents/com.google.keystone.agent.plist
- com.google.keystone.user.agent
Startup items
/Library/StartupItems/Digidesign Mbox 2/CheckKextForOs
/Library/StartupItems/Digidesign Mbox 2/Digidesign Mbox 2
/Library/StartupItems/Digidesign Mbox 2/getCurrentUser
/Library/StartupItems/Digidesign Mbox 2/isJaguar
/Library/StartupItems/Digidesign Mbox 2/Mbox2CS
/Library/StartupItems/Digidesign Mbox 2/StartupParameters.plist
/Library/StartupItems/DigidesignLoader/DigidesignLoader
/Library/StartupItems/DigidesignLoader/StartupParameters.plist
/Library/StartupItems/M-Audio Firmware Loader/M-Audio Firmware Loader
/Library/StartupItems/M-Audio Firmware Loader/StartupParameters.plist
/Library/StartupItems/PACESupport/PACESupport
/Library/StartupItems/PACESupport/Resources/PACESupport.plist
/Library/StartupItems/PACESupport/StartupParameters.plist
Bundles
/System/Library/CoreServices/SecurityAgentPlugins/HomeDirMechanism.bundle
- com.apple.SecurityAgentPlugin.HomeDirMechanism
/System/Library/CoreServices/SecurityAgentPlugins/KerberosAgent.bundle
- com.apple.KerberosAgent
/System/Library/CoreServices/SecurityAgentPlugins/loginwindow.bundle
- com.apple.securityAgentPlugins.loginwindowUI
/System/Library/CoreServices/SecurityAgentPlugins/MCXMechanism.bundle
- com.apple.securityAgentPlugin.MCXMechanism
/System/Library/CoreServices/SecurityAgentPlugins/PKINITMechanism.bundle
- com.apple.PKINITMechanism
/System/Library/CoreServices/SecurityAgentPlugins/RestartAuthorization.bundle
- com.apple.securityAgentPlugin.RestartAuthorization
/System/Library/Extensions/AMDRadeonVADriver.bundle
- N/A
/System/Library/Extensions/AMDRadeonX3000.kext
- com.apple.AMDRadeonX3000
/System/Library/Extensions/AMDRadeonX3000GLDriver.bundle
- com.apple.AMDRadeonX3000GLDriver
/System/Library/Extensions/AMDRadeonX4000.kext
- com.apple.AMDRadeonX4000
/System/Library/Extensions/AMDRadeonX4000GLDriver.bundle
- com.apple.AMDRadeonX4000GLDriver
/System/Library/Extensions/AppleFSCompressionTypeLZVN.kext
- com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN
/System/Library/Extensions/AppleIntelHD3000Graphics.kext
- com.apple.driver.AppleIntelHD3000Graphics
/System/Library/Extensions/AppleIntelHD3000GraphicsGA.plugin
- com.apple.driver.AppleIntelHD3000GraphicsGA
/System/Library/Extensions/AppleIntelHD3000GraphicsGLDriver.bundle
- com.apple.driver.AppleIntelHD3000GraphicsGLDriver
/System/Library/Extensions/AppleIntelHD3000GraphicsVADriver.bundle
- com.apple.AppleIntelHD3000GraphicsVADriver
/System/Library/Extensions/AppleIntelHD4000Graphics.kext
- com.apple.driver.AppleIntelHD4000Graphics
/System/Library/Extensions/AppleIntelHD4000GraphicsGLDriver.bundle
- com.apple.driver.AppleIntelHD4000GraphicsGLDriver
/System/Library/Extensions/AppleIntelHD4000GraphicsVADriver.bundle
- com.apple.AppleIntelHD4000GraphicsVADriver
/System/Library/Extensions/AppleIntelHD5000Graphics.kext
- com.apple.driver.AppleIntelHD5000Graphics
/System/Library/Extensions/AppleIntelHD5000GraphicsGLDriver.bundle
- com.apple.driver.AppleIntelHD5000GraphicsGLDriver
/System/Library/Extensions/AppleIntelHD5000GraphicsVADriver.bundle
- com.apple.AppleIntelHD5000GraphicsVADriver
/System/Library/Extensions/AppleIntelHDGraphicsGLDriver.bundle
- com.apple.driver.AppleIntelHDGraphicsGLDriver
/System/Library/Extensions/AppleIntelHSWVA.bundle
- com.apple.AppleIntelHSWFBVA
/System/Library/Extensions/AppleIntelIVBVA.bundle
- com.apple.AppleIntelIVBFBVA
/System/Library/Extensions/AppleIntelMCEReporter.kext
- com.apple.driver.AppleIntelMCEReporter
/System/Library/Extensions/ATIRadeonX2000.kext
- com.apple.ATIRadeonX2000
/System/Library/Extensions/ATIRadeonX2000GA.plugin
- com.apple.ATIRadeonX2000GA
/System/Library/Extensions/ATIRadeonX2000GLDriver.bundle
- com.apple.ATIRadeonX2000GLDriver
/System/Library/Extensions/ATIRadeonX2000VADriver.bundle
- com.apple.ATIRadeonX2000VADriver
/System/Library/Extensions/BlackberryUSB.kext
- net.pocketmac.driver.BlackberryUSB
/System/Library/Extensions/BlackberryUSBDev.kext
- net.pocketmac.driver.BlackberryUSBDev
/System/Library/Extensions/DigiDal.kext
- com.digidesign.iokit.DigiDal
/System/Library/Extensions/DigidesignElevenRack.kext
- com.digidesign.usb.elevenrack.driver
/System/Library/Extensions/DigidesignFireWireAudio.kext
- com.digidesign.fwfamily.driver
/System/Library/Extensions/DigidesignMbox2.kext
- com.digidesign.mbox2.driver
/System/Library/Extensions/DigidesignMbox2Boot.kext
- com.digidesign.mbox2.boot.driver
/System/Library/Extensions/EPSONUSBPrintClass.kext
- com.epson.print.kext.USBPrintClass
/System/Library/Extensions/GeForce.kext
- com.apple.GeForce
/System/Library/Extensions/GeForceGA.plugin
- com.apple.GeForceGA
/System/Library/Extensions/GeForceGLDriver.bundle
- com.apple.GeForceGLDriver
/System/Library/Extensions/GeForceTesla.kext
- com.apple.GeForceTesla
/System/Library/Extensions/GeForceTeslaGLDriver.bundle
- com.apple.GeForceTeslaGLDriver
/System/Library/Extensions/GeForceTeslaVADriver.bundle
- com.apple.GeForceTeslaVADriver
/System/Library/Extensions/GeForceVADriver.bundle
- com.apple.GeForceVADriver
/System/Library/Extensions/hp_designjet_series.kext
- com.hp.print.hpio.Designjet.kext
/System/Library/Extensions/hp_Deskjet_io_enabler.kext
- com.hp.print.hpio.Deskjet.kext
/System/Library/Extensions/hp_fax_io.kext
- com.hp.kext.hp-fax-io
/System/Library/Extensions/hp_Inkjet1_io_enabler.kext
- com.hp.print.hpio.Inkjet1.kext
/System/Library/Extensions/hp_Inkjet2_io_enabler.kext
- com.hp.print.hpio.Inkjet2.kext
/System/Library/Extensions/hp_Inkjet3_io_enabler.kext
- com.hp.print.hpio.Inkjet3.kext
/System/Library/Extensions/hp_Inkjet4_io_enabler.kext
- com.hp.print.hpio.Inkjet4.kext
/System/Library/Extensions/hp_Inkjet5_io_enabler.kext
- com.hp.print.hpio.Inkjet5.kext
/System/Library/Extensions/hp_Inkjet7_io_enabler.kext
- com.hp.print.hpio.inkjet7.kext
/System/Library/Extensions/hp_Inkjet8_io_enabler.kext
- com.hp.print.hpio.inkjet8.kext
/System/Library/Extensions/hp_Inkjet9_io_enabler.kext
- com.hp.print.hpio.Inkjet9.kext
/System/Library/Extensions/hp_Inkjet_io_enabler.kext
- com.hp.print.hpio.Inkjet.kext
/System/Library/Extensions/hp_io_printerclassdriver_enabler.kext
- com.hp.hpio.hp_io_printerclassdriver_enabler
/System/Library/Extensions/hp_Laserjet_io_enabler.kext
- com.hp.print.hpio.Laserjet.kext
/System/Library/Extensions/hp_Officejet_io_enabler.kext
- com.hp.print.hpio.Officejet.kext
/System/Library/Extensions/hp_Photosmart_io_enabler.kext
- com.hp.print.hpio.Photosmart.kext
/System/Library/Extensions/hp_PhotosmartPro_io_enabler.kext
- com.hp.print.hpio.PhotosmartPro.kext
/System/Library/Extensions/hp_psa640_io_enabler.kext
- com.hp.hpio.hp_psa640_io_enabler
/System/Library/Extensions/hp_qc_io_enabler.kext
- com.hp.hpio.hp_psa530_630_io_enabler
/System/Library/Extensions/Line6Audio.kext
- com.line6.driver.xtaudio
/System/Library/Extensions/PACESupportFamily.kext
- com.paceap.kext.pacesupport.master
/System/Library/Extensions/Saffire.kext
- tc.tctechnologies.driver.Saffire
/System/Library/Extensions/TelestreamAudio.kext
- net.telestream.driver.TelestreamAudio
/System/Library/Extensions/Tether.kext
- com.quark.driver.Tether
/System/Library/Extensions/Tether64.kext
- com.quark.driver.Tether64
/System/Library/Extensions/VaraAudio.kext
- com.vara.driver.VaraAudio
/Library/Audio/MIDI Drivers/EmagicUSBMIDIDriver.plugin
- info.emagic.driver.unitor
/Library/Audio/MIDI Drivers/Line6MIDI.plugin
- com.line6.midi.driver.PODxt
/Library/Audio/MIDI Drivers/M-Audio USB Support.plugin
- com.midiman.plugin.MIDISportLike
/Library/Audio/MIDI Drivers/SaffireMIDIDriver.plugin
- tc.tctechnologies.Saffire.midiplugin
/Library/Audio/Plug-Ins/Components/BassStation.component
- com.vsoft.novation.bstation
/Library/Audio/Plug-Ins/Components/BassStationStereo.component
- com.vsoft.novation.bstation.s
/Library/Audio/Plug-Ins/Components/FFPlugSuite.component
- com.focusrite.FFPlugSuite
/Library/Audio/Plug-Ins/Components/GearBoxAU.component
- com.line6.gearboxau
/Library/Audio/Plug-Ins/Components/Kontakt 4.component
- N/A
/Library/Audio/Plug-Ins/Components/Kontakt 5.component
- N/A
/Library/Audio/Plug-Ins/HAL/AirPlay.driver
- com.apple.audio.AirTunesHALPlugin
/Library/Audio/Plug-Ins/HAL/AppleAVBAudio.driver
- com.apple.audio.AppleAVBAudio
/Library/Audio/Plug-Ins/HAL/BluetoothAudioPlugIn.driver
- com.apple.audio.BluetoothAudioPlugIn
/Library/Audio/Plug-Ins/HAL/Digidesign CoreAudio.plugin
- com.digidesign.digidesign.DigiCoreAudioPlugIn
/Library/Audio/Plug-Ins/HAL/iSightAudio.driver
- com.apple.iSightAudio
/Library/Audio/Plug-Ins/VST/BassStation.vst
- com.vsoft.novation.bstation
/Library/Audio/Plug-Ins/VST/BassStationStereo.vst
- com.vsoft.novation.bstationstereo
/Library/Audio/Plug-Ins/VST/Focusrite/Focusrite Compressor.vst
- com.focusrite.FFPlugSuiteVst
/Library/Audio/Plug-Ins/VST/Focusrite/Focusrite EQ.vst
- com.focusrite.FFPlugSuiteVst
/Library/Audio/Plug-Ins/VST/Focusrite/Focusrite Gate.vst
- com.focusrite.FFPlugSuiteVst
/Library/Audio/Plug-Ins/VST/Focusrite/Focusrite Reverb.vst
- com.focusrite.FFPlugSuiteVst
/Library/Audio/Plug-Ins/VST/Kontakt 4 16out.vst
- N/A
/Library/Audio/Plug-Ins/VST/Kontakt 4 8out.vst
- N/A
/Library/Audio/Plug-Ins/VST/Kontakt 4.vst
- N/A
/Library/Audio/Plug-Ins/VST/Kontakt 5 16out.vst
- N/A
/Library/Audio/Plug-Ins/VST/Kontakt 5 8out.vst
- N/A
/Library/Audio/Plug-Ins/VST/Kontakt 5.vst
- N/A
/Library/CoreMediaIO/Plug-Ins/DAL/AppleCamera.plugin
- com.apple.cmio.DAL.AppleCamera
/Library/CoreMediaIO/Plug-Ins/FCP-DAL/AppleCamera.plugin
- com.apple.cmio.FCP-DAL.AppleCamera
/Library/Internet Plug-Ins/AdobeAAMDetect.plugin
- com.AdobeAAMDetectLib.AdobeAAMDetect
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
- com.adobe.acrobat.pdfviewer
/Library/Internet Plug-Ins/Default Browser.plugin
- com.apple.DefaultBrowser.PlugIn
/Library/Internet Plug-Ins/DivXBrowserPlugin.plugin
- com.divx.DivXBrowserPlugin
/Library/Internet Plug-Ins/Flash Player.plugin
- N/A
/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin
- net.telestream.wmv.plugin
/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.webplugin
- net.telestream.wmv.webplugin
/Library/Internet Plug-Ins/GarminGpsControl.plugin
- com.garmin.GarminGpsControl
/Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin
- com.Google.GoogleEarthPlugin.plugin
/Library/Internet Plug-Ins/iPhotoPhotocast.plugin
- com.apple.plugin.iPhotoPhotocast
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
- com.apple.java.JavaAppletPlugin
/Library/Internet Plug-Ins/Musicnotes.plugin
- com.musicnotes.musicnotesplugin
/Library/Internet Plug-Ins/Musicnotes.plugin/Contents/Resources
- com.musicnotes.musicnotesplugin
/Library/Internet Plug-Ins/net.juniper.DSSafariExtensions.plugin
- net.juniper.DSSafariExtensions.plugin
/Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin
- com.microsoft.officelive.browserplugin
/Library/Internet Plug-Ins/PandoWebInst.plugin
- com.pando.pandowebinst
/Library/Internet Plug-Ins/Quartz Composer.webplugin
- com.apple.QuartzComposer.webplugin
/Library/Internet Plug-Ins/QuickTime Plugin.plugin
- N/A
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
- com.microsoft.sharepoint.browserplugin
/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
- com.microsoft.sharepoint.webkitplugin
/Library/Internet Plug-Ins/Silverlight.plugin
- com.microsoft.SilverlightPlugin
/Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle
- com.apple.QuartzComposer.iTunesPlugIn
/Library/PreferencePanes/Digidesign Eleven Rack.prefPane
- com.digidesign.prefpane.elevenrack
/Library/PreferencePanes/DigidesignFireWireAudio.prefPane
- com.digidesign.fwfamily.prefpane
/Library/PreferencePanes/DigidesignMbox2.prefPane
- com.digidesign.mbox2.prefpane
/Library/PreferencePanes/DivX.prefPane
- com.divx.divxprefs
/Library/PreferencePanes/Flash Player.prefPane
- com.adobe.flashplayerpreferences
/Library/PreferencePanes/Flip4Mac WMV.prefPane
- net.telestream.wmv.prefpane
/Library/PreferencePanes/Growl.prefPane
- com.growl.prefpanel
/Library/PreferencePanes/Line6AudioMIDI.prefPane
- com.line6.audiomidiprefpane
/Library/PreferencePanes/Line6AudioMIDI.prefPane/Contents/Resources
- com.line6.audiomidiprefpane
/Library/PreferencePanes/MacFUSE.prefPane
- com.google.MacFUSE
/Library/PreferencePanes/MediaBooster.prefPane
- com.pando.prefpanel
/Library/QuickTime/AppleMPEG2Codec.component
- com.apple.AppleMPEG2Codec
/Library/QuickTime/DesktopVideoOut.component
- com.apple.DesktopVideoOut
/Library/QuickTime/FCP Uncompressed 422.component
- N/A
/Library/QuickTime/LiveType.component
- com.apple.LiveType.component
/Library/ScriptingAdditions/Adobe Unit Types.osax
- N/A
/Library/Spotlight/Finale.mdimporter
- com.makemusic.MDImporter.Finale
/Library/Spotlight/GBSpotlightImporter.mdimporter
- com.apple.garageband.spotlightimporter
/Library/Spotlight/iBooksAuthor.mdimporter
- com.apple.MDImporter.iBooksAuthor
/Library/Spotlight/iWork.mdimporter
- com.apple.MDImporter.iWork
/Library/Spotlight/LogicPro.mdimporter
- com.apple.MDImporter.LogicPro
/Library/Spotlight/Microsoft Office.mdimporter
- com.microsoft.MDImporter.Office
/Library/Spotlight/ParallelsMD.mdimporter
- com.parallels.mdimporter
/Library/Widgets/CI Filter Browser.wdgt
- com.apple.CIFilterBrowser
/Library/Widgets/Network Connect.wdgt
- net.juniper.widget.NetworkConnect
Library/Caches/com.apple.Safari/Extensions/WhatFont.safariextension
- com.chengyinliu.whatfont
Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin
- com.citrixonline.mac.WebDeploymentPlugin
Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin
- com.Google.GoogleEarthPlugin.plugin
Library/Internet Plug-Ins/Move_Media_Player.plugin
- com.movenetworks.movemediaplayer.plugin
Library/Internet Plug-Ins/WebEx64.plugin
- com.cisco_webex.plugin.gpc64
dylibs
/usr/lib/dtrace/libdtrace_dyld.dylib
/usr/lib/libgmalloc.B.dylib
/usr/lib/libruby.2.0.0.dylib
/usr/lib/libXplugin.1.dylib
Contents of /etc/pam.d/prl_disp_service
auth required pam_nologin.so
auth optional pam_afpmount.so
auth sufficient pam_securityserver.so nullok
auth sufficient pam_unix.so nullok
auth required pam_deny.so
account required pam_permit.so
password required pam_deny.so
session required pam_permit.so
session optional pam_afpmount.so
Contents of /etc/pam.d/prl_disp_service.snow_leopard
auth optional pam_mount.so
auth sufficient pam_serialnumber.so serverinstall legacy
auth required pam_opendirectory.so nullok
account required pam_nologin.so
account required pam_opendirectory.so
password required pam_deny.so
session required pam_launchd.so
session required pam_uwtmp.so
session optional pam_mount.so
Font issues: 50
User login items
AirPort Base Station Agent
- /System/Library/CoreServices/AirPort Base Station Agent.app
Garmin ANT Agent
- /Applications/Garmin ANT Agent.app
Safari extensions
WhatFont
Widgets
Local Weather
Restricted files: 237
High file counts
Desktop: 75
Elapsed time (s): 351
Similar Messages
-
Macbook Pro running slowly (EtreCheck information included)
My MacBook Pro suddenly started performing very slowly. I tried rebooting in recovery mode by holding command + R at start up, but nothing happens. I have tried to perform a software update, and when I do so, it checks for updates, and asks me to restart my computer so they can be installed, but the computer just restarts and doesn’t do any software updates. Not sure what else I can do.
EtreCheck version: 2.0.6 (91)
Report generated October 25, 2014 9:08:46 AM EDT
Hardware Information: ℹ️
MacBook Pro (13-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
spdisplays_display_connector
System Software: ℹ️
Mac OS X 10.6.8 (10K549) - Uptime: 0:18:18
Disk Information: ℹ️
Hitachi HTS545032B9A302 disk0 : (298.09 GB)
S.M.A.R.T. Status: Verified
- (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 319.73 GB (109.72 GB free)
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] org.virtualbox.kext.VBoxDrv (4.0.8) Support
[loaded] org.virtualbox.kext.VBoxNetAdp (4.0.8) Support
[loaded] org.virtualbox.kext.VBoxNetFlt (4.0.8) Support
[loaded] org.virtualbox.kext.VBoxUSB (4.0.8) Support
Startup Items: ℹ️
HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
VirtualBox: Path: /Library/StartupItems/VirtualBox
Startup items are obsolete and will not work in future versions of OS X
Problem System Launch Daemons: ℹ️
[not loaded] org.samba.winbindd.plist Support
Launch Agents: ℹ️
[loaded] com.hp.help.tocgenerator.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.google.keystone.agent.plist Support
[invalid?] com.jdibackup.ZipCloud.autostart.plist Support
[not loaded] org.virtualbox.vboxwebsrv.plist Support
User Login Items: ℹ️
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
HPEventHandler Application (/Library/Printers/hp/hpio/HPEventHandler.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 2.3.6.5 Support
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
QuickTime Plugin: Version: 7.6.6
AdobePDFViewerNPAPI: Version: 10.1.3 Support
AdobePDFViewer: Version: 10.1.3 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
DirectorShockwave: Version: 11.5.1r601 Support
iPhotoPhotocast: Version: 7.0
User Internet Plug-ins: ℹ️
Move_Media_Player: Version: npmnqmp 071505000006 Support
Audio Plug-ins: ℹ️
iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Perian Support
Tuxera NTFS Support
Time Machine: ℹ️
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
6% WindowServer
0% fontd
0% usbmuxd
Top Processes by Memory: ℹ️
103 MB Safari
94 MB Google Chrome
47 MB WindowServer
40 MB Google Chrome Helper
39 MB mds
Virtual Memory Information: ℹ️
2.29 GB Free RAM
821 MB Active RAM
253 MB Inactive RAM
925 MB Wired RAM
304 MB Page-ins
0 B Page-outsMy MacBook Pro suddenly started performing very slowly. I tried rebooting in recovery mode by holding command + R at start up, but nothing happens. I have tried to perform a software update, and when I do so, it checks for updates, and asks me to restart my computer so they can be installed, but the computer just restarts and doesn’t do any software updates. Not sure what else I can do.
EtreCheck version: 2.0.6 (91)
Report generated October 25, 2014 9:08:46 AM EDT
Hardware Information: ℹ️
MacBook Pro (13-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
spdisplays_display_connector
System Software: ℹ️
Mac OS X 10.6.8 (10K549) - Uptime: 0:18:18
Disk Information: ℹ️
Hitachi HTS545032B9A302 disk0 : (298.09 GB)
S.M.A.R.T. Status: Verified
- (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 319.73 GB (109.72 GB free)
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] org.virtualbox.kext.VBoxDrv (4.0.8) Support
[loaded] org.virtualbox.kext.VBoxNetAdp (4.0.8) Support
[loaded] org.virtualbox.kext.VBoxNetFlt (4.0.8) Support
[loaded] org.virtualbox.kext.VBoxUSB (4.0.8) Support
Startup Items: ℹ️
HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
VirtualBox: Path: /Library/StartupItems/VirtualBox
Startup items are obsolete and will not work in future versions of OS X
Problem System Launch Daemons: ℹ️
[not loaded] org.samba.winbindd.plist Support
Launch Agents: ℹ️
[loaded] com.hp.help.tocgenerator.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.google.keystone.agent.plist Support
[invalid?] com.jdibackup.ZipCloud.autostart.plist Support
[not loaded] org.virtualbox.vboxwebsrv.plist Support
User Login Items: ℹ️
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
HPEventHandler Application (/Library/Printers/hp/hpio/HPEventHandler.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 2.3.6.5 Support
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
QuickTime Plugin: Version: 7.6.6
AdobePDFViewerNPAPI: Version: 10.1.3 Support
AdobePDFViewer: Version: 10.1.3 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
DirectorShockwave: Version: 11.5.1r601 Support
iPhotoPhotocast: Version: 7.0
User Internet Plug-ins: ℹ️
Move_Media_Player: Version: npmnqmp 071505000006 Support
Audio Plug-ins: ℹ️
iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Perian Support
Tuxera NTFS Support
Time Machine: ℹ️
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
6% WindowServer
0% fontd
0% usbmuxd
Top Processes by Memory: ℹ️
103 MB Safari
94 MB Google Chrome
47 MB WindowServer
40 MB Google Chrome Helper
39 MB mds
Virtual Memory Information: ℹ️
2.29 GB Free RAM
821 MB Active RAM
253 MB Inactive RAM
925 MB Wired RAM
304 MB Page-ins
0 B Page-outs -
Computer running slowly, EtreCheck report attached, diagnosis please?
Would someone please help me understand what this EtreCheck report is telling me. Wondering how best to add some pep to this machine. Thank so much!
Problem description:
Computer is operating slowly
EtreCheck version: 2.1.5 (108)
Report generated January 13, 2015 at 10:01:43 PM CST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
iMac (21.5-inch, Mid 2010) (Verified)
iMac - model: iMac11,2
1 3.06 GHz Intel Core i3 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
empty empty empty empty
BANK 1/DIMM0
empty empty empty empty
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 5 days 18:35:1
Disk Information: ℹ️
WDC WD5000AAKS-40V6A0 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (65.12 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N
USB Information: ℹ️
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Firewire Information: ℹ️
Iomega HDD unknown_device 800mbit - 800mbit max
disk1s1 (disk1s1) <not mounted> : 32 KB
Iomega HDD (disk1s3) /Volumes/Iomega HDD : 1.00 TB (227.87 GB free)
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[not loaded] com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Support]
/System/Library/Extensions
[not loaded] com.leapfrog.codeless.kext (2) [Support]
[not loaded] com.pctools.iantivirus.kfs (1.0.1) [Support]
Launch Agents: ℹ️
[loaded] com.citrix.AuthManager_Mac.plist [Support]
[running] com.citrix.ServiceRecords.plist [Support]
[loaded] com.hp.help.tocgenerator.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.leapfrog.connect.authdaemon.plist [Support]
User Launch Agents: ℹ️
[running] com.leapfrog.connect.monitor.plist [Support]
User Login Items: ℹ️
iTunesHelper UNKNOWNHidden (missing value)
Dropbox Application (/Applications/Dropbox.app)
iAntiVirus ApplicationHidden (/Applications/iAntiVirus/iAntiVirus.app)
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Internet Plug-ins: ℹ️
Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 [Support]
FlashPlayer-10.6: Version: 16.0.0.257 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
Flash Player: Version: 16.0.0.257 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
CitrixICAClientPlugIn: Version: 1.0 - SDK 10.6 [Support]
OfficeLiveBrowserPlugin: Version: 12.3.4 [Support]
CouponPrinter-FireFox: Version: Version 1.1.5
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0
3rd Party Preference Panes: ℹ️
Citrix ShareFile Sync [Support]
Flash Player [Support]
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 434.13 GB
Destinations:
Iomega HDD [Local]
Total size: 1.00 TB
Total number of backups: 219
Oldest backup: 2010-09-04 20:04:18 +0000
Last backup: 2015-01-14 03:32:11 +0000
Size of backup disk: Too small
Backup size 1.00 TB < (Disk used 434.13 GB X 3)
Top Processes by CPU: ℹ️
2% WindowServer
0% fontd
0% AppleSpell
0% notifyd
0% askpermissiond
Top Processes by Memory: ℹ️
382 MB com.apple.WebKit.WebContent
168 MB softwareupdated
99 MB Finder
90 MB Safari
86 MB mds_stores
Virtual Memory Information: ℹ️
275 MB Free RAM
1.64 GB Active RAM
1.39 GB Inactive RAM
677 MB Wired RAM
22.83 GB Page-ins
1.19 GB Page-outsAdd more RAM and reinstall Yosemite.
Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Also see:
Reinstall OS X Without Erasing the Drive
OS X Yosemite- Reinstall OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
My computer is running slowly and slowly
my computer is running slowly and slowly and the sound of fan becomes louder and louder .I suspect my computer get infected by virus
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts 51 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports 'com.autodesk.AutoCad com.evenflow.dropbox com.google.GoogleDrive' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n\t(%s)\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple |Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/:/ { n++;print;} END { if(n<185) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' ' s/^.{52}//;s/ .+//p ' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<185) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1000) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' '/\/etc\/(auto_m|hosts[^.]|peri|sshd?_c)/s/^\.\/[^/]+//p' ' /\/(Contents\/.+\/Contents|Frameworks)\//d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| ","||kMDItem'${p[35]}'=");sub("^.."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[9]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} $3~/(sh|ng|ic)$/ { n=split($3,a,".");sub(/_2[01].+/,"",$3);b=b"\n"$2" "$3" "a[n]" "$1;c=c$1;} END { d="sort|tail -n'${p[38]}'";print b|d;close(d);if(c)print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ +B/{ s/.+= |(-[0-9]+)?\.s.+//g;p;} ' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' /:/{$0="'"${p[28]}"'"};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil PlistBuddy whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof );c2=(com.apple.loginwindow\ LoginHook '-c Print /L*/P*/loginw*' '-c Print L*/P*/*loginit*' '-c Print L*/Saf*/*/E*.plist' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' '-c Print\ :'${p[35]}' 2>&1' '-c Print\ :Label 2>&1' '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status "-F '\$Time \$Message' -k Sender kernel -k Message Req 'Beac|caug|dead[^bl]|FAIL|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL'" '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/*/*.{BS,Bas,Es,OSXU,Rem}*.bom' '{/,}L*/Lo*/Diag* -type f \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;' '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto_master,{cron,fs}tab,hosts,{launchd,sysctl}.conf,ssh{,d}_c*} {,/usr/local}/etc/periodic/*/* .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' -i4TCP:0-1023 );N1=${#c2[@]};for j in {0..8};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear;};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;A0;{ A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D23 24 24 32 31;D13 25 37 32 33;A1 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D23 20 42 32 41;D23 14 2 48 43;D13 4 5 32 1;D22 4 4 50 0;D13 14 3 49 5;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with "Model Identifier." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
My computer is running slowly now, What can I do?
My Computer is running slowly and I do not know what can i do?
First, back up all data immediately, as your boot drive might be failing.
There are a few other possible causes of generalized slow performance that you can rule out easily.
Reset the System Management Controller.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Check your keychains in Keychain Access for excessively duplicated items.
Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
Otherwise, take the steps below when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
Step 2
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long. -
Error -Your Computer Is Running Slowly and Affecting Audio Quality
Getting this error very frequent on Users Computer - I have made sure the Physical Memory and CPU usage is below 10 still we have the error for users .
Lync 2010 Client -Is there some logging that i can enable on Client side which will give me more insight as to what is the cause of error .
Have Already Checked below links these are very generic and basic but of no help !!!
http://social.technet.microsoft.com/wiki/contents/articles/7168.lync-troubleshooting-your-computer-is-running-slowly-and-affecting-audio-quality.aspx
http://office.microsoft.com/en-us/communicator-help/your-computer-is-causing-poor-audio-quality-HA102221829.asp
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Anand ShankarHi Anand,
Does the issue happen only with external users or all of the users? Do you use VPN? Please provide us more environment configuration information.
Please make sure your computer’s device drivers are up-to-date.
You can try a different audio device to test the issue.
For a list of devices optimized for Lync:
http://technet.microsoft.com/en-us/lync/gg278164.aspx
Here is another similar case for your reference:
http://www.techysnippets.com/your-computer-is-running-slowly-and-is-affecting-audio-quality-lync-2010/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information
found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
If the issue persists, you can enable logging tool on Lync client to simple troubleshooting the issue with the help of the link below:
http://technet.microsoft.com/en-us/library/gg195661(v=ocs.14).aspx
What’ more, you can use the following methods for further troubleshooting:
Check the monitoring report:
http://blog.insidelync.com/2012/06/a-primer-on-lync-audio-quality-metrics/
Troubleshooting Lync Call Quality Locally with Snooper
http://blogs.technet.com/b/nexthop/archive/2012/12/10/troubleshooting-call-quality-locally-with-snooper.aspx
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information
found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place. -
Computer running slow, etrecheck results plus annoying ip address pop up
new here, tried searching for similar issues, but couldn't find anything that helped (network preferences)
Any help would be greatly appreciated!
below are the etrecheck results. also the IP popup
pop-up:
Another device on the network is using your computer’s IP address (192.168.0.15).
Try connecting again later. If you continue to have problems, change the IP address of this computer or the IP address of the other device. Contact the network administrator if you need more information.
Problem description:
mac is running slow. Internet is slow to download and freezes. iPhoto VERY slow, etc
EtreCheck version: 2.1.5 (108)
Report generated January 13, 2015 at 9:15:33 PM CST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
iMac (20-inch, Mid 2007) (Verified)
iMac - model: iMac7,1
1 2 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR2 SDRAM 667 MHz ok
BANK 1/DIMM1
2 GB DDR2 SDRAM 667 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI,RadeonHD2400 - VRAM: 128 MB
iMac 1680 x 1050
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 5 days 22:29:0
Disk Information: ℹ️
ST3250820AS Q disk0 : (250.06 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 249.20 GB (54.40 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Apple Computer, Inc. IR Receiver
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.leapfrog.codeless.kext (2) [Support]
[not loaded] com.leapfrog.driver.LfConnectDriver (1.9.8 - SDK 10.8) [Support]
[not loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.17) [Support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) [Support]
Problem System Launch Agents: ℹ️
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.cmfsyncagent.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
3 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.ctkd.plist
[killed] com.apple.emond.aslmanager.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.wdhelper.plist
4 processes killed due to memory pressure
Launch Agents: ℹ️
[running] com.rim.BBLaunchAgent.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.leapfrog.connect.authdaemon.plist [Support]
[running] com.rim.BBDaemon.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[invalid?] com.akamai.single-user-client.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[running] com.leapfrog.connect.monitor.plist [Support]
[running] com.vladalexa.MagicPrefs.plist [Support]
[invalid?] com.zeobit.MacKeeper.Helper.plist [Support]
User Login Items: ℹ️
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
Itiva Media Accelerator UNKNOWN (missing value)
HP Scheduler UNKNOWN (missing value)
Internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 6.2 [Support]
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 2.2.0.49 [Support]
OfficeLiveBrowserPlugin: Version: 12.2.0 [Support]
DFusionWebPlugin: Version: Unknown [Support]
CouponPrinter-FireFox: Version: Version 1.0.11
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
Silverlight: Version: 4.0.60129.0 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.257
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0
AdobePDFViewer: Version: 9.5.5 [Support]
Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 [Support]
User internet Plug-ins: ℹ️
fbplugin_1_0_1: Version: Unknown [Support]
Safari Extensions: ℹ️
AdBlock [Installed]
3rd Party Preference Panes: ℹ️
Akamai NetSession Preferences [Support]
Flash Player [Support]
Flip4Mac WMV [Support]
Growl [Support]
MagicPrefs [Support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 249.20 GB Disk used: 194.80 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 999.86 GB
Total number of backups: 5
Oldest backup: 2014-03-02 09:36:21 +0000
Last backup: 2014-11-02 19:55:00 +0000
Size of backup disk: Excellent
Backup size 999.86 GB > (Disk size 249.20 GB X 3)
Top Processes by CPU: ℹ️
8% DashboardClient
2% WindowServer
1% MagicPrefs
0% hidd
0% fontd
Top Processes by Memory: ℹ️
279 MB com.apple.WebKit.WebContent
215 MB Finder
176 MB DashboardClient
163 MB softwareupdated
107 MB mds_stores
Virtual Memory Information: ℹ️
376 MB Free RAM
1.84 GB Active RAM
1.47 GB Inactive RAM
558 MB Wired RAM
6.96 GB Page-ins
130 MB Page-outs
Diagnostics Information: ℹ️
Jan 13, 2015, 05:43:57 PM /Library/Logs/DiagnosticReports/Safari_2015-01-13-174357_[redacted].hang
Jan 11, 2015, 06:11:21 PM /Library/Logs/DiagnosticReports/com.apple.photostream-agent.ImageConversionServ ice_2015-01-11-181121_[redacted].cpu_resource.diag [Details]Most likely, you're getting a network address from your router. The address assignment ("lease") expires, and has to be renewed, after a certain amount of time, which might be one hour or one day. The lease expired without being renewed because the device was offline at the time. Meanwhile, the address was leased to another device on the network. When the first device comes back online, it still has the address that's now also leased to the second device. Depending on what kind of router you have, the conflict may resolve itself automatically. If not, then from the menu bar, select
▹ System Preferences ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the TCP/IP tab. Now look at the menu labeled Configure IPv4. If the selection in that menu is Using DHCP, click the button labeled Renew DHCP Lease. Test.
Less likely, you have a network address that you assigned yourself, and another device is assigning itself the same address. In that case, the selection in the Configure IPv4 menu will be either Manually or Using DHCP with manual address. This kind of conflict won't be resolved automatically. You have the following options to resolve it:
Change the menu selection to Using DHCP.
Change the manually-assigned address to one that isn't being used by another device.
Change the address of the other device.
Which of these options you should choose depends on the details of why you're using a static IP address. Any change you make to the network settings must be applied before it takes effect. To do that, click OK and then Apply. -
Flash Player Causing Whole Computer to Run Slowly
Everytime I go on a page that uses flash content (which is
quite often) it causes my computer to run really slowly and I am
constantly having to restart it. I have tried uninstalling flash
player and re-installing it, re-installing internet explorer, and
updating my drivers and nothing is working. I am at a loss as to
what to do next. I will welcome any suggestions. I am running
Windows XP with IE7. I am taking online classes that use flash
content in some of their material, so it is very important that I
get this problem fixed.Hello!
some virus attacks through flash player. As I've got an old
system and W98 i've only a problem with my graphic drivers.
Microsoft gives an alert that they detect such attacks during
june
I'm really sorry for you, adobe refers to uses conditions and
disclame any interest in that sort of problem. If I don't find a
solution for me,
1/i'll reinstall my system
2/i'll never use flash player in the future except if they
secure their soft
By -
Hi since updating my Mac Book Pro from Mountain Lion to Maverick the computer is running slow
When you have the problem, note the exact time: hour, minute, second.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above. Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first. Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. In most cases, a few dozen lines are more than enough. It is never necessary or helpful to post more than about 100 lines. "The more, the better" is not the rule here.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
EtreCheck version: 1.9.11 (43) - report generated 15. Juni 2014 09:02:38 MESZ
Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 512 MB
System Software:
OS X 10.8.5 (12F45) - Uptime: 0 days 1:10:7
Disk Information:
APPLE HDD HTS547550A9E384 disk0 : (500,11 GB)
disk0s1 (disk0s1) <not mounted>: 209,7 MB
Macintosh HD (disk0s2) / [Startup]: 499,25 GB (347,83 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GS31N
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[kext loaded] com.avira.kext.FileAccessControl (1.0.0d1 - SDK 10.8) Support
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.avira.antivirus.dbcleaner.plist Support
[loaded] com.avira.antivirus.ipm.loader.plist Support
[running] com.avira.helper.watchdox.plist Support
[loaded] com.genieoinnovation.macextension.client.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[running] com.adobe.AdobeCreativeCloud.plist Support
[loaded] com.avira.antivirus.ipm.ui.plist Support
[loaded] com.avira.antivirus.notifications.agent.plist Support
[loaded] com.avira.antivirus.odscan.default.plist Support
[loaded] com.avira.antivirus.scheduler.agent.plist Support
[running] com.avira.antivirus.systray.plist Support
[loaded] com.avira.antivirus.update.default.plist Support
[running] com.genieoinnovation.macextension.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.genieo.completer.download.plist Support
[loaded] com.genieo.completer.update.plist Support
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist Support
User Login Items:
iTunesHelper
Canon IJ Network Scanner Selector EX
Mail
Internet Plug-ins:
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
EPPEX Plugin: Version: 4.1.0.0 Support
AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update
QuickTime Plugin: Version: 7.7.1
SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Audio Plug-ins:
AirPlay: Version: 1.7 - SDK 10.8
iSightAudio: Version: 7.7.1 - SDK 10.8
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.8
3rd Party Preference Panes:
Flash Player Support
Time Machine:
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 464.96 GB Disk used: 141.02 GB
Destinations:
Untitled [Local] (Last used)
Total size: 465.44 GB
Total number of backups: 26
Oldest backup: 2013-04-09 12:18:06 +0000
Last backup: 2013-11-16 20:29:39 +0000
Size of backup disk: Adequate
Backup size 465.44 GB > (Disk used 141.02 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
11% mds
4% Mail
2% WindowServer
1% AppleIDAuthAgent
1% Creative Cloud
Top Processes by Memory:
283 MB savapi
270 MB avguard.bin
94 MB Finder
89 MB WebProcess
83 MB mds
Virtual Memory Information:
904 MB Free RAM
1.35 GB Active RAM
621 MB Inactive RAM
1.16 GB Wired RAM
402 MB Page-ins
0 B Page-outs1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the behest of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts 51 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports 'com.autodesk.AutoCad com.evenflow.dropbox com.google.GoogleDrive' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n\t(%s)\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1000) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/d;/(etc|Preferences)\//s/^\.\/[^/]+//p;' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| ","||kMDItem'${p[35]}'=");sub("^.."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[9]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' ' /^ +B/{ s/.+= |(-[0-9]+)?\.s.+//g;p;} ' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / /{$0="'"${p[28]}"'"};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' 's/0/Off/p' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil PlistBuddy whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '-c Print /L*/P*/loginw*' '-c Print L*/P*/*loginit*' '-c Print L*/Saf*/*/E*.plist' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' '-c Print\ :'${p[35]}' 2>&1' '-c Print\ :Label 2>&1|head -1' '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,[lps]*.conf,pam.d,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' -i4TCP:0-1023 com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' );N1=${#c2[@]};for j in {0..8};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A1 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D22 4 4 50 0;D13 14 3 49 5;D12 26 48 59 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with "Model Identifier." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Macbook Pro Running Slow, EtreCheck results inside
Hi all,
I posted a question last week about my Macbook Pro running slow, pinwheel on Safari etc, I was asked to run etrecheck which I have but not sure if it is highlighting the issue or not, so I have included the results below.
If anyone could take a look and let me know if something jumps out at you.
Many thanks in advance
Results
Problem description:
Macbook Pro 2009, 2Gb RAM running slow, pinwheel very often.
EtreCheck version: 2.0.4 (89)
Report generated 16 October 2014 23:41:15 GMT+01:00
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2009) (Verified)
MacBook Pro - model: MacBookPro5,5
1 2.26 GHz Intel Core 2 Duo CPU: 2-core
2 GB RAM Not upgradeable
BANK 0/DIMM0
1 GB DDR3 1067 MHz ok
BANK 1/DIMM0
1 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
System Software: ℹ️
Mac OS X 10.7.5 (11G63) - Uptime: 14 days 4:5:45
Disk Information: ℹ️
SAMSUNG HN-M101MBB disk0 : (1 TB)
S.M.A.R.T. Status: Verified
disk0s1 (disk0s1) <not mounted> : 210 MB
MacOSX (disk0s2) / [Startup]: 999.35 GB (900.14 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS23N
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. Built-in iSight
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Configuration files: ℹ️
/etc/hosts - Count: 2
Kernel Extensions: ℹ️
/Applications/Parallels Desktop.app
[loaded] com.parallels.kext.hypervisor (10.0.2 27712 - SDK 10.7) Support
[loaded] com.parallels.kext.netbridge (10.0.2 27712 - SDK 10.7) Support
[loaded] com.parallels.kext.vnic (10.0.2 27712 - SDK 10.7) Support
/Library/Application Support/VirtualBox
[loaded] org.virtualbox.kext.VBoxDrv (4.3.16) Support
[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.16) Support
[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.16) Support
[loaded] org.virtualbox.kext.VBoxUSB (4.3.16) Support
/System/Library/Extensions
[loaded] com.parallels.kext.usbconnect (10.0.2 27712 - SDK 10.7) Support
Problem System Launch Agents: ℹ️
[failed] com.apple.coreservices.appleid.authentication.plist
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[invalid?] com.adobe.SwitchBoard.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[not loaded] org.virtualbox.startup.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.google.keystone.agent.plist Support
[not loaded] org.virtualbox.vboxwebsrv.plist Support
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
AdobePDFViewer: Version: 10.0.0 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
QuickTime Plugin: Version: 7.7.1
SharePointBrowserPlugin: Version: 14.3.5 - SDK 10.6 Support
Safari Extensions: ℹ️
OpenIE
3rd Party Preference Panes: ℹ️
Flash Player Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
46% WebProcess
3% WindowServer
0% Safari
0% ps
0% SystemUIServer
Top Processes by Memory: ℹ️
749 MB WebProcess
107 MB Safari
28 MB WindowServer
21 MB mdworker
19 MB mds
Virtual Memory Information: ℹ️
223 MB Free RAM
838 MB Active RAM
429 MB Inactive RAM
388 MB Wired RAM
11.03 GB Page-ins
8.48 GB Page-outs
ThanksAre you running both VirtualBox and Parallels? The sad thing is that you've only 2GB of RAM - and your machine can be upgraded to 8GB which would, in your case, have a tremendous impact on the speed of your machine (I'm not certain why EtreCheck is saying that the 2GB of RAM is not upgradable).
2GB just isn't enough to run modern versions of OS X - not even the Lion OS that you're running now. If you want more performance from your machine, upgrade your RAM. You can go to the Crucial website or the OWC website and find the RAM that's right for your machine.
Good luck,
Clinton
MacBook Pro (15” Late 2011), OS X Yosemite 10.10, 16GB Crucial RAM, 960GB M500 Crucial SSD, 27” Apple Thunderbolt Display -
My computer is running slowly and the DVD app quits on start up
Firefox and Facebook made my computer slow. It started with "Warning unresponsive script error, would you like to stop or continue" this happened all the time while looking at FB. Then it killed my iChat somehow. So while trying to fix iChat, it said in a forum, to delete your cache.... so I did and that made my comp. worse. Now I can't use DVD player or VLC player. They quit during start up. What can I do to fix it and get it back to playing DVD's? I can still use the internet but if I click on something it can take a long time to change tasks. Can I fix this myself or do I need to take it in?
You are certainly welcome!
Good job getting all of that information from your computer, as well! :-)
Now, all of those processes that you "delete" (quit/force quit) from activity monitor should automatically restore once you restart your computer. Before a restart, however, the lack of the quitted processes should speed your computer up a bit.
You said that your second login item was "swf desktop." .swf is a flash file (usually an animation). Do you have some software running that is giving you some sort of motionized desktop image? This is a HUGE CPU hog (I know from experience) and would greatly slow your computer down. I would recommend removing that item from your startup items list.
I am not entirely sure what all of your login items represent, however, I do know that by default from a fresh install of Mac OS X, none should be present. I would actually advise to remove all of those items from your login items folder, unless you know more information about the items. Note: If you want any changes to take effect after removing login items, you must restart your computer and log in.
Clearing your RAM does not involve deleting a single bit of information from your hard drive. To clear your RAM, shut down your PowerBook, disconnect the power adapter (piece of hardware that plugs into an outlet in your wall), pull out the PowerBook's battery (If you have an Aluminum PowerBook, grab a coin of currency and use it to turn the silver disk on the bottom of the computer near the battery to the unlock icon. If you have a Titanium PowerBook, slide the slider on the side of the battery to the right and the battery should "pop" up), and wait about 10 minutes for the PRAM battery inside of the PowerBook to drain, thus erasing all RAM contents and not the hard drive information.
It nothing seems to be helping you PowerBook, a hard drive whipe and resinstall may be the easiest route.
As for backing up your hard drive data, I am sorry you are having errors. There are many ways to get around it, though. One way would be to boot a live CD of Ubuntu Linux for PowerPC. To do this, download the .iso file from http://cdimage.ubuntu.com/ports/releases/8.04/release/ubuntu-8.04.1-desktop-powe rpc.iso. Once the download is finished, you'll need a blank CD to write the file to. To do this, open DiskUtility.app and drag the downloaded .iso file to the left-hand side of the Disk Utility window (where all volumes show up). Select the .iso file within Disk Utility and burn it to a disk. Once the process is complete, insert the CD into the CD-ROM drive of your PowerBook and shut it down. Once it shuts down, press the power button (top right) on your PowerBook and hold down the "C" key on your keyboard. This will tell the PowerBook to boot from watever volume is found in the CD-ROM drive (in this case, the Ubuntu Linux CD). You may be prompted to a black screen with some white text, giving you options on what to boot, as well as some information about your display. Do NOT install Ubuntu Linux, or else it will erase the contents of your hard drive. Choose the option that will allow for you to "live" boot the CD (run without installing). This will probably take a good few minutes to boot. In the event that your display does not work properly, restart, boot from the CD, but use the command where it talks about getting your display to work properly. Once you successfully boot Ubuntu Linux, click on "Places" (top left-hand corner of the desktop) and select your internal hard drive (Macintosh HD, or whatever you named the partition). You can then plug in your external hard drive, and select it from "Places" as well. With the two windows open, drag the wanted files from your PowerBook's hard drive window to the external hard drive's window in order to copy the files. Once the transfer is complete, restart your PowerBook. You shouldn't have to hold any keys down to get it to boot back up into Mac OS X but if it doesn't boot, hold down the option key on your keyboard and select your PowerBook's internal hard drive. Make sure that your files were successfully backed up before you do a reinstallation of Mac OS X.
There are also simpler ways to back up your documents, keeping in mind that you don't HAVE to back up your documents to your external hard drive. You said (I belive) that you could still send email from your PowerBook. Can you just attach important files (possibly indvidual files at a time) and email them to yourself, which would allow you to log onto your other (properly-working) computer and download the files to it's internal hard drive? This could take quite awhile and certainly a last resort.
Another, more-easier and effecient way, in my opinion, would be to transfer the files over your home network to your other working computer (your newly-purchased MacBook Pro). To do this, on your PowerBook, open system preferences, click the "Sharing" icon, and check the box that enables file sharing.
Now, on your MacBook Pro on the same network, conect to your PowerBook over the network. This can be done by (on your MacBook Pro) clicking on the Finder icon (bottom left corner of your computer screen (left-most icon in the Dock)), clicking "Finder" (top of screen in the task bar) and "Preferences." Once the Preferences window is opened, click on the "Sidebar" tab. Check the box that will show "Computer" in the left-hand side of any finder window. Close the preferences window. Click on your computer's name at the top right-hand side of your Finder window. Double click on the "Network" icon (a blue/purple sphere). Double click on your PowerBook's icon. You will most-likely be prompted to enter in some information (username and password). Enter in the proper requested information, and the contents of your PowerBook's hard drive should display in the finder window. Click-and-drag the wanted files from your PowerBook's window to a location on your MacBook Pro's hard drive. Depending on the size of the files and your Wi-Fi router speed, this could take some time. In the event that you are not using a Wi-Fi connection on a home network, let me know, and I will give other options that will allow you to do computer-to-computer file sharing (such as with an ethernet or firewire cable).
This stuff certainly takes time... One might suggest to free up a day with nothing going on to really get things done. Don't get frustrated, as I'm here to help and am fully confident that we'll get this all figured out! :-) -
Okay, so I can't upgrade to Maverick because it's incompatible, nor do I happen to have thousands of dollars to dish out for a new Mac. I can't even find the next upgrade. Every time I click "Software Update" it finds nothing related to this. And it's also really important for me to be able to use iPhoto which lately just gives me the rainbow wheel of death even though I've tried several fixes.
There are no software updates for Lion (10.7) past 10.7.5.
If your machine supports Mountain Lion (10.8) you can buy it at the Apple Store. They'll send you a redemption code via email and you can use it at the App Store to download Mountain Lion.
http://www.todaysiphone.com/2013/10/online-apple-store-offering-redemption-codes -os-x-lion-mountain-lion/
iPhoto is not part of the OS and each of those apps can be purchased via the App Store. -
Help! Macbook Pro running Slow. I have ETRECHECK results
Help!
I have a Macbook Pro, and in the past month or so my applications have stopped responding on a very regular basis. iphoto, Word, Firefox, etc. Really, almost no application is working on my computer. VERY frustrating! I started in safe mode and that's the only way I can get an internet browser to run.
Please help!
I have Etrecheck results:
Hardware Information:
MacBook Pro (13-inch, Late 2011)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
System Software:
Mac OS X 10.7.5 (11G63b) - Uptime: 0 days 0:50:37
Disk Information:
ST9500325ASG disk0 : (500.11 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (172.91 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GS31N
USB Information:
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple, Inc. MacBook Pro
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.adobe.SwitchBoard.plist 3rd-Party support link
[System] com.Cvnt.daemon.plist 3rd-Party support link
[System] com.Cvnt.Uninstall.plist 3rd-Party support link
[System] com.google.keystone.daemon.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[not loaded] com.nds.pcshow.plist 3rd-Party support link
[not loaded] com.nds.pcshow.uninstall.plist 3rd-Party support link
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist 3rd-Party support link
User Login Items:
Dropbox
Internet Plug-ins:
o1dbrowserplugin: Version: 5.1.4.17398 3rd-Party support link
Unity Web Player: Version: UnityPlayer version 4.1.3f3 3rd-Party support link
AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 3rd-Party support link
AdobePDFViewerNPAPI: Version: 10.1.4 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.1
Flash Player: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
googletalkbrowserplugin: Version: 5.1.4.17398 3rd-Party support link
SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link
AdobePDFViewer: Version: 10.1.4 3rd-Party support link
npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
Safari Extensions:
Slick Savings: Version: 1.0
Searchme: Version: 1.2
Ebay Shopping Assistant: Version: 1.1
Amazon Shopping Assistant: Version: 1.1
Audio Plug-ins:
iSightAudio: Version: 7.7.1 - SDK 10.7
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.3 - SDK 10.7
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Old Applications:
None
Time Machine:
Time Machine not configured!
Top Processes by CPU:
16% Microsoft Word
2% firefox
2% EtreCheck
2% WindowServer
1% Microsoft Outlook
Top Processes by Memory:
332 MB firefox
143 MB Microsoft Word
111 MB Finder
90 MB Google Chrome
90 MB Microsoft Outlook
Virtual Memory Information:
78 MB Free RAM
1.26 GB Active RAM
593 MB Inactive RAM
2.09 GB Wired RAM
477 MB Page-ins
7 MB Page-outs1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a few minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD com.google.GoogleDrive"; H='^[[:space:]]*((127\.0\.0\.1|::1|fe80::1%lo0)[[:space:]]+local|(255\.){3}255[[:space:]]*broadcast)host[[:space:]]*$'; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; AT () { o=`file -b "$1" | egrep -v '^(A.{16}t$|cann)'`; Ps "${1##*/} format"; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; [[ l -gt 25 ]] && o=`head -n25 <<< "$o"`$'\n'"[$((l-25)) more line(s)]"; Pm "$1"; AT "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d; s/^ */ /; s/[-0-9A-Fa-f]{22,}/UUID/g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed '8!d;s/^ *//'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps "Model"; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]|0[^2]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/{s/^.*://p;}' <<< "$p"`; Ps "Battery condition"; for b in Thunderbolt USB; do o=`SP $b | sed -En '1d;/:$/{s/ *:$//;x;s/\n//p;};/^ *V.* [0N].* /{s/ 0x.... //;s/[()]//g;s/(.*: )(.*)/ \(\2\)/;H;};/Apple|Genesy|Intel|SMSC/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caught bu|GPU |hfs: Ru|I/O e|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|SATA W|ssert|Thrott|timed? ?o' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); n=$((${#s[*]}-1)); c="${s[*]}"; o=${s[$n]}%; Ps "CPU usage by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); n=$((${#s[*]}-1)); s[$n]=${s[$n]%[+-]}; c="${s[*]}"; o=$((s[$n]>=25000?s[$n]:0)); Ps "Mach ports used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|openld|post[fg]|x)/{print $3}'`; Pm "Extrinsic daemons"; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | egrep -v 'com\.apple\.(CSConfig|server)' | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do test -f "$d/Info.plist" || continue; ID=$($PB\ :CFBundleIdentifier "$_") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Extrinsic shared libraries"; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Environment"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^\(.+\) //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{print "not "}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 != "255.255.255.0") print $3}'`; Ps "Netmask"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc "hosts" <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l | sed -E 's:/Users/[^/]+/:/Users/USER/:g'); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "Application check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep "Valid: N|Duplicate: Y" | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps "UID"; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
My Macbook is running really slow - help (Etrecheck report included)
I have a Macbook Pro, and it runs insanely slow. Trying to do something simple like surfing the net and listening to Itunes generally results in the spinning wheel coming up after every clicked link. Excel will cause a 45 second spinning wheel when doing something simple like =2+2. I don't use this machine for anything too complicated and I'm just finding it runs extraordinarily slow. Any advice is welcome.
Problem description:
Mac is running slow
EtreCheck version: 2.1.5 (108)
Report generated December 26, 2014 at 7:49:49 PM EST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 26 days 0:16:38
Disk Information: ℹ️
APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (64.27 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[not loaded] com.BlackBerry.driver.USBCDCNCM (1.0.10 - SDK 10.7) [Support]
[loaded] com.rim.driver.BlackBerryUSBDriverInt (2.2.7 - SDK 10.7) [Support]
[loaded] com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.18 - SDK 10.8) [Support]
/Library/Parallels/Parallels Service.app
[not loaded] com.parallels.kext.prl_hid_hook (7.0 15107.796624) [Support]
[not loaded] com.parallels.kext.prl_hypervisor (7.0 15107.796624) [Support]
[not loaded] com.parallels.kext.prl_netbridge (7.0 15107.796624) [Support]
[not loaded] com.parallels.kext.prl_usb_connect (7.0 15107.796624) [Support]
[not loaded] com.parallels.kext.prl_vnic (7.0 15107.796624) [Support]
Startup Items: ℹ️
AvgNetShieldLoader: Path: /Library/StartupItems/AvgNetShieldLoader
Startup items are obsolete in OS X Yosemite
Problem System Launch Daemons: ℹ️
[failed] com.apple.wdhelper.plist
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[running] com.avg.LinkScannerAgent.plist [Support]
[loaded] com.citrix.AuthManager_Mac.plist [Support]
[running] com.citrix.ReceiverHelper.plist [Support]
[running] com.citrix.ServiceRecords.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
[invalid?] com.parallels.desktop.launch.plist [Support]
[loaded] com.parallels.DesktopControlAgent.plist [Support]
[running] com.parallels.vm.prl_pcproxy.plist [Support]
[running] com.rim.BBLaunchAgent.plist [Support]
[running] com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist [Support]
[running] com.rim.PeerManager.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[running] com.avg.apiServices.plist [Support]
[running] com.avg.avginfosd.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
[running] com.parallels.desktop.launchdaemon.plist [Support]
[running] com.rim.BBDaemon.plist [Support]
[not loaded] com.rim.nkehelper.plist [Support]
[running] com.rim.tunmgr.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[loaded] com.valvesoftware.steamclean.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
Default Browser: Version: 537 - SDK 10.9
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 15.0.0.246 - SDK 10.6 [Support]
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.246 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
QuickTime Plugin: Version: 7.7.3
CitrixICAClientPlugIn: Version: 11.7.0 - SDK 10.7 [Support]
SharePointBrowserPlugin: Version: 14.1.0 [Support]
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
JavaAppletPlugin: Version: Java 7 Update 71 Check version
User internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 [Support]
Safari Extensions: ℹ️
AVG LinkScanner [Installed]
3rd Party Preference Panes: ℹ️
Citrix ShareFile Sync [Support]
Flash Player [Support]
Java [Support]
LinkScannerSettings [Support]
MacFUSE [Support]
Tuxera NTFS [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
4% WindowServer
1% HP Device Monitor
0% Google Chrome
0% fontd
0% prl_disp_service
Top Processes by Memory: ℹ️
155 MB Google Chrome
131 MB Google Chrome Helper
120 MB softwareupdated
99 MB mds_stores
94 MB Finder
Virtual Memory Information: ℹ️
843 MB Free RAM
1.68 GB Active RAM
576 MB Inactive RAM
892 MB Wired RAM
35.64 GB Page-ins
1.24 GB Page-outsI was hoping to get some more air-play on this. No one can help?
It is a long holiday weekend for many helpers here so responses will be slower---happens every major holiday. Lots of people traveling and not checking in.
Your first major problem is that you have AVG anti-virus installed. Such pieces of dreck do not offer enough protection to justify the performance problems they cause.
If you no longer use a Blackberry device, uninstall the many support files for it that are eating resources.
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 26 days 0:16:38
Try a restart every once in a while. That clears out a lot of crud that builds up.
The RAM usage results suggests that more RAM might help with your usage patterns. See how the computer behaves after restarting and evicting AGV, then we can judge whether you need more RAM. Your MBP can handle up to 16GB RAM and installation is a 10-15 minute job you can do at home.
Mid-2012 13-inch MacBook Pro non-Retina; 2.5Ghz i5 processor; OS10.9.5; 8GB RAM
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